Istanbul hotellit Sisli

Plussat: The property was clean, and staff friendly.

Miinukset: For two of the 6 nights we did not have running water. This went on for 5 hours each night. That was un unacceptable for a five star hotel. The spa facilities were below standard. Finally on night the bedsheets has a very bad smell.

Plussat: This is my 4th visit in Istanbul and we decided to stay in Ritz-Carlton for first time. Before I mad booking, I have requested if indoor pool is available and have been assured that, so booked 5 rooms there. However, when we got there, apparently there was a maintenance and we were told pool would not be available until March 2020. It was waste of money and our time compare to Swissotel as we stayed last 3 times there. Definitely, my next hotel would be Swissotel again compare to Ritz-Carlton

Miinukset: Dishonesty, unprofessional management team. We had been charged for facilities while they were not available. My next stay will be Swissotel

Plussat: Staff service

Miinukset: Poor breakfast buffet

Plussat: Friendly staff, comfortable stay and huge breakfast facility with variety of selections

Plussat: I like the location

Miinukset: I like the view and all the facility in the hotel specially the Spa

Plussat: Warm welcoming, clean rooms, nice view, good breakfast, beautiful decoration.

Miinukset: I have been terrorized by e-mails and phone calls asking for more money in order to have a full Bosphor view (we have booked the partial view). If I would have wanted full view, the option was available on booking and normally the luxury hotels offer upgrades (if available) on complimentary basis. Nobody sends lots of e-mails asking more money. In addition, when arrived at the hotel the reception guy informed us that we can give the credit card in order for all the items we consume to be paid via such credit card or we do not leave the credit card details and we are going to pay for each item. We said we will pay everything on the spot. Immediately thereafter a guy came in the room and locked the minibar (at a Ritz Hotel!!!!). Did they expect I would create huge damages by drinking the soft drinks in the minibar????? Nobody explained such outcome of the refusal to leave the credit card details.

Plussat: Just like any other Ritz Carlton hotels this hotel was pretty nice and met our expectations. We had a room with Bosphorus view and it was amazing to watch the sunrise. We stayed for just 1 day layover, since we had a flight the next day. We loved it so much and are already planning our next vacation at this hotel. Excellent breakfast, very friendly and welcoming staff members. Thank you

Miinukset: N/A

Plussat: I have been to lots of hotels in Istanbul but so far hands down this is the best hotel you can find in Istanbul. Amazing view,great location, extremely friendly staff and the rooms are extremely clean and modern .also the food is high quality just as you expect

Plussat: The hotel is absolutely fabulous. The SPA and gym are superb. View is amazing. Will definitely go back.

Plussat: Nice facilities -- extremely friendly staff.

Miinukset: As the buttons for the lighting system are not intuitive a users guide in the room would be helpful.

Plussat: Like the previous time everything was amazing! We want to live here. The staff, the accomodation, the hospitality are more than excellent! Everyone is so kind and helpful. Hope to see you soon!

Miinukset: -

Plussat: Again a big thanks to the whole team. Especially to my dearest receptionist Mert. He was very helpful and professional. Especially in these days well respected. I hope to come back soon again.

Plussat: It’s very clean and comfortable with good bars and friendly staffs all around. Only problem is the location - Bomonti is not yet fully developed and is not the best connected area as well. But looking at the future plans, the hotel can only get better in this aspect.

Miinukset: Location.

Miinukset: Nothing

Plussat: Facility is good and clean staff mostly is very good.

Miinukset: Location is little problematic

Plussat: The rooms were amazing. They have a lot of security when you come in so you will feel safe. The hotel is walking distance from a couple of cafe spots and pizza places for food. Staff was friendly and helpful. I will be coming back to this hotel again.

Miinukset: No it was a great experience

Plussat: Staff friendly , concierge service giving good guidance ,room service excellent , reception very good .i would love to visit it again.

Miinukset: Breakfast can be better

Plussat: Clean hotel..

Miinukset: We are really disappointed regarding power supply issue .. the whole night was ON and OFF and none of the hotel staff apologize regarding that nor provided a compensation of losing our comfortable! We PAID not to be disturb!

Plussat: Staff are amazing as always!

Miinukset: Price was more than what was agreed on booking.com

Plussat: Impressive selection for breakfast. Friendly staff. Excellent fitness center.

Plussat: Everything

Plussat: All in all amazing hotel, great staff! Especially Mr. Mert from reception who was very kind and professional and also Mr. Vahdettin who was responsible for my floor. He always kept my room clean and neat.

Miinukset: Tea and coffee station would be nice. Also some personal kits like dental kits but maybe you need to ask for it separately.

Plussat: Room service, hospitality.

Miinukset: The cafe/bar did not allow me and my wife (on our honeymoon) have our cookies that we bought from the local bakery with our teat that we ordered from the cafe/bar in the lobby, we just wanted to have a nice romantic time, the staff was rude in telling us

Plussat: Location, amenities and cleanliness were a huge plus!

Miinukset: I didn't find all the staff to be friendly or super nice. There were only one or two folks who were helpful but other than that the service was very average. Also they gave us a disabled room which was meant for those with weelchair,etc. I found that to be a huge turn off! Terrace for breakfast doesn't open till 9am! Again disappointing.

Plussat: The Location, atmosphere, all was great. Youssef & Behic many thanks

Plussat: Staff are helpful, courteous and go the extra mile to ensure you have a pleasant and comfortable stay. Room is very clean, wonderful sea view from balcony.

Plussat: Good location Good service And the spa was amazing( especially the lady khadija for massage ) The employees were very friendly The overall stay was smooth

Miinukset: The breakfast was very limited and not tasty at all , but the workers there were amazing and helpful And spa closes early ( 9pm ) The room I think is way smaller than 41 m The furniture was old but not too bad

Plussat: The nice staff

Miinukset: The rooms are a little small

Plussat: The hotel was in a great location. Food was wonderful. The staff were friendly; however, the staff in the Izmir Hilton were friendlier.

Miinukset: The room and hallways smelled of smoke despite the no smoking signs.

Plussat: The spacious lobby The grand breakfast the large lounges and meeting rooms the large gardens the hotel entrance

Miinukset: Some floors designated as Non-Smoking, but we could smell smoke

Plussat: Exceptionally helpful and polite staff. We arrived during the recent demonstrations and the staff went above and beyond to ensure we arrived at the hotel safely. Food at the restaurant the best we ate in Turkey. The combination of fresh boutique hotel style and staff attitude make this a place that would excel in any city.

Miinukset: Nothing.

Plussat: Everything

Plussat: The location is superb and the Cleanliness of the hotel is amazing . Staff is so friendly specially (IKRAm )She went all the way to help and support our needs , thanks IKRAM

Miinukset: Nothing

Plussat: Location Mrs Ikram was the best to solve all problems we faced Staff were nice except one in room service

Miinukset: Small reception and no place to sit Small space in rooms no teeth brush had to change the keys twice daily breakfast doesn’t have many choices like other 5⭐️

Plussat: Sercan was the man who helped us with any questions we had, very fast chek out, and made our arrangement with taxi for airport. A special thanks to Ikram and Emrah to be there every time we need something, they made our stay to fell like home. We had some isue with our key and Ikram even knew our room number by memory. She solve the problem in 1 sec. We felt like the stuff had a pleasure to help every time we ask for. Costomer service is more than 5* hotel

Miinukset: We like all ❤️

Plussat: Very polite staff. Big and comfortable room. Great breakfast.

Miinukset: Shower stream was weak