Plussat: "Crew was very friendly and took good care of the passengers"
Miinukset: "Terrible delays"
Miinukset: "We weren't alerted there was a chance of delays. Over two hours late."
Miinukset: "Better food offerings"
Plussat: "No food, late by hour"
Plussat: "Excellent crew and clean aircraft"
Miinukset: "Sat on tarmac for 20 mins because we were early..."
Plussat: "The crew was communicative and courteous."
Miinukset: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Miinukset: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Plussat: "Very comfortable, no complaints."
Plussat: "Nice new seats"
Miinukset: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Miinukset: "Took off late. Other than that very comfortable and great experience"
Miinukset: "THE FLIGHT WAS 5 HOURS LATE"
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Plussat: "Overall service was great."
Miinukset: "Flight was delayed 5 hours."
Plussat: "Having three seats."
Miinukset: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Plussat: "Better than average entertainment system for domestic flights."
Miinukset: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Plussat: "Transfer f from first flight leg"
Miinukset: "Food and the 757 lay out"
Plussat: "Great service"
Miinukset: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Miinukset: "Sat on the runway for over an hour to get the gate. Unacceptable."
Plussat: "Friendly staff"
Miinukset: "Napkins stuffed in the overhead to fix presumably the rattles."
Plussat: "The flight was very good, no complaints, good service and we flew on schedule"
Miinukset: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Plussat: "Didnt expect dinner but was served"
Miinukset: "Delayed flight, offset entertainment, touch screen un responsive"
Plussat: "Everything went smoothly - very happy"
Plussat: "crew kept a great attitude throughout"
Miinukset: "Having to find my boarding pass to deplane"
Plussat: "Crew were very friendly specially with my 6yrs old daughter"
Miinukset: "late leaving, arriving and taxing."
Plussat: "They were comprehensive and tried to move fast"
Miinukset: "Delayed flight because they didn’t had the crew ready"
Plussat: "Boarding was fine. And service was good."
Miinukset: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Plussat: "The movie selection is very good"
Miinukset: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Miinukset: "Got in early"
Miinukset: "Flight was delayed by 2 hrs. Annoying!"
Plussat: "What an easy flight. Run very well!"
Miinukset: "The crew seemed a bit tired, but it’s the season"
Plussat: "Being on time."
Plussat: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Plussat: "The temp"
Miinukset: "It was too hot."
Plussat: "It got me to SFO earlyish"
Miinukset: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Miinukset: "Delayed for an hour and fifteen minutes"
Plussat: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Plussat: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Miinukset: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Miinukset: "Horrible wait if nearly 30 minutes after landing"
Plussat: "The boarding was efficient"
Miinukset: "Three hour departure delay. No explanation given. No apology."
Miinukset: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Miinukset: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Plussat: "Crew was polite"
Miinukset: "Rocky takeoff"
Plussat: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Miinukset: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Plussat: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Plussat: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Miinukset: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Flight delayed"
Plussat: "Seat comfort."
Miinukset: "Food selection."
Plussat: "Food and crew were good"
Miinukset: "The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa."
Plussat: "Upgraded to business class for a reasonable fee."
Plussat: "Bathrooms were clean"
Miinukset: "The entertainment was not functioning"
Plussat: "Literally one of the worst check in experiences I have ever had traveling"
Miinukset: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Miinukset: "Economy seating was too tight. Not enough space or leg room."
Miinukset: "Sittinf in the middle"
Plussat: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Miinukset: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Plussat: "Flight crew was amazing, as well as the first meal....restaurant quality."
Plussat: "They were great with service"
Miinukset: "Having to have to close my window shade so I couldn't see outside"
Miinukset: "The TV sound didn’t work too well. Excellent staff Ms Maria Was very gracious."
Plussat: "Gate, boarding and smooth sailing on A380 bus by the pilots"
Plussat: "Excellent crew. Great entertainment options."
