Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
I’m so updet with you all. Terrible experience.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
The on board crew was awesome, weather delayed flight, missed connecting flight, landed at a diff airport. No sign of baggage. Anywhere.
Someone left a bag under the seat in front of me. It was from the previous flight. There was a kindle and a cell phone in it. There was also an empty coffee cup under the seat across the isle from me. I find it hard to believe that they are cleaning between each flight but missed these items.
Ground stop at ORD delayed our flight out of Burlington. Arrived ORD with a few minutes to spare. Sure would’ve been nice to know that our connecting flight had been delayed. Would’ve saved some stressful running from gate to gate. Otherwise: all good.
Plussat: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Miinukset: "BTV Airport is very small so prepare to be in crowded waiting areas."
Plussat: "Seating was Ok"
Miinukset: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."
Plussat: "Crew was great."
Miinukset: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Plussat: "On time/ early arrival Careful about cleaning"
Miinukset: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Plussat: "Attendant was very friendly. Really appreciated her energy"
Miinukset: "Drink service was not as good as other trips."
Miinukset: "Smooth flight left on time and arrived on time."
Plussat: "Easy boarding."
Miinukset: "No usb charger. Flight delayed."
Plussat: "The flight was on time and deboarfing went quickly."
Miinukset: "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
Plussat: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Miinukset: "More leg room"
Plussat: "Good entertainment, seats were ok."
Miinukset: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Plussat: "Quick flight good crew"
Miinukset: "More entertainment and snack selection"
Miinukset: "food and entertainment (5+ hours!)"
Plussat: "ABSOLUTELY NOTHING!"
Miinukset: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Miinukset: "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
Plussat: "Good leg room!"
Plussat: "early flight. Smooth. Good landing. Friendly folks."
Miinukset: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."
Miinukset: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Miinukset: "2 hour delay. Then when beginning to taxi out, a person gets sick, and we head back to the gate. We wait another 20 minutes as the passenger decides whether to continue on (at that point it should not have been their decision). We then are told, the passenger has elected to take a later flight, and there will be a bit more delay as they find his/her baggage."
Plussat: "We left on time. Unlimited beverages."
Miinukset: "AA used too small of a jet for the cross atlantic flight. Therefore, we had to stop in Bangor, ME to refuel before landing in JFK. We landed in JFK 1.5 hours late as a result. Those of us who had a connecting flight to ORD as the final destination had our luggage lost. When explaining the refuel in Bangor, the flight attendants were very condescending, rude, and one raised her voices in an aggressive way (while the passenger I witnessed did not). This particular flight attendant must have been personally upset by the delay the refuel caused, because she made sure she was the first to get off the plane. I fly internationally at least twice per year for the past several years, and I was horrified by the entire flight. I will now know better to pay a bit more for another carrier."
Plussat: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Miinukset: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Plussat: "staff fine On time"
Miinukset: "Review misleading - I didn’t use entertainment and this flight does not have food"
Miinukset: "It was delayed."
Miinukset: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Miinukset: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Plussat: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Plussat: "Quick boarding and luggage pickup."
Miinukset: "Mediocre staff. In my experience United is more friendly and welcoming."
Plussat: "Always a great experience w American especially for service members"
Plussat: "Swift boarding."
Plussat: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Miinukset: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Miinukset: "Rude staff sarcastic"
Miinukset: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Miinukset: "I can't remember the last time I flew to or from Europe on a plane with no in-seat entertainment options. On the "big" screen: Alice in Wonderland Part II? Wow, what a great movie, especially for a bunch of adults. The other, The Big Short, at least 6 months old and I'd already seen it. Really poor sound. Take some of your profits, American, and upgrade your equipment. I will really try my best to avoid flying on your airline again."
Plussat: "While boarding, flight attendants were very nice and attentive. Served several snacks and choice of drinks."
Miinukset: "no entertainment"
Plussat: "On tome"
Miinukset: "2hour and 45minute layovet"
Plussat: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Plussat: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Plussat: "Easy connections"
7 hr delay trapped on tarmac for 7 hrs
Great service from United. I really appreciate how the crew asked other passengers to allow those with tight connections to go first. Such a relief that passengers didn’t have to beg others to let them go first. I wish all airlines would follow suit
Food and entertainment were not applicable. Short flight. Rest went smoothly.
Super old plane. Needs updating badly. Great crew. First class experience seriously lacking these days- a whole can of ginger ale and crackers? Disappointing.
We were late getting to our connecting flight. The flight crew was immensely helpful in getting us on the plan and on our way home.
