Firenze hotellit lähellä Chiesa Anglicana di St. Mark

Plussat: Staff were great ! Shout out to Nick and cris!

Plussat: It was clean and neat, included breakfast and in a great, central location. Staff were very friendly and helpful.

Miinukset: The room was very small but met our needs

Plussat: Staff very friendly good location good breakfast

Plussat: Super friendly staff. The girls serving the breakfast in the morning are super friendly. They prepared me an an amazing almond latte. Location is unbeatable. It’s located right in the city center with 5 min walking distance from the Firenze Train Station Santa Maria Novella. Hotel is modern and brand new Right on the corner of Tratoria Zà-Zà (one of the best-rated restaurants in Florence) Management is very customer oriented to make guests feel super comfortable. On my last day, there was a “thank you” note on my bedroom with some biscottis. Very thoughtful. ❤️

Miinukset: Nothing

Plussat: The staff was polite and welcoming and helpful.The sweet thank u note and the parting gift was a nice gesture.The location was perfect

Miinukset: It was a little small but comfortable

Plussat: The front desk clerks were Amazing. They were so helpful with directions and recommendations on Awesome restaurants in the area. The buffet staff was wonderful as well. Would definitely stay there again if ever return to Florence.

Plussat: Wonderful hotel. Great location, and well-appointed room. Very helpful staff. Best breakfast during my stay in Italy. I loved yhe handwritten welcome note and.plate of cookies in my room the first night.

Miinukset: Very small room.

Plussat: The hotel was wonderful it boasts newly decorated and pristine rooms. Everything in central Florence is within an easy walk. The staff was wonderful and very accommodating. Breakfast was a wonderful spread with many choices. Would stay there again if in Florence.

Plussat: Location, the staffs, ambience, value, EVERYTHING!

Miinukset: None

Plussat: The hotel was nice, clean and close to Mercato Centrale. The staff were very friendly and willing to help when needed. They offer a welcome drink each day between 5:30pm - 7:30pm which is nice after a long day of touring Florence in the heat. The rooms were clean and well equipped. The staff wrote nice birthday notes and left a bottle of Prosecco for my wife, which made her day.

Miinukset: The rooms were on the smaller side - if travelling with two check in bags, there wasn't much room to have both bags open or much closet/drawer space to put clothes out. Not a big deal, but some people may life to unpack and put the bags away.

Plussat: Wonderful staff! Giovanni at the front desk was excellent. The little touché sounds (complimentary bottle of wine for my birthday, thoughtful goodbye note with cookies, etc) really made this one of my favorite experiences.

Miinukset: Nothing! Could not have been better

Plussat: Lovely lovely staff! Went above and beyond to make our stay enjoyable...from printing our boarding passes, to leaving macaroons in the room and providing recommendations. We felt safe and cared for the whole time.

Miinukset: Rooms were tiny, but for the price is was such a deal! Right in city center and 10 min walk from the train station.

Plussat: The breakfast is really good, and the time for breakfast is very long. The waiters there are very nice.

Miinukset: Every single people working there were very nice to us, unfortunately excepts one receptionist, and because of this one, I have to give bad score for "Staff", which I do not think I am fair. But they need to carefully look back to the dishonest guy. He was the one who welcomed us and worked for our check-in. He asked me to pay city tax for 2 persons and 8 nights on the check-in. I was supprised a bit since we normally pay it when checking out. But fine, I paid him by cash and also my colleague . He didn't give me the receipt for the city tax, and I thought it would be mentioned in the receipt at the end. Then 8 days later, I was asked to pay the city tax again, by another receptionist when checking out. When I said I already paid, she asked me for the receipt of the city tax, which I could not show her because the other receipt has mentioned only room fee. I asked her to check with the guy at check-in, he told her on the phone that he for sure remembered I had not paid the tax, and he remembered that he checked my credit card only, but not asking me to pay anything!!! Then at that time I am quite sure that he did not tell the truth. I booked the non-refund room and how the hell he could ask to check my credit card when the room already paid long before I come! The female receptionist said that they would look back to the camera (and in this case, they would see me paying the tax by cash) and inform me or communicate with me. But several days have passed, I receive nothing from Luca Room Mate.

