Lufthansa IT meltdown prevented online check-in. Even though the US has just now allowed tourist visits to the States to resume, and Lufthansa is booked solid, they staffed only one third of their check-in counters to sort out all the ESTA and vaccination paperwork-related issues. Arrived two hours pre-boarding, lines around the terminal. Needless to say, they had me wait until I missed the flight (all my paperwork was in order, and I didn't have checked luggage). Berlin Flughafen, Deutsche Bahn, Deutsche Lufthansa; it's sad to see what Germany has come to. Lufthansa has fallen far behind the industry benchmarks. Their inept IT, middling on-board product and inability to synch their systems with Star Alliance partners (I was on a United Codeshare) make them a poor choice for international travel. This trip will have been my last with them.
Plussat: "Seat was comfortable and the food was decent."
Plussat: "The crew is amazing, special food needs is covered and delicious, great service after all."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Very good flight in business class. Comfortable seats and great service."
Plussat: "Great departure time. Super comfortable even in coach."
Miinukset: "The second meal was a bit skimpy and not so tasty."
Plussat: "I thought the new plane was wonderful. The flight attendant was great and professional."
Miinukset: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Plussat: "Safe trip. Announcer had a radio voice."
Miinukset: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Plussat: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Miinukset: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Plussat: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Plussat: "Nice aircraft, great entertainment, good crew"
Miinukset: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Miinukset: "Flight delayed 2hours."
Plussat: "Exelent crew"
Miinukset: "Distance too far between gates for transfer"
Plussat: "Outstanding cabin crew."
Miinukset: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."
Miinukset: "I didn't like the food"
Miinukset: "Being sick on the way back home from my Vacation!"
Plussat: "Crew service and positive attitude"
Plussat: "Service was execellent"
Miinukset: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Miinukset: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Plussat: "The seats and leg room were spacious enough. I liked the many options of movies."
Miinukset: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Miinukset: "I could not get any information in Moscow until arriving at the airport."
Miinukset: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Plussat: "Food was fresh and hot."
Miinukset: "Not enough leg room for a twelve hour flight."
Plussat: "comfortable seats, good entertainment, good attentive service"
Miinukset: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Plussat: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Miinukset: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Plussat: "Service was very good."
Miinukset: "Pasta was so so."
Miinukset: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Plussat: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Miinukset: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Plussat: "The onboard staff worked throughout the trip taking care of the passengers."
Miinukset: "The plan was over 4 hours late leaving and we had to board an Airbus 380 with buses. There was never any clear explanation as to why the flight was delayed."
Miinukset: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Plussat: "Excellent crew service. Nice man from Italy who spoke Italian, German, Spanish and English. I cannot recall his name (Gian....??) but he was wonderful. Helpful, professional and congenial. Thank you."
Miinukset: "Bathrooms were well ventilated, very strong smell."
Plussat: "Extra legroom, pillows, headphones, and blanket provided. I liked that I had my own screen. Snacks and drinks were offered in between meals. Water constantly available which is important for hydration on such a long flight."
Plussat: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Plussat: "Comfortable and smooth flight"
Plussat: "Service,entertainment, and food. Easy check in"
Miinukset: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Plussat: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Miinukset: "Food was not good. Seat leg room very uncomfortable"
Miinukset: "More current movie selection would be nice."
Plussat: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Miinukset: "I cannot think of anything."
Miinukset: "overall service"
Miinukset: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."
Plussat: "Flight was on an updated airplane. Liked the restrooms downstairs."
Miinukset: "Was satisfied."
Plussat: "Comfortable, crew are very helpful and cheerful."
Miinukset: "Food isn't that good"
Miinukset: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Plussat: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Miinukset: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Plussat: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Miinukset: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Plussat: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Miinukset: "Everything went smoothly."
Miinukset: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Plussat: "Service was so wonderful - very attentive crew."