Plussat: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Miinukset: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Plussat: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Plussat: "Comfort and space"
Miinukset: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Plussat: "Food was pretty good,Lufthansa one of the best companies to fly with."
Miinukset: "delayed boarding then waited three hours after we boarded for deicing. The piolet and crew did not update us. Made the flight very long."
Plussat: "All worked as expected"
Miinukset: "No remarks to make"
Miinukset: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Plussat: "Quiet comfortable flight"
Miinukset: "Unorganized biarding and no labeling on hallway what direction to take."
Miinukset: "Unable to make the flight due to connecting flight being cancelled."
Plussat: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Miinukset: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Plussat: "The positive attitude of the crew members. Even though flight long they continued to smile. Very smooth flying and plane on time. Free drinks including alcohol."
Miinukset: "Cramped conditions."
Plussat: "Lufthansa flights are by far the best way to fly transatlantic!!"
Miinukset: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."
Miinukset: "The food was not enough, not taste. For 11 hours only two meals. I wanted to change my meal with another they refused"
Plussat: "Everything else"
Miinukset: "Boarding was even more chaotic. No clear signs for premium economy."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Food was very good, super nice crew. Good selection of movies. Boarding was great, we are seniors, we didn't ask for assistance beforehand, but the person at the gate called us over and had us board early. Much appreciated!"
Miinukset: "Seats were just too cramped. We chose seats and paid extra to do that, but the seating charts really didn't give a very good idea of what to expect or how to choose. Announcements were to difficult to understand. Also in the gate area, I couldn't understand names at all. Need to slow down and speak more clearly."
Miinukset: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Plussat: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Miinukset: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Miinukset: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "going home"
Miinukset: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Plussat: "The price for a direct flight was reasonable"
Miinukset: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Miinukset: "I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected."
Miinukset: "It was long terrible 24 hr journey with a pregnant wife"
Plussat: "The whole flight was very comfortable"
Miinukset: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"
Plussat: "Food was terrible"
Miinukset: "Toilets were not clean"
Plussat: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Miinukset: "No complaints"
Plussat: "Good flight, liked the extra leg room."
Miinukset: "While on board, the flight attendants forgot to give me food. They gave me drinks, but good until I asked another attendant. Bad service!!!"
Plussat: "It was good because I was placed in EconomyPlus"
Miinukset: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Plussat: "Constant food & drinks; large selection of movies, shows, music, games. Very courteous staff."
Plussat: "Great entertainment options"
Miinukset: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Kiire oli nousuun mut kerettiin ksikki hyvin
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Dreamliner was comfortable and entertainment system good
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Miinukset: "Everything was good"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "Just as I expected. And I made my last connection easily."
Plussat: "Very friendly crew and on time with no problems."
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Light snack and complementary wine"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"
Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Plussat: "They were awesome."
Plussat: "Was able to check in online, very convenient and easy to access site."
Miinukset: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Plussat: "Except for my negative comment, a good flight."
Miinukset: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Miinukset: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Passport control at Kastrup was unacceptable. The booths were not staffed for 45 minutes creating quite a backlog. Not an SAS issue, I know but it colored my overall experience
We booked through Kayak and ended up with tickets from a 3rd party named Chatdeal. They never notified us of a flight timechange of flight leaving 5 hours earlier. That time change happened months before from what I found out and we obviously never made it on the plane. They were not able to book us the following day because they" hadnt heard back from the airlines". At this time I have been waiting over 2 weeks to get any update about a refund or a rebooking despite reaching out both by phone and chat. From my point of view they are scamming people until I see that refund for a mistake that they made and it resulted in me not being able to see my mother who is dying. Any reach out from Kayak to hold them accountable would be appreciated.
More free food selections
Cannot get an extra nonalcoholic drink without paying for it. For such a long flight, annoying!
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
More water delivery and less time between meals. Good food and staff
Miinukset: "Only serving beef as meal in economy was not great. A choice would be better."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Good selection of movies and music. Food was mediocre."
