Firenze hotellit lähellä Palazzo Martelli

Plussat: Staff were great ! Shout out to Nick and cris!

Plussat: It was clean and neat, included breakfast and in a great, central location. Staff were very friendly and helpful.

Miinukset: The room was very small but met our needs

Plussat: Staff very friendly good location good breakfast

Plussat: Super friendly staff. The girls serving the breakfast in the morning are super friendly. They prepared me an an amazing almond latte. Location is unbeatable. It’s located right in the city center with 5 min walking distance from the Firenze Train Station Santa Maria Novella. Hotel is modern and brand new Right on the corner of Tratoria Zà-Zà (one of the best-rated restaurants in Florence) Management is very customer oriented to make guests feel super comfortable. On my last day, there was a “thank you” note on my bedroom with some biscottis. Very thoughtful. ❤️

Miinukset: Nothing

Plussat: The staff was polite and welcoming and helpful.The sweet thank u note and the parting gift was a nice gesture.The location was perfect

Miinukset: It was a little small but comfortable

Plussat: The front desk clerks were Amazing. They were so helpful with directions and recommendations on Awesome restaurants in the area. The buffet staff was wonderful as well. Would definitely stay there again if ever return to Florence.

Plussat: Wonderful hotel. Great location, and well-appointed room. Very helpful staff. Best breakfast during my stay in Italy. I loved yhe handwritten welcome note and.plate of cookies in my room the first night.

Miinukset: Very small room.

Plussat: The hotel was wonderful it boasts newly decorated and pristine rooms. Everything in central Florence is within an easy walk. The staff was wonderful and very accommodating. Breakfast was a wonderful spread with many choices. Would stay there again if in Florence.

Plussat: Location, the staffs, ambience, value, EVERYTHING!

Miinukset: None

Plussat: The hotel was nice, clean and close to Mercato Centrale. The staff were very friendly and willing to help when needed. They offer a welcome drink each day between 5:30pm - 7:30pm which is nice after a long day of touring Florence in the heat. The rooms were clean and well equipped. The staff wrote nice birthday notes and left a bottle of Prosecco for my wife, which made her day.

Miinukset: The rooms were on the smaller side - if travelling with two check in bags, there wasn't much room to have both bags open or much closet/drawer space to put clothes out. Not a big deal, but some people may life to unpack and put the bags away.

Plussat: Wonderful staff! Giovanni at the front desk was excellent. The little touché sounds (complimentary bottle of wine for my birthday, thoughtful goodbye note with cookies, etc) really made this one of my favorite experiences.

Miinukset: Nothing! Could not have been better

Plussat: Lovely lovely staff! Went above and beyond to make our stay enjoyable...from printing our boarding passes, to leaving macaroons in the room and providing recommendations. We felt safe and cared for the whole time.

Miinukset: Rooms were tiny, but for the price is was such a deal! Right in city center and 10 min walk from the train station.

Plussat: Comfy bedding. I loved the pillows. Good layout in the twin room with two beds distant from each other against the wall(just like a college dorm). Good privacy if you are traveling with family. Large patio with chairs,table and sofa. Valet parking is good for 24hr. You can stay for only one night and leave the car in garage for another half day.

Miinukset: Twin room is a bit smaller than the double room. Feels more like a room in a suite. No access to your car after it gets to the parking garage. No drop-off parking zone. You will have to find the nearest possible street parking to take out your luggage and get yourself check in.

Plussat: The bed, really a great bed

Miinukset: The wifi connection will be improvement

Plussat: This property is well located to visit the sites in Florence typical for an American traveler visiting. The train station is within walkable distance, so it is possible to take the train into Florence and then walk to the hotel (depending on amount of baggage & going over cobblestone streets/sidewalks). This is very near the Academia with David statue and nearby restaurants. The room was well sized for being in a downtown/historic area. The features of the room were modernized & clean. AC was on and kept the room comfortable even for a US traveler during the height of summer heat. The rate we purchases included breakfast daily that was a nice start to the day with typical options for a breakfast buffet in Europe. The food was fresh and well prepared.

Plussat: This hotel was so nice, specially the room with the terrace and the amazing view over the Roofs till Fiesole. All was clean and the stuffs had always a smile on their faces. The breakfast was very good, specially the Cappuccino, which you can order. Room was Ready 10 minutes after our receiving which his a bonus from our side. The tea time we didn´t use in the afternoon, which is included in the price. We are very often in Firenze, and have seen a lot of Hotels, but this will be our favourite one, also for our next trip. We felt very warm wellcome! Thank you!

