Baltimore hotellit Downtown

Plussat: Location was perfect We needed a new remote control for tv and staff ca,e up immediately. All staff was by friendly

Miinukset: Our room desperately needs new mattresses. 11018 as soon as you walked in you could tell because of the lumps. Everything else was wonderful.

Plussat: Convenience and quiet

Miinukset: Distance from elevator to rooms is excessive.

Plussat: Spacious rooms and good service

Miinukset: Parking was expensive

Plussat: The view in the room, the room's cleanliness; the design, the staff , the convenience re :parking

Plussat: Overall it was good, excellent service

Miinukset: the shower was a little dated and could use an update

Miinukset: After paying over 300 hundred a night, they ofer you a view upgrade for an extra 40 a night, which is fine is a beautiful view of the harbor, but you have to pay an extra 30 dollars a day to park your car. And when I ask the offer me the internet for free but since the person that checked me in was not there they tried to backed out of it saying that there was no way they could give it to me for free because it was 15 more a day. The people at front desk were very, very rude. Except when you are checking in and they are trying to sell you something.

Plussat: Clean rooms. Accomodating staff. Let me check in early.

Plussat: The hotel was clean and relatively quiet. Most of the staff was helpful and friendly.

Miinukset: We returned home from dinner one night to find a card that had been slipped under our door, soliciting clients for an escort service. I also selected online not to have room cleaning for the first day but house keeping still showed up and woke us up.

Plussat: I travel to Baltimore on business several times each year. And this hotel has always been my favorite place to stay. Good location, very good food, and just a nice ambiance.

Miinukset: This time -- if seemed a little off. I got to my room and there was an overwhelming chemical smell. I didn't know if the room was just renovated (it was very nice, but it didn't seem that way) or they were trying to cover something up. Maybe I should have requested another room, but I was beat, so I did not. Secondly, in what must be an attempt to be "cutting edge", they give each bed three very small pillows. Really, they were the size of throw pillows that you put on your couch. I don't know if their research tells them that people's heads are getting smaller or something, but I just could not get comfortable. When I first saw the room, I thought they forgot sleeping pillows on both beds. Then I looked in the closet for the normal sized ones -- no luck. As sleeping is the #1 reason people stay in hotels, this is kind of a bummer. Very hard for me to get to sleep each night. Third, at breakfast in the morning they have a very nice buffet. it is expensive (about $22-23 + tip), but that is the going rate at nice hotels. But one of the mornings I stayed there, even though it wasn't terribly busy, they were very undermanned at the restaurant. I pretty much had to "steal" coffee and cream etc from other tables, as I could not get service (after waiting 15 minutes to be seated). I'm glad it was a buffet, or I'd still be waiting for that breakfast. I left a good tip of course, as that is a management problem and not the employees' fault. Maybe I'm being hard on the hotel, but it is expensive to stay there, and I know they can do much better, as they have done so many times in the past.

Plussat: Great location! Welcoming and very helpful staff! Large & Clean room. Will definitely stay again.

Miinukset: Can't say anything bad about our stay.

Miinukset: Ok. Busy weekend. Crowded elevators and lobby.

Plussat: Nice hotel in a great location - easy access to the inner harbor!

Miinukset: Nothing

Plussat: Plenty of room

Plussat: Perfect room for the money spent

Miinukset: Police sirens sounding off all the time

Plussat: Very satisfied overall, especially with the breakfast and the coffee station that was stocked at least until 5:00 PM. Room was very spacious, and comfortably held three of us.

Miinukset: The key car I had quit working four or so times over just a few days, which was frustrating.

Plussat: Room layout Business set up (wi-fi, printing) Convenient location Staff is cheerful

Miinukset: Valet is great, but call down in advance

Plussat: The suite and comfortable bed were excellent. Staff very friendly & helpful.

Miinukset: All the card keys.

Plussat: All staff were great, from valet to front desk to breakfast servers. Everyone I encountered was friendly and helpful.

Plussat: It was a nice place to stay, nothing extridinary.

Miinukset: The acoustical value of our room was horrendous. We could hear our neighbors conversation. Could also hear people's conversations in their rooms as you walk by the entry door. Even heard a couple having relations walking by their room. We won't be staying there again.

Plussat: The hotel was in a great location and beds were very comfortable.

