Firenze hotellit lähellä Porta Romana

Plussat: Nothing really ad I felt put off by hidden deception

Miinukset: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Plussat: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Plussat: The best sevice ever!!! Incredible decor!!!

Miinukset: No milk with coffee machine in room

Plussat: Service Thoughtful, helpful always with a smile, here you are treated has a person

Miinukset: Nothing

Plussat: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Miinukset: Nothing

Plussat: Everything

Miinukset: Location was 15-20 walking from the center but thanks to the hotel providing a shuttle service.

Plussat: It is like staying in a museum, art gallery, and large park, all at the same time. Il Pilagio, the restaurant on premises, is excellent and has live music every night that is superb. Top notch place all the way.

Plussat: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Miinukset: More options for breakfast

Plussat: We have stayed at this hotel every year for 4 years now - it is consistently brilliant - the staff are amazing - the hotel clean and beautiful..Can't fault it..and I'm a tough customer:)

Miinukset: Nothing!

Plussat: Everything.

Plussat: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Miinukset: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Plussat: Incredible experience all round.

Plussat: The breakfast is really good, and the time for breakfast is very long. The waiters there are very nice.

Miinukset: Every single people working there were very nice to us, unfortunately excepts one receptionist, and because of this one, I have to give bad score for "Staff", which I do not think I am fair. But they need to carefully look back to the dishonest guy. He was the one who welcomed us and worked for our check-in. He asked me to pay city tax for 2 persons and 8 nights on the check-in. I was supprised a bit since we normally pay it when checking out. But fine, I paid him by cash and also my colleague . He didn't give me the receipt for the city tax, and I thought it would be mentioned in the receipt at the end. Then 8 days later, I was asked to pay the city tax again, by another receptionist when checking out. When I said I already paid, she asked me for the receipt of the city tax, which I could not show her because the other receipt has mentioned only room fee. I asked her to check with the guy at check-in, he told her on the phone that he for sure remembered I had not paid the tax, and he remembered that he checked my credit card only, but not asking me to pay anything!!! Then at that time I am quite sure that he did not tell the truth. I booked the non-refund room and how the hell he could ask to check my credit card when the room already paid long before I come! The female receptionist said that they would look back to the camera (and in this case, they would see me paying the tax by cash) and inform me or communicate with me. But several days have passed, I receive nothing from Luca Room Mate.

Plussat: Especially staff Aman was very friendly~

Miinukset: Nothing

Plussat: The room the cleanliness the sexy halls friendly staff and great breakfast

Miinukset: Valet needed 1 hr to get the car and it was too expensive per da

Plussat: I adored the place! The design, the feel of coziness and homelikeliness, the funny little things like the names of the shower gel and shampoo, the friendliness of hosts :-)

Miinukset: Nothing did I dislike :-)

Plussat: Big, clean rooms with lots of character. Good breakfast and really helpful staff.

Plussat: I liked everything.. this hotel saved the holidays as we had an awful experience in another one. The location is very convenient, the hotel nice and very clean, good breakfast and the personnel was great... Valentina the receptionist was really nice with us and us and helped a lot!!! That is customer service!!

Miinukset: Nothing... all was great.

Plussat: The rooms were clean and the location was perfect. The breakfast was also good.

Miinukset: I didn't like that my room was facing the street, and every single morning at 5:00 am the garbage truck was coming to pick up the trash and the trashed glass bottles. This was so annoying and I was not able to get good sleep.

Plussat: The cesign of the hotel was very unique and modern. Room spacious and very clean. Staff extremely friendly and helpfull 9n every way

Plussat: I loved everything about this hotel: - location: perfect! A very short walk from the sights - staff: kind and very helpful - facilities: the interior of the hotel itself is so impressive, as it strikes the perfect balance between classic and super modern. - cleanliness: 100% - breakfast: everything you could ask for. This is the ultimate value for money. HIGHLY RECOMMENDED. I would stay here again in a heartbeat.

Miinukset: Nothing negative to say. I was very happy with the hotel overall.

Plussat: Very friendly staff and comfortable rooms. Very decent breakfast. Excellent value. Would definitely stay there again.

Plussat: The decor was amazing (if slightly hypnotic - in a good way), the staff were very friendly and helpful with tracking down lost luggage, very central location to everything we wanted to see, the bed was comfortable and the breakfast abundant.

Miinukset: Nothing! Was great, would stay there again.

Plussat: The friendly staff especially the front of house staff and the upstairs bar staff. The comfortable beds and the ease to get to the main attractions of Florence

Miinukset: Not much choice at breakfast

Plussat: Beautiful hotel, very helpful staff

Plussat: Location, staff at breakfast

Plussat: Great location, spacious room, comfortable bed and wonderful air-conditioning on one of the hottest days ever! The staff are very helpful and pleasant. The breakfast on the roof terrace is very nice, too.

Plussat: The location was great!

Miinukset: The bed was so hard and uncomfortable, the pillows were also terrible. It was that bad we found it hard to get to sleep and both have sore backs. The staff weren’t very friendly, ignoring us most the time. The breakfast very average. I would not recommend purely because of how bad the beds are!

Miinukset: Breakfast can be much better!

Plussat: Great location, excellent facilities and the view from the rooftop bar of the duomo were incredible.

Plussat: I thought the breakfast was very good and when the weather allowed the views of the Duomo from the breakfast terrace were fabulous

Plussat: The terrace on the topfloor in the evening.

Miinukset: The coffeeshop/bar. It's a different organisation and they were very uninterested.

