Istanbul hotellit lähellä Ihlamur Kasri

Plussat: Everything

Miinukset: Nothing

Plussat: The staff was so friendly and excellent . We had the most memorable stay!

Plussat: Everything specially the pool and the view.

Miinukset: Not their problem but the traffic in order to get there.

Plussat: The hotel was perfectly located. It is situated in the middle between the old and new Istanbul and Euro and Asian side of the city. Cleanness, friendliness and luxurious standard is as expected if the four seasons hotels.

Plussat: The people who worked at the hotel were so friendly and kind. We enjoyed Turkey so much more because of them.

Miinukset: Everything was perfect.

Plussat: Location Staff Building Breakfast

Miinukset: Nothing

Plussat: Comfortable, excellent location, breakfast

Miinukset: Nothing

Plussat: The service and experience is exceptional. The food is good and the view is breathtaking

Miinukset: Nothing

Plussat: Greatest service! We have sent a special note that we will be staying with our 1.5 years old toddler :) and they have taken that opportunity to amaze us seriously! Starting from special amenities to our kid from Bulgary up to diapers, baby cream and special towels being ready on top of special bed. Every day guest relations were bringing special treatments to our child to eat smth like macrons, hot chocolate, candies, fruits etc. I had to use Business center to print out some documents and it was magnificent. Multifunctional printer/scanner was available and accessible via WIFI - great applauses for this! It made my day! We have enjoyed our stay at Four Seasons for 1000%. Special thanks for personnel at Aqua and Ocakbasi restaurants for making our Iftars special. Special bonus for our waiter - Fehmi who did his BEST to make our dinner and tea drinking experience special! Great Job guys! We visit Istanbul every year at least 4-5 times starting from 1996, and this stay was one of the most comfortable ones - this means a lot! Where will we stay for the next time in Istanbul? - definitely at Four Seasons!

Miinukset: We enjoyed everything and there is only 1 or 2 little comments. 1. We stayed in the room #2208 - please immediately check the faucets of shower cabin. It isn't working properly and there are signs of rust - which I think is not acceptable to a hotel at this level. Shower head and hose runs water from below. I think it can be fixed quickly. 2. SPA experience. Infrastructure and comfort level is great. Yet, value for money of SPA procedures are not up to standards. We have paid around 500 euros for Turkish hammam and ayurvedic massage, and honestly saying did not enjoy it much. Turkish foam massage was not proper and we were not fully covered with much expected white foam. Water temperature kept changing all the time which was not comfortable at all! I think they should carefully assess the professionalism of staff working there. Communication style and care was good and no comments about it. However, you want to get the best SPA experience at Four Seasons, which unfortunately is not there yet. Last time we went to SPA center at Les Ottomans and it was 10 out of 10! Perhaps there is smth to learn from them. 3. Communication style at Beauty salon. When the hotel guest comes and kindly asks you both in Turkish and English languages about availability of Nail kit - you should not refuse and rudely say - NO without even trying to understand what was the request about. Come on! I did not like their approach at all.Thankfully, SPA reception personnel were kind enough to provide it for me. 4. Supervisors' behaviour at Ocakbasi terrace. 20 of May after the dinner we decided to have a tea at Ocakbasi terrace. Great young man (unfortunately don't remember his name) had shown great deal of respect and service for us. We truly enjoyed it. Yet, the thing which pissed us off was the behaviour of his supervisor. Do not know his name - he wears glasses. We had to hear how he was bullying our waiter near the bar. It was rude. Please do not do that in front of guests!

Plussat: Staff and bosphorous view were wonderfull

Plussat: Sea view and shisha

Plussat: Excellent standard throughout and great location

Miinukset: Weddings and functions run late and create a lot of noise.

Miinukset: The music beat and bass from the roof bar was very loud in my room 1462

Plussat: Excellent location Clean and comfortable The staff is friendlyl I strongly recommend it

Plussat: Clean, excellent location , good food

Miinukset: Nothing

Plussat: We got upgraded to a suite with bosporous view. The view from the room was just incredible! Very nice suite and executive lounge. The staff was attentive and nice The location is great

Miinukset: Could smell some smoke in the room at times (non-smoking room) Gym was smaller and more crowded then we are used too for 5 star hotels in Istanbul (which usually have very big and well equiped gyms). But enough if you want to keep in shape. That we had to leave ;-)

Plussat: Loved everything about Swissotel. The rooms were very comfortable and spacious. The breakfast buffet is superb, with so many delicious and fresh options. The lobby itself has incredible views of the Bosphorus, you could spend the whole day just there! The rooftop on the 16th floor is also lovely! We greatly enjoyed taking a walk in the hotel’s park. The spa was also great. In terms of location, it is a ten minute walk to one of the main shopping districts in Istanbul, yet secluded in a way that makes it very relaxing. Would not hesitate to stay here again!

