Lissabon hotellit lähellä Igreja de São Roque

Plussat: The location, the staff and the breakfast.

Miinukset: Nothing

Plussat: The location, in the heart of Lisbon, is great.

Miinukset: You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.

Plussat: Phenomenal guest services and great location.

Plussat: Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff.

Miinukset: Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.

Plussat: Old world elegance, excellent breakfast, fine complimentary concerts most evenings

Miinukset: Evening front desk staff which blatantly pushes guests to restaurants which pay them for referrals.

Plussat: Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely.

Miinukset: Nothing not to like.

Plussat: Wonderful spa, fantastic breakfast. Friendly staff

Miinukset: Expensive bar at the pool

Plussat: Good room, nice pool, good staff. Pool staff Sarah, and Raphael in the lobby were particularly helpful and pleasant and knowledgeable.

Miinukset: No problems, an overall great stay. Didn't sleep well on our last night due to noise from party of 200 business conference guests. An observation though; Pool staff are understandably not allowed to wear sunglasses, but it is glaringly hot and bright on the roof. Suggestion: offer them the use of a sun visor (health and safety/ humanitarian reasons.

Plussat: Front desk and restaurant staff was terrific and helpful, breakfast was excellent quality and offered a great selection.

Miinukset: Television made loud, crackling noises on several channels, upholstery on a chair was extremely worn, carpet had a bad stain.

Plussat: I loved it all the bed, the shower, the rooftop pool, the spa the 24hr gym, the brilliant breakfast buffet, the staff were brilliant also.

Miinukset: I loved it all!!

Plussat: Respectful employees, wonderful service, communicated in my native language and Spanish (which I appreciate), staff in the breakfast buffet were always attentive and made me feel special at all times.

Miinukset: There was nothing I did not like about this hotel. On the contrary, if I visit Lisbon in the future, I want to book in this hotel.

Plussat: The music in the background. :)

Miinukset: Not getting a double or trying bed

Miinukset: I ended up at the Altis after a very long day of travel and a disastrous Airbnb experience left me and my friends without a place to stay. Desperate, we found the Altis on Kayak with a 5-star rating and were willing to put a little extra money in given how nice the place looked in the app. Unfortunately, this ended up being a terrible experience. The staff was extremely slow and unhelpful, making us wait a very long time to get to our rooms after a very long day. Moreover, the rooms bore absolutely no resemblance to the photos we saw on the app - they were outdated, dingy, and dirty. There were hairs in our showers, and the floors were stained. The bed was extremely uncomfortable. The wifi didn't work, coming in and out every few minutes. In fact, we ended our stay early given how bad the conditions were - though it took ages to do so at reception. There is no way this hotel is 5 stars and it should not be advertised as such. Personally, I would like for the hotel to compensate me in some way for such a misleading and poor experience.

Plussat: Manager Nelson was terrific. Very accomendating and cheerful.

Miinukset: Bathtub very difficult to access.

Plussat: Hotel was no more than 15 walking minutes from where all the restaurants and bars were located. There were even great options a block away.

Plussat: Amazing hotel that is clean, comfortable, and professional. The staff was friendly and helpful. Loved the ability to park a car underground, if needed. The gym, sauna, and spa on the property were perfect. All amenities were clean. Lobby is clean and welcoming. Always someone available if I had any questions. Would definitely stay here again.

Miinukset: I absolutely enjoyed my stay. There isn’t anything I would change about this hotel or any of the staff.

Plussat: Service, room quality, location.

Miinukset: Room and work area lighting very poor

Plussat: The rooms were very well appointed and comfortable and the staff was very pleasant and helpful. The front desk especially were helpful with assisting in changing our train schedule to Algarve. Close to the high end shops and a very safe location.

Miinukset: It was at the top of a fairly good hill and a good walk to the main tourist area. My son was disappointed it didn’t have a pool but we knew going in so that was our booking decision and nothing to do with the hotel.