Etsi halvat lennot reitille Vermont $[7232-Helsinkiin

Plussat: "Was perfect"

Miinukset: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Miinukset: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"

Plussat: "Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions."
Miinukset: "I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food)."

Plussat: "nothing"
Miinukset: "everything"

Miinukset: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."

Plussat: "Crew were polite and helpful"
Miinukset: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."

Plussat: "Food"

Plussat: "Nothing"
Miinukset: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Plussat: "Enhanced security screening is great."
Miinukset: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"

Plussat: "Nothing"
Miinukset: "Nothing"

Plussat: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."

Plussat: "They offer 3 meals"

Miinukset: "The airline lost our luggage and still has not been able to locate it. In this time with all the technology it is quite disappointing that it’s been over a week and still no response. We have conveyed the seriousness of the matter to the Airline but still no response. Very disappointing experience."

Miinukset: "Passengers in transit are herded to the transit lounge where there are almost no facilities."

Miinukset: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."

Miinukset: "I like everything"

Plussat: "The entertainment and food was good."
Miinukset: "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."

Plussat: "Service and food is good, crew is helpful"
Miinukset: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."

Miinukset: "the most stupid customer service representatives I've seen in both call center and point of sale"

Plussat: "Crew was helpfull food was good"

Plussat: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Miinukset: "Everything it was awful. Late"

Plussat: "Vegetarian options available"
Miinukset: "Long delay"

Plussat: "Everything was very good"
Miinukset: "Everything"

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "not much"
Miinukset: "hostesses not so courteous"

Plussat: "great customer service!!!"
Miinukset: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("

Miinukset: "No miles. No notification either. Seems very arbitrary"

Plussat: "Friendly airlines and service was excellent."
Miinukset: "No anything"

Plussat: "Efficiency and customer service"
Miinukset: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"

Plussat: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Miinukset: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."

Plussat: "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
Miinukset: "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."

Plussat: "My first flight with a different airline."
Miinukset: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."

Miinukset: "after plane landed, we stayed one (1) hour on the run way till the plane could find a gate to pull into. After as 14 hour flights, this was the icing on the cake!!!"

Plussat: "amazing !!!"

Plussat: "Extremely nice and accommodating crew throughout the flight. The lounge at Istanbul airport is magnificent."
Miinukset: "Airport is a little crowded. No one follow the lanes as supposed to be. Airport authorities need to educate people so that passengers do not bypass other passengers. Overall an excellent experience."

Miinukset: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."

Plussat: "Everything was good and smooth"
Miinukset: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"

Plussat: "Delicious meals, friendly crew, good selection of entertainment."

Plussat: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."

Plussat: "that its only 1 hour 45 min."
Miinukset: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"

Plussat: "Food and service very good"

Plussat: "I liked that it wasn't so crowded on the plane and that I had a window seat. I appreciated the meal and beverages offered."
Miinukset: "There wasn't an option to select what I wanted to watch or hear during my trip."

Miinukset: "Service was poor - my chair was broken had to switch seat - after switching the person in front of me his chair was broken as well and he was praticly laying down on me. My earphone broke in pieces..... Kids behind me was banging my chair the entire flight. Food was just bad ! I heard so much about Turkish Airline as being one of the best airline that I tried it . Big disappointment !!!!"

Plussat: "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
Miinukset: "It took a long time to board."

Plussat: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Miinukset: "Seating could of been roomier."

Plussat: "Missed the flight for 5 minutes because of wrong information being given to us then tried to get help and no one is there to help for Turkish airlines . Called multiple times and was being hung up on multiple times and after finally getting through the custimer service representative was extreamly rude and was threatening to hang up the phone because I was asking her what I should do next . At the end of the day no Turkish airline associate was able to help us and had to buy another ticket with Emirats . Tar table customer service and just took our money regardless of us flying with you guys. Coming back my mother was sick and we tried to get our ticket dates increased but still wasn't able to and now my mother has to buy another ticket with another airline just because Turkish airline was the worse experience we have ever had and we always fly international ."
Miinukset: "Horrible customer service"

Plussat: "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
Miinukset: "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."

Plussat: "Entertainment was great. Free checked bag was nice. Food was very good. Cocktail service was very good."
Miinukset: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."

Plussat: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"
Miinukset: "Consistency, customer service, customer service, customer service"

Plussat: "Amazing crew!"
Miinukset: "NA"

Miinukset: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."

Miinukset: "So professional during this pandemic. I felt safe the whole time. Slept like a baby, the flight was so smooth."

Plussat: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Miinukset: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"

Plussat: "Crew was super amazing and friendly! Very good service also!"
Miinukset: "No seat back entertainment.."