Plussat: Especially staff Aman was very friendly~

Miinukset: Nothing

Plussat: The room the cleanliness the sexy halls friendly staff and great breakfast

Miinukset: Valet needed 1 hr to get the car and it was too expensive per da

Plussat: I adored the place! The design, the feel of coziness and homelikeliness, the funny little things like the names of the shower gel and shampoo, the friendliness of hosts :-)

Miinukset: Nothing did I dislike :-)

Plussat: Big, clean rooms with lots of character. Good breakfast and really helpful staff.

Plussat: I liked everything.. this hotel saved the holidays as we had an awful experience in another one. The location is very convenient, the hotel nice and very clean, good breakfast and the personnel was great... Valentina the receptionist was really nice with us and us and helped a lot!!! That is customer service!!

Miinukset: Nothing... all was great.

Plussat: The rooms were clean and the location was perfect. The breakfast was also good.

Miinukset: I didn't like that my room was facing the street, and every single morning at 5:00 am the garbage truck was coming to pick up the trash and the trashed glass bottles. This was so annoying and I was not able to get good sleep.

Plussat: The cesign of the hotel was very unique and modern. Room spacious and very clean. Staff extremely friendly and helpfull 9n every way

Plussat: I loved everything about this hotel: - location: perfect! A very short walk from the sights - staff: kind and very helpful - facilities: the interior of the hotel itself is so impressive, as it strikes the perfect balance between classic and super modern. - cleanliness: 100% - breakfast: everything you could ask for. This is the ultimate value for money. HIGHLY RECOMMENDED. I would stay here again in a heartbeat.

Miinukset: Nothing negative to say. I was very happy with the hotel overall.

Plussat: Very friendly staff and comfortable rooms. Very decent breakfast. Excellent value. Would definitely stay there again.

Plussat: The decor was amazing (if slightly hypnotic - in a good way), the staff were very friendly and helpful with tracking down lost luggage, very central location to everything we wanted to see, the bed was comfortable and the breakfast abundant.

Miinukset: Nothing! Was great, would stay there again.

Plussat: Spacious stylish rooms, quiet place. Staff very helpful. If you need to stay right in the center is beautiful location.

Plussat: Friendly staff, comfortable bed, great location and exceptional breakfast!!

Miinukset: Nothing

Plussat: Stylish, well decorated, central hotel in easy walking distance to all the tourist sites and in the shopping centre. The room was light and airy with good a/c and very clean. The beds are comfy, with good wardrobe space and 2 luggage racks for your suitcases. The breakfast was excellent, particularly the coffee. Good choice for hot and cold and I was there at 7am when the pastries were hot out of the oven. Staff are lovely and can't do enough for you. It might be a chain hotel but you would never guess from the outstanding customer service. Room Mate has become my hotel chain of choice.

Miinukset: The stairs from the front door to the 1st floor many people complained about. Personally I liked them as they are good exercise. There is a bell for the porter who will take your luggage. The other negative is like every other hotel the hairdryer you have to hold the button down. If you're like me and have thick hair which takes ages to dry, then you get thumb ache.

Plussat: Staff brilliant, location great, looked really nice, value for money

Plussat: Nice room, very helpful stuff. Amazing location.

Miinukset: Nothing.

Plussat: The bed was very comfortable and the location is central

Miinukset: WiFi was not working our entire stay in the room

Plussat: Great hotel, great breakfast

Plussat: Every thing.

Miinukset: Hot inside the corridors and the reading room..

Plussat: The best location and great size room

Plussat: Very well located, and the staff was very friendly.

Plussat: Great location,around is very beautiful

Miinukset: It is not 5 star hotel.

Plussat: The location of the place such peaceful and beautiful plus when we arrived the staff welcomed us in the best way ever.

Miinukset: Nothing, it was perfect

Plussat: Very nice serviced pool area with friendly staff and great cocktails. Great view. Good quality of food in restaurant. Rooms are spacious, and great views from windows. Beds are good. Amazing Gym. Surroundings are great. Although it takes less than 5 minutes always to get a taxi to the hotel and a 12-15 euro ride price to center, the walk is beautiful and about 20 minutes in normal tempo. It's downhill from hotel. The uphill part of return is short enough that it hardly breaks a sweat . We had initially thought that we would use taxi each time, but ended enjoying the walk so much that we only used once when coming from other side of Florence.

