Halvat lennot Lagos

Plussat: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Miinukset: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."

Plussat: "nice sevice"
Miinukset: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"

Plussat: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Miinukset: "Be there early. They board early"

Plussat: "frequent passing out of water and juice; very good dinner; cheerful hostesses; choice of video entertainment"

Plussat: "service"
Miinukset: "delay"

Plussat: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"

Plussat: "Except the 3-4 hours gap of bringing water the flight was quite pleasant"
Miinukset: "Well-known German punctuality is a myth! We spent 1.5 hours on the plane waiting take off both ways!"

Plussat: "Nothing!"

Plussat: "Friendly crew"
Miinukset: "when seats recline in economy you can barely get in and out of a seat"

Plussat: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Miinukset: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."

Plussat: "hot food and some complimentary alcoholic beverages"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "The seats and leg room were spacious enough. I liked the many options of movies."
Miinukset: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"

Miinukset: "Airline lost my luggage on the last leg of our trip."

Plussat: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Miinukset: "Selecting the seats 23 hrs before departure."

Miinukset: "My video player had substantially less options than the rest of my aisle. The food was below average."

Plussat: "New plane, nice seats. Typical Lufthansa."
Miinukset: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"

Plussat: "The flight crew were very friendly and helpful. Excellent service."
Miinukset: "The entertainment interface us slow and kludgy."

Miinukset: "Less knee room than usual. Very cramped."

Plussat: "Friendly crew"

Plussat: "Comfortable, left and arrived on time , smooth check in"
Miinukset: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Miinukset: "No entertainment on flight! Smallish plane."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "The lady on the counter was very friendly & helped me to rebook another flight to Frankfurt early next morning."
Miinukset: "Flighing from Nashville to Washington for 30 minutes & than have to turn around due to weather."

Plussat: "I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice."
Miinukset: "Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight."

Plussat: "Flughts departed and arrived on time, food was impressive, flight attendants were friendly and attentive and good on-board entertainment"
Miinukset: "Nothing"

Miinukset: "I will never fly Lufthansa again anywhere"

Plussat: "Timeliness, clean cabin, professional service."
Miinukset: "Climbing latters to board."

Plussat: "Took off on time and we got breakfast. Good crew."
Miinukset: "Older plane, no entertainment offerings. Leg room seemed to be less than expected even thought was in business class section."

Plussat: "Great flight service, lots of good food, and plenty of fluids."

Plussat: "The flight crew were very welcoming and understanding. The current entertainment helped make the trip more enjoyable. We got to our destination right on schedule. Nothing more I can ask, I will fly Lufthansa on my next trip."
Miinukset: "N/A"

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Plussat: "loved the service, crew, comfortable seating and food. Loved the idea of direct flight to Tampa."
Miinukset: "Frankfort ground crew service- confusion delays in boarding. Too far to walk from arr. gate to departure gate. Too many stairs to climb to reach the bus. again more stairs to climb making it a torture for seniors like us. No assistance unless booked as wheelchair assistance. We have travelled all over the world including developing countries and have seen better airports than Frankfort terminal that we used on multiple trips. we really need to reevaluate if we want to take Luftansa again! Thank you"

Plussat: "As always with Lufthansa everything went really smooth and timely. I also got my vegan meal which was quite good and the seats seem wider and with more legroom than on other airlines. The crew was very pleasant and attentive."

Plussat: "Again, service was excellent. The flight crew were attentive and served with smiles. Food was good and all entertainment devices worked."

Plussat: "Had a good selection of movies for the flight. Cabin crew was excellent, very friendly and happy. There was a medical emergency on the flight and I thought the cabin crew did a very nice job of remaining calm, requesting assistance from an on-board doctor and handling the situation overall. The food was good and served hot. The flight was on-time and really very few complaints. It was a nice trip."
Miinukset: "The seats didn't have much leg room, so it was tight as I have long legs."

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "food service ,"
Miinukset: "passengers are the ones looking for overhead space , one of the crew instead of assisting a passenger , told the passenger to go up front of the plane to look for overhead space. boarding on some airlines are called out according to your seat assignment except the first class ."

Plussat: "The comfort and flight crew"
Miinukset: "Deplaned by bus. Had to wait in bus for all passengers to arrive standing in a crowded bus."

Plussat: "everything"

Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Plussat: "The crew!!"

Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Plussat: "Flying with KLM is a pleasure"

Plussat: "Good flight, arriving well on time."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Plussat: "Easy to board and easy flight."

