Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
The on board crew was awesome, weather delayed flight, missed connecting flight, landed at a diff airport. No sign of baggage. Anywhere.
Someone left a bag under the seat in front of me. It was from the previous flight. There was a kindle and a cell phone in it. There was also an empty coffee cup under the seat across the isle from me. I find it hard to believe that they are cleaning between each flight but missed these items.
Ground stop at ORD delayed our flight out of Burlington. Arrived ORD with a few minutes to spare. Sure would’ve been nice to know that our connecting flight had been delayed. Would’ve saved some stressful running from gate to gate. Otherwise: all good.
Plussat: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Miinukset: "BTV Airport is very small so prepare to be in crowded waiting areas."
Plussat: "Seating was Ok"
Miinukset: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."
Plussat: "Crew was great."
Miinukset: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Plussat: "On time/ early arrival Careful about cleaning"
Miinukset: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Plussat: "Attendant was very friendly. Really appreciated her energy"
Miinukset: "Drink service was not as good as other trips."
Miinukset: "Smooth flight left on time and arrived on time."
Plussat: "Easy boarding."
Miinukset: "No usb charger. Flight delayed."
Miinukset: "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
Plussat: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Miinukset: "More leg room"
Plussat: "Good entertainment, seats were ok."
Miinukset: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Plussat: "Quick flight good crew"
Miinukset: "More entertainment and snack selection"
Miinukset: "food and entertainment (5+ hours!)"
Plussat: "ABSOLUTELY NOTHING!"
Miinukset: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Miinukset: "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
Plussat: "Good leg room!"
Plussat: "early flight. Smooth. Good landing. Friendly folks."
Miinukset: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."
Miinukset: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Miinukset: "2 hour delay. Then when beginning to taxi out, a person gets sick, and we head back to the gate. We wait another 20 minutes as the passenger decides whether to continue on (at that point it should not have been their decision). We then are told, the passenger has elected to take a later flight, and there will be a bit more delay as they find his/her baggage."
Plussat: "We left on time. Unlimited beverages."
Miinukset: "AA used too small of a jet for the cross atlantic flight. Therefore, we had to stop in Bangor, ME to refuel before landing in JFK. We landed in JFK 1.5 hours late as a result. Those of us who had a connecting flight to ORD as the final destination had our luggage lost. When explaining the refuel in Bangor, the flight attendants were very condescending, rude, and one raised her voices in an aggressive way (while the passenger I witnessed did not). This particular flight attendant must have been personally upset by the delay the refuel caused, because she made sure she was the first to get off the plane. I fly internationally at least twice per year for the past several years, and I was horrified by the entire flight. I will now know better to pay a bit more for another carrier."
Plussat: "Excellent service and airplane. Just need better Entertsinment system ( more updated ) and more programs and movies to watch."
Miinukset: "Entertsinment system , TV's are too small and not enough programs"
Plussat: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Miinukset: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Plussat: "staff fine On time"
Miinukset: "Review misleading - I didn’t use entertainment and this flight does not have food"
Miinukset: "It was delayed."
Miinukset: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Miinukset: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Plussat: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Plussat: "Quick boarding and luggage pickup."
Miinukset: "Mediocre staff. In my experience United is more friendly and welcoming."
Plussat: "Always a great experience w American especially for service members"
Plussat: "Swift boarding."
Miinukset: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Plussat: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Miinukset: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Plussat: "Friendly crew"
Miinukset: "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
Miinukset: "Rude staff sarcastic"
Plussat: "I. Did not take this flight had a family emergency had to get home right away"
Miinukset: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Miinukset: "I can't remember the last time I flew to or from Europe on a plane with no in-seat entertainment options. On the "big" screen: Alice in Wonderland Part II? Wow, what a great movie, especially for a bunch of adults. The other, The Big Short, at least 6 months old and I'd already seen it. Really poor sound. Take some of your profits, American, and upgrade your equipment. I will really try my best to avoid flying on your airline again."
Plussat: "While boarding, flight attendants were very nice and attentive. Served several snacks and choice of drinks."
Miinukset: "no entertainment"
Plussat: "On tome"
Miinukset: "2hour and 45minute layovet"
Plussat: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Plussat: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"