Miinukset: All was fine!

Plussat: Lovely small boutique style hotel. Beautifullly decorated and super clean. Staff are very friendly and helpful and go the extra mile recommending some great restaurants to us. Loads of choice for breakfast including cold and hot options. Afternoon tea was a real bonus and very welcome after a days sightseeing! Location is great, only about 10 minute walk to the main centre. Highly recommend staying at the Rapallo.

Miinukset: Nothing.

Plussat: The facilities are perfect. Delicious breakfast! Free water offered! Will visit again!

Miinukset: Around 10~15 mins from the station. It's really hard to move with a big luggage with from the station to the hotel, but the staff greeted us with ice water right after our arrival. Breakfast has limited choices.

Plussat: Clean, modern and well run hotel.

Miinukset: Nothing

Plussat: Good choices for breakfast. Lovely helpful staff. This was my second stay at the hotel and I’d stay again.

Miinukset: Nothing

Plussat: Staff were fabulous! Made you feel like a VIP. Rooms were small, but charming and so comfortable. One outlet was universal, so we could charge more devices without multiple adapters. Great breakfast and tea in the afternoon. Only 10-15 min from the sights. Has an elevator, so it's also good for tired legs at the end of a long day or family travel or elderly travel. Decent hair drier which is good to know since many hotels don't have very good ones.

Miinukset: These suggestions not a criticism of the hotel. Rather a few notes for potential travelers. Most hotels in the area seem to have shampoo, but not conditioner. Also be prepared for small (but very very good!) cups of coffee.

Plussat: Big bathroom and comfy bed

Miinukset: No toaster for breakfast, although the staff did make us some when we asked.

Plussat: 1. Location 2. Quiet and clean 3. Nice breakfast 4. Excellent service 5. Excellent cappuccino

Miinukset: The electricity in our room went out twice in the night and my husband has a c pap machine that shut off. The room key operates the power and it malfunctioned. That was the only thing.

Plussat: Location, far from the crowds. Only 10 minutes walk to Academy and 14 min. walk to Duomo. Descent Breakfast.

Miinukset: Everything was Ok!

Plussat: The breakfast is really good, and the time for breakfast is very long. The waiters there are very nice.

Miinukset: Every single people working there were very nice to us, unfortunately excepts one receptionist, and because of this one, I have to give bad score for "Staff", which I do not think I am fair. But they need to carefully look back to the dishonest guy. He was the one who welcomed us and worked for our check-in. He asked me to pay city tax for 2 persons and 8 nights on the check-in. I was supprised a bit since we normally pay it when checking out. But fine, I paid him by cash and also my colleague . He didn't give me the receipt for the city tax, and I thought it would be mentioned in the receipt at the end. Then 8 days later, I was asked to pay the city tax again, by another receptionist when checking out. When I said I already paid, she asked me for the receipt of the city tax, which I could not show her because the other receipt has mentioned only room fee. I asked her to check with the guy at check-in, he told her on the phone that he for sure remembered I had not paid the tax, and he remembered that he checked my credit card only, but not asking me to pay anything!!! Then at that time I am quite sure that he did not tell the truth. I booked the non-refund room and how the hell he could ask to check my credit card when the room already paid long before I come! The female receptionist said that they would look back to the camera (and in this case, they would see me paying the tax by cash) and inform me or communicate with me. But several days have passed, I receive nothing from Luca Room Mate.

Plussat: Especially staff Aman was very friendly~

Miinukset: Nothing

Plussat: The room the cleanliness the sexy halls friendly staff and great breakfast

Miinukset: Valet needed 1 hr to get the car and it was too expensive per da

Plussat: I adored the place! The design, the feel of coziness and homelikeliness, the funny little things like the names of the shower gel and shampoo, the friendliness of hosts :-)

Miinukset: Nothing did I dislike :-)

Plussat: Big, clean rooms with lots of character. Good breakfast and really helpful staff.

Plussat: I liked everything.. this hotel saved the holidays as we had an awful experience in another one. The location is very convenient, the hotel nice and very clean, good breakfast and the personnel was great... Valentina the receptionist was really nice with us and us and helped a lot!!! That is customer service!!

Miinukset: Nothing... all was great.

Plussat: The rooms were clean and the location was perfect. The breakfast was also good.

