Halvat lennot Jamaikalle

Miinukset: "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"

Plussat: "It was fine the next leg of the trip was cancelled"

Plussat: "Space between the seats"

Plussat: "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"

Miinukset: "Tried to cancel the flight because of an emergency but American only wants money."

Miinukset: "Food quality"

Plussat: "My seat"

Miinukset: "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."

Plussat: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Miinukset: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."

Plussat: "The flight attendants"
Miinukset: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"

Miinukset: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."

Plussat: "Orderly boarding and on time."
Miinukset: "Nothing, all was great."

Plussat: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Miinukset: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"

Miinukset: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"

Plussat: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Miinukset: "I can't comment on food. I didn't get any."

Plussat: "Great passengers and crew"

Miinukset: "I was in such pain by the time I left this flight, the seats were horrible."

Miinukset: "The vegetarian meal is always vegan, I miss the dairy :("

Plussat: "The flight crew was nice and sweet for an early morning flight."
Miinukset: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."

Plussat: "The very long TSA line was very fast. Good job TSA. Flight attendants were very attentive."
Miinukset: "Found the first class seat capsule uncomfortable after about three n hours. Certainly would not want it for Transocean flights."

Plussat: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Miinukset: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."

Plussat: "Turbulence most of the way. The breakfast homlet was horrible."
Miinukset: "Change the food. Better headsets in business class. The seats could be updates in business class."

Plussat: "economy plus was worth the money"
Miinukset: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."

Miinukset: "Cabin temperature was cold and food could have been better."

Plussat: "The plane is updated and very comfortable."
Miinukset: "The change in policy of the 1 bag under seat, caught me by surprise."

Plussat: "Quiet flight"
Miinukset: "Very old plane with zero on board entertainment. Seats in front of exit row barely recline."

Miinukset: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."

Miinukset: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."

Plussat: "Lots of food and drinks, nice crew and pretty good experience"
Miinukset: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."

Miinukset: "Food was not good at all."

Plussat: "My daughter liked the movie Gifted on the flight. Only decent experience in 2 days of travel"
Miinukset: "Worst experience with an airline ever. Never going to fly AA again. They lost 3 valued customers."

Miinukset: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."

Plussat: "Very quick connection"

Miinukset: "You will never change anything. It doesn't matter."

Plussat: "Both power and USB plugs at each seat. Entertainment options not bad."
Miinukset: "Very narrow seats with little leg room. Reclined seat in front of you is right in your face."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "Nothing."
Miinukset: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."

Plussat: "Quick load, full flight, courteous crew."
Miinukset: "As the norm, American Airlines once again did not have their numbers prior to departure. Upon arrival American Airlines did not have a gate readily available for us. This caused a delay in arrival and a delay in departure. American Airlines is renowned for this type of treatment. I had hoped it would improve when US Airways had acquired them. Unfortunately, such is not the case. You can do better."

Plussat: "Nothing"
Miinukset: "Having to wait 30 minutes at a tarmac for another airplane to clear the gate took forever."

Miinukset: "They were out of snacks. A little thing but got under my skin as unprofessional."

Plussat: "Boarding"
Miinukset: "Food was horrible. A lot of seats in economy do not work properly and power supplies for cell phones are broken in a few seats. The flight attendants had to assist passengers by manually pushing seats back to up right position. Overall, needs a little remodeling."

Plussat: "Everything"

Plussat: "I really like the crew on this flight, they were very polite and very friendly."
Miinukset: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."

Miinukset: "American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess."

Plussat: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Plussat: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."

Plussat: "Same as above."
Miinukset: "Same as above"

Plussat: "On time"
Miinukset: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."

Plussat: "Entertainment TV worked well Free beverages"
Miinukset: "Bigger space between seats Food or snacks offered"

Plussat: "The crew was spot on with there interacting with us passengers and very good doing there job"
Miinukset: "Food and drinks lol"

Plussat: "On-time performance, upgrades, staff"

Plussat: "Nice crew."
Miinukset: "Would have liked some better movie choices."

Plussat: "Pizza was terrible."
Miinukset: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"

Plussat: "Very little I'm afraid."
Miinukset: "A lot ohe seats are faulty the entertainment system barely works, mine didn't and even if it did the headphone jack was broken! The cabin is more than grubby, it is dirty with torn fabric and faded writing on dirty plastic. I skipped the meal on the return flights as the outbound were the worst I have ever had! In all honesty I'm not a fussy traveller and never write reviews but Air Canada was so bad I thought it might be useful info for someone."

Plussat: "Nothing"
Miinukset: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."

Miinukset: "Delay"

Plussat: "MIGHT give me a refund, and not WILL give me a refund"
Miinukset: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."

