Istanbul hotellit lähellä Beşiktaş İskelesi

Plussat: Everything

Miinukset: Nothing

Plussat: The staff was so friendly and excellent . We had the most memorable stay!

Plussat: Everything specially the pool and the view.

Miinukset: Not their problem but the traffic in order to get there.

Plussat: The hotel was perfectly located. It is situated in the middle between the old and new Istanbul and Euro and Asian side of the city. Cleanness, friendliness and luxurious standard is as expected if the four seasons hotels.

Plussat: The people who worked at the hotel were so friendly and kind. We enjoyed Turkey so much more because of them.

Miinukset: Everything was perfect.

Plussat: Location Staff Building Breakfast

Miinukset: Nothing

Plussat: Comfortable, excellent location, breakfast

Miinukset: Nothing

Plussat: The service and experience is exceptional. The food is good and the view is breathtaking

Miinukset: Nothing

Plussat: Greatest service! We have sent a special note that we will be staying with our 1.5 years old toddler :) and they have taken that opportunity to amaze us seriously! Starting from special amenities to our kid from Bulgary up to diapers, baby cream and special towels being ready on top of special bed. Every day guest relations were bringing special treatments to our child to eat smth like macrons, hot chocolate, candies, fruits etc. I had to use Business center to print out some documents and it was magnificent. Multifunctional printer/scanner was available and accessible via WIFI - great applauses for this! It made my day! We have enjoyed our stay at Four Seasons for 1000%. Special thanks for personnel at Aqua and Ocakbasi restaurants for making our Iftars special. Special bonus for our waiter - Fehmi who did his BEST to make our dinner and tea drinking experience special! Great Job guys! We visit Istanbul every year at least 4-5 times starting from 1996, and this stay was one of the most comfortable ones - this means a lot! Where will we stay for the next time in Istanbul? - definitely at Four Seasons!

Miinukset: We enjoyed everything and there is only 1 or 2 little comments. 1. We stayed in the room #2208 - please immediately check the faucets of shower cabin. It isn't working properly and there are signs of rust - which I think is not acceptable to a hotel at this level. Shower head and hose runs water from below. I think it can be fixed quickly. 2. SPA experience. Infrastructure and comfort level is great. Yet, value for money of SPA procedures are not up to standards. We have paid around 500 euros for Turkish hammam and ayurvedic massage, and honestly saying did not enjoy it much. Turkish foam massage was not proper and we were not fully covered with much expected white foam. Water temperature kept changing all the time which was not comfortable at all! I think they should carefully assess the professionalism of staff working there. Communication style and care was good and no comments about it. However, you want to get the best SPA experience at Four Seasons, which unfortunately is not there yet. Last time we went to SPA center at Les Ottomans and it was 10 out of 10! Perhaps there is smth to learn from them. 3. Communication style at Beauty salon. When the hotel guest comes and kindly asks you both in Turkish and English languages about availability of Nail kit - you should not refuse and rudely say - NO without even trying to understand what was the request about. Come on! I did not like their approach at all.Thankfully, SPA reception personnel were kind enough to provide it for me. 4. Supervisors' behaviour at Ocakbasi terrace. 20 of May after the dinner we decided to have a tea at Ocakbasi terrace. Great young man (unfortunately don't remember his name) had shown great deal of respect and service for us. We truly enjoyed it. Yet, the thing which pissed us off was the behaviour of his supervisor. Do not know his name - he wears glasses. We had to hear how he was bullying our waiter near the bar. It was rude. Please do not do that in front of guests!

Plussat: Staff and bosphorous view were wonderfull

Plussat: Sea view and shisha

Plussat: Excellent standard throughout and great location

Miinukset: Weddings and functions run late and create a lot of noise.

Plussat: the view from the restaurant. The kitchen staff of the restaurant Atelie Real food is excellente, creative and thorough. I must emphasize the work of Hikmet in the service, with total attention his work realy look for the customer satisfaction

Miinukset: Spa therapists and the bathroom structure needs to be revised, replace the air driers

Plussat: Value for money!!!!

