Firenze hotellit lähellä Piazza Santa Croce

Plussat: The bed was so comfy! And the free minibar was lovely for easy access to water and juice (and they restocked it every morning). The staff were friendly and they have a happy hour in the bar where you buy one drink and you get to have snacks with it!

Plussat: We loved everything about the property. It was extremely clean, the staff was great and it was in a great location.

Plussat: Location, prive VS quality and personnel warming seré the most value things

Miinukset: Nothing

Plussat: The staff was amazing and very very helpful. Room was great and clean. Location was perfect also

Miinukset: Nothing would gladly stay there again

Plussat: Every detail was perfect. From the smell of the incense when you walk into the hotel to the slippers and bathroom, huge rainfall shower, complimentary minibar and snacks, the extremely comfortable bed and pillows, and the welcome drink and happy hour snacks

Miinukset: The elevator is a bit small

Plussat: Great location. Very friendly and helpful staff. Comfortable and clean rooms. Great breakfast.

Miinukset: Bathroom products poor quality. Garbage like odour in the stairwells and near entrance to breakfast room.

Plussat: It was clean, modern, perfectly located, and had a very friendly staff.

Miinukset: There were some plumbing issues. The drain in the shower bubbles up water a few times a day and during the night, which was so noisy, it affected my sleep.

Plussat: Location, very clean, good staff, room met expectations, good. Quality toiletr

Miinukset: Just being picky the vanity mirror was broken and could not be used as it falls down when I use, bath salts were not replenished when used

Plussat: The room is beautiful modern with a bit of character, bathroom was big too so my husband and i had plenty of room to get ready. Location was perfect and took us only up to 15mins of walking maximum to get to all the top spots. Breakfast was amazing so much variety you almost wont need to get lunch cAuse you’ll be so full. The staff are super friendly they even surprised my husband with a birthday cake the morning we had breakfast without me mentioning a word which was soo sweet.

Miinukset: i liked everything it was perfect!

Plussat: All the little extra touches made our stay special. The desk staff were great and provided super restaurant recommendations. Rooms were really good - beds so comfy

Miinukset: Nothing - everything was great

Plussat: The staff was exceptional. I really felt like I was staying in a 5 star hotel. Everything in the hotel seemed to be new and I cannot find a single thing to complain about. I also loved the small touches like the gratis mini bar and bathroom accessories.

Plussat: location

Miinukset: room size

Plussat: Stunning facility with superior service

Plussat: Beautiful historic hotel at the centre of everything in Florence!!

Plussat: Breakfast was wonderful. Staff was very courteous.

Plussat: The hotel staff, from bartenders to front desk to maids and everyone else we came in contact with were the best. The hotel is beautiful and the location also can’t be beat.

Miinukset: Nothing. This place is fantastic!

Plussat: The location and friendliness of the staff

Miinukset: breakfast could be a better variety as some dont eat pork

Plussat: Location, professional and courteous staff, clean

Plussat: Great luxury hotel right in the heart of Florence. I had a nice double room, soundproof windows, quiet a/c and very comfy pillows/bed. Good breakfast in the amazing Sala Parlamento, great choice of food and good quality.

Plussat: The Hotel was exceptional. The staff were always attentive, prompt and gracious. Very luxurious property. The Concierge Desk and it’s people, especially Lorenzo we’re great.

Plussat: Location

Miinukset: The bathroom was not practical

Plussat: The breakfast is really good, and the time for breakfast is very long. The waiters there are very nice.

Miinukset: Every single people working there were very nice to us, unfortunately excepts one receptionist, and because of this one, I have to give bad score for "Staff", which I do not think I am fair. But they need to carefully look back to the dishonest guy. He was the one who welcomed us and worked for our check-in. He asked me to pay city tax for 2 persons and 8 nights on the check-in. I was supprised a bit since we normally pay it when checking out. But fine, I paid him by cash and also my colleague . He didn't give me the receipt for the city tax, and I thought it would be mentioned in the receipt at the end. Then 8 days later, I was asked to pay the city tax again, by another receptionist when checking out. When I said I already paid, she asked me for the receipt of the city tax, which I could not show her because the other receipt has mentioned only room fee. I asked her to check with the guy at check-in, he told her on the phone that he for sure remembered I had not paid the tax, and he remembered that he checked my credit card only, but not asking me to pay anything!!! Then at that time I am quite sure that he did not tell the truth. I booked the non-refund room and how the hell he could ask to check my credit card when the room already paid long before I come! The female receptionist said that they would look back to the camera (and in this case, they would see me paying the tax by cash) and inform me or communicate with me. But several days have passed, I receive nothing from Luca Room Mate.