Plussat: "Very friendly cabin attendants. Especially Irene."
Miinukset: "Food was poor. I would prefer a good piece of cheese or fruit."

Plussat: "I appreciate the choice of snacks."
Miinukset: "The coffee served on the flight was lukewarm."

Miinukset: "Flight was delayed"

Plussat: "the crew were amazing, very friendly, welcoming and attentive."

Plussat: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Miinukset: "Nothing honestly"

Plussat: "No comments"
Miinukset: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."

Plussat: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Miinukset: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."

Plussat: "The crew was amazing."
Miinukset: "Cleanliness"

Plussat: "Comfort + was nice."
Miinukset: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."

Miinukset: "The seats are not very comfortable for such a long flight"

Miinukset: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."

Plussat: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Miinukset: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"

Plussat: "Emergency exit window seat"
Miinukset: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"

Plussat: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Miinukset: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."

Plussat: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."

Plussat: "A+ flight! Super nice attendants and even pilot sounded pleasant! Take off and landing was smooth & perfect!"

Plussat: "Confort"
Miinukset: "N/A"

Plussat: "Simple, easy"
Miinukset: "Nothing"

Plussat: "A plenty trip!!!"

Miinukset: "Delayed, gate agent trying to rebook not super helpful"

Plussat: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Miinukset: "There should be a N/A option if there is no entertainment available."

Miinukset: "JFK was depressing but not Delta’s problem."

Plussat: "The crew was amazingly helpful!"

Miinukset: "It’s was the best flight in my life"

Plussat: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Miinukset: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."

Plussat: "N/A"
Miinukset: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."

Miinukset: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."

Plussat: "It's Delta, so I got miles."
Miinukset: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"

Plussat: "Early boarding for family. Flight crew was decent"
Miinukset: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"

Plussat: "Friendly people and clean plane"
Miinukset: "They lost my luggage, I hope it shows up shortly"

Plussat: "Nice crew. Clean cabin."
Miinukset: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."

Plussat: "Landing"
Miinukset: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."

Miinukset: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"

Miinukset: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."

Plussat: "The crews were very friendly and everything went as planned. It was a nice flight."

Plussat: "The plane got me & my family safely to our destinations. Easy & fast check-in."
Miinukset: "Flight delays on both departing & return flights to Los Angeles. Delta didn't offer any compensation for the delays. Crew was not very friendly especially on my return flight. The flight attendant couldn't even give me a bag of peanuts."

Miinukset: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."

Plussat: "Crew and ground staff were excellent"
Miinukset: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."

Miinukset: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."

Miinukset: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"

Plussat: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Miinukset: "everything - service - facilities - food - amenities - an overall wonderful experience!"

Miinukset: "The 2+ hour delay"

Miinukset: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"

Plussat: "Flight left on time and got in early. This allowed us to catch an earlier flight to Seattle."

Miinukset: "The touch screen did not work properly"

Miinukset: "Allow business passenger to use front bathroom."

Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Plussat: "Yes"
Miinukset: "Nothing. Flight was amazing"

Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"

Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Miinukset: "Flight got delayed 30 minutes"

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"

Miinukset: "Long haul flight made pleasant by KLM"

Plussat: "Amazing crew"

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Miinukset: "Our lougage did not arrive"

Miinukset: "Nothing special"

Plussat: "Good flight, very attentive crew."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "Great"
Miinukset: "Great"

Plussat: "Good flights. Good prices."

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "Got to Amsterdam on time and everything was great including the staff"

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Plussat: "great choice of entertainment content, friendly crew"

Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"

Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Plussat: "Plane service"
Miinukset: "1h30min delay at airport"

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Miinukset: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Plussat: "Captain was updating us with the delay status."
Miinukset: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Miinukset: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."

Plussat: "Delays and no proper customer service."

Miinukset: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Services were appropriate for the time of departure and length of the flight."
Miinukset: "Nothing really"

Plussat: "Crew was great."
Miinukset: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."

Plussat: "On time/ early arrival Careful about cleaning"

Plussat: "Nothing special good or bad"
Miinukset: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."

Plussat: "Attendant was very friendly. Really appreciated her energy"
Miinukset: "Drink service was not as good as other trips."

Miinukset: "Smooth flight left on time and arrived on time."

Plussat: "Crew was good n seat could have been bigger."
Miinukset: "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."

Miinukset: "My inflight entertainment wouldnt work."

Plussat: "Easy boarding."
Miinukset: "No usb charger. Flight delayed."

Miinukset: "Having to go to a different line to pay for a heavy bag"

Plussat: "The pasta meal was quite good"
Miinukset: "Some more space. Individual entertainment. Air quality"

Plussat: "Crew was good"
Miinukset: "Plan was in poor condition and needs updated and cleaned"

Plussat: "Crew was as helpful as possible in explaining the 3 hour delay, but they didn't seem to get much information either."
Miinukset: "The weather. I have repeatedly experienced delays in connecting through Dallas/Ft. Worth. I will avoid it whenever possible in the future."