Miinukset: Nothing

Plussat: Staff service

Miinukset: Poor breakfast buffet

Plussat: The rooms are very comfortable and the staff friendly and attentive. The Executive Club was an extra extravagance to which we treated ourselves but as we have stayed here before, we were aware it was a lovely indulgence. The Head Concierge of the Executice Club , Serkan, was especially helpful.

Miinukset: Our main reason for returning to this hotel was the beautiful rooftop pool. When we arrived we discovered it was closed as was being refurbished and was due to reopen just after we left. It was a major disappointment. We had saved for some time to go on this trip and were looking forward to relaxing on the beautiful sun deck. The hotel had made arrangements with another hotel to allow guests to use their pool and were including transportation. However, we wanted to be able to go to pool when convenient and be able to pop back to room when we chose. We therefore had to spend our days wandering around the locale or visiting shopping malls. We were staying in a room on the Executive Club Level as we had done previously. Although an Executive Club guest enjoys exceptional free facilities and their own Concierge , there were very few other guests using their services (which were all included in room price) and so the atmosphere was missing and we felt a little obtrusive. For example, when we went for a light lunch or afternoon tea we were usually outnumbered by the staff. Obviously this is not the fault of the hotel - the Head Concierge, Serkan, and his assistants could not have been more helpful. Perhaps we were there at a particularly quiet time in Istanbul. The only other minor inconvenience was the TV kept losing connection on some channels and there was less choice than on previous occasions. This is not an inexpensive hotel. I would really like to return to experience the holiday we had been looking forward to for the last few months but I fear the cost would be prohibitive.

Plussat: Everything. Exceptional 5* Service. Amazing hotel, staff and service standards. Reminds me of the quality of service received at the Savoy in London last year. The Ritz Carlton understands the concept of service excellence.

Miinukset: No complaints

Plussat: Amazing staff and service !!

Miinukset: Nothing

Plussat: Everything was excellent

Plussat: Convenient, comfortable, excellent staff and service.

Plussat: Everything

Miinukset: None

Plussat: Been at Ritz Carlton hotels before and that's why I opted for this one. People very helpful.

Miinukset: Content with situation. No improvement required.

Plussat: Staff was wonderful, specifically Adem for housekeeping as well as a young man and young lady (unfortunately did not get their names) during breakfast/dinner. Staff showed the utmost respect for customers.

Miinukset: Could improve lighting in rooms, the distance from the majn city was both a pro and a con

Plussat: Great location and views

Plussat: The hotel was nice and very convenient for family

Miinukset: Little bit away from shopping

Plussat: It was an amazing stay. Superb attention to detail, breakfast was amazing.

Plussat: Staff very helpfull

Miinukset: Everything perfect

Plussat: Extremely welcoming and helpful staff.

Plussat: Nice hotel. Great facilities. Very friendly staff. Nice location. Close to the Dolmabahce Palace ( 15 minute walk). Great breakfast.

Miinukset: A little bit far from the tram station ( 20 minute walk), but ok.

Plussat: Breakfast,

Miinukset: Pillowcase change once every 2-3 days

Plussat: Good location Nice staff I was with my son and i got also upgrade

Plussat: Staff, breakfast, facilities, everything was simply the best. Except for the ATM machine that took my ATM card.

Plussat: The friendly staff, the breakfast and the spa.

Plussat: Perfect location, amazing view from the 14th floor.

Plussat: Staff were polite, room was very clean and had a superb view. I chose the bosphorous suite with balcony and executive lounge access. I cant fault it one bit.

Miinukset: Cant think of a single fault whilst staying there for a week.

Miinukset: Very poor cleaning.

Plussat: The location is perfect I would like to thank Mr Ugur in front desk office , very cooperative and friendly. My best hotel so far in Istanbul I can spend all he day in the hotel,everything is available Rooftop restaurant view perfect Also recommend the spa

Miinukset: Wish there was an outdoor pool

Plussat: Hulppea paikka ja palvelut kohdallaan. Sijainti hieno.

Miinukset: Aamiainen Hotellin tasoon nähden surkea. Samoin pettymys ettei Hammamissa saanut hieronta peeling palvelua kuten olimme jo etukäteen varanneet.