Miinukset: I didn't like that my room was facing the street, and every single morning at 5:00 am the garbage truck was coming to pick up the trash and the trashed glass bottles. This was so annoying and I was not able to get good sleep.

Plussat: The cesign of the hotel was very unique and modern. Room spacious and very clean. Staff extremely friendly and helpfull 9n every way

Plussat: I loved everything about this hotel: - location: perfect! A very short walk from the sights - staff: kind and very helpful - facilities: the interior of the hotel itself is so impressive, as it strikes the perfect balance between classic and super modern. - cleanliness: 100% - breakfast: everything you could ask for. This is the ultimate value for money. HIGHLY RECOMMENDED. I would stay here again in a heartbeat.

Miinukset: Nothing negative to say. I was very happy with the hotel overall.

Plussat: Very friendly staff and comfortable rooms. Very decent breakfast. Excellent value. Would definitely stay there again.

Plussat: The decor was amazing (if slightly hypnotic - in a good way), the staff were very friendly and helpful with tracking down lost luggage, very central location to everything we wanted to see, the bed was comfortable and the breakfast abundant.

Miinukset: Nothing! Was great, would stay there again.

Plussat: The breakfast was very nice. A full buffet of eggs, meats, fruits, breads and cereals. Unlimited cappuccinos. Juices and plenty of water. The staff was very attentive. The tables were nicely set. The dining room was comfortable and cheerful. The hotel rooms were comfortable and the staff kept everything clean and well cared for. The front desk staff was excellent, knowledgeable and very helpful. The lobby is very nice and there is a small bar to get a before dinner drink or evening cocktail or just visit. The location is perfect; within walking distance to the all the sights. I would definitely stay at Hotel Pierre again. Thank you!!

Plussat: The location is excellent. In the middle of everything

Miinukset: Nothing

Plussat: Historic feel and location

Plussat: Friendliness and helpfulness of the staff.

Miinukset: The pillows and bed were a bit hard compared to what I’m used to.

Plussat: Pleasant, clean, friendly, central, comfortable, nice breakfast.

Miinukset: Nothing

Plussat: The location was fantastic and the staff very friendly.

Miinukset: the bed is like sleeping on a slab of concrete, the room had a perfect view of a brick wall and the breakfast was not good at all.

Plussat: Everything was perfect. The room, the staff, breakfast, location, I found nothing lacking. It’s my favorite place I’ve been to on a 3 week vacation.

Miinukset: Perfect. Nothing to change

Plussat: Very traditional hotel Great location Good air con so we stayed nice and cool Lovely spacious bedroom

Miinukset: Builders working on our floor drilling right outside our bedroom so it was a little dusty when we exited the room Probably couldn’t be helped Didn’t spoil our stay anyway as we were out all day

Plussat: Breakfast was adequate. Eggs and Sausage were a bit overcooked though.

Miinukset: We didn't get any coffee or tea in our room, had to order room service which is extra charge.

Plussat: They are serving good breaksfast specially the chocolate croissant. The location is really great as it is walking distance to most of the tourist spot.

Miinukset: The key holder is very heavy so you really need to handover the same with the key in the reception whenever you are going outside.

Plussat: Very good location, the staff was very helpful and polite and welcoming.

Miinukset: 1. I don’t see any descriptions about saying: “except for the luxury-room, all the other room don’t have a window/view of anything, but the staff was telling me a different story. I paid more than 100 euro per night but my window was facing a wall which is very disappointing. 2. The internet connection in the room was horrible, I cannot get connected to anywhere. 3. The bed is quite hard and the sheer is a bit uncomfortable.

Plussat: Great location,around is very beautiful

Miinukset: It is not 5 star hotel.

Plussat: The location of the place such peaceful and beautiful plus when we arrived the staff welcomed us in the best way ever.

Miinukset: Nothing, it was perfect

Plussat: Very nice serviced pool area with friendly staff and great cocktails. Great view. Good quality of food in restaurant. Rooms are spacious, and great views from windows. Beds are good. Amazing Gym. Surroundings are great. Although it takes less than 5 minutes always to get a taxi to the hotel and a 12-15 euro ride price to center, the walk is beautiful and about 20 minutes in normal tempo. It's downhill from hotel. The uphill part of return is short enough that it hardly breaks a sweat . We had initially thought that we would use taxi each time, but ended enjoying the walk so much that we only used once when coming from other side of Florence.