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Plussat: "On time"

Plussat: "Pleasant flight"

Plussat: "Helpful and smiling cabin crew."

Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Miinukset: "Tiny old cramped plane."

Miinukset: "Dutch sub titels would be nice."

Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "Same as above"

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Delays and no proper customer service."

Plussat: "Great food and movies."
Miinukset: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Crew very efficient Food was reasonably good Good movie selection"
Miinukset: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Plussat: "Crew was good, boarded early and arrived a bit early."

Plussat: "Service - Crew"
Miinukset: "Nothing"

Miinukset: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Plussat: "The interface of shows and movies,"
Miinukset: "They dont have subtitules in spanish"

Plussat: "The crew was helpful and the airplane was very impressive although we travelled using Kenya airways"
Miinukset: "In Paris we were not properly directed to where the flight was departing."

Plussat: "Friendly stuff"
Miinukset: "The expiriace going there was horrible because of the weather."

Miinukset: "Small seats"

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "The crew was truly kind and accommodating."
Miinukset: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."

Plussat: "Food was okay. Very smooth landing"
Miinukset: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Miinukset: "Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it."

Miinukset: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Miinukset: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "Comfortable flight."
Miinukset: "Only one meal option ( with meat). Alcoholic beverage not included."

Plussat: "It was a normal flight, only a few hours long. The crew was very nice."
Miinukset: "Once again, just some leg, and arm space issues but that's to be expected."

Plussat: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Miinukset: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Plussat: "Nice guy behind the counter."
Miinukset: "At self check-in, we received a message that we had been placed on standby and that our seats were no longer guaranteed (for the SECOND time this trip with no explanation despite our having purchased our tickets quite some time ago). We were directed to the gate for questions. No one manned the gate until right before boarding. We spent the entire time in a panic trying to figure out how else we could get to our destination in time for a wedding. When we finally talked to someone at the counter, he said this was just normal procedure to be able to shuffle seats. This is not normal. I have flown with many airlines, and I cannot imagine it is ever "normal" policy to tell people they have been downgraded to standby until just before the flight. So much anxiety. Also, the flight was delayed, and the crew had no communication about gates or any other information (within their OWN AIRLINE) for those with connecting flights."

Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "Almost 1hr delayed. The least SAS could do was to give a meal or something to eat for free."

Plussat: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Miinukset: "Smooth flight."

Plussat: "Super Ontime"

Plussat: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Miinukset: "Boarding very slow. Staff a bit inattentive"

Plussat: "Nothing to be honest"
Miinukset: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."

Miinukset: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."

Plussat: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."

Plussat: "Flights ran on time."
Miinukset: "Suitcase arrived badly damaged. Crew was rude and inattentive. It was hard to get water during the flight."

Plussat: "Crew was efficient; cabin was clean."
Miinukset: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."

Plussat: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Plussat: "Short flight, friendly crew."

Plussat: "Flight was short."

Plussat: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"

Plussat: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Miinukset: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."

Miinukset: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."

Plussat: "Smooth flight - outstanding airport"

Plussat: "Quick boarding , no delay"
Miinukset: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Miinukset: "Crew service is very poor"

Plussat: "The flight was on time and the crew was friendly"
Miinukset: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."

Plussat: "Food good, free drinks. Great entertainment system. Crew nice."
Miinukset: "Full flight."

Plussat: "Entertainment system is very good - like 100 movies on demand even games available."
Miinukset: "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."

Miinukset: "60euros for the first checked-in bag??? Ridiculous."

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Plussat: "We left on time and arrived early. I got to check one free bag."
Miinukset: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."

Plussat: "On time bags made 2 connections"

Plussat: "convenient"
Miinukset: "Had an extra bag which we were not charged for on flights to Stockholm or Krakow. You charged twice as much for the bag as you did for our ticket. Does that seem right??? A charge to offset your cost is reasonable. Twice the cost of the ticket is absolutely atrocious!!! Did I mention you managed to break what we had in the bag? Hope that gives you the picture of how we feel, but more importantly what we will be telling everyone. If you want to respond the email is keithmunroe912@gmail or mailing is 13311 Huerta St. Venice, FL 34293 USA"

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "Entertainment system and choice of movies was great."
Miinukset: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."

Miinukset: "Customs in Chicago was extremely disorganized"

Miinukset: "."

Plussat: "flights themselves were fine. But see next box."
Miinukset: "Newark to Oslo to Kristiansand. The "connecting" flight procedure was horrible. There was no way to forward the luggage, except pick it up, and then stand in long line, check in, etc etc., as if it were an entirely new flight. On phone they told me there would be expedited procedure. It was like taking an entirely new flight. All other countries have this worked out. What happened? I nearly missed my second flight."

