Halvat lennot Niagara-on-the-Lake

Plussat: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Miinukset: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."

Miinukset: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."

Plussat: "boarding area was bit confusing"

Plussat: "New planes, friendly staff, decent space even for economy, great food"

Plussat: "Nothing!"

Miinukset: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."

Plussat: "The food was great and the crew was respectful and helpful."
Miinukset: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."

Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Miinukset: "Nothing"

Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."

Plussat: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Miinukset: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."

Plussat: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."

Plussat: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Miinukset: "economy: The chairs were ok but I've had better ones."

Plussat: "Nothing"
Miinukset: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."

Plussat: "Entertainment system, food. Crew was great."
Miinukset: "Delayed boarding and artival to YYZ"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Miinukset: "It took too long to drop by luggage. Some of the crew wasn't friendly."

Plussat: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Miinukset: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."

Plussat: "Friendly crew"

Plussat: "Staff were fantastic!"
Miinukset: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."

Miinukset: "Not enough leg room I am 6ft 3 tall"

Miinukset: "Gate distances were too far away and passport control in Munich is not organized"

Plussat: "my favorite airline"

Plussat: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Miinukset: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."

Plussat: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Miinukset: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."

Plussat: "Everything!"
Miinukset: "Nothing!"

Plussat: "That there was a flight from Toronto to Minneapolis."
Miinukset: "It was really cramped and small. The gate was far away from everything and cold."

Miinukset: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."

Miinukset: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."

Plussat: "Nothing horrible experience"
Miinukset: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Plussat: "The flight attendance were nice."
Miinukset: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Miinukset: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "The upgrade to business class"
Miinukset: "Not Applicable"

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Nothing, and I am suing you"
Miinukset: "Unprofessional, terrible, kayak does not response to mails and customers concerns"

Plussat: "Thanks"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Miinukset: "FOOD WAS TERRIBLE."

Plussat: "The flight was actually an Air Canada flight - a code share with Lufthansa. I had a good flight. The cabin crew were fantastic - very accommodating because I wasn't able to pre-select my vegetarian option online earlier due to the code share. They were very polite and professional. The seats were relatively comfortable and the movies onboard were aired and good. I would fly Air Canada again."
Miinukset: "I disliked the confusion with the code share. I have never flown a code share before an I was under the impression I was flying Lufthansa - not Air Canada. I really disliked not being able to check in online 24 hours before on either Lufthansa's site or Air Canada. That is ridiculous in this day and age - surely the two airlines can coordinate something were the traveller can check in online on one of the sites. Also, as a vegetarian, I wasn't able to select my meal - I had to hope that they had enough vegetarian meals to give me one. This is another problem thanks to the code share. If this is what code sharing is like, I won't be doing it again. No thanks. I'll book directly."

Plussat: "The crew was very accommodating & friendly. the food was pretty good - with today's dwindling standard."
Miinukset: "The seats were cramped. I was unfortunately seated next to a friendly but rather large person to my left (i was in a middle seat). There was absolutely no room to wiggle and i developed a pain on my left arm by having it tugged at the end of the arm rest (this was a flight of over 8 hours long). Then, i almost got a panic attack with feeling w/o air (the cabin air seemed really stuffy - at my worst moment, i felt that i didn't have any air to breath.) didn't want to give a negative review, but that was how i felt during the flight across the pond - sorry. I have to mention again though the staff was great. The service deserved a A."

Plussat: "Smooth flight. Lots of service, snacks, and drinks."
Miinukset: "One hour delay before departing due to mechanical problem. Cramped uncomfortable seats."

Miinukset: "At the boarding lounge it was necessary to have documents checked; however, there was no information provided that following the checking of documents passengers were expected to line up in the corridor in order to board the plane. It was confusing and boarding was not done by either zone or rows."

Miinukset: "I didn't like the fact that on a transatlantic flight there were no TVs. They did give iPads but this was not convenient and movie selection was poor."

Plussat: "Nothing, it was a disaster."
Miinukset: "Service was terrible and rude, the plane was uncomfortable with no tvs or wifi. No one at the gate mentioned downloading the app which I couldn't do on the plane so it made for a long flight."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"

Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Plussat: "Staff very pleasant"
Miinukset: "Evening snack was not the greatest breakfast was pretty food"

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Miinukset: "Bag was lost"

Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."