Plussat: Room lay out. Gastronomic options

Miinukset: Too crowded, so facilities at maximum capacity (swimming pool) and too noisy as the hotel has special functions and do not care how loud is the music

Plussat: Everything

Miinukset: Pillows are so soft. I had to request more.

Plussat: Location and the view was excellent and the value

Miinukset: Room service you have to give tips to clean the room and put new soap and towles

Plussat: View Restaurant

Plussat: The view from my room

Miinukset: To many outsiders for massage and the use of swimming pool

Plussat: Good Hotel.

Miinukset: Everything was good

Plussat: Incredible Staff! Unbelievable Views! Do not look for any other Hotel. Also, Hotel has an excellent Restaurant and Bar. For those who earn Dollar, it is very reasonably priced.

Miinukset: Please do NOT allow Guests to SMOKE at the Hotel Entrance. Getting in to the Hotel becomes a painful experience for those who do not smoke.

Plussat: Great hotel in a very good location. It is situated in the European side of Istanbul, so its less crowdy and noisy compared to the old city of Istanbul in the east side. The fitness center is one of the best i have ever been to. It has everything you can imagine. And all is for free (except the massages).

Miinukset: We had to pay 20 euro / day for internet. Based on Turkey prices it is very expensive. And i think that such a great hotel should provide internet for free to its customers.

Plussat: Service

Miinukset: Breakfast

Plussat: The design of the Hotel as well as the facilities offered are of great asset for the customer. Moreover, the staff is very helpful and kind and accommodate all your requests. Overall, the Hotel managed to create a distinguished atmosphere and thus it is recommended for all those who seek a priviliged treatment in a great location with remarkable facilities.

Miinukset: N/A

Plussat: Rooms were gorgeous, staff was extremely courteous and helpful. All the facilities were a "10" in luxury

Miinukset: Food/Beverage prices were obscene. $65 lire for breakfast (that's about $50+ US) . A coke in the bar was $13 lire ($10)

Plussat: it is comfortable and well maintained hotel with beautiful views and convenience to stores and restaurants in Nisantasi

Miinukset: a light breakfast e.g. coffee and rolls should be included so that one does not have to feel compelled to spend the 35 euros if all one needs is a light morning snack

Plussat: kaunis ympäristö. luxus palvelu ja ympäristö

Miinukset: ei

Plussat: I liked the Location and the professional staff they have and for sure the outdoor pool.

Miinukset: The room was on the seventh floor and I thought to see the sea I should get a room on the ninth floor at least.

Plussat: location

Plussat: location, garden and pool area, extremly attentive staff

Miinukset: the Ambassadeurs bar did not meet the otherwise high level of the hotel: cocktails were really poor

Plussat: Location and the views are gorgeous. Fitness and spa area big, adequately fitted out, although its location at the west wing of the hotel makes visiting from the east wing somewhat too long.

Miinukset: Breakfast hall is definitely too so small for this hotel that us and lot of other people had to wait to be seated at the table.

Plussat: Position of hotel. SErvice of the hotel.

Plussat: QUITNESS COMFORT ROOM SPACE EXCELLENT BREKFAST TV CHANNAL

Miinukset: Services 1-(I spend 45 mints to got my bags when arrived after chk-in) 2-(I call 6 times to got extra bedsheet/waiting time 35 mints) 3-SAD face when facing you(no smile)

Plussat: Location , modern rooms , very safe , Gym , food , outdoor smoking area

Miinukset: The concierge , Pool facilities , housekeeping should take care for the details

Plussat: I like the decoration of the hotel and cleanliness the housekeeping also good

Miinukset: The location and the check in was slow

Plussat: The location and the veiw.

Miinukset: The shower smells bad where the water enters on the ground. When I order taxi, the get lost because the main gate is not visible so the drivers have to call and i get stuck because I dont speak Turkish very well. Therefore I have to seek assistance from the concierge or bell boys.

Plussat: The rooms are beautiful so spacious and clean. The views are sensational. The staff is lovely friendly super helpful. We stayed here three times in 3 weeks. First time was a standard room and the second two times was a suite we upgraded to. The staff really made the stay so much better they’re always smiling so kind and helpful and they didn’t mind the noise and chaos my two boys would make, instead they would play with them and engage with them. Just such a lovely place to stay and money wise it is very very well priced for everything they offer. The spa and hairdresser on level S was also so lovely and clean and staff there were also friendly. Will definitely be coming back here.

Miinukset: Nothing.

