Plussat: "The plane needed more leg room."
Miinukset: "It was fabulous as always! Thank you. I love Delta!"
Miinukset: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Plussat: "The flight was on time!"
Plussat: "Crew was extremely friendly"
Miinukset: "Cleaner window"
Miinukset: "Missed flight due to unnecessary delays"
Plussat: "Flight left on time and landed on time"
Plussat: "Crew was friendly"
Miinukset: "Ticket printed out incorrect gate information"
Plussat: "Each employee on the plane was nice."
Plussat: "Lots of movies to choose from."
Miinukset: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Plussat: "I am usually happy with Delta."
Miinukset: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Plussat: "Snacks and drinks and movies on point."
Miinukset: "No cheese its."
Plussat: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Plussat: "Delta never ceases to amaze me. The flight was perfect!"
Miinukset: "There’s nothing I can think of."
Miinukset: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Plussat: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Plussat: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Miinukset: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Miinukset: "Small airplane, noissy"
Miinukset: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Plussat: "Delta is professional and safe. The best fares ever."
Miinukset: "Lack of food/snack choices. Seem like a shortage on ice."
Plussat: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Plussat: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Miinukset: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Plussat: "Flight ifself was okay once on the plane"
Miinukset: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Miinukset: "Lost baggage. No one told us anything till after an hour"
Plussat: "Amenities, service, and punctuation of flight"
Plussat: "Safely made it from Florida to LAX on time with no incidents"
Plussat: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Miinukset: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Plussat: "I liked that we got to my return destination early"
Miinukset: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Plussat: "Love the hospitality and the staffs kindness"
Plussat: "Customer service was great"
Plussat: "Delta’s crew were professional"
Miinukset: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Miinukset: "Seatsnare ridiculously tight for a 6ft man."
Plussat: "The EXIT seat with nothing in front of me."
Miinukset: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Miinukset: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Plussat: "The boarding process was smooth, friendly staff."
Plussat: "Over cramped No Space for carry on slow service"
Miinukset: "Over cramped No Space for carry on slow service"
Plussat: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Plussat: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Miinukset: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Plussat: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Miinukset: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Plussat: "Cabin crew were excellent and so friendly and down to earth."
Miinukset: "The seats are very hard but I find this with all the airlines now"
Miinukset: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Plussat: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Miinukset: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Plussat: "Good service and food"
Miinukset: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Miinukset: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Plussat: "Entertainment was fine."
Miinukset: "Food variety for lactose intolerant. Crew was bare able."
Miinukset: "No entertainment for the whole 5 hr flight. Very bad"
Miinukset: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
My flight got canceled and I haven’t been able to get my refund.
The crew was amazing and we would go out of our way to fly SAS again
Outstanding service Boarding at the gate was a bit crazy. The gate seating area was small and they boarded the back of the plane and business and eurobonus at the same time which got crazy and very tight. Otherwise SAS is a great airline and service.
I booked through Kayak, trusting them. But they used one of these cheap online travel agents - Chatdeals. When I missed my flight due to a 3 hour train delay that was out of my influence, Chatdeals refused to rebook without a fee. SAS couldn’t rebook either. So I was stuck and lost the flight. Had to buy a complete new one. Never book through kayak or one of the cheap ones. Always airline direct! Expensive lesson learned… 🙂 Jan
Worst airline ever. It had an hour and a half delay from Miami, therfore I missed my connecting flight from Oslo to Berlin. They rescheduled me to another flight to Copenhagen then Berlin. That plane broke down, so they rescheduled me again from Oslo to Frankfurt to Berlin. There was only 1 clueless crew member at the gate tried to reschedule 50 people, she got no help. Got to Berlin 8 hours late.
Roomy, neat, organized and I felt despite being in the main cabin that all passengers would get an equal amount of attention and care. Great airline.
Did not like anything about the flight Did not get economy plus that I paid for
Plussat: "Plane is clean and comfortable. Boarding was great."
Miinukset: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."
Plussat: "Crew was great. Flight was clean."
Miinukset: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Miinukset: "Helpful flight attendant, kind check in attendant"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Plussat: "The crew was very nice , and very comfortable seats ."
Miinukset: "Everything was great"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Miinukset: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"
Plussat: "On time"
Plussat: "Crew and food were amazing!"
Plussat: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Miinukset: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Plussat: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Miinukset: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Plussat: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Miinukset: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."
Plussat: "Nice interior and good IFE on long haul."
Miinukset: "I did not like the flight from Malaga to Stockholm due to not having IFE or WiFi on a 4+ hour flight. Absolutely unacceptable in today’s travel market."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "Delay, no place to sit and wait"
Plussat: "Entertainment options"
Miinukset: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Plussat: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Miinukset: "No free booze!"
Plussat: "Liked 2+4+2 seating"
Miinukset: "When passengers in front of us kept their seats reclined the entire trip, couldn't move, difficult to get in or out of seats. Had to ask flight attendants to ask them to raise seats, at least during meal service. Food was worst of any international flight we've been on and we fly internationally several times a year. Very poor selection of movies and map was not working this flight."
Plussat: "Comfortable seats and attentive crew!"
Miinukset: "Old movies not up to date."
Miinukset: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Friendly service, good movies. Easy flight, arrived early."
Miinukset: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."
Plussat: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Miinukset: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Plussat: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Miinukset: "In toilets there was no paper"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."
Plussat: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."
Plussat: "Short flight, friendly crew."
Plussat: "Everyone was friendly and helpful."
Miinukset: "Would have liked more options for Movies."