Plussat: Especially staff Aman was very friendly~

Miinukset: Nothing

Plussat: The room the cleanliness the sexy halls friendly staff and great breakfast

Miinukset: Valet needed 1 hr to get the car and it was too expensive per da

Plussat: I adored the place! The design, the feel of coziness and homelikeliness, the funny little things like the names of the shower gel and shampoo, the friendliness of hosts :-)

Miinukset: Nothing did I dislike :-)

Plussat: Big, clean rooms with lots of character. Good breakfast and really helpful staff.

Plussat: I liked everything.. this hotel saved the holidays as we had an awful experience in another one. The location is very convenient, the hotel nice and very clean, good breakfast and the personnel was great... Valentina the receptionist was really nice with us and us and helped a lot!!! That is customer service!!

Miinukset: Nothing... all was great.

Plussat: The rooms were clean and the location was perfect. The breakfast was also good.

Miinukset: I didn't like that my room was facing the street, and every single morning at 5:00 am the garbage truck was coming to pick up the trash and the trashed glass bottles. This was so annoying and I was not able to get good sleep.

Plussat: The cesign of the hotel was very unique and modern. Room spacious and very clean. Staff extremely friendly and helpfull 9n every way

Plussat: I loved everything about this hotel: - location: perfect! A very short walk from the sights - staff: kind and very helpful - facilities: the interior of the hotel itself is so impressive, as it strikes the perfect balance between classic and super modern. - cleanliness: 100% - breakfast: everything you could ask for. This is the ultimate value for money. HIGHLY RECOMMENDED. I would stay here again in a heartbeat.

Miinukset: Nothing negative to say. I was very happy with the hotel overall.

Plussat: Very friendly staff and comfortable rooms. Very decent breakfast. Excellent value. Would definitely stay there again.

Plussat: The decor was amazing (if slightly hypnotic - in a good way), the staff were very friendly and helpful with tracking down lost luggage, very central location to everything we wanted to see, the bed was comfortable and the breakfast abundant.

Miinukset: Nothing! Was great, would stay there again.

Plussat: Loved the cleanliness and overall upscale quality to the hotel. Great breakfast, not overcrowded. Excellent location right by Arno river, 3 mins walk to Uffizi gallery.

Plussat: Stayed here before and loved it as we did this time. Location 200 yards from Ponte Vecchio.

Plussat: Sijainti Arnon rannalla, Ponte Vecchion vieressä ei voisi olla parempi !

Miinukset: ???? En osaa sanoa !

Plussat: The location is perfect. Loved the breakfast. The staff is outstanding! This was our second stay.

Miinukset: Nothing

Plussat: Erinomainen sijainti lähellä kaikkea Arno joen varrella Ponte Veccihion vieressä ja silti rauhallinen. Hyvä palvelu, siisti ja tilava huone menneen ajan tyylillä tuo täydellisesti tunnelmaa Firenzen matkaan. Aamiainen tavanomaisen mutta maistuvan kattauksen tasolla ja kahvi hyvää panussa pöytään tarjoiltuna. Voi luottaa, suosittelemme.

Miinukset: ei negatiivista

Plussat: It’s nice and quite, central as well.

Plussat: Awesome location. Good value for money particularly if you have a room with a view on the Arno.

Miinukset: The style looked too dark and quite oldish although everything seemed to have been recently renovated. We had an unsual experience at arrival with the nighttime receptionist who was very unfriendly. However the rest of the staff was very nice.

Plussat: Staff was very friendly and professional. They were ever so helpful. I ordered cappuccino while having breakfast. They asked about room number....my cappuccino had my name on it! They made my day! Great location walking distance to all attractions, shopping, restaurants. I was upgraded and given lake view. I requested meet and greet ( extra charges), the driver was excellent

Plussat: Excellent veiw (of course with an upgrade). Very nice although very small bar with a wonderful and knowledge bartender and “ice” upon request good breakfast and excellent concierge!

Plussat: Location

Miinukset: Terrible wifi, room size and the poor attitude of waitress during breakfast.

