Sofia hotellit lähellä National Palace of Culture

Plussat: Great service, huge rooms, good value for money

Miinukset: Beds made of cast concrete

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Location

Miinukset: The staff at the restaurant is not at the required level. They are either rude or the level of their english is not that good.

Plussat: Clean, comfortable and helpful staff.

Miinukset: Sometimes WiFi connection is really slow.

Plussat: Clean, new, comfortable, friendly staff, amazing free breakfast, variety of tv channels.

Miinukset: No fitness center, no in-room phone for outgoing calls (the one available is just to contact reception), ironing board and iron only available per request from reception.

Plussat: They did not give me a room even though I had prepaid for it.

Miinukset: Central Hotel appears to be running a "bait and switch" where they lure you in with a great low rate (in my case £45 for a deluxe room) and then when you show up they tell you they're full and they transfer you to a different hotel farther away (in my case the Ramada which is not a Hotel I ever would have chosen although the receptionists were nice and helpful). The lady at the Central Hotel check-in said "this has never happened before" but a receptionist at the Ramada (rolling their eyes) said it happens 2-3 times a month. Kayak.co.uk should be aware of this scam as it is damaging to it's reputation as a reliable booking service. This was my first visit to Sofia and only had one day so the whole experience wasted my time and left me feeling frustrated and taken advantage of.

Plussat: Location and staff

Miinukset: Physical M&E needs a total evaluation. I suspect the chillers are way past minimal efficiency standards. Air conditioning does not work well at all. Very uncomfortable when temps reached 33C.

Plussat: Location

Miinukset: Room was not well lit

Plussat: Large rooms, grand hotel

Miinukset: Excessively expensive minibar....daylight robbery..stock up beforehand!

Plussat: Very spacious room. Good fixtures in the bathroom.

Miinukset: Stains on the wall, rank smell in the bathroom, very soft beds. Our window looked directly into a slummy apartment across the alley. Wifi only worked in the lobby, but not the rooms very well. Also the location is not as good as it appears, the nicer area of town is definitely to the south nearer the cathedral church and Vitosha Street. The staff was very indifferent as well.