Sofia hotellit lähellä Monument to the Tsar Liberator

Plussat: Very nice modern hotel

Plussat: The location is not too far from the city center and nicely situated at a park.

Miinukset: The service level and attitude of the bar personnel was lacking. I have a peanut allergy and when peanuts were nicely put on the table with our drinks I asked the lady if she could please remove the peanuts due to my allergy. She then simply removed them with no apologies or offer of pretzels. Not even en excuse if the pretzels were not available. We had a bad experience concerning the executive lounge. Service was supposed to be available till 23:00. When we arrived at 22:45 the person responsible had already turned off the coffee / tea machine and had cleaned it. He was aiming to leave at 23:00. When we asked to get tea he simply said the lounge was closed. We had to remind him it was 22:45 and there was still 15 minutes of service to go. He then agreed but didn't offer to turn on the machine for tea and no excuses at all. He made us feel like it was our fault. I'd expect a different attitude and service from a Hilton hotel, especially in an executive lounge. I travel the world and stay in many different hotels, also different Hilton hotels. If this would have been my first stay at a Hilton I would never book a Hilton again.

Plussat: Location

Miinukset: Poor relaxation areas

Plussat: Restaurant stuff is very helpful, knowledgeable! Food was delicious . I would give an extra point to restaurant manager for so nice & adequate stuff!!! You have excellent team!!!

Miinukset: Swimming pool is very small, wouldn't call it swimming pool :(

Plussat: All!

Miinukset: Nothing!

Plussat: Location and value for money

Miinukset: Breakfast is expensive

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: Everything is just amazing

Plussat: great room with view.comfy mattress,really good breakfast,helpful and polite staff.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: We have stayed here before so we knew what to expect which is why we chose to stay here again. We prefer the cosmopolitan atmosphere. The staff are all very friendly and helpful.

Miinukset: We have always had a light breakfast in the Artists Bar. There is no way we could justifying paying £19 each for a breakfast in the restaurant which I suspect is aimed at those on expense accounts. This time there was a very limited choice in the bar so we had just croissants and coffee which for us was enough. However I read that the manager had changed the options available obviously aimed at encouraging people to have the extortionately priced breakfast in the restaurant. I feel this is not good customer service as many people these days would prefer the healthier option of a continental breakfast. The only other comment is that there was an unpleasant smell of drainage each time we entered the room and as the windows do not open there was no way of clearing it.

Plussat: As independent travelers we needed somewhere that was accessible by public transport. The hotel is only about 5 minutes walk from the nearest Metro. Staff extremely pleasant and happy to help even when we floundered with the language. Excellent buffet breakfast in a very airy dining area.

Miinukset: Very little. If I was being picky then would have liked BBC News and a kettle in the room but that’s me just being overly English. Will definitely consider it when next looking at hotel accommodation in Sofia.

Plussat: very good breakfast,good location,very good staff,clean and large room

Miinukset: All is good

Plussat: Very clean. Staff extremely friendly and helpful. We checked out at 4 AM Saturday night, wife wanted to use the sauna before we left, they opened it for her around midnight. We asked for coffee while waiting for the cab, they opened the breakfast room and made two coffees (it's a single cup machine) to go. Also arranged us excellent trip to the Rila Lakes on Friday.

Miinukset: Room was a bit small, no coffee maker or electric kettle in the room.

Plussat: Good location, nice staff, I recommend private parking (20L per day - 10€). Very nice view from the top floor, breakfast OK. Free Sofia Tour was perfect, guide Kris very funny, do not miss when in Bulgarian capital.

Plussat: The staff was very friendlyand they was help us

Miinukset: I WILL prefer near the vidosha street

Plussat: It was clean! The location is great. Small gym.

Miinukset: Bed wasn’t that comfy. Not so many options for breakfast. Don’t expect SPA that’s just simple sauna.

Plussat: Cosy room, close to center.

Plussat: It was clean, comfortable and handily close to the main rail and bus stations in an up and coming area on the northern edge of the city centre. Breakfast was good and the staff were always friendly and cheerful.

Plussat: The location is not as good as advertised; although close to the centre, it’s equally close to some shabby neighbourhoods.

Miinukset: The staff are very helpful bit not all of them speak good English — minor detail.

Plussat: We like the location of the hotel. It's walking distance to many places. The staff were very friendly.

Miinukset: The only complaint we have is that the hallway smelled like cleaning chemicals.

Plussat: Nice staff and location

Miinukset: Non smoking rooms smelt of cigarettes and main reception area closed due to construction work

Plussat: Very good location and well connected. Very close to good places to eat and an easy walk to places we wanted to visit.

Miinukset: All in all a good stay for us and made a positive impression. Only problem was we had a leak near the entry but they fixed it within minutes of us calling for services. Oh and the other thing was, it indeed was good value for money but beware that your breakfast is NOT included in the price. It's 15 lev per person for a very good breakfast spread.

Plussat: All the staff were great they are helpful and cheerful

Miinukset: No dislikes

Plussat: Perfect breakfast. Clean. Comfortable mattress. Nice location

Miinukset: Noise of the church bell.

Plussat: Pistämätön sijainti aivan keskellä, roomalaisaikaisten kaivausten ja bysantin kirkkojen vieressä.

Miinukset: Huoneessa yöpöydän valaisimessa ei ollut katkaisijaa, piti käyttää töpselillä.