Miinukset: "You were out of earphones"

Plussat: "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
Miinukset: "Wifi was unreliable."

Miinukset: "Was late. Almost missed me next flight."

Miinukset: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."

Plussat: "Quick flight good crew"
Miinukset: "More entertainment and snack selection"

Plussat: "More space in these seats than in other flights I’ve taken"

Plussat: "Airplane comfort, charging ports, entertainment, and crew"
Miinukset: "Delay after boarding for maintenance paperwork."

Plussat: "Crew was very polite."
Miinukset: "Flight was delayed and I nearly missed my connecting flight."

Miinukset: "my flight kept being pushed back no one said anything my email alerts was quicker"

Miinukset: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."

Plussat: "Chocolate ice cream and pot pies"
Miinukset: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."

Plussat: "Flight was canceled after six hours of waiting"

Miinukset: "Old, small seats, no tv, no WiFi"

Plussat: "How can you serve food like that."
Miinukset: "Drinks were fare , had to ask for seconds 10 hour flight. Where were they. I got up and got my own."

Plussat: "In flight movies were free."
Miinukset: "Poor customer service in Spain. Poor boarding procedures. You have to pay for advance seating, even 24 hours in advance. That should not be the case for an international long flight. Very poor food. My friend and I could not sit together on a nine hour flight."

Miinukset: "No snacks"

Plussat: "The crew members were friendly."
Miinukset: "Everything. Our plane boarded an hour late. The outdated planes need to be renovated with seatback screens. There weren't even any aisle entertainment screens in this plane. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And only one small snack for a 6 hour flight?"

Plussat: "early flight. Smooth. Good landing. Friendly folks."
Miinukset: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."

Miinukset: "I believe there should be two staff to serve as for one it looks like too much."

Miinukset: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."

Plussat: "Nothing special just another flight another day"
Miinukset: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."

Plussat: "Ability to check in the carry on"
Miinukset: "Seats very uncomfortable, entertainment with few choices"

Miinukset: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."

Miinukset: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"

Plussat: "USB Outlets are nice to have"
Miinukset: "Nothing was bad on this flight"

Plussat: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"

Miinukset: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."

Plussat: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Miinukset: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"

Plussat: "Fast boarding."
Miinukset: "Slow on return of gate checked bags. A little late in getting off the ground."

Plussat: "I did not have a seat! Waiting for people to give up their seats!"

Miinukset: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."

Plussat: "Crew always helpful and polite."
Miinukset: "Only Vegetarian meals available for myself and many passengers. Later snacks also Vegetarian. Only chocolate ice cream. All I had to eat was the crumble in the main meal. No hot tea whilst waiting three and half hour for repairs to computer."

Plussat: "The gentlemen from the wheelchair service who was there to pick us up when we arrived in Heathrow went above and beyond his duties. Instead of passing us over to another wheelchair attendant as we needed to switch terminals, he stayed with us thru the terminal change until we were on the airplane. We needed to get our boarding passes at Heathrow from a different airline and he helped us with this. Kudos to him!! The attendants on this flight were very helpful when my husband was having a diabetic reaction and I was vomiting form air motion sickness. We were a mess!! However the flight attendants were sure we had a wheelchair in Chicago and helped us with our bags as we were exiting the plane. Nice Job"

Plussat: "Flight much better organized, seat more comfortable"

Plussat: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Miinukset: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"

Miinukset: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."

Plussat: "Easy connections"

Plussat: "Nothing, although the crews were not bad at all."
Miinukset: "On the way out and back flights always late or canceled, ya right now I am in the process of trying to get re-en burst for motel and taxi which they said I was entitled to because the flight was delayed for mechanical is almost impossible. I would avoid American Airlines if at all possible to anywhere"

Plussat: "Crew was amazing, flight attendant was very funny and kind"
Miinukset: "No complaints!"

Plussat: "good crew. plane was showing of wear. torn pockets and worn out seats."
Miinukset: "newer aircraft or refurbished one."

Plussat: "Crew was nice"
Miinukset: "More comfortable and spacious seating, more reasonable priced food for the quality you get"

Miinukset: "No room in the seats at all"

Plussat: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Miinukset: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."

Plussat: "The flight was excellent. My luggage dding"
Miinukset: "Having my luggage."

Plussat: "united is united"

Plussat: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Miinukset: "Lots of noises crew were good . Price of luggage was outrageous"

Plussat: "Easy boarding"
Miinukset: "Everything but the easy boarding. Horrible comfort level to the point of wishing I could have hurled myself out of the plane."

