Sofia hotellit lähellä Slaveykov Square

Plussat: Great service, huge rooms, good value for money

Miinukset: Beds made of cast concrete

Plussat: Huge room!!! Great bathroom, robes

Miinukset: But previous guests had smoked in the bathroom, but staff sorted this quickly!!! Marks on the top cover ! English tv one channel! The news!

Miinukset: Food isn't great

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Fantastic hotel. The ambience speaks of richness and forgotten era. The morning breakfast is glorious, so is the restaurant. Food is delicious, perfection. All in all, quality and super value for your money.

Miinukset: N/A

Plussat: Fantastic hotel, stayed at the Grand second time. Friendly staff ,great service.All top class, definitely will come back.Recommended.

Plussat: Nice localisation in the center. Friendly staff

Miinukset: It should be more clean in the room - carpet had stains, walls was dirty, some stuff in room was broken.

Plussat: Very comfortable and well organized hotel. Staff very helpfull and polite.

Miinukset: -

Plussat: Erinomainen sijainti aivan ydinkeskustassa. Kunnollinen vartioitu parkihalli ml. parkkipalvelu. Loistokas sviitti.

Miinukset: Kylpyläosasto

Plussat: nice spacious rooms

Miinukset: communal areas a bit faded and tatty.

Plussat: The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.

Plussat: It was clean, friendly and the breakfast was very good.

Plussat: Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.

Plussat: Accomodations, location

Plussat: hotel staff has been very kindly and useful for any request

Plussat: Staff was great, Food was great too, location is great.

Miinukset: Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.

Plussat: Exelant

Plussat: It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful.

Miinukset: The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).

Plussat: Very good breakfast. Friendly staff. Good location. Very comfortable mattress.

Miinukset: I have no complaints.

Plussat: The hotel is very close to Sofia City Centre but because it's located on a side street it's very quiet. The main Metro station of Serdika is a short walk away with a direct link to the Airport. Don't miss the Roman Ruins that surround the station or the ancient church next to it. The rooms were very comfortable, clean and modern. Breakfast, which is excellent, is served in the restaurant towards the back of the hotel. There are hot and cold choices and fresh fruit salad. We had dinner in the restaurant which was also superb and hotel residents get 10% off. The staff are super friendly and helpful, from the cleaning staff to the restaurant staff to the reception staff, all of them were very professional. Highly recommended!

Miinukset: Nothing!

Miinukset: Unfortunately we arrived late at night and the receptionist didn’t speak English!! We get out to eat but we didn’t find anything opened. No one informed us about that as he couldn’t speak English and he didn’t understand our questions. In the elevator the lights was off! 11:30 in the night! The rooms was smelling and it wasn’t clean enough. Also there was a noise in the room during all night. Next morning we just hear apologies but finally they asked us to pay extra for their parking.

Plussat: excellent breakfast. Very good variety of food.

Plussat: Clean, comfortable and helpful staff.

Miinukset: Sometimes WiFi connection is really slow.

Plussat: Location, staff and value for money.

Miinukset: The room was a little warm and I couldn’t turn the air con down or it just wasn’t working.

Plussat: The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :)

Miinukset: As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.

Plussat: Very convenient and inexpensive shuttle service from/to Airport.

Miinukset: Room keys did not work at first. Issue well solved.

Plussat: the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.

Plussat: the bath salt

Miinukset: not all the rooms has bath tub

Plussat: Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!

Plussat: visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.

Plussat: I liked the Italian restaurant and the loby

Miinukset: no there was not

Plussat: We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time.

Miinukset: Not at all. Would rate this.

Plussat: Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.

Plussat: The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.

Plussat: Toimi siten kuin odotin ml aamiainen oli ok ja netti toimi.

Miinukset: Tupakoitiin sisälläkin kuten näytti olevan muuallakiin maassa. Kokolattiamattoja ei huoneessa tarvita.

Plussat: Cheap. Friendly. Clean

Miinukset: Nothing. Fab value for money

Plussat: The staff was very friendly and helpful

Plussat: Clean, neat, barebone basic but was pleasantly surprised that it was really decent for the price we paid. Honestly well worth the money.

Miinukset: The location isn’t the greatest, but taxis are dirt cheap so I wouldn’t worry about the location.

Plussat: The hotel is very well situated in the city centre. It is clean, cosy, breakfast is diverse and fresh. It offers parking also, but at an extra 10 euro per night.

Miinukset: I find that the price of the parking per night is a bit too much.

Plussat: Very professional, real hotel, high standard, nice view, good location, good service

Plussat: Erittäin ystävällinen henkilökunta. Hyvä aamiainen. Kylpyhuoneet siistit. Hotellilla hyvä sijainti.

Miinukset: Huoneistossa ei löytynyt tuoleja eikä kunnollista pöytää. Kokolattiamatot pois!! Hotellissa oli myös äärettömän kuuma.vähempi lämpö riittää hyvin.

Plussat: Friendly stuff, very clean rooms. Excellent value for the money. Good location, near to the center...

Miinukset: Nothing.

Plussat: Front desk staff were pleasant and generally helpful. It is a short walk to the city.

Miinukset: Our booked apartment was not available and we had not been advised. The breakfast was of a very low standard, roomservice and restaurant were advertised but not available (at least not at 8pm at night). The street the hotel is on is very run down.

Plussat: Hotel has excelent staff, realy nice and helpfull people Good value for your money

Plussat: I got an upper category room for the same price

Miinukset: moderate restaurant services

Plussat: food in the hotel restaurant, quality and diversity

Miinukset: not very much the neighborhood

Plussat: Helpful staff We could easily walk to all the main churches, museums and attractions in the centre of Sofia Efficient shuttle to the airport

Plussat: Very clean hotel, new hotel, good location, very good service and treatment .

Miinukset: Small rooms for 2 persons

Plussat: Room was clean and spacious and great value for money. In a great location close to the bus station.

Plussat: Bathroom was clean and more modern than the rest of the room. Room was comfortable and clean where it counted. Very good location near to the bus stop and quiet area. Reception was very good and friendly. I only wanted somewhere to get some sleep for a few hours after my flight before the bus the next day and this was perfect.

Miinukset: Hotel was a little dated and grubby in places.

Plussat: Great location, close to the train and bus station. Super friendly receptionist, who greeted us in the evening and answered fully all the questions we had!

Plussat: Location...close to central bus station

Miinukset: There was a horrible smell from the toilet/drain that resulted in keeping both windows open.

Plussat: I will start with ranting about Bulgaria (apologies - this must go on record) I been 2 half days in Bulgaria (6 hours in total), before getting to this hotel. During this time I was cheated twice by Taxi drivers, was driven away (bodily) from Bus central information, for asking where some bus station is located, and was delayed for 30min in the border because god knows what. So - I got to the hotel feeling quite pissed off (night before the flight back). Got into the room and ... there is leakage of water there and the bathroom is flooded. I thought to myself, what the ... But from there things changed - The receptionist, came quickly to check and immediately transferred me to some upgraded room. He was very polite and helped me to get some decent Taxi in the morning. So - if u r forced to come to Bulgaria, I certainly recommend this hotel

Miinukset: Everything else beside the hotel

Plussat: Very comfortable

Miinukset: Difficulties with AC, changed rooms

Plussat: The beautiful hotel is in the middle of the center , the stuff was great and kind , the rooms super clean and beautiful ! We just loved it and will Come back ! Julia and Isabella

Miinukset: Nothing

Plussat: Everything in general was great, specially reception personal who was really helpful to give advices about the city and just make the stay even more comfortable. Service was fast and professional. Placement was incredible , view was really beautiful and there was a nice balcony It's a hotel that's has this old charm of a real 5 stars hotel. Really enjoyed it! Would 100% recommend it!

Miinukset: Bathroom cleanliness was more or less, that's the only negative thing I observed and was not well vacuumed after my second stay.

Plussat: It has the real feel of a GrandHotel, the Staff was nice, the Location absolout superb. I was staying at the Junior-Suite, the Interior is "Oldschool" or Baroque but it fits the Sytle of the Place

Plussat: Service and Location were amazing!

Plussat: Pistämätön sijainti aivan keskellä, roomalaisaikaisten kaivausten ja bysantin kirkkojen vieressä.

Miinukset: Huoneessa yöpöydän valaisimessa ei ollut katkaisijaa, piti käyttää töpselillä.

Miinukset: Big party in the hotel with very loud music

Miinukset: Broken aircon, the reception said they will give me a fan instead but when I came back to the room there was none. The tv was not working either. Overall for 5 star hotel I have to say a rather poor experience.

Plussat: Location and staff

Miinukset: Physical M&E needs a total evaluation. I suspect the chillers are way past minimal efficiency standards. Air conditioning does not work well at all. Very uncomfortable when temps reached 33C.

Plussat: Location

Miinukset: Room was not well lit

Plussat: Large rooms, grand hotel

Miinukset: Excessively expensive minibar....daylight robbery..stock up beforehand!

Plussat: Very good staff, very clean and the central location.

Miinukset: Breakfast was not included in the price and to have it seperately costed too much.

Plussat: Very central location, next to the metro and the pedestrian area.