Plussat: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Miinukset: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Miinukset: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Plussat: "Nice crew"
Miinukset: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."
Plussat: "The plane was new, great seats and staff"
Miinukset: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"
Plussat: "I wish there were more snacks during flight."
Plussat: "Lots of movie to chose from. Chicken Curry was tasty."
Miinukset: "The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out."
We bought priority tickets which was supposed to give priority boarding before others so that we can get to our seats and easily place our luggage in the bins before others. However, the priority boarding is only into the bus. So we get off the bus we were in a crowd with everyone who did not purchase priority tickets. So the very purpose of purchasing priority tickets was gone.
The 1st flight was late, so I missed the 2nd one
They charge me twice for my baggage on my flight back
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Great staff, easy boarding
Miinukset: "WIFI announcement which did not exist"
Miinukset: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Plussat: "The plane was spacious and air conditioned."
Miinukset: "We were not informed about how our luggage needed to be transferred to an entire building 15 min away."
Plussat: "We made it to Barcelona."
Miinukset: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Miinukset: "I fid not go to Amstredam because i lost my flight. Noregiean airlines was late. I went to London."
Miinukset: "They insisted I check in my carry on because they had a full flight, only to charge me fifty Euros because my bag was a bit over weight."
Plussat: "Crew was very professional and styled with poise."
Miinukset: "Seat recline"
Plussat: "As expected for a budget flight."
Miinukset: "Even though it's a budget flight, I feel water should still be available to passengers free of charge."
Plussat: "No comment"
Miinukset: "No coment"
Miinukset: "Chaotic under staff and poorly organized. Forced to rush and nearly miss flight despite being at airport well in advt"
Plussat: "Flight delayed, staff provided no info and was generally nasty."
Miinukset: "They asked me to store my suitcase in an overhead bin at the front of the plane as they had run out of space so I complied. When it was time to disembark, someone had stolen my suitcase. I have not located it since and the customer service from Vueling is horrendous - they keep running me around to different departments and sending automated responses, refusing to answer my questions."
Miinukset: "Most Vueling flight that I take are delayed"
Plussat: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Miinukset: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Plussat: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Miinukset: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Plussat: "Quick boarding with the baby, very helpful friendly staff"
Plussat: "The flight was OK"
Miinukset: "It was delayed almost one hour."
Plussat: "The staff"
Miinukset: "After initial flight was delayed, we were refused check-in stating "the gate has closed" even though the flight was delayed for about an hour and we were there 25 min before the original set off time. We had to pay for a new ticket, which was also delayed, where boarding didn't start until about 40 min after stated time, and set off and hour after stated time."
Plussat: "This was a standard flight.... there was nothing special about it...."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Plussat: "Crew was nice and provided water while flight was delayed"
Miinukset: "Flight delay without reason clearly stated."
Plussat: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Miinukset: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"
Miinukset: "Late. Long wait for baggage. Not very friendly crew."
Plussat: "Crew was nice and friendly"
Miinukset: "Boarding took place in a separate area of the airport, no access to shops. Flight was delayed, we arrived an hour late at our destination."
Plussat: "Good aircraft and seats."
Miinukset: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Plussat: "I like the landing by the pilot from Beirut to Barcelona. I also appreciated the one flight attendant that helped me and my family."
Miinukset: "They didn’t let me gate check any carryons. They made me pull out all my stuff to reallocate the weight in my carryons before letting me go with all of them. Why? Is the weight issue an over head storage weight limit issue or a fuel issue? Either way they eventually let me go. Ridiculous. They charged me over $110 for an extra check bag when kayak told me it would be $65-$110. Scam/stealing. Also, they told me I had to hold my kid during take off and landing instead of them being in their super secure car seat. How is that even logical? They said it was a company policy. If it was a company policy, why didn’t I have to hold my kid on the following flight? Dumb."
Plussat: "Boarded from front and back of plane"
Miinukset: "Very expensive but felt like budget airline. No space at all, legs were in pain bumped up to back of the front chair the whole time. Crew members very inattentive. No room for small carryon items. Would be more okay with this if tickets were cheaper, but for what I paid I expect better"
Miinukset: "Our hand luggage had to go into the hull so we had a long wait at the other end. Cabin crew explained 220 people and space for 180 bags, wouldn’t mind as much but I follow the rules and only bring one bag when people in front of me have 2 bags! Too ch down was very bumpy!"
Plussat: "Some of her crew members were nice"
Miinukset: "Some other crew member were not nice. Also not allowing online check in when travelling with babies makes life difficult as we have to queue in a long queue with a bored baby"
Miinukset: "Everything was Ok, staff, ladies are elegant and pleasant. Planes are on time. Could not be better"
Plussat: "The personnel was pretty nice and we arrived on time."
Miinukset: "I have never been on a plane that crowded, there is not an inch to breath..."
Miinukset: "It was late and no one told us anything... until we were close to landing that's when the pilot told us why they were late one hour at the gate! unacceptable!"
Miinukset: "small plane delayed both ways no information as to why. Rude staff"
Plussat: "An employee walked down the line, scanned tickets=fast process. The lines were designated by row seating."
Miinukset: "I'm 5'9" & knees hit the chair in front. No complimentary water or coffee. EVERYTHING was a charge. Broken armrests & other materials."
Plussat: "The seats were okay"
Miinukset: "Boarding took forever."
Miinukset: "Very late"
Miinukset: "Sits are not comfortable"
Miinukset: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Miinukset: "flight delayed 12 hours"
Plussat: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Miinukset: "seats were really tight with little leg room. A long walk from security to the gate"
Plussat: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Miinukset: "I had no complaints"