Miinukset: "Dutch sub titels would be nice."

Plussat: "The supplied pack of toothpaste/toothbrush"

Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Plussat: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Miinukset: "Nothing to be honest . All positive."

Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "great choice of entertainment content, friendly crew"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "Nothing"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Plussat: "Food and staff were great"
Miinukset: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Plussat: "Very good flight, excellent service and good food."

Plussat: "Wonderful"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Miinukset: "seats on Jet air flight are very uncomfortable"

Plussat: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Miinukset: "Food was not very good Tasteless and rubbery"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Overall, good flight"

Plussat: "Delays and no proper customer service."

Plussat: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Miinukset: "Would be nice if there was wifi on board"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Miinukset: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Plussat: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Miinukset: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."

Plussat: "entertainment options"
Miinukset: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight"

Plussat: "We love flying with KLM as their flight staff are such a lovely bunch :-) Always ready to support. Actually they are proactive and will check in advance for your needs. Thumbs up guys! Keep up with the professional level."
Miinukset: "What I didn't like was that the monitor at my seat as it was broken. So for 12 hours I had not a chance to watch a movie or anything :-("

Plussat: "Food was better than expected"
Miinukset: "There were no entertainment options in flight"

Miinukset: "Plane was late arriving, and thus wasl late departing. Boarding was slow and chaotic."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Plussat: "Staff were friendly and seats in business were super comfortable."

Miinukset: "There was no entertainment available."

Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."

Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."

Miinukset: "Arrived 5 hours late"

Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Plussat: "Liked the transfer"

Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."

Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Plussat: "Food, service, comfort"

Plussat: "Nothing"
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Plussat: "Everything!"

Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"

Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Miinukset: "no vegeterian sandwiches very disappointed"

Plussat: "Good cabin, but very conjugated :|"
Miinukset: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Plussat: "the food"
Miinukset: "no room for legs"

Plussat: "On time departure and arrival"

Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Miinukset: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Plussat: "Great food, pleasant crew."
Miinukset: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."

Plussat: "The food, the facilities, the seat, everything."

Plussat: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Miinukset: "Vegetarian food choices always leave much to be desired."

Plussat: "The seats were comfortable."
Miinukset: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."

Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."

Plussat: "Landed nearly 25 mins early, greatly helped in making the connection possible."
Miinukset: "Boarding via bus ride on the tarmac and climb the steps onto the aircraft."

Plussat: "Snacks on a budget flight was a pleasant surprise."
Miinukset: "Boarding time was long especially the walk from the boarding desk to the flight."

Plussat: "Seat space was decent, food was good, tv had plenty of movies to choose from, casino games were fun although a bit unrealistic - turned $500 into 8 million over the course of the flight."
Miinukset: "Hard to find a comfortable position to sleep."

Miinukset: "No in flight entertainment"

Plussat: "Nice crew, excellent entertainment, easy boarding"
Miinukset: "Uncomfortable seats"

Plussat: "Excellent French style food. Full service provided."
Miinukset: "Food serving is too small. Headphones should already be available before I arrive at my seat. Seat is comfortable, but not suitable for flight."

Plussat: "Everything."
Miinukset: "Nothing"

Plussat: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Miinukset: "Slow, delayed boarding, with bus to the plane and stair walk up."

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."

Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."

Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."

Plussat: "The plane and crew are great!"
Miinukset: "A bit disorganized with boarding is my only complaint."

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Plussat: "cleanliness and attitude of the crew were aweomse"
Miinukset: "video screen should include games to pass the time"

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Miinukset: "I can deal with everything else but the staff members were absolutely rude and unhelpful"

Plussat: "Pre checkin and seat selection"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Miinukset: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "Leg room and service. Entertainment system is excellent!"
Miinukset: "I liked it all"

Miinukset: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."

Miinukset: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."

Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."

Plussat: "Comfy seats, tasty food"

Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."

Plussat: "Legroom is quite good"
Miinukset: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."

