Sofia hotellit lähellä National Palace of Culture

Plussat: Great service, huge rooms, good value for money

Miinukset: Beds made of cast concrete

Plussat: Not up to standard

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Miinukset: I'm very disappointed in Grand Hotel. During our stay from 13 September to 15 September we had a robbery in our room on Friday night. There was an enormous amount of damage (which we had to pay for ourselves) + more than €7000 worth of property was stolen, this is where the police came in where we were treated as perpetrators. A 3rd key was found by us on Saturday afternoon so I think these are very suspicious circumstances. What disappointed me is that the staff of the hotel offered very little help to investigate this case. As a good customer of Grand hotel I will not book with you anymore for my next stay in Sofia.

Miinukset: I didn’t like that there is no windows that can be open in the room. Only rooms in floors 1 and 2 with windows and floor 9 with balcony.

Plussat: Great location, very central.

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: The location was superb. The services are all there. Staff, especially the concierge, was very helpful. The room was huge and so was the bathroom. The view was beautiful.

Miinukset: They do NOT have secure WiFi. They spray air freshener in the lobby and in the hallways by the rooms. This is unnecessary, unhealthy, and a waste of energy. Our keys did not work. Each time we said that, they told us not to keep it near our cell. I believe in the fourth try, I was pleasant but curt. They sent someone to reset the timer on the lock and it worked well.

Plussat: Large rooms, comfortable beds, good bathrooms with large baths, easy to use Wifi, functional aircon and good information and support from the concierge team - Savva, Dennis and Yorgan. All staff pleasant and helpful.

Miinukset: Buffet breakfasts were good with plenty on offer but probably overpriced at 40 Lev. Not much atmosphere in the bar but ok for a beer and a sandwich.

Plussat: The behavior of the staff. Excellent

Plussat: The location

Miinukset: Late check in and the bar in the lobby not good

Plussat: The breakfast was excellent. The hotel was located with easy access to the key tourist sites.

Miinukset: I can't think of anything that would have improved the experience.

Plussat: Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast

Miinukset: Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.

Plussat: Great central location on pedestrian street. Many nearby eating options. Great breakfast.

Plussat: Everything else

Miinukset: Needs more lighting in the room

Plussat: Location perfect. Comfortable with stylish modern design - not everyone's sort of thing but I liked it!

Miinukset: The breakfast was appalling - unattractive & unpleasant. For a hotel with such great design credