Sofia hotellit lähellä Saint Sofia Church

Miinukset: The TV is rubbish I’ve stopped in lots of hotels in Sofia and all over Bulgaria so the lack of TV is astounding even the cheapest hotels have over 100 channels but here has only 25 and just 1 English at that is news

Plussat: Very nice hotel, perfect location, lots of clubs at open area nearby. Walking distance to everything. Staffs are nice and provide good service. We like the style of the rooms too.

Miinukset: The bed was too hard

Plussat: I loved my stay at the Grand Hotel in Sofia! The staff was exceptional (especially concierge Yordan), the transfers were east, the bar and cafe were convenient, the location was incredible, and the room was clean, comfy and quiet.

Miinukset: The decor in the room was a little dated and he bar was a little pricey

Plussat: Five star hotel, and the quality is for five star. Nothing to say, rooms are very very big, clean, and the position of the hotel is in teh center.

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: This is a truly 5 stars hotel, very well located in the heart of Sofia. Everything is is the immediate proximity. The staff is very polite, friendly and helpful. You are welcomed like a VIP guest and helped in everything. The room is huge, with a great bed and has all the facilities that you could need. I got an excellent deal on booking and I also received a kind of upgrade at the hotel. There is a free parking at the hotel (guarded).

Miinukset: Everything was perfect.

Plussat: Staff was kind and took good care of us.

Plussat: Staff, breakfast

Miinukset: That my window can not open

Plussat: The cleaness of the room , toilet. Location is very good and near the most attractions. The room is so big ..

Miinukset: The bed mattress is a bit harder than usual.

Plussat: Nice room, all clean, the hotel has 5 star, and the service is 5 star. Also the restaurant is very good and the position is in the center of the capital, sadly I had no time to try the spa services.

Miinukset: All good

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Very nice modern hotel

Plussat: The location is not too far from the city center and nicely situated at a park.

Miinukset: The service level and attitude of the bar personnel was lacking. I have a peanut allergy and when peanuts were nicely put on the table with our drinks I asked the lady if she could please remove the peanuts due to my allergy. She then simply removed them with no apologies or offer of pretzels. Not even en excuse if the pretzels were not available. We had a bad experience concerning the executive lounge. Service was supposed to be available till 23:00. When we arrived at 22:45 the person responsible had already turned off the coffee / tea machine and had cleaned it. He was aiming to leave at 23:00. When we asked to get tea he simply said the lounge was closed. We had to remind him it was 22:45 and there was still 15 minutes of service to go. He then agreed but didn't offer to turn on the machine for tea and no excuses at all. He made us feel like it was our fault. I'd expect a different attitude and service from a Hilton hotel, especially in an executive lounge. I travel the world and stay in many different hotels, also different Hilton hotels. If this would have been my first stay at a Hilton I would never book a Hilton again.

Plussat: Location

Miinukset: Poor relaxation areas

Plussat: Restaurant stuff is very helpful, knowledgeable! Food was delicious . I would give an extra point to restaurant manager for so nice & adequate stuff!!! You have excellent team!!!

Miinukset: Swimming pool is very small, wouldn't call it swimming pool :(

Plussat: All!

Miinukset: Nothing!

Plussat: Location and value for money

Miinukset: Breakfast is expensive

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: Everything is just amazing

Plussat: great room with view.comfy mattress,really good breakfast,helpful and polite staff.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: We have stayed here before so we knew what to expect which is why we chose to stay here again. We prefer the cosmopolitan atmosphere. The staff are all very friendly and helpful.

Miinukset: We have always had a light breakfast in the Artists Bar. There is no way we could justifying paying £19 each for a breakfast in the restaurant which I suspect is aimed at those on expense accounts. This time there was a very limited choice in the bar so we had just croissants and coffee which for us was enough. However I read that the manager had changed the options available obviously aimed at encouraging people to have the extortionately priced breakfast in the restaurant. I feel this is not good customer service as many people these days would prefer the healthier option of a continental breakfast. The only other comment is that there was an unpleasant smell of drainage each time we entered the room and as the windows do not open there was no way of clearing it.

Plussat: As independent travelers we needed somewhere that was accessible by public transport. The hotel is only about 5 minutes walk from the nearest Metro. Staff extremely pleasant and happy to help even when we floundered with the language. Excellent buffet breakfast in a very airy dining area.

Miinukset: Very little. If I was being picky then would have liked BBC News and a kettle in the room but that’s me just being overly English. Will definitely consider it when next looking at hotel accommodation in Sofia.

Plussat: very good breakfast,good location,very good staff,clean and large room

Miinukset: All is good

Plussat: Very clean. Staff extremely friendly and helpful. We checked out at 4 AM Saturday night, wife wanted to use the sauna before we left, they opened it for her around midnight. We asked for coffee while waiting for the cab, they opened the breakfast room and made two coffees (it's a single cup machine) to go. Also arranged us excellent trip to the Rila Lakes on Friday.

Miinukset: Room was a bit small, no coffee maker or electric kettle in the room.

Plussat: Good location, nice staff, I recommend private parking (20L per day - 10€). Very nice view from the top floor, breakfast OK. Free Sofia Tour was perfect, guide Kris very funny, do not miss when in Bulgarian capital.