Plussat: Lovely staff, Lobby Bar was great, really good atmosphere throughout the hotel

Miinukset: Hotel was undergoing refurbishment so some areas were not good. Taxi drivers were quite grumpy & not very communicative

Plussat: The location is good

Miinukset: The maintenance work, the lobby is closed and the old walkways corridors think there will be a renovation for all that

Miinukset: The entire week they were remodeling the whole entrance so you had to walk through construction to get anywhere. A typical breakfast in the city is about 10-16 leva a person and for that same food here it is 40+ leva. It just seemed that everything in the hotel was marked up 400% for a sense of entitlement that made no sense. I stayed at other hotels that were half the cost with the same quality rooms.

Miinukset: Ei yhtä mitään oikeasti

Plussat: We spent at hotel Balkan twice in the same month since we really enjoyed our first time and couldn’t think of any better place to stay in Sofia, the rooms were beautiful and big enough, we took one double room and one triple room (2 single beds + extra bed opened for the youngest child aged 10). We had a great parking spot on the front of the hotel main entrance (paid for it but it was completely comfortable and worth the price (33Euro for 24 hours) and we came with a Van which is not so easy to find a good parking spot in city center especially with a van. The breakfast was very good, a variety of flavors, every one can find it’s lovable food to eat. The Staff were super nice and warm. The service is very good, each and every one of the staff we met in the hotel: parking guy, doorman, lobby, room service, breakfast and on... were very open forward and welcoming, made our stay so warm and comfortable. Last and best is the location, the beautiful Vitosha street just few minutes away, the market, temple and more.., all close by, definitely no need to use the car.

Miinukset: I really enjoyed everything about this hotel!!

Plussat: Middle of Sofia. Easy walk to attractions and restaurants.

Plussat: Large rooms, new bathrooms

Miinukset: It really Does smell like cigarettes in the non smoking rooms

Plussat: Proximity to the center - walking distance of 10 minutes or 1 stop by metro, from Opalchenska to Serdica. Parking arrangements - if necessary, you leave the car keys at the reception desk and they move your car accordingly. Patio is the shade, which is nice on a hot summer's day. Size of the "Superior double room". The cleaning ladies were exceptionally nice - they moved our staff into another room.

Miinukset: The hotel charges for each nescaffee instant coffee in the room! 2 BGN per piece. This is something noone would expect to be charged for. So, yes, there is electric kettle for heating the water, but you wil be charged for every cup you make in the room - if you have any cup in the room ( we had it only in the first room), The hotel maintenance is very poor and there are some issues with water. In the first "superior double room", which was realy big and comfortable, the water in the shower cabin was not draining at all. Also a safe deposit box was not working, even after the personell tried to fix it. Due to the bathroom situation we asked for another room and got it on the next morning on the same floor. In the new room the safe deposit box was not functioning at all. Again the issue with the shower cabin and bad smell in the bathroom (due to excessive damp). This room was a bit smaller than the first one, but also comfortable. The breakfast area is too small for the size of a hotel - there are only few tables. The variety of food is good, however, if the plate is empty, you have to wait for a long time for a refill.

Plussat: Clean and very helpful staff

Plussat: Aamiainen hyvää tasoa. Lähellä iso kauppakeskus ja kävelymatka (10 min.) keskustaan. Henkilökunta ystävällistä ja avuliasta.

Miinukset: Pienen miinuksen toi molemmissa huoneissa hieman rikkinäinen suihkukaappi, toisesta puuttui ovi ja toisen pohja vuoti vettä kylppärin lattialle.

Plussat: The staff is atencious and kind, always willing to help

Miinukset: Parking places are not enough for all customers, on weekdays your car can have a fine or be told in streets nearby ,water on the bathroom when you shower , average breakfast some items not refilled or replaced, breakfast is extra $

Plussat: Friendly staff. Quiet. Close to center. Close to subway.Free parking.

Plussat: The location is very good and convenient. The breakfast was really nice and delicious.

Miinukset: It was all very nice.

Miinukset: There was a huge butterfly on the ceiling

Plussat: Hotel was very clean. Staff were very polite. Room was very spacious, with really comfortable beds. Breakfast was good. Overall it was very good value for money! We will definitely go back!!

Miinukset: Nothing

Plussat: Modern, clean, close to the centre.

Miinukset: The staff could have been a bit more polite. The shower cabin needs repairs.

Plussat: Everything it was very good I will come back and I will Recomend to my friends Thank you all

Plussat: Good location close to centre and tram lines. Friendly staff. Very nice breakfast.

Plussat: Modern hotel good staff. Has lifts.

Miinukset: Nothing to complain about.

Plussat: The staff were extremely helpful and helped us settle in after arriving very late due to flight delay. They let us check out later than normal which was a nice touch. Rooms were comfortable and the location was just a few minutes away from the great cathedral.

Plussat: Huge bed in a great location.

Miinukset: When you take a shower water get everywhere and the mildew smell.

Plussat: Great location everything within walking distance

Plussat: The room , the location, the breakfast

Miinukset: Everything was satisfactory. We will be back

Plussat: clean, good stuff and excelent internet conection. best for business trips

Plussat: Clean, helpfull staff, good breakfast. Good value for the price.

Miinukset: Very noisy uotside so you can’t have open windows during the night.

Plussat: Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again

Miinukset: The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.

Plussat: Location

Miinukset: Slow service, room smelt damp.

Plussat: Comfortable bed

Miinukset: Too much noise from outside