Istanbul hotellit Esenler

Plussat: Calm Location, good choice if you have a car

Miinukset: Stupid elevator system, only one elevator go to parking -3, Stupid parking operators every day you have to go to reception and get a write. permit to leave hotel parking without paying they should have a system and know if you are a client or not.

Plussat: The Room

Miinukset: The breakfast.

Plussat: Room size is ok.

Miinukset: They charge 484 TL against 75 Euro, conversation rate @ 6.4 but in present it was not more then @ 5.8. and in airport was @ 5.6 Toiletris was for one persons but we book for two persons. Electric power failed two time in night. After my booking, Hotel send massage that after time 19:00 pass they will sale room to other customer but even they also cut one night charges TL 484. but my air arrival time was 20:00 and another hour need to go to Hotel. My opinin is that if you charge one night then Hotel should keep my room reserve up to check out schedule time.

Plussat: The hotel was good but they need to keep sweet smile on their face , secure

Miinukset: Regarding the car parking it mention on the site is free !!! But it's not i explain that for the ass manager and she said will get exception from here MNG but ahe do not reply to me , the housekeeping do not clean the room well and you should call the housekeeping every day to ask for soap and tissue , The bed was not comfort . Really the hotel rating not 5 star

Plussat: The linens had holes, the bathrooms did not work & the staff was not at all helping. The location is outside the city, no buses available to go to city & you end up taking a taxi.

Miinukset: Linens were torn, that is not expected of a Ramada property. The bathroom did not function properly.

Miinukset: We were accommodated in a room for two, and we paid for a triple room!

Plussat: The room was clean & the view was spectacular! The bed was nice and comfortable. I needed bath robes and milk for tea and they responded very quickly.

Miinukset: The porter didn't take my bags for me, the "spa" did not have steam room (It had a small segregated sauna & mixed turkish bath.) The cups in my room were damaged around the rim, which was surprising for an expensive hotel.

Plussat: Staff provide excellent service and support

Miinukset: We reserved for 3 person as per the website but unfortunately the third bed was not comfortable at all.

Miinukset: I searched your website high and low and couldn't find a phone number for customer service.