Plussat: "The crew was friendly"
Miinukset: "The delays"

Plussat: "Nothing"
Miinukset: "Bad experience"

Plussat: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Miinukset: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."

Plussat: "Smooth. Arrived early."

Plussat: "Boarding seemed efficient"
Miinukset: "In flight entertainment didn't work"

Miinukset: "I paid extra to sit beside my girlfriend and bring a full size carry-on then the flight required that some people check their carry-ons because of space limitations. I would like to be reimbursed for the additional fee I paid to not check my bags."

Plussat: "The plane did not crash"
Miinukset: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"

Plussat: "The crew was working efficient and tried to respond to request"
Miinukset: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."

Plussat: "Nothing"
Miinukset: "Poor communication and terrible management of bad situations."

Plussat: "At least they made an effort and it was finally resolved."
Miinukset: "Fact that the plane was not checked properly and was about to take off and go back to the gate."

Plussat: "The flight attendant was professional and pleasant"
Miinukset: "Boarding in Houston was disorganized"

Plussat: "OK service, hard landing"
Miinukset: "Scheduled times were kept"

Miinukset: "Every flight delayed 2 hours plus"

Plussat: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."

Miinukset: "It was delayed a few minutes"

Plussat: "Nothing positive to say about United Airlines"
Miinukset: "Everything was terrible"

Miinukset: "The short time between connecting flights"

Plussat: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Miinukset: "Everything."

Miinukset: "Service,and checking .. most people at ticket counter"

Plussat: "I will never fly united again after my experience this past Friday . Flight was canceled , 5 different airports in 5 different cities. As well as a united representative telling me they would pay for a rebooking onto another flight then being hung up on . Extremely disappointed"
Miinukset: "Flight was canceled after a 3 hr delay , switched airports and airlines to get to Boston . I left my house at 7 am and finally landed in Boston at 12:00 am . Got to my parents house at 1 am . Never aging will I fly united"

Plussat: "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
Miinukset: "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."

Miinukset: "None"

Miinukset: "selection of tv and movie options on the flight"

Plussat: "The seats had plenty of leg room and I enjoyed the movie selection"
Miinukset: "The food left much to be desired"

Plussat: "Flight left on time and arrived early"

Plussat: "Food was better than ever and crew was very good. Usually mid flight meal which is wonton soup is luke warm. For the first time it was hot and got hot chili delivered separately. It was actually good. Breakfast also better than usual."

Plussat: "Service was good"
Miinukset: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."

Plussat: "The flight itself and the crew were fine."
Miinukset: "The flight was delayed by weather but still on time for us to make our connection. But boarding was delayed. Finally, the gate agent announced that they were repairing an overhead bin door. This took approximately twice the announced estimated time. Even so, we arrived at the gate with enough time to make the connection, which was 4 gates away. Did the crew ask people to let those with close connections get out first? No. Did the crew or gate agent communicate to other gates that we had arrived? No. We got to our connecting gate 6 minutes before the scheduled departure. They had closed the door and would not board us. Two people from our plane made it to the connection, so they knew we were coming. But 5 of us who were seated a little further back arrived minutes later. We made it onto a later flight. We also adopted an elderly passenger in a wheelchair, who would have been left by himself at the next gate for 3 hours by United if we had not taken him with us. We all got on the next flight, but only with some work."

Plussat: "seats aren't so cramped."
Miinukset: "too cold. could have a few blankets on hand.."

Plussat: "Good service, quick flight, food/entertainment N/A"
Miinukset: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"

Plussat: "Quick easy no delays"
Miinukset: "N/A"

Plussat: "Not much."
Miinukset: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."

Plussat: "Easy."
Miinukset: "No snack or entertainment."

Plussat: "Flight was boarded efficiently. Left the gate on time and got in early."

Miinukset: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Plussat: "It was a quick flight"
Miinukset: "Crowded not a lot of room"

Plussat: "the staff was friendly and helpful, boarding was fast"
Miinukset: "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."

Plussat: "The crew was pleasant and they came by a lot to give you water for the most part"
Miinukset: "The seat didn't recline in my row so was uncomfortable... Besides that no real complaints. Just average."

Plussat: "It was on time and the staff were very helpful"
Miinukset: "Seats, snacks, lack of entertainment"

Miinukset: "United made no accommodation for a late-arriving connecting flight. The United schedule required changing terminals and a race to the next gate -- then closed the doors five minutes early even though there were passengers sprinting from the other terminal to make their connection. They knew the connecting flight had been delayed; they should have waited five minutes to let us on. The result was a nine-hour wait in Newark Airport for the next United flight."

Plussat: "Friendly and efficient. All went as planned"