Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
It was comfortable and organized.
Plussat: "Nothing at all"
Miinukset: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Miinukset: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
Miinukset: "We had 3:10h delayed..."
Plussat: "Crew and seats super comfy"
Miinukset: "TV in the seat"
Plussat: "Nothing n"
Miinukset: "Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous"
Miinukset: "Because of 12 hr between original flight and this flight, we drive"
Miinukset: "miserable crew, old equipment. Cabin was very cold during flight"
Plussat: "leg room was decent I always love the in flight interactive map with routes and nearest cities."
Miinukset: "Headphone jack for media watching did not function properly."
Miinukset: "5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks"
Miinukset: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Plussat: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Plussat: "the movie selection was quite nice"
Miinukset: "I have to run to get my connection flight"
Miinukset: "Paying for non middle seats"
Plussat: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Miinukset: "I can't comment on food. I didn't get any."
Plussat: "staff was nice, but check-in is clumsy and inefficient"
Miinukset: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Plussat: "Great passengers and crew"
Plussat: "45min delay due to weather and could only be given a gate away from the others, which ultimately required a shuttle. Long day."
Plussat: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Miinukset: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Miinukset: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Plussat: "flight on time"
Miinukset: "not enough room for carry on luggages to think we had small carry on luggages; very bad experience had to open our carry on because we had valuables and was placed in plastic bags coz our carry ons were checked in all the way to Sydney...very very bad american airlines!!!"
Miinukset: "Flight was an hour late because of "missing crew member". Throughout that hour they insisted they were on time."
Plussat: "I got there on time and they didn't lose my luggage."
Miinukset: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Plussat: "Friendliness of crew"
Miinukset: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Plussat: "Couldn’t sleep because the AC wasnt working. Most miserable flight my life"
Miinukset: "The AC wasn’t working it was the most miserable flight ever"
Plussat: "New onboard entertainment"
Miinukset: "The entertainment screens did not work in my seat and my wife's seat."
Plussat: "I liked the expediency of being rescheduled for another flight and the kindness of the American Airlines staff. When I first received my boarding pass, the pass listed gate A24 as the one where my flight was scheduled to depart. The plane destined to depart from Dallas to LAX did not show up. However, a few of us were kindly offered a cot and blankets to sleep on. The next morning I folded the cot and the blankets and found an American Airline staff member who swiftly rescheduled me for another flight to LAX. She did state that the original flight had departed at 11:15 p.m."
Miinukset: "From around 6 P.M., December 11, 2017, I was at gate A24 - the gate listed as the Departure gate for my return flight to Los Angeles. The last flight that left went to Saint Louis, I believe. There was never a flight to depart from Gate 24 to Los Angeles. I believe the gate may have been changed and for some reason, those who were at Gate 24 were not informed. Also, the travel instructions on the advertisement for scheduling the flight mentioned the ability to carry on luggage for no additional charge. When I received my boarding pass, it stated I was only allowed to carry on baggage that would fit underneath the seat and not in the overhead bin. I had to pay to check my baggage that I thought was free. In spite of the changes, the flight was a good flight. Thank you"
Miinukset: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Plussat: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Miinukset: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Plussat: "It was on time. Crew were very good."
Miinukset: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Plussat: "Even though we were group 6 both ways, boarding was smooth and fast! We arrived early and was able to check our overpacked carry-on. Luggage was unloaded within minutes of our getting to the baggage claim. We were even able to move up to the middle of the plane coming back home!"
Miinukset: "Nothing comes to mind!"
Miinukset: "I paid 800.00 and no breakfast order lunch served."
Miinukset: "We bought 3 seats on Business class. My seat did not have the TV working. After flying for 2 hours the flight attendant gave me a portable TV, after asking multiple times. The food was totally horrible. The catering company that American Airlines uses needs to be replaced immediately. Flying TAP, Emirates, Latam, British Airlines , their catering company is very good. Flight attendants were sarcastic and rude. The service was equivalent if you fly coach class."
Plussat: "Very quick connection"
Plussat: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Miinukset: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Miinukset: "Flight attendants partying with a row of passengers for over an hour. Southern bonding"
Plussat: "I got to my flight with ease, my flight was on time and the pilot did an excellent job of taking off and a picture perfect landing . The attendants were quick to respond to my needs, ( I needed some trash thrown away and I had a request for coffee)"
Miinukset: "More space in coach. If there was a larger person next to me it would have been a different review"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."