Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "that there was a water and a blanket on each seat!"
Miinukset: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Miinukset: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Miinukset: "The flight was cancelled without explanation"
Miinukset: "I was unable to make it to copenhagen due to missing my connection"
Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"
Plussat: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Miinukset: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Miinukset: "My luggage was lost and still not found"
Plussat: "Food was okay. Very smooth landing"
Miinukset: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Plussat: "Great flight on SAS"
Miinukset: "Very good food and outstanding choice of movies as entertainment."
Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Plussat: "I liked the bottle of water in my seat. Thanks!"
Miinukset: "We could not order vegetarian, so arrived hungry."
Plussat: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Miinukset: "Limited free drink options on a transatlantic flight."
Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Plussat: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Miinukset: "Pay for a coke?"
Plussat: "Friendly service. No problem with moving to open seats to stretch out."
Miinukset: "Even though it was an older plane, it was still comfortable."
Plussat: "The comfort and technology on the aircraft."
Plussat: "Not full. Kind crew."
Miinukset: "No complaints."
Plussat: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Plussat: "The crew was so amazing and friendly!!"
Miinukset: "Crew not very friendly."
Miinukset: "Should at least serve some water"
Plussat: "Seats are more comfortable than those of many other airlines."
Miinukset: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Plussat: "Seating was great, bumped to business class w/ extra chg."
Miinukset: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Plussat: "Power plugs at all seats"
Miinukset: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Plussat: "Relatively new aircraft. Estonian pilots."
Miinukset: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Plussat: "Good leg room. Tasty meals. A good variety of entertainment options."
Plussat: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Miinukset: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Plussat: "I had a window seat with a view of New York City as we flew North."
Miinukset: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Plussat: "service was good"
Miinukset: "The plane was full. Sets in economy were very small."
Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Miinukset: "Delay after delay. Screaming kid"
Miinukset: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Miinukset: "Small and tight seats."
Miinukset: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Plussat: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Miinukset: "Seat was not very comfortable."
Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."
Miinukset: "Not very many current movies, very cramped."
Miinukset: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Miinukset: "Too much meat in meals."
Plussat: "Flight was fine, service good, and our seat choice excellent."
Miinukset: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Miinukset: "sas online seat selection and checkin, computer crashed"
Miinukset: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Plussat: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Plussat: "All of it."
Miinukset: "None of it."