Miinukset: No plugs near the bed to plug in cell phone.

Plussat: I liked the location,decor,linen

Miinukset: Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.

Plussat: The wide corridors and soundproof rooms.

Plussat: Excellent location and very good service as employees are fully dedicated to customers.

Miinukset: The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).

Plussat: Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view.

Miinukset: Room service rather expensive however prompt.

Plussat: the location

Plussat: very comfortable hotel all the staff only too pleased to assist food in the restaurant first class

Plussat: Comfort of bed, television and silence

Miinukset: Price of food and no parking

Plussat: The room was nice and very clean. Nice view over the square. The restaurant food is good but breakfast prices I expected to be lower. Reception people very good and kind.

Miinukset: The pool in the SPA was a bit cold. Was even difficult for us to stay in the water, we not even tried with the baby.

Plussat: location is ok, breakfast too

Miinukset: hotel in need of renovation, nasty smell in the rooms, pool not bigger than a cup of coffee, overall dated

Plussat: Only location and staff.

Miinukset: Rooms are very small, old, cold and uncomfortable. Quality Amenities are poor.

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: The hotel was great. We loved our room, it was quiet and with the great view of the city. It was spotlessly clean and comfortable. The bed was large and the bathroom was very clean and spacious. The staff was very helpful and we really enjoyed our stay. The breakfast was great, with many options. The hotel is only a short walk from the city center and through the nice park and pedestrian zone.

Miinukset: Not really that important, but the spa/relax area could be a bit more intimate and with dimmer lights at night.

Plussat: Good breakfast, nice views

Miinukset: Very expensive internet access - 20€ per day!

Miinukset: Quality of food both in the 4 Seasons restaurant and room service!

Plussat: near city center,

Miinukset: the windows do not open,internet is very expensive

Plussat: Quality of accommodation, Performance of staff, value for money

Plussat: Service_Room, although you cannot open the window. The Lobby, and Sauna team bath free of charge:)

Miinukset: Internet: They charge 20 Euros a day for internet, or 2,5 Euros an hour!!! Internet is not a luxury any more especially in 5 stars hotel!

Plussat: Hotel clean in the center of Sofia.

Miinukset: Parking not free, it is non acceptable for Hilton cathegorie. Health center very bad, swimming pool not suitable for Hilton hotels small, not clean. Internet very very expensive EUR20 / day. Internet wireless often free on 5 star hotels novadays.

Plussat: Spacious rooms; excellent location; nice breakfast

Miinukset: Looks very basic for a 5-star hotel; shower tray leaked; you have to pay extra for internet; small pool not suitable for swimming

Plussat: If you have had a pool and a poolbar on the rear side of the Hotel everything would have been perfect.

Miinukset: Musik in the bar booring

Miinukset: you cannot open the windows ... so to much aircon !

Plussat: Big and comfortable room, excellent sport facilities, nice restaurants, excellent location next to metro station.

Miinukset: Not very clean, maintenance could be much better. The interior decor is somewhat challenging.

Plussat: The best part about this hotel are the restaurants located in the same complex -- especially Captain Cook, which is one of the best restaurants, if not the best restaurant, in Sofia. The location of the hotel is good if you want to avoid the busy city center. Room service was good.

Miinukset: The hotel is in need of a complete renovation, it is that outdated. We had two rooms: a standard one and a premium one. The standard room is at the level of a 3-star hotel, with quite outdated furniture. No coffee machine in the room or anything like that, not even a spare blanket. Air-conditioning could not be controlled from the room -- I had to call the reception. The premium room was more recently renovated, but with some strange design choices, which I could not figure out. For example, half of the outside wall was taken by shelves that were completely empty. I am not sure what I was supposed to do with those, put my clothes there or what? The bottles of mineral water were not replenished after the first day, neither were the shampoos and soap. I asked for an umbrella at the reception, which the couldn't provide although it was clear that there were not many guests staying at the hotel. Checking in took forever. Covid-19 measures were put in place, but not followed (e.g. the single entry and exit, etc.). Not what I would expect from a five-star hotel.

Miinukset: The shower head was broken. The tv didn’t work. The ac kept turning on after multiple tries to turn it off. We had trouble locking the door.

Plussat: A bit oldfashioned and kitch, but an amazing atmosphere and even better music

Miinukset: See above

Plussat: Everything

Miinukset: Paid parking

Plussat: - location - view - service This is not 5 star - it is in reality comparable to 3-4 star hotel. But still probably one of the best options to stay in Sofia.

Miinukset: -mattresses are old and springy. We were exhausted and slept well though.

Plussat: The front door manager was awesome