No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Plussat: "Crew was friendly and attentive. Piloting was on time and precise."
Miinukset: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Plussat: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Plussat: "Seats were good, flight attendants cordial."
Miinukset: "It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal."
Miinukset: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Plussat: "Very good customer service on flight. Love the way they treat their customers."
Miinukset: "Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Outstanding service from the flight crew. The food was even good. The flight crew comes around constantly with drinks, food, and just extras and we were seated in economy. Plus, they acted like they were so happy to be able to serve us. What a great trip. Love Lufthansa!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The flight was very pleasant. The flight attendants were also very nice."
Miinukset: "A little older aircraft and seat was very warned"
Miinukset: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Plussat: "Flight was on time and flight crew was very good."
Miinukset: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Plussat: "Cabin was clean"
Miinukset: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Miinukset: "Same reason as above."
Miinukset: "Luggage didn’t make a Lufthansa connection even though both flights w."
Plussat: "Service , on time"
Plussat: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Miinukset: "Overhead compartments very narrow and could not fit small carryons."
Plussat: "Good flight crew, professional, glad I arrived on time"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Seats on airplane from Frankfort to Cairo"
Plussat: "New plane, good food, nice attentive crew, on time"
Miinukset: "Seats and seat space are shrinking, s not super comfortable."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Miinukset: "My flight arrived late, and I nearly missed my connecting flight."
Plussat: "I was sleep the whole time"
Miinukset: "It was okay"
Miinukset: "Flight canceled"
Plussat: "my favorite airline"
Plussat: "Entertainment system helped time pass on 10 hour flight."
Miinukset: "Again, boarding was late."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Made our connection, plenty of room on plane."
Miinukset: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."
Miinukset: "Very long flight. Try to get as much sleep as possible."
Miinukset: "Foods usually not bad but the sausage and beef was absolutely disgusting."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service, timeliness and new aircraft"
Miinukset: "Everything was excellent"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Miinukset: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Every thing"
Plussat: "Food was solid. It was nice to have two meals on the flight. Flight attendants were all great."
Miinukset: "Outside of mealtimes, ordering drinks throughout the flight was more difficult than other airlines. I'd also like to see more movie options. Boarding lines were sloppy and unorganized."
Plussat: "Everything was good, on time and without problems"
Miinukset: "Chairs might have been more comfortable"
Plussat: "Upgraded after a terrible flight out. This was much better. The food was better. The seats reclined like normal economy seats in domestic flights. Lufthansa definitely knows how to make economy seats uncomfortable."
Good cabin crew, Wi-Fi availability al through my trip.
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Plussat: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Miinukset: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Plussat: "Entertainment system"
Miinukset: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Miinukset: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Plussat: "Great crew and prompt boarding."
Miinukset: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Plussat: "Crew was very friendly. Food was excellent"
Plussat: "Food and drinks very good"
Miinukset: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Miinukset: "Lost my luggage."
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Miinukset: "They lost my luggage :("
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Arrived 5 hours late"
Miinukset: "Not much legroom."
Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "Comfortable, hospitality and wonderful service"
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Miinukset: "There are always delays. Today it was that internet was down."
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Miinukset: "Air France lost my luggage and they can't find it in the computer system."
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Miinukset: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Plussat: "Airplane staff were good"
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Plussat: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Miinukset: "Late...delayed from algiers"
Plussat: "Kind, courteous, attentive crew. Smooth flight."
Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Plussat: "Not much"
Miinukset: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "Good entertainment"
Miinukset: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Miinukset: "Need food upgrade !!!! Paying for food and not available or sold out is big No No!!!"
Plussat: "Movies and tv were nice."
Miinukset: "Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy"
Miinukset: "Water should be free on the flight"
Plussat: "The plane itself was beautiful and the seatback entertainment was serviceable."
Miinukset: "Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it."
Miinukset: "Letting Customers know ahead of time that food is not included specially on a 12 hr Flight! They can at least offer a glass of water. We paid 8 Dollars for a Sandwich because we where hungry and he said 5 Minutes and after a while we had to remind him that we had placed an order!"
Plussat: "I think the pilots did an amazing job with getting us home safely. Both take-off and landing were perfect."
Miinukset: "The food was ABSOLUTELY HORRIBLE. Please improve the food."
Miinukset: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Plussat: "Amazing crew and super comfortable seat."
Miinukset: "The on screen ordering was not flawless by any stretch. Logan was clogged upon on time arrive, so we waited in the area for 20 min until a gate opened. Tough on those who were anticipating toilet access upon arrival. Other than those, I'd fly them again for certain."