Plussat: I like there SAP service, hotel location is good, there is Starbucks and Mado Cafe near the hotel 10 min walking or less

Miinukset: The air conditioning was hot especially at night time, and we asked them many times to fixed it and they did but still it was difficult to sleep at night with hot temperature, also we asked them to empty the room fridge from alcohol items but they said it will cost us 10 euro

Plussat: The view, the room, the restaurant on the 5th floor. The staff was very helpful.

Miinukset: The pool was always crowded, I think it’s because they accept also people from the outside, not only hotel guests. As a guest of the hotel you should always have priority.

Plussat: Nice sight from skyline room

Miinukset: Nothing

Plussat: Bed very comfy, bathroom spacious Gold d lounge was nice cause it has a balcony and very nice view

Miinukset: Traffic noise although I was on the 34 floor

Plussat: Breakfast variety and service was very good, reception was also helpful and responsive.

Miinukset: This is the only hotel I ever visited in the world that ask you to pay for using its facilities, we chose this hotel because it had an outdoor pool, however you have to pay an additional 20% of the room rate to be able to use it! That was very disappointing. They also forgot to service the room for 2 consecutive days, we had to call them to come and clean. The worst part is electricity was out in most hotel rooms for a full night. I do not recommend this hotel if you are staying more than a day or 2 max the view from the hotel is mediocre ( facing a construction site) not like the photos and the price is too high for the value you get.

Plussat: Excellent helpfull staff Kleen big room Nice hug enterance lobby

Miinukset: Inside swimming pool is very noisy from children

Plussat: Clean rooms , nice staff

Miinukset: The food is really not good

Miinukset: Nothing

Plussat: The room was very dirty and too small to accommodate three of us The bed of the child was not arranged We waited to provide the extra bed but nothing happened till we departed. Unexpected treatment from Hilton .

Plussat: Warm friendly staff.The food was delicious.Beautiful views .

Miinukset: Communication,The was misunderstandings because of language barrier.

Plussat: Everything was amazing!

Miinukset: The receptionist gave me a hard time with the check out . I requested to be given more time but she said u gotta leave the room now or we will charge u for more money. Her attitude was awful and scary. In over all my stay was comfortable except for the breakfast time, it was crowded and the food would run out so quickly without the staff refilling again.

Plussat: Poor guest services team and did not attend to any of our requirements. We were a group of 18 pax, we had a series of incidents one after the other and the team did not respond properly to our requirements since arrival.

Miinukset: Bad customer service

Plussat: Everything

Miinukset: Nothing

Plussat: Room service, hospitality.

Miinukset: The cafe/bar did not allow me and my wife (on our honeymoon) have our cookies that we bought from the local bakery with our teat that we ordered from the cafe/bar in the lobby, we just wanted to have a nice romantic time, the staff was rude in telling us

Plussat: All other things Especially the location

Miinukset: The bakeries in the restaurant needs improvement. Some times the room is not made up until we call the reception...!! They weren't cooperative in making late check out . The guy who needs to check the minibar made some unnecessary disturbance...

Plussat: Friendly staff and excellent location

Plussat: Location near taqsim, metro station, Bosphorus. SPA and Gym Lobby

Miinukset: Furnitures bit old and cleaning is not up to the scale

Plussat: Lovely staff . Special mention to Efes at front desk and Burak at breakfast. Amazing view from the room.

Plussat: Location was excellent , it was close to the places we were regularly visited,

Miinukset: Noise of music out side even late at night, beds small and mattresses not comfortable , bath tub , small

Plussat: The hotel was in a great location. Food was wonderful. The staff were friendly; however, the staff in the Izmir Hilton were friendlier.

Miinukset: The room and hallways smelled of smoke despite the no smoking signs.

Miinukset: Staffs weren't polite, especially in the reception.Never helpful when u needed information.Very unprofessional and arrogant.Hilton should put staffs in the reception that are trained to be friendly and helpful to travellers.

Plussat: The spacious lobby The grand breakfast the large lounges and meeting rooms the large gardens the hotel entrance

Miinukset: Some floors designated as Non-Smoking, but we could smell smoke

Plussat: Location, pool, restaurants and staff

Miinukset: The room are not modern much. Too much crowded

Plussat: I always enjoyed the food .

Miinukset: It was over crowded with locals, most at the item we had no table at the lounge . Most of the time we had no bed at the pool all the good places was taken by the local people on person bringing 4 to 5 children to the pool . Too noisy. The facility wasn’t enough for amount of people .for getting people to book at hotel every body was getting offer of lounge aerial. For amount of money I paid I didn’t feel special at all .

Plussat: Cheerful staff going out of their way to be helpful

Miinukset: Concierge services could be better