Plussat: "Being handed a bottle of water on boarding was nice, and the crew on the plane was very friendly"
Miinukset: "We knew you had to pay for meals ahead of time if you wanted them, however Iceland Air doesn't even provide snacks on their flights. This was unknown prior to the flight. Luckily we had snacks with us, but for someone who might not, that would be a long flight especially the day flight on the way back. Additionally, my luggage got left in Iceland on the way back to Toronto, and the desk agent in Toronto for Iceland Air could not have been less helpful."

Plussat: "Crew service"
Miinukset: "Flight delays"

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Plussat: "This flight was 100% full, so I was bumped to first class"

Plussat: "Greenland. Always get a window seat. Fantastic."
Miinukset: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."

Plussat: "Fast service onboard. so many flight attendants!!"
Miinukset: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."

Plussat: "Ain't like them at all"

Plussat: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Miinukset: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Plussat: "Saga club was clean and fairly good."
Miinukset: "Inflight food was not good. Business class leg room was kind of tight"

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "!"

Plussat: "professional and efficient"
Miinukset: "no food"

Plussat: "Excellent crew, courteous and helpful"
Miinukset: "Ground operations at Reykjavik were chaotic. Too many people in that airport. They are building more space and need it."

Plussat: "Icelandair does a good job or providing free entertainment on their flights."
Miinukset: "Though the free entertainment is welcome, it doesn't make up for the myriad of issues we had with Icelandair during our trip. First, both flights smelled like the bathroom toilet puck (the ones they put in urinals) was used to clean the airplane. Icelandair provides no food for free during international flights, which is an oddity (usually there's something during a six hour flight). I could maybe look past the smell and lack of food, but my wife and I were seated in different rows and sides of the airplane, even though we booked our flight together! Overall, I would recommend another airline. Lufthansa, KLM, or Condor if you're in Europe or traveling around that area. They all have small setbacks but are still far superior to Icelandair."

Plussat: "Attentive stewardesses! Lots to buy."

Plussat: "I liked the possibility to pay in multiple currencies on board Liked the possibility to have 2 pieces of luggage (could bring the skis) The seats were spacious"
Miinukset: "The entertainment system did not work It would be good to inform properly that you ned to purchase the meals. Not a problem as such, but not knowing was an issue."

Plussat: "Free bag check up to two pieces. Bottle of water as you board. Blankets and pillows supplied Best selection of entertainment"
Miinukset: "Boarding process in Iceland was so chaotic and disorganized. There is no thought process behind it and it is like being gathered in a holding pen with everyone just waiting for the doors to open so they can all rush out."

Miinukset: "This was a 5.5 hours flight and no flight was served. That's ridiculous!"

Plussat: "Gorgeous sunset and listened to Icelandic artist Sigur Ros (which I don't believe you offer, actually- you should!) as we flew in to Reykjavik- made me want to come back and get to know the place"
Miinukset: "Crew didn't check thoroughly when collecting trash or asking about drinks. It was frustrating to feel ignored. Free food makes a world of difference, even if it's just snacks!"

Plussat: "Comfortabel seating"
Miinukset: "On a 5 hr international flight covering a meal time one would expect to have the meal supplied - not as an Xtra$$$ So also the provision of head sets"

Plussat: "I liked that they waited for the rest of the passengers when passport checks were delayed."
Miinukset: "How short the connecting time was."

Plussat: "The crew was generously serving me and the price was more reasonable than any other."
Miinukset: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."

Miinukset: "Food was terrible especially breakfast"

Plussat: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Miinukset: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."

Plussat: "Plane newish"
Miinukset: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"

Plussat: "Great flight, friendly and helpful crew."
Miinukset: "Didn’t connect to entertainment didnt"

Miinukset: "Flight was late which seems to be a standard with TAP."

Plussat: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Miinukset: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

Miinukset: "Entertainment"

Plussat: "Good service, nice meal."
Miinukset: "No USB ports or movie choices. Entertainment screen very small."

Miinukset: "The 2 hour delay!"

Plussat: "Staff were pleasant"
Miinukset: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."

Plussat: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Miinukset: "Entertainment system was wonky throughout most of the seven hour flight."

Miinukset: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."

Miinukset: "No air conditioning. Lots of apps didn’t work on the entertainment device."