Plussat: The staff was very friendlyand they was help us

Miinukset: I WILL prefer near the vidosha street

Plussat: It was clean! The location is great. Small gym.

Miinukset: Bed wasn’t that comfy. Not so many options for breakfast. Don’t expect SPA that’s just simple sauna.

Plussat: Cosy room, close to center.

Plussat: It was clean, comfortable and handily close to the main rail and bus stations in an up and coming area on the northern edge of the city centre. Breakfast was good and the staff were always friendly and cheerful.

Plussat: The location is not as good as advertised; although close to the centre, it’s equally close to some shabby neighbourhoods.

Miinukset: The staff are very helpful bit not all of them speak good English — minor detail.

Plussat: We like the location of the hotel. It's walking distance to many places. The staff were very friendly.

Miinukset: The only complaint we have is that the hallway smelled like cleaning chemicals.

Plussat: Nice staff and location

Miinukset: Non smoking rooms smelt of cigarettes and main reception area closed due to construction work

Plussat: Very good location and well connected. Very close to good places to eat and an easy walk to places we wanted to visit.

Miinukset: All in all a good stay for us and made a positive impression. Only problem was we had a leak near the entry but they fixed it within minutes of us calling for services. Oh and the other thing was, it indeed was good value for money but beware that your breakfast is NOT included in the price. It's 15 lev per person for a very good breakfast spread.

Plussat: All the staff were great they are helpful and cheerful

Miinukset: No dislikes

Plussat: Perfect breakfast. Clean. Comfortable mattress. Nice location

Miinukset: Noise of the church bell.

Plussat: Pistämätön sijainti aivan keskellä, roomalaisaikaisten kaivausten ja bysantin kirkkojen vieressä.

Miinukset: Huoneessa yöpöydän valaisimessa ei ollut katkaisijaa, piti käyttää töpselillä.

Plussat: Lovely staff, Lobby Bar was great, really good atmosphere throughout the hotel

Miinukset: Hotel was undergoing refurbishment so some areas were not good. Taxi drivers were quite grumpy & not very communicative

Plussat: The location is good

Miinukset: The maintenance work, the lobby is closed and the old walkways corridors think there will be a renovation for all that

Miinukset: The entire week they were remodeling the whole entrance so you had to walk through construction to get anywhere. A typical breakfast in the city is about 10-16 leva a person and for that same food here it is 40+ leva. It just seemed that everything in the hotel was marked up 400% for a sense of entitlement that made no sense. I stayed at other hotels that were half the cost with the same quality rooms.

Miinukset: Ei yhtä mitään oikeasti

Plussat: We spent at hotel Balkan twice in the same month since we really enjoyed our first time and couldn’t think of any better place to stay in Sofia, the rooms were beautiful and big enough, we took one double room and one triple room (2 single beds + extra bed opened for the youngest child aged 10). We had a great parking spot on the front of the hotel main entrance (paid for it but it was completely comfortable and worth the price (33Euro for 24 hours) and we came with a Van which is not so easy to find a good parking spot in city center especially with a van. The breakfast was very good, a variety of flavors, every one can find it’s lovable food to eat. The Staff were super nice and warm. The service is very good, each and every one of the staff we met in the hotel: parking guy, doorman, lobby, room service, breakfast and on... were very open forward and welcoming, made our stay so warm and comfortable. Last and best is the location, the beautiful Vitosha street just few minutes away, the market, temple and more.., all close by, definitely no need to use the car.

Miinukset: I really enjoyed everything about this hotel!!

Plussat: Middle of Sofia. Easy walk to attractions and restaurants.

Plussat: Matras

Miinukset: Was perfect for my 1 night stay

Plussat: Very friendly staff, especially Stanislav was very smiley and service-minded.

Miinukset: The bed was very hard. The coffee was almost undrinkable.

Plussat: Great location, just a short stroll to everything, including the metro which takes you straight to the airport. Super comfortable room and bed. Lovely to have a gym to work out in.

Miinukset: No good coffee.

Plussat: Big room which terrace.

Miinukset: Dated furniture and some unpleasant smell from the carpet.

Plussat: Room size good

Miinukset: Blankets super small and uncomfortable

Plussat: Staff were very good, helpful and friendly. Room was large and clean.

Miinukset: When we wake we like to make tea before showering. There was no kettle or tea, coffee facilities. Also no free water. We arrived late and again no option to make tea and restaurant was closed. The breakfast food / drink was not replenished quickly

Plussat: Coffee was strong at the breakfast table

Miinukset: The blankets were so ridiculously small...I wonder how they have come up with this size as I have not seen such anywhere around the world.

Plussat: near city center, minibar on the room, polite employees, clean and neat, using magnetic card locks, elevators waiting in the lobby

Miinukset: breakfast missing napkins, big sauna but seems that it´s needed to require the entrance in advance

Plussat: The receptionists and picollo were polite and friendly. Clean and big room. Excellent location.

Miinukset: No glasses for 2 at the room. No staff available at 7.30 am in the restaurant to ask for decaff coffee for example.