Plussat: "The overall performance and teamwork of Air Canada from check-in to landing was the best experience ever with Air Canada. AC has always been my first carrier choice for travelling, and this was the best service in flying the sky with AC."
Miinukset: "I find that the previous location for Air Canada for checking in at LAX for departure and arrivals was quiker and easier(stop and go)."

Plussat: "The flight was smooth and the entertainment was diverse which I loved. I watched a documentary on the Inuit and an Israeli movie ( both things I am not normally exposed to ). How awesome ."
Miinukset: "There is nothing I did not like"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Everything I'll do the same next trip!!"
Miinukset: "No complaints!!"

Miinukset: "flight got cancelled and was put on flight 1 hour later than originally planned."

Miinukset: "Seats just aren't comfortable and they ran out of iPads so no entertainment. This was on an 8.5hr flight from Berlin."

Plussat: "Spacious seats"
Miinukset: "Rude staff, delays both to and from Toronto on my flight and numerous others."

Miinukset: "There was no wi-fi!!!"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Everything about it, thank you for the service"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Miinukset: "Both Flights cancelled and was put on a later flight."

Plussat: "Food ..the air hostess had a fake smile"
Miinukset: "The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!"

Plussat: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."

Plussat: "Great price, easy transitions and connecting flights. No complaints here!"

Plussat: "the seat beside me was open"
Miinukset: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"

Miinukset: "Hardly any space, 5'8 & my knees were hitting the seats in front of me. Attendant was unfriendly & neglectful. Somehow everyone got a drink except for me, then when asked for a glass of water it never did come... Made me check (my only) luggage upon boarding because attedant said it was too large... meanwhile I've traveled around the world with this exact same carry on luggage, never without a problem. Had to then wait 30min to get my (only) bag upon landing."

Plussat: "Constant ability to have water, decent selection of beverages. Food wasn't spectacular but was adequate."
Miinukset: "As a non Canadian I found the entertainment selection to be lacking. The movies and games were good however I have never heard of any of the musical artists and I found the tv selections lacking. Why only 2-3 episodes per show? The middle seat in economy had armrests narrower than my shoulders making it painful on my elbows"

Plussat: "Flight arrived early and I had a 4 hour layover. I was able to quickly get onto an earlier flight, and I was even upgraded to a better seat."

Miinukset: "Leg room is insanely tight. Sure i'm 6ft but this is the first time I felt my legs were swollen when I finally stood up to deplane."

Plussat: "Flight was on time."
Miinukset: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."

Plussat: "Excellent service throughout the flight"

Plussat: "It's been a long time since I flew Air Canada . Great flight, blanket and pillow provided - seats, movies and and a lot of snacks. Worth the money for a long flight :)"

Miinukset: "Customers was asked to give up carry on bags because flight was full well my bag never reached my destination"

Miinukset: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."

Plussat: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."

Plussat: "good movie selection"
Miinukset: "The seats are small and I was wedged in the middle. There was little to no water service. Only one drink cart and as I was at the back it took 1 hour and 45 minutes into the flight to get a glass of water. Terrible."

Miinukset: "Horrible to say the least"

Plussat: "-Direct flight -The boarding by sections. Less of a stampede."
Miinukset: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."

Plussat: "The food on Air Canada is horrendous. Bring your own food! The crew was very nice."
Miinukset: "The Montreal airport is a zoo. I hoped it would be better than other places because it's smaller, but it wasn't. And I didn't fill out the correct customs form. The crew said that we should request a form from the USA if we were Americans, so I did. I have filled out that form many times, so I felt fine--until I got into the Customs area of the airport and learned that I needed to fill out a Canadian form too. So I had to do that before picking up my luggage. You would think that an Air Canada crew would know which forms I had to fill out and give them to me or at least ask questions so that I could be prepared when I went into the incredibly complicated maze to go through customs."

Plussat: "Nothing"
Miinukset: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"

Plussat: "Staff was friendly"
Miinukset: "Uncomfortable seating"

Miinukset: "Flight delayed due to engine problems..10 hours was a bit long though when you have limited vacation time."

Plussat: "Landing safely."
Miinukset: "NO frequent flyer miles after agents said there could be. Hours wasted trying to get miles."

Miinukset: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""

Plussat: "Efficient"
Miinukset: "There could be a better snack..."

Miinukset: "You need to warn people there is no in flight entertainment!"

Plussat: "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
Miinukset: "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."

Plussat: "No delays nice flight"
Miinukset: "I was very unhappy at check in area, long queue to check in then at the baggage area I was told by a staff member to put the baggage onto the scales then lift it onto the conveyer belt I am a 74 year old senior and I had great difficulty doing this and I was very annoyed as the staff member watched me struggle but did not offer to help. A kind passanger assisted me. This was even more annoying as I had to pay $25:00 + tax for my case."

Plussat: "Friendly crew. Very smooth flight. Easy to navigate terminal."
Miinukset: "Nothing!"