Miinukset: "The food was not available for the business class passengers and we had to take it from economy."

Plussat: "service,puntuality,guidance"

Plussat: "Everything smooth!"

Plussat: "zero."
Miinukset: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Plussat: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Miinukset: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

Plussat: "The crew provides a good service"
Miinukset: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Plussat: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Miinukset: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."

Plussat: "Very easy to check in, flight was reasonably priced, and all was very good. My television didn't work, and my friend next to me, couldn't get hers to work. 3 different flight personnel tried to fix, reboot, and to no avail."

Plussat: "Flight was on time, crew very friendly, check in process easy"
Miinukset: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"

Miinukset: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."

Plussat: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Miinukset: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."

Plussat: "the crew"
Miinukset: "the flight hours."

Plussat: "Hot food and real utensils Good entertaining selection Very nice staff"
Miinukset: "Everything went well."

Plussat: "Everything"
Miinukset: "Some delays at the airport but service is excellent."

Plussat: "Decent staff on the plane"
Miinukset: "Could not move my seat the plane was very uncomfortable"

Plussat: "I did like the crew and food were great!"
Miinukset: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"

Plussat: "It was all ok"
Miinukset: "I took 3 TAP flights while in Europe, and they were always late!"

Plussat: "The crew were iincredibly professional yet friendly Very human - at leat the flight attendant that took care of my area Enjoyed the dinner found my 11D seat to be very spacious!"

Miinukset: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Plussat: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Miinukset: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."

Plussat: "Easy check in and bag handling"
Miinukset: "N/a"

Plussat: "A short flight, on-time."
Miinukset: "Tiny seats"

Plussat: "Clean planes. Reasonably comfortable seats."
Miinukset: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."

Plussat: "The flight was fine, no issues. Plane was fine, no WIFI or entertainment. Served a small meal. For the price, excellent trip."
Miinukset: "All was good."

Plussat: "Had all the wine I could drink."
Miinukset: "The flight was too late for our connections."

Plussat: "Flight landed on time. Crew was friendly."
Miinukset: "Flight was late taking off."

Plussat: "They lost my luggage. What else is there to tell?????"
Miinukset: "They lost my luggage. What else is there to tell!!!!"

Plussat: "The food was unexpected, but not too good. Just not my personal taste."
Miinukset: "The chicken."

Miinukset: "Sound was very poor. Earplugs hurt. Screen was blurry."

Plussat: "Food was good... Flight was decent. flight attentands were nice."
Miinukset: "we were 2 people flying, 1st person got a message from TAP that the flight schedule was changed to 1hr earlier, i was not informed about this until late night. Then once we got to the airport for the earlier flight, they said that the flight was delayed atleast one hour. Flight numbers were not changed so i guess they just combined 2 flights together to save or something, so we ended up missing hotel breakfest and ended up waiting in the airport for more than 2 hours because of bad communication."

Plussat: "Friendly, efficient staff. Very comfortable seats with lots of room. Food good."
Miinukset: "Boarded about an hr. Late with no notice that it was delayed and NO chairs set out at the gate!"

Plussat: "Not sure if it was the US customs control, but boarding the plane took 2 hours, with a second security check and pat down and then a bus out to the plane by terminal 1 from terminal 2. Whole process of waiting and dealing with extra security dragged the boarding way longer than necessary. Rest of the flight was fine."

Plussat: "Everything was fine"
Miinukset: "Depend in which plane you fly the entertainment could be very bad. Luck enough last flight i got a newer airplane with a good entertainment."

Miinukset: "boarding pass provided was not accepted"

Plussat: "Again the ground and flight crew is excellent. I fell or tripped in Gate 15 lounge. Luckily I did not break my ankle but terribly swollen. Hand luggage was retrieved by the air stewardess and stored in their compartment. Requested for ice bag and went to my seat. I would have thought that they would offer me seating in business class as they saw me sitting uncomfortably in Economy. Never mind they were quite attentive!.. Feet are still swollen but less to date!"

Miinukset: "I was sitting together with wife and then for no reason they change her seat. Even do at the check in we had 7A and 7B seat. No big deal but"