Miinukset: "We missed our connecting flight and were sent to spend a night in Germany."

Miinukset: "Really not much space in economy even for a rather slim person."

Plussat: "On time Nice crew"
Miinukset: "Stood in cold jet way for 5 min after boRding began."

Plussat: "I took home the wrong suit case and your ground crew was most accommodating in handling this situation. Thank you so much to your company and to Mr. Jay in Newark. Sorry for the mix up. Hannelore Baumann"

Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."

Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Miinukset: "Nothing"

Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."

Plussat: "Food was ok."
Miinukset: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."

Miinukset: "The fligh Washington delay more than a hour"

Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."

Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Plussat: "Nothing"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."

Plussat: "Great service"

Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Plussat: "If the flight would have leave in time we would receive our luggage in time"

Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Plussat: "Plane was comfortable and new."
Miinukset: "Nothing really."

Plussat: "The service was very professional."
Miinukset: "Everything went well."

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"

Plussat: "The quality of service from the staff and their courtesy. A great asset of the airline."
Miinukset: "My luggage was left behind - this despite my being lifetme platinum."

Plussat: "The space and the people"
Miinukset: "Nothing"

Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Miinukset: "no vegeterian sandwiches very disappointed"

Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Plussat: "nothing"
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Plussat: "Seat comfort in business class Professional and friendly crew"
Miinukset: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Miinukset: "There are always delays. Today it was that internet was down."

Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."

Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"

Plussat: "leg space in plane"

Plussat: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."

Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."

Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Plussat: "The food, the facilities, the seat, everything."

Miinukset: "Boarding more than 15 minutes late. Departure on time, though"

Plussat: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Miinukset: "Seat did not recline as much as normal aircraft."

Plussat: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Plussat: "normal flight"
Miinukset: "i would prefer little bit more comfort."

Plussat: "Air France seems to have improved since the last time I flew."
Miinukset: "At able to select seats prior to check in."

Plussat: "Quick boarding"
Miinukset: "The plane was very cramped. Small seats and my backpack could not even fit under the seat."

Miinukset: "Please be more clear about the carry-on luggage policy. I was able to take everything with me on my way to Prague, but the attendant forced me to check a bag at the gate. The requirements were very vague and I don't understand how you could bring something on the first flight perfectly fine, and then get stopped on the return flight."

Plussat: "The crew was real nice and efficient"
Miinukset: "The food was dull and there wasn't any choice"

Plussat: "Had aisle seat so was able to stretch my legs a bit"
Miinukset: "Small screen for seatback TV"

Miinukset: "Flight delay"

Plussat: "Codeshare flight. operated by Flybe. Got the job done with no fuss. This was a business booking, and I had a snack and drinks voucher included. I used these to get some tomato juice, which was good and a snack box, which contained a small piece of yoghurt bar, crackers, cheese, some nuts, dried fruit, a single mentos, and something else I can't remember. It was alright."
Miinukset: "The food and drink voucher system was a source of confusion for a number of other customers, including a pair who had booked through the same agency, but one seemed to get a voucher and the other did not. I realise that this is not the fault of the crew, but Flybe should ensure that their agents are clearer with what bookings include."

Plussat: "Nothing special to like, standard 2 hours flight in a business class."
Miinukset: "Food was horrible. As it was an evening flight, they should provide with something which could be called 'dinner'. They gave some sweets (in a business class!)."

Plussat: "Service is good, they are always smiling and willing to help you in everithing"
Miinukset: "Sits do not recline very much, which makes the flight very uncorfortable, even more when it is overnight. Entertainment screen system is old."

Miinukset: "Seats do not recline on this plane."

Plussat: "Encouraged to take the pillows home they were nice"
Miinukset: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."

Plussat: "The seats do recline, more space than Delta or United"

Plussat: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."

Plussat: "Smooth flight, easy boarding."
Miinukset: "My bags cost more than the flight. Long line at Pasport check."

Plussat: "Flight went smoothly overall. Decent leg room. Food was good. We left ontime"
Miinukset: "The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline."

Miinukset: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"

Plussat: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Miinukset: "Seats uncomfortable"

Plussat: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Miinukset: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."

Plussat: "Nothing, missed the connection"
Miinukset: "No flight to Faro during late arrival from"

Miinukset: "Flight delay"

Plussat: "Prompt and courteous"
Miinukset: "Not enough leg room, just not enough space al the way around to be comfortable."