Plussat: Best location in Florence, amazing room and view, we were on our honeymoon and he staff went out of their way to provide an amazing service. We will be back next time we visit Florence. An amazing city with the best food and wine in Europe made better this time by this incredible hotel.

Plussat: Great location, friendly and extremely helpful staff, and a wonderful breakfast - what more can you want?

Plussat: Location, breakfast, ambience

Miinukset: There was lots of dust in the room and the towels were releasing some fabric on skin( not sure why though) I gave my rented car to the garage, and when giving the car back the next day in venice i saw the scratches on the rim and the garage guy didn’t mention it. I am confident it happened at my stay there with the valet guys. The rent a car company made me pay 85€ for this damage.

Plussat: Great location, just minutes from museums, great shopping etc. our room was quiet and easy to get a good nights rest .

Plussat: Great staff, clean comfortable room, nice breakfast dining area. Perfect location right in the heart of town within easy walking distance to Duomo and Ponte Vecchio.

Plussat: Clean, nice, good room, good breakfast. Friendly staff. Excellent location

Plussat: Best location in Florence.

Miinukset: Room was too small, particularly the bathroom. One one day the housekeeping staff didn’t make up our room until late in the day. Breakfast staff failed to advise that we could order special from the kitchen in addition to what was placed in the buffet. Bed too low.

Plussat: Very centrally located in the heart of Florence. Breakfast selection was good. Hotel is very clean and room is simple.

Miinukset: There is working AC but we wish it was a little more powerful since it was very hot. The floors is creaky. We had a room next to the kitchen and we can hear dishes being cleaned during breakfast hours.

Plussat: Very good location. Tidy and comfortable room.

Miinukset: Nothing

Plussat: Location is actually the bast.

Plussat: Location and staff which we’ve known for a few years now

Miinukset: N/A

Plussat: -Delicious breakfasts -Friendly staff that were incredibly helpful and kind -Very clean in the hotel

Miinukset: -There was no way to control the temperature in the room. -Some musty smells -Recommended tourist-y restaurants -Toilet did not flush

Plussat: Room design was exceptional - I like it. Recommended. If if can go florence again, I'd stay here again.

Plussat: the best of locations. could not be better.

Miinukset: not much really, considering the the entrance to the hotel is one door wide and the lobby is very small being in the heart of florence

Plussat: Very nice restaurant sitting inside and outside! Great atmosphere

Miinukset: Room was a little bid overloaded with furniture

Plussat: The design, staff, big room, good location

Miinukset: Nothing

Plussat: Class

Miinukset: Nothing

Plussat: Palvelu oli erinomaista kaikin tavoin. Tämä pieni luksushotelli on Firenzen kätketty helmi. Korkea laatu ja tyylikkyys on aitoa.

Miinukset: Aamupalalla voisi olla tuoreita marjoja (esimerkiksi mansikoita) ja valmiiksi viipaloituja hedelmiä. Muilta osin myös aamupala oli ylellinen ja ruokailutila upea - pöytähopeita unohtamatta.

Plussat: Staff is very good, they really care about you

Miinukset: Nothing

Plussat: General spaces are nice. Breakfast ok.

Miinukset: If you promote yourself with 5* you should make sure you deliver a high standard on every room. We were in room 403 and it is not up to expectations. No window with view at all. Poor bathroom with no window and with an extremely dangerous shower bath.

Plussat: Housy welcome

Plussat: An absolutely marvelous hotel with a very wonderful staff. I highly recommend booking at this hotel. I will book again when I return to the wonderful city of Florence!!

Plussat: The staff are very collaborative and helpful especially Laura from the reception.. Very quick response to any request Tasty breakfast compared to the standard in Italy

Miinukset: It would be better if the parking is provided for free

Plussat: The staff went out of their way to organize our day. Lovely back yard, and excellent location - walking distance to the center, but not too close

Plussat: A lovely private hotel overlooking a fun dog park with the best staff, room service, accommodation ever. I just loved it. It was a home away from home. I was late getting up one day and apologized for possibly keeping staff. They said, " You're on holiday". The focus on us. I will always remember that.

Miinukset: It was a bit far from the center of things and we often took a cab there and back. First day... It was far. Last day. We loved the quiet getting away from the tourist area. I slept wonderfully. Florence can be exhausting and I could rest up here, relax and get ready for a day of sight seeing