The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Short flights there is no food and no drinks, such as coffee juice, only water.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Plussat: "Professional crew. Good simple check in."
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Miinukset: "Everything was very good."
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Plussat: "Crew was good"
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Miinukset: "No reading light in my seat..."
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Plussat: "Everything is alright"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plussat: "Decent seat size. Sorta slept the whole flight."
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "In flight food was enjoyable"
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Plussat: "Short-hop flight, fit for purpose."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "They were awesome."
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Miinukset: "I missed my flight because of MU"