Miinukset: I booked the hotel because it said kid friendly. After reviewing the website, I realized there was nothing to keep kids entertained. I tried to cancel but was told no refunds. We decided to make the most of it. My 5 year old was going a little stir crazy in the room so we decided to walk around. He saw an escalator and would go up and come down the stairs. I was told he was not allowed to do that. I figured it was high up so they didn't want him to fall down. We went to the other side where there was only 4 stairs. Again I was told he was not allowed to do that. He wasn't running or bothering the quests. I could have allowed him to run up and down the hallways (which I thought was inappropriate) to let out some energy, but decided going up and down the stairs was a better option. I felt as if my family was not welcome. Why label yourself kid friendly, when you prefer not having kids there. I was truly disappointed.

Plussat: Location to Ballpark and Stadium

Miinukset: Hotel is seriously showing its age inside and out.

Plussat: Clean rooms, comfy beds, ideal location to M&T Stadium and Inner Harbor

Plussat: Easy check in, friendly staff, loved the views of the city

Plussat: Close to Convention center. Great renevations. Comfortable room.

Miinukset: Used to have a really super Buffet. Now its good but pretty limited; no smoked salmon or other higher quality items normally expected at an upscale facility (with an upscale price of $19) & provided by its competitors. Also, I was charged for the room (interestingly at a lower price than I paid to Kayak) as they had no record of the prepayment! I called HotelBeds and they are working on it.

Plussat: Room was clean and comfortable. Helpful staff. Great location - a few minutes walk to the harbour and the aquarium. The building used to be a bank from the 1900s and they have retained a lot of interesting features. Great selection for the included breakfast.

Miinukset: The only parking is valet ($35 per day). On the last day (a Sunday) we went to breakfast an hour before it was due to end and there was no coffee left. We were there for 30 minutes, but it was never replenished, even though I and was told more was on its way. This is a minor annoyance. I would stay here again.

Plussat: The hotel staff changed my room when I brought to their notice that the water pressure was too low in my room.

Miinukset: Very limited breakfast options for vegans and vegetarians Hot water was a problem. The water pressure was low at 5th floor and the water was just luke warm. Very limited breakfast options for vegans and vegetarians.

Plussat: Large Rooms, great breakfast, friendly staff, clean, quiet, character

Plussat: I was attending a conference for most of the trip, and my partner also joined to check out local sites. It was a decent location within walking distance to a number of good restaurants and museums.

Miinukset: The room was somewhat small and the floor appeared to not have been vacuumed in a while (as noted by the dozens of small beads that were from a bracelet of a former inhabitant). I find the sliding bathroom door to be somewhat unusual since it didn't allow for privacy in the slightest. Lastly, we had to go to the front desk once a day to get the room key cards re-magnetized, so that we could enter the elevator to the room and our room.

Plussat: Everything!!

Miinukset: No problems.

Plussat: Location and staff were very friendly and gave recommendations for local restaurants.

Miinukset: Our room keys for some reason kept giving errors, they would alternate so we would have at least one working key at any given time. So the staff was very used to seeing us.

Plussat: Not much to like.

Miinukset: Not a great experience. Employees was not very welcoming. Checking in the first thing the young man said I don’t see your reservation. I had to pull up my confirmation number. Thank God I had available. Rooms was ok with a low quality thin comforter. There was no extra blanket. All hotels I stayed always had extra blanket in pillow. Lastly parked my car with valet parking for 40 bucks a night. when it was time to retrieve it took over 40 minutes to come. They could not find my car keys. I would not recommend this location or stay here again.

Plussat: I liked the location.

Miinukset: I had booked a deluxe king room and prepaid. When I arrived I was told that there were no more deluxe king rooms available and the only room available had two beds and bunk beds. Confused I showed the gentleman behind the desk my conformation with room type and he told me that there was no guarantee on room type. He was rude and said thats all they had and if I didn't want it I could stay somewhere else. When I got into the room, there was an entire wall with a dog mural staring at me. The room wasn't clean, carpet dirty, hair in sink, then I walked into the bedroom and it is the strangest decor I have ever seen. Hip doesn't mean nothing matches and the most unattractive color palate ever! The furniture was visibly beat up, scratched and marks all over. The wall had multiple black marks all over and the toilet was running. I put my things down and headed to the front desk before leaving for dinner to advise them of the running toilet. Upon my return 2 hours later, as I opened the door to my room and the toilet was still running and I went to call the desk. My room was facing the the windows of other hotel rooms and I found myself rushing to close the curtains because a man across the way was watching me and being "self serving" - not the hotels fault, I know, but very creepy none the less. I wet down to the desk to ask about my toilet and the new gentleman at the desk said he had no record of my earlier complaint and there was no one from engineering to be able to fix it. I asked for another room and he said there weren't any, so I went upstairs and promptly checked out at 12:30 am, off to find another hotel. I asked not to be charged, but since I had prepaid, he said there was nothing he could do.