Plussat: Medium

Miinukset: The bed

Plussat: Oli hyvä italialainen aamiainen. Hotellin terassilla, Upea näköala !!!!!! Rautatieltä lyhyt matka, mutta katutyöt vähän haittasi laukkujen vientiä. Taxi maksoi 8 € kun lähdin takaisin asemalle.

Miinukset: Kaikki erittäin hyvin, suosittelen.

Plussat: The hotel was clean, wifi worked well (but the pw was too long), good breakfast, polite staff, able to give a good advise for a restaurant. The location is also very good, just few minutes walk from the major touristic attractions.

Miinukset: Unfortunately the bed was too short and even if I could sleep, the quality of my sleep has suffered. The room was also rather small, no slippers in the room.

Plussat: Great location,around is very beautiful

Miinukset: It is not 5 star hotel.

Plussat: The location of the place such peaceful and beautiful plus when we arrived the staff welcomed us in the best way ever.

Miinukset: Nothing, it was perfect

Plussat: Very nice serviced pool area with friendly staff and great cocktails. Great view. Good quality of food in restaurant. Rooms are spacious, and great views from windows. Beds are good. Amazing Gym. Surroundings are great. Although it takes less than 5 minutes always to get a taxi to the hotel and a 12-15 euro ride price to center, the walk is beautiful and about 20 minutes in normal tempo. It's downhill from hotel. The uphill part of return is short enough that it hardly breaks a sweat . We had initially thought that we would use taxi each time, but ended enjoying the walk so much that we only used once when coming from other side of Florence.

Miinukset: Fix the shower in Room 12. 3 days of attempts on getting it fixed, and the repairman simply fixed the heat to fixed level (which still was scorching hot), without the ability to increase or decrease heat due to the broken faucet. Simply replace the thing, and don't let an otherwise happy customer get so annoyed with this thing. When you have the most beautiful view from the restaurant, you don't cover it up with dirty plastic you cannot see through. It seems unbelievable that you don't notice this yourself. Either replace it or install a rollup, or clean it so people can enjoy the view.

Plussat: Fantastic location of the hotel, beautiful views, very pleasant silence at night, polite service. Newly renovated pool with comfortable sun loungers

Miinukset: The air conditioning in the apartment does not work. Lots of mosquitoes. A very expensive restaurant. A terrible dust in the driveway at the entrance

Plussat: Fantastic sunset views sitting on the patio with a drink and some nibbles. staff could not be more helpful.

Miinukset: Leaving!

Plussat: The staff were exceptionally friendly and helpful during our stay. The hotel is beautiful with lovely surroundings and a quiet retreat from busy Florence.

Miinukset: The food in the restaurant was disappointing, especially for the price.

Plussat: All

Miinukset: Excellent service, the staff, especially Bashi our waiter on our 1st night of dinner and at breakfast. The receptionist who checked us in Fabrizsio was very helpful knowledgeable and attentive to all our requests. Wonderful Villa ,very fitting of 5* Star rating.

Plussat: Wonderful hotel with spectacular grounds. The pool area was lovely & very relaxing. Room was great & bed very comfortable. Reception were very welcoming & helpful in organising taxis into the city & advising on where to visit.

Miinukset: Breakfast staff were not very well trained or very attentive. Gave up waiting for an item requested or an extra cup of coffee as they were not visible throughout breakfast apart from cleaning the glass windows! More umbrellas around the pool area!

Plussat: Nothing

Miinukset: Do not stay with them it’s a trap. Rooms are very old Nothing with booking pictures matches reality. Towels, curtains toilet floors are dusted. This is not a 5 stars hotel at all. Restaurant are always full as they say, however when we went on purpose it was empty it is like they lie to you to go out of the hotel as you do not feel welcome. The most important thing it is overpriced the should cost with a maximum of 50€. Even there is no coffee machine in room, REALLY IS THIS A 5 STAR HOTEL WE Ruined our trip by this hotel.

Plussat: location, tranquility, scenery. Swimming pool brilliant. Needs a TLC in the rooms!

Miinukset: Breakfast very basic!

Plussat: 2nd time back and really good hotel - staff always helpful. First room not great but moved us to a second with no hassle.

Plussat: Location, Rooms and Staff perfect. Breakfast very good indeed.

Plussat: Stayed at this hotel at the end of July. Got upgraded to the best room due to last minute cancellations. The view from the room and the staff members were exceptional. Loved the style of reception and breakfast served, with taste.

Miinukset: The air conditioner produces a lot of sound

Plussat: Breakfast was great and the staff were friendly

Miinukset: we had multiple issues with the room (including leaky shower, blocked sink, fuse kept blowing which disrupted our second night during our stay etc) throughout our stay

Plussat: Great location and super courteous staff.

Miinukset: Slight mildew in bath area.

Plussat: Great Breakfast and beautiful rooftop !

Plussat: Safety and convenient for tour in town.

Plussat: Cleanness and bit of food that was available during the day

Miinukset: Decorating was too plane which makes place to look sad and no energy. They need a bit nice chic colours

Plussat: Beautiful roof terrace with stunning views over Florence for free. Lovely large rooms. Really friendly staff who spoke excellent English. Nice, quiet, safe area about 10mins walk from busier restaurants and stores.

Miinukset: Mosquitos always in the bedroom - perhaps a problem with stagnant water? The gym is very small (only 2 cardio machines and 1 weights machine) but okay for 1/2 people at a time.

Plussat: hyvä aamiainen siisti ja viihtyisä aamupalahuone