Plussat: Every thing

Miinukset: No

Plussat: It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable.

Miinukset: The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.

Plussat: The rooms were big in space and comfy, very excellent food and restaurant. All employee were freindly and helpful.

Plussat: Breakfast was excellent. Location was super

Miinukset: Reception was not so friendly

Plussat: Room space Food Facilities

Miinukset: Swimming pool restrictions / rules Room service takes long time Dryer wasn’t working at the beginning but they changed it Toilet was smelly but they fixed it Room was next to garden so small garden insects found their way to the room

Plussat: I have been traveling to many countries for work and pleasure . This is one of the best hotels i ever been from all aspect. Receptionist Ms. Guler was very helpful , always smiling , informative and been there all time to get things done right way, efficient in check out. The hotel is lucky to hire employee like here. Mr. Zafer was very helpful and he helped me where the business center not working in proper way , he printed documents for me . The hotel is very lucky to have him. Major issue in the hotel is business center ; very slow internet , i even cannot open my emails too

Miinukset: Major issue in the hotel is business center ; very slow internet , i even cannot open my emails too

Plussat: Thank you very much Mr. Onur Deger ! He arranged a good room with unbelievable view gave us late check out and also the man who allways smiles in front of the hotel Doorman Mehmet he is helping so much enough arranging a Safe Taksi and explaining everything about Istanbul we will come back soon...

Miinukset: nothing

Plussat: Everything is perfect the apartment was huge very comfortable, clean, lovely staff very helpful, we stayed in cvk park prestige residents was a right decision for a family, nice breakfast special thanks goes to abu Bakir in the executive lounge and kudur the receptionist

Miinukset: A bit expensive for Istanbul

Plussat: It’s very nice good location

Miinukset: Little bit noisy the apartment you hear everything outside Little bit costly

Plussat: Iocation, the view and the design of the lobby

Miinukset: Bathroom and the bed sheets were not clean the carpets in the hall is dirty and there was unpleasant smell but may be because I was in the 6 floor as in previous experience the smell was not noticeable But the most bothersome is the bathroom and bedsheets as they were not clean also the floor and the desk were not in a good shape I was in room 1620

Plussat: Very nice plaza shape

Miinukset: Will designed

Plussat: It was a great fun

Miinukset: Everything staff Room

Plussat: The room and bathroom size.

Miinukset: Staff and services! You simply don’t feel welcome! Room are old fashioned furniture! I tried calling the concierge for restaurant information and called several times with no answer, when they finally answered the answers were not informative..seems least bothered to help.. I tried calling for extra pillow it took more than 40 minutes to arrive!! The room furniture and interior are very old, doesn’t reflect a 5 star hotel..I tried many 5 stars hotels in Istanbul but this was the worst!

Plussat: The location and the convenience

Miinukset: The communication was at times difficult

Plussat: i liked the breakfast it test nice but it was limited and the rooms are clean . the concierge guy was helpful and he exceeded my expectations for what we are looking for.

Miinukset: when i was booking online i asked for quite rooms and upper floors .. and got confirmed for my requested by email but once we arrived there they said there is only in the 1st floor of rooms plus there is a lot of kids playing in The corridors . the reception its too small and crowded.

Plussat: Very nice, comfortable, 5 stars

Miinukset: Parking system

Plussat: The staff and especially Murathan from the pool was very polite and very helpful,he did great job.we also like the location,very close to Taksim square

Miinukset: The sisha

Plussat: everything is perfect great stuff very helpfull

Miinukset: nothing

Plussat: Deceptive pictures on booking.com. Offering a type of room with view but in reality is not. Staff promised to relocate, it never happened. Pool full with children all times. Not for young couples. The hotel is nice otherwise. Staff is friendly. Rooms are clean.

Plussat: Location

Miinukset: Breakfast food range and arrangements

Plussat: The Spa was good but not excellent.

Miinukset: Dirty carpets and bedding. No electric points for charging mobiles by the bed. Noisy A/C

Plussat: Staff, Special thanks to concierge team (Mehmet) who was always trying to provide the best deal

Miinukset: Hotel is a bit old , Need some freshness