Plussat: The staff were great - so friendly and helpful. The hotel room was clean and beautiful, and very unique. Awesome shower, and overall we loved it.

Plussat: Very helpful staff, great, clean and cozy room. We appreciated the rollaway, which was really far beyond the cot-like thing we had sort of expected (we added another person to the room after making the reservation, so knew it would be tight). We really appreciated the help with that and with extra toothpaste/brush. Thankful that quality is always high across any Kimpton hotels I've stayed at.

Miinukset: It seemed like it would have been helpful if there were more staff on-hand at peak times for check-in, etc. Staff was great and helpful, but having worked at a front desk, this one seemed like it could have benefited from a few more people.

Plussat: the staff was fabulous!!!he room was great exceptfor the lighting.There was a great chair to read in but no lamp there.Te room was too dark.Other than that, it was great.

Plussat: Large refillable shower supplies; better for environment than lots of little bottles. Beautiful room. Tea/coffee/drinks for guests. Convenient for public transportation.

Miinukset: Shower made awful high-pitched squealing sound. Room card became deactivated for no reason.

Plussat: The Monaco was located in walking distance to the inner harbor and the subway line was across the street.

Miinukset: The business center was on the pricey side.

Miinukset: Walked due to overbooking. Never contacted by hotel. Very poor service, the experience definitely turned me off to this chain.

Plussat: The free coffee in the morning and yoga mat in the room.

Miinukset: Had to request coffee in the room. I wish you could do that when you book the place so it's there when you check in.

Plussat: All the staff were very attentive and helpful. Great location, close to the harbor, convention center etc. Fridge, microwave and work station on the rooms are highly convenient.

Miinukset: Old Look and feel. It would be wonderfull if the hotel could have a makeover in the rooms. specally the restrooms and elevators. I would appreciate more variety on the breakfest (ham, cheese etc) Ceiling height is really low in the bathroom, it feels a little bit claustrophobic

Plussat: bed was soft staff was friendly

Miinukset: the breakfast was basic, should not say hot breakfast

Plussat: It's a block from the harbor. The rooms are huge, clean and modern. Very quiet and comfortable!

Plussat: I was very pleased with the location of this hotel it is just a short two block walk to the harbor. The room was comfortable and the kitchenette was nice to have available although I did not use it. It is definitely decorated in a trendy style which was a nice change from your typical hotel. The other people staying there were mosly young couples. The hot breakfast that was included with our stay was great! It was a nice selection of items.

Miinukset: There was very little I didn't like but I did not like that there was no iron available in our room. There was also no towel bar on which to hang our towels. I would have preferred that the bathroom be a bit cleaner (the tub was stained and there was dust in the corners).

Plussat: The location was perfect walking distance to the beautiful inner harbor. The view was great only because we were on an upper floor....our friends stayed on floor 2 and had a horrendous view of an old dedicated balcony. The accommodations were nice and staff was friendly.

Miinukset: Our floor in front of the fridge in our room was always wet. The bathroom was pretty outdated and the fan in the bathroom had no purpose what so ever it was there for decoration and to make noise. Was upset that our room wasn't ready yet we got there at about 3 and did an early check in and said what time we would get there to ensure there would be no wait and we had to wait until 5oclock.

Plussat: Location

Miinukset: Destination fee

Plussat: I'm not giving a poor review because I stayed there. I was not able to make it to Baltimore that day.

Miinukset: I was not able to get a refund. We were not able to make it to Baltimore that day.

Plussat: Location was great, staff was friendly

Miinukset: Room smelled of smoke, even though it was supposed to be non smoking. Otherwise the room was very nice.

Plussat: comfy beds good breakfast

Miinukset: smelly

Plussat: The hotel is a fun place to stay. The staff treats you like you're part of their family. The staff wear their own clothes, and the casual atmosphere is very friendly and welcoming. We didn't know that we had a microwave and refrigerator, or a hot breakfast buffet until we got there. It was a nice surprise, and we took advantage of all three. We will definitely stay at the Brookshire during our next trip to Baltimore.Special thanks to Yolanda at the front desk!