Miinukset: Fix the shower in Room 12. 3 days of attempts on getting it fixed, and the repairman simply fixed the heat to fixed level (which still was scorching hot), without the ability to increase or decrease heat due to the broken faucet. Simply replace the thing, and don't let an otherwise happy customer get so annoyed with this thing. When you have the most beautiful view from the restaurant, you don't cover it up with dirty plastic you cannot see through. It seems unbelievable that you don't notice this yourself. Either replace it or install a rollup, or clean it so people can enjoy the view.

Plussat: Fantastic location of the hotel, beautiful views, very pleasant silence at night, polite service. Newly renovated pool with comfortable sun loungers

Miinukset: The air conditioning in the apartment does not work. Lots of mosquitoes. A very expensive restaurant. A terrible dust in the driveway at the entrance

Plussat: Fantastic sunset views sitting on the patio with a drink and some nibbles. staff could not be more helpful.

Miinukset: Leaving!

Plussat: The staff were exceptionally friendly and helpful during our stay. The hotel is beautiful with lovely surroundings and a quiet retreat from busy Florence.

Miinukset: The food in the restaurant was disappointing, especially for the price.

Plussat: All

Miinukset: Excellent service, the staff, especially Bashi our waiter on our 1st night of dinner and at breakfast. The receptionist who checked us in Fabrizsio was very helpful knowledgeable and attentive to all our requests. Wonderful Villa ,very fitting of 5* Star rating.

Plussat: Wonderful hotel with spectacular grounds. The pool area was lovely & very relaxing. Room was great & bed very comfortable. Reception were very welcoming & helpful in organising taxis into the city & advising on where to visit.

Miinukset: Breakfast staff were not very well trained or very attentive. Gave up waiting for an item requested or an extra cup of coffee as they were not visible throughout breakfast apart from cleaning the glass windows! More umbrellas around the pool area!

Plussat: Nothing

Miinukset: Do not stay with them it’s a trap. Rooms are very old Nothing with booking pictures matches reality. Towels, curtains toilet floors are dusted. This is not a 5 stars hotel at all. Restaurant are always full as they say, however when we went on purpose it was empty it is like they lie to you to go out of the hotel as you do not feel welcome. The most important thing it is overpriced the should cost with a maximum of 50€. Even there is no coffee machine in room, REALLY IS THIS A 5 STAR HOTEL WE Ruined our trip by this hotel.

Plussat: location, tranquility, scenery. Swimming pool brilliant. Needs a TLC in the rooms!

Miinukset: Breakfast very basic!

Plussat: The location of the hotel is ideal if you are looking to tour Florence walking. All the major attractions are within a 10 - 15 min walk from the hotel. The staff was very friendly and helpful. The lobby area and adjoining sitting rooms are very nice. The roof-top restaurant and terrace is fantastic and offered beautiful views. Their breakfast was awesome as well, offering various choices.

Miinukset: Our room faced an interior courtyard and was quite small and the bed was very hard and not very comfortable. Several of the wood flooring pieces were loose. The bathroom was very small - two people could not be in there at the same time. We had a peek at one of the exterior facing rooms and they appeared much more spacious. We were there for two nights and immediately following check-in we tried booking dinner on the roof-top restaurant but they were completely booked both evenings (I guess book well in advance). Valet parking at 45Euro's per night was a bit pricey as well.

Plussat: The breakfast options were great (continental style), coffee was perfect & the staff were very helpful during our stay. It was a fantastic experience for a couple while the rooms & decor echoed a renaissance past that we loved. Highly recommended & close to shops, transport & attractions

Plussat: great location, quiet, clean, staff excellent, breakfast very good

Miinukset: coffee at breakfast

Plussat: The locations is great because it is located within walking distance of all the major sites, the train station,many restaurants and the market.

Miinukset: They closed the rooftop restaurant/bar area for a paid event, shutting out and inconvenienced their regular hotel guests.

Miinukset: I found the front desk staff rude

Plussat: The free minibar is very nice.

Miinukset: Breakfast could be improved concerning quality of products.

Plussat: location, style, many wood in interior, comfortable bed

Miinukset: bathroom, breakfast, some old reception staff not very friendly

Plussat: The view from the restaurant on the rooftop is impeccable.

Miinukset: The room is tiny. And the staff who picked up phone calls was rude and unprofessional. Overpriced.

Plussat: location was good

Miinukset: The beds were extremely hard.