Plussat: "On line interface . Price . Staff ."
Miinukset: "Food . Seat comfort"
Plussat: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Miinukset: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Plussat: "Excellent flight. Smooth."
Plussat: "Absolutely nothing - I will probably never fly them again."
Miinukset: "The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous. Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!"
Miinukset: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Plussat: "Lighting and timing to allow for sleep and quiet"
Miinukset: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"
Plussat: "Not much"
Miinukset: "NO leg room. I’m 6’3 Food not included Drinks not included Took 2 hrs for a flight attendent to get me headphones Food service for other passengers completely disorganized causing poor service to others Waited for 40 minutes for my suitcase."
Plussat: "The comfort of the premium seats"
Miinukset: "Unable to order still water through their tablet system, it says water was unavailable , so we kept having to go up and ask staff. I mentioned it to the staff and he said I had to order it through the tablet but then I mentioned it was broken. Still he didn't have the sense to followup to see how he could rectify it. They gave us a cup at a time and didn't ask if we wanted larger portions."
Plussat: "We had a great flight from Copenhagen to Orlando on a 787 Dreamliner."
Plussat: "Excellent, first time."
Plussat: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
Miinukset: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
Plussat: "Nice friendly service Spacious chair"
Plussat: "No turbulence"
Miinukset: "Everything had to be paid for. A sip of water, a snack, they do not provide meals like every other transatlantic flight. The flight was delayed 3 hours and hopefully my connection wasn't also delayed. Very uncomfortable seats and also had to pay for blankets."
Plussat: "A couple of crew members were especially helpful. Overall everything was great"
Miinukset: "The Soggy hot sandwich. No decent dinner selection. The high prices of food and drink"
Plussat: "It was only 45mind"
Miinukset: "Seat option Food selection Noise Crew was not nice"
Plussat: "crew was polite and airplane was clean"
Miinukset: "This flight was run by Hi Fly not Norwegian. It was delayed leaving Newark and in the way back by 3hrs. There was no food served, only water if you requested it. And there was no entertainment in a 8 hr flight."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Paris boarding was good"
Miinukset: "Information needs to more clear"
Plussat: "Good flight. Great service"
Miinukset: "Sat not comfortable"
Plussat: "Excelent Confort and atención thanks"
Miinukset: "Paid for an isle seat but assigned a window. No organization at boarding. Lots of signs for bag restrictions but not heeded or adhered to by passengers or staff. Ridiculous!!!"
Plussat: "Crew is really cheesy and too basic and non stop acting like doing me a big favor! No one is answering the phone for days to reschedule cancelled flight which is a theft and a crime and I had to buy a new ticket on another airline."
Plussat: "At least the customer service desk had a wee bit of a smile. Thought helpful to the least on account of little information."
Miinukset: "Last minut cancels flight without explanation-left me on a separate flight and needing to pay for an additional al connecting flight while in Europe-stranding me in airport for several hours. The canceled flight was rebooked for TWO DAYS FOLLOWING-absurdly"
Plussat: "Cheap flight and huge aircraft!"
Miinukset: "It was very late and we missed out our opera tickets."
Plussat: "Nice newer plane comfortable ride. Great staff on the plane."
Miinukset: "Flew Norwegian air on two consecutive flights. Both were late arrivals."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Arrived safely"
Miinukset: "Late departure / arrived late - not weather- not mechanical Tiny seats No water- must pay for water"
Plussat: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Miinukset: "That you have to pay for luggage and there was not food or beverage included"
Miinukset: "Completely disorganized checkin lines Boarded and then sat on plane for 2 hours"
Miinukset: "Two cancelled flights and one 4 hour delayed departure"
Miinukset: "Delayed by over 3 hours."
Miinukset: "They didn't dim the lights as much as previous flights, which would have helped to sleep. However, none of the tv's for entertainment were working for the entire flight. I know that the flight attendants attempted to reset it a couple times, and that it was out of their hands, but it made the flight very disappointing."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "I had a terrible stomach ache & they would not let me use the restroom!!!"
Plussat: "The entertainment system is great!"
Miinukset: "The boarding process was really bad."
Plussat: "The plane was pretty new but some of the entertainment perks did not work"
Miinukset: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"
Plussat: "Dreamliner was great, smoothest flight I've ever been on."
Plussat: "Great plane and good food. Onboard service was good. Boarding agent needs to be fired."
Miinukset: "Rude boarding agent picked on people he didn't like and made exceptions for others"