Miinukset: Fix the shower in Room 12. 3 days of attempts on getting it fixed, and the repairman simply fixed the heat to fixed level (which still was scorching hot), without the ability to increase or decrease heat due to the broken faucet. Simply replace the thing, and don't let an otherwise happy customer get so annoyed with this thing. When you have the most beautiful view from the restaurant, you don't cover it up with dirty plastic you cannot see through. It seems unbelievable that you don't notice this yourself. Either replace it or install a rollup, or clean it so people can enjoy the view.

Plussat: Fantastic location of the hotel, beautiful views, very pleasant silence at night, polite service. Newly renovated pool with comfortable sun loungers

Miinukset: The air conditioning in the apartment does not work. Lots of mosquitoes. A very expensive restaurant. A terrible dust in the driveway at the entrance

Plussat: Fantastic sunset views sitting on the patio with a drink and some nibbles. staff could not be more helpful.

Miinukset: Leaving!

Plussat: The staff were exceptionally friendly and helpful during our stay. The hotel is beautiful with lovely surroundings and a quiet retreat from busy Florence.

Miinukset: The food in the restaurant was disappointing, especially for the price.

Plussat: All

Miinukset: Excellent service, the staff, especially Bashi our waiter on our 1st night of dinner and at breakfast. The receptionist who checked us in Fabrizsio was very helpful knowledgeable and attentive to all our requests. Wonderful Villa ,very fitting of 5* Star rating.

Plussat: Wonderful hotel with spectacular grounds. The pool area was lovely & very relaxing. Room was great & bed very comfortable. Reception were very welcoming & helpful in organising taxis into the city & advising on where to visit.

Miinukset: Breakfast staff were not very well trained or very attentive. Gave up waiting for an item requested or an extra cup of coffee as they were not visible throughout breakfast apart from cleaning the glass windows! More umbrellas around the pool area!

Plussat: Nothing

Miinukset: Do not stay with them it’s a trap. Rooms are very old Nothing with booking pictures matches reality. Towels, curtains toilet floors are dusted. This is not a 5 stars hotel at all. Restaurant are always full as they say, however when we went on purpose it was empty it is like they lie to you to go out of the hotel as you do not feel welcome. The most important thing it is overpriced the should cost with a maximum of 50€. Even there is no coffee machine in room, REALLY IS THIS A 5 STAR HOTEL WE Ruined our trip by this hotel.

Plussat: location, tranquility, scenery. Swimming pool brilliant. Needs a TLC in the rooms!

Miinukset: Breakfast very basic!

Plussat: Excellent breakfast, friendly helpful staff and beautiful accomodations!

Plussat: Tha atmosphere and the very good support of the staff

Miinukset: A junior suite for 3 could have been bigger and with a a bigger bathroom

Plussat: Close to the train station

Miinukset: Noisy rooms around outdoor jacuzzi

Plussat: Ihana hotelli, iso huone, hyvä sänky, vauvasänky saatiin myös. Parkkipaikkapalvelu (erillismaksu) loistava! Aamupala tosi ok. Sijainti hyvä! Suosittelen!

Plussat: I really liked the bar tender, Amila... Awesome drinks! There entire staff was friendly and always helpful

Plussat: Perfect location, cordial staff, very comfortable & free breakfast!

Miinukset: WIFI signal was poor

Plussat: Sitting areas were great . Good layout

Miinukset: Pool should have been full size. PowerPoints didn’t work and USB didn’t work . Internet was too slow .

Plussat: Breakfast was good, rooms were great (newly restyled), aircon good and staff were excellent. Staff were very friendly and helpful including allowing us to park a hire car outside for 90 mins whilst we loaded our luggage and then had lunch. Great staty.

Plussat: veryfriendly staff! very friendly with the children! we had taken 10 rooms and one of them wasn t nice, very small and dark , so they changed it immediately we should be happy! the children went even swimming in the afternoon in the small but cute swimming pool!

Plussat: Location from the train station was just a 5 min Walk and the Kids loved the pool

Miinukset: We ask for a non smoking family room but when we arrived the room had a smoke smell. staff from the hotel came straight away and sprayed a air freshener but the smell cam back and would could not leave the window open as there where mosquitoes

Plussat: Stylus articheture

Plussat: The hotel is excellent and the staff we’re great I would highly recommended this hotel the rooms were so clean this hotel should be a 5 star

Miinukset: Everything two swimming pools very well kept gardens and lovely views the place is heaven