Plussat: "Food was good."
Miinukset: "Flight was delayed"

Miinukset: "The food was not available for the business class passengers and we had to take it from economy."

Miinukset: "The worst airline"

Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Plussat: "Everything smooth!"

Miinukset: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."

Plussat: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."

Plussat: "Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard."
Miinukset: "The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer."

Plussat: "Of no change is BULLSHIT"

Miinukset: "We booked flight several months ago and it included seating assignment, so we choose our seats. Then when we check-in they had changed them to the last row of the plane. We had received a couple of emails asking for us for option to pay for advance seating. Assume they had changed their policy and now were charging. We had a close connection at LHR and being last off, we almost missed connection. Horrible"

Plussat: "On time, easy boarding"

Plussat: "Very friendly staff and well organized."

Plussat: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Miinukset: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"

Plussat: "Cabin staff was nice"
Miinukset: "Very cramped seating; rude baggage handlers; bad system for boarding"

Miinukset: "Flight Washington delayed. Airport about closes upon Arrival!"

Plussat: "very rude empoyees at check in"

Plussat: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Plussat: "Plane didn't crash"
Miinukset: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"

Miinukset: "2 hour delay for a 30 minute flight. Really?"

Miinukset: "Food was a piece of bread with some ham.....why bother?????"

Plussat: "La atención del personal es bueno."
Miinukset: "Los asientos no se pueden reclinar, muy duros."

Plussat: "Staff was friendly and somewhat helpful, they were able to offer some compensation and hotel."
Miinukset: "I was placed on standby for my flight and ultimately did not get a seat. It took two hours to get a new flight sorted out and it didn't leave for 2 days. A massively inconvenient experience as I had a conference to attend and missed two days."

Plussat: "seat very comfortable...excellent entertainment choices"
Miinukset: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"

Miinukset: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."

Plussat: "Food was excellent, and the cabin crew extremely nice and attentive. Amenities kit was adorable too!"
Miinukset: "We were in first class, and no On Demand IFE!!! You do have a personal screen in the seatback, but they only play continual loop movies. For us, we started with one movie, but then due to technical difficulties, the crew had to reboot the entire system. So once it was back up and running, they switched the movie. And even that one didn't play through....apparently, at some point they determine its "bedtime" and turn off the IFE!! Crazy in this day and age!!! Also, the plane is old and REALLY worn. Lots of dirt, tired seats, yucky bathrooms, etc. This plane needs an overhaul!! No storage anywhere in the seats either, which was shocking. And the angle lay flat seats are certainly fantastic in comparison to Coach seats, but still hard to sleep and get comfortable."

Plussat: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"

Miinukset: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."

Plussat: "+ quick and easy flight + Snack was okay"
Miinukset: "- Difficult to find TAP to get boarding pass. The boarding pass is necessary for Wifi in the airport."

Plussat: "Aircraft seem well maintained and crews are very nice."
Miinukset: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."

Plussat: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Miinukset: "TAP can't process global entry at Logan international airport yet."

Plussat: "The flight left later than expected because the boarding process didn't start till 5 minutes after the scheduled departure time. The service on the aircraft was very nice though"

Miinukset: "Some channels didn't work... Nothing major but many flights have on demand now too"

Plussat: "Seats had more room than our other flights (think the plane might be a bit older.) Staff or board were efficient and friendly Food was better than on other flights."
Miinukset: "Asked for a wheelchair assist and it didn't show up. I went ahead, not realizing there would be a second security line after the first one and immigration. At that point, I had trouble walking. Staff their found a wheelchair for me. This may be more airport operations in Lisbon - but I bet TAP has a lot to do with that. Seat control for video and movies didn't work."

Plussat: "The crew"
Miinukset: "6hour delay"

Miinukset: "The flight was delayed two hours. At the original departure time, we were still in the waiting lounge, with no explanation. Boarding was chaotic, because the Lisbon airport uses buses to take you to the plane and hen everyone gets out at once. The seats were very cramped."

Plussat: "Food was good... Flight was decent. flight attentands were nice."
Miinukset: "we were 2 people flying, 1st person got a message from TAP that the flight schedule was changed to 1hr earlier, i was not informed about this until late night. Then once we got to the airport for the earlier flight, they said that the flight was delayed atleast one hour. Flight numbers were not changed so i guess they just combined 2 flights together to save or something, so we ended up missing hotel breakfest and ended up waiting in the airport for more than 2 hours because of bad communication."

Plussat: "There was a plus"

Plussat: "Flight was great. No problem."
Miinukset: "Crew was very young and silly but friendly."