Miinukset: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Miinukset: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Plussat: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Miinukset: "Limited selection of food, snacks, and drinks Limited selection of movies"
Plussat: "Boarding on time"
Miinukset: "Unfriendly crew & awful food"
Plussat: "This airline is punctual and the pilots are good."
Miinukset: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Plussat: "The only thing that saved the flight was a good crew and decent food."
Miinukset: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Plussat: "Crew, food"
Miinukset: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Plussat: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Miinukset: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Plussat: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Miinukset: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "I was treated by the cew very, very badly. Food was terrible."
Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Plussat: "The service is nice, people are friendly, and good environment at airport!"
Miinukset: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Very friendly crew Intime departure and arrival"
Miinukset: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Plussat: "Delayed flight arrived nearly on time."
Miinukset: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "I am pleased we landed."
Miinukset: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Miinukset: "Mostly junk food"
Plussat: "I liked the movie quality and overall order of the stuff and the flight."
Miinukset: "Since when do I have to pay for wine? :( Also, too few movie choices."
Plussat: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Miinukset: "I wish the landscape cameras worked the entire time!"
Plussat: "Entertainment variety"
Miinukset: "You had to pay for drinks"
Plussat: "Ground crew was very helpful and flight was comfortable."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Food was ok"
Miinukset: "Crew members not friendly."
Plussat: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Miinukset: "I think if there were a few choices for the dinner service I would have been happy."
Plussat: "The cabin is new and the crew is professional and nice"
Miinukset: "Food needs much improvement, it's the same menu as last year. They charge a fee for booking desired seats where they didn't have last year. Entertainment can have more recent movies."
Plussat: "Short flight, friendly crew."
Plussat: "Good entertainment options on board. Helpful crew and good snacks."
Miinukset: "I didn't find an option to request special meal online. The only way was to call customer care which wasn't available at all times."
Plussat: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Miinukset: "wifi - never worked"
Miinukset: "the seats are very narrow, not comfortable movies are not good - either old or low rated movies"
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Plussat: "Easy upgrade to business"
Miinukset: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"
Plussat: "The flight attendants were friendly, the seats were very comfortable, and the lunch was good. The movie selection was great!"
Miinukset: "I wished the dinner was a little more substantial. It felt more like a snack than a meal."
Plussat: "Leaving on schedule and arriving 20 minutes early. The crew was very helpful to families with children."
Miinukset: "The air conditioner was blowing cold air on my head through the whole trip. No way to control it. Or stop it."
Plussat: "Sear had great leg room."
Miinukset: "No complaints at all, the pilot did a great job!"
Miinukset: "Reindeer sandwich? Come on really?"
Plussat: "Same as above"
Miinukset: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Good cabin crew, Wi-Fi availability al through my trip.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Plussat: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Miinukset: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Miinukset: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Plussat: "More space in business class (777-300) than many other airlines."
Miinukset: "Entertainment very limited. No adjustable air vents in this aircraft"
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Plussat: "Great crews, excellent customer service"
Miinukset: "No entertainment facilities"
Plussat: "Not being charged for my first bag of luggage"
Plussat: "Entire trip was easy and comfortable."
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."
Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Plussat: "Crew members"
Miinukset: "Up to 1 hour late and they leaved my baggage in Paris"
Plussat: "Extremely hot the plane"
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Plussat: "My seat"
Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Miinukset: "Screen broke half way through flight. Food was poor"
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Miinukset: "I was asked to change my seat repeatedly"
Plussat: "The fresh bread and cheese."
Miinukset: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Plussat: "No issues, quick trip, friendly staff, comfortable ride..."
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "Crew was great"
Miinukset: "Not enough food"
Plussat: "Standard stuff"
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Miinukset: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Miinukset: "Boarding more than 15 minutes late. Departure on time, though"
Plussat: "No complain about Air France. The service and food are very good. Enjoy it."
Miinukset: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Plussat: "Courtesy staff excellent!"
Miinukset: "Console for gaming poked guy in front. Needed joystick"