Plussat: "good crew. plane was showing of wear. torn pockets and worn out seats."
Miinukset: "newer aircraft or refurbished one."
Plussat: "Crew was nice"
Miinukset: "More comfortable and spacious seating, more reasonable priced food for the quality you get"
Plussat: "Service was really good. Everything on time."
Miinukset: "My tv was the only one not working in the entire plane! LAME!"
Plussat: "Smooth travels"
Miinukset: "No room in the seats at all"
Miinukset: "Kept getting delayed which I understand wasn’t their fault just frustrating."
Plussat: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Miinukset: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Miinukset: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Plussat: "The flight was excellent. My luggage dding"
Miinukset: "Having my luggage."
Plussat: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Miinukset: "Lots of noises crew were good . Price of luggage was outrageous"
Miinukset: "Delayed for like 12 hours.... I ended up just going home! This flight was important to me and it's sad the service I got. Crew didn't even offer water when we were in plane for 3+ hours. We we're in the plane with no ac. Huge dissapointment"
Plussat: "Boarded on time. Smooth boarding. Departed on time. Landed on time."
Plussat: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Miinukset: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
Plussat: "Cool crew"
Miinukset: "Delayed flight"
Plussat: "Boarding seemed efficient"
Miinukset: "In flight entertainment didn't work"
Plussat: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Miinukset: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Plussat: "Flight left on time, landed early and the staff were excellent."
Miinukset: "The entertainment options were limited having to purchase wifi, and the seats did recline very much."
Plussat: "It was a quick and safe flight. We had two drink offerings and multiple water offerings. That was very nice. The foot space was actually more comfortable than expected."
Miinukset: "It's not that I didn't like the flight, it's that it is just normal."
Miinukset: "They delayed the flight 4 hrs knowing there was issues with the plan and lingered us on what's going on. The staff prepared to leave and come back while we wait thinking we was going to be on time smh, no real snack and no t.v. unless you pay to watch it"
Plussat: "The plane did not crash"
Miinukset: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
Miinukset: "Poor communication and terrible management of bad situations."
Plussat: "At least they made an effort and it was finally resolved."
Miinukset: "Fact that the plane was not checked properly and was about to take off and go back to the gate."
Plussat: "OK service, hard landing"
Miinukset: "Scheduled times were kept"
Miinukset: "It was delayed a few minutes"
Plussat: "Nothing positive to say about United Airlines"
Miinukset: "Everything was terrible"
Miinukset: "Polaris class - the configuration felt like a military transport. The business class configuration was like a pig sty.... bad bad. Seats facing backward..... but the look was like a crowded economy with flat beds. Looked like a college dorm. I've sworn never to fly United ever. I'll pay $2000 extra to avoid legs where they are flying. Food - flushable. Don't offer vegetarian food if you can't prepare it. I'll carry some Taco Bell. Horrendous. Service excellent, courteous people and prompt attention."
Plussat: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Miinukset: "Service,and checking .. most people at ticket counter"
Plussat: "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
Miinukset: "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."
Plussat: "Flight left on time and arrived early"
Plussat: "seats aren't so cramped."
Miinukset: "too cold. could have a few blankets on hand.."
Plussat: "The crew is kind"
Miinukset: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Miinukset: "Entertainment from the 80s. Meaning one TV screen on ceiling. Violent entertainment for kids Uncomfortable seating. No power outlets and very old plane. Reminded me of traveling back in the 80s Adding all this to an 11 hours flight makes it a very undesirable flight. I understand this was a Lufthansa flight operated by United Airlines."
Plussat: "Good service, quick flight, food/entertainment N/A"
Miinukset: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Plussat: "Quick easy no delays"
Plussat: "Not much."
Miinukset: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
Miinukset: "No snack or entertainment."
Plussat: "Flight was boarded efficiently. Left the gate on time and got in early."
Miinukset: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Plussat: "It was a quick flight"
Miinukset: "Crowded not a lot of room"
Plussat: "the staff was friendly and helpful, boarding was fast"
Miinukset: "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."
Miinukset: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Miinukset: "United made no accommodation for a late-arriving connecting flight. The United schedule required changing terminals and a race to the next gate -- then closed the doors five minutes early even though there were passengers sprinting from the other terminal to make their connection. They knew the connecting flight had been delayed; they should have waited five minutes to let us on. The result was a nine-hour wait in Newark Airport for the next United flight."
Plussat: "Friendly and efficient. All went as planned"
Plussat: "The flight attendant was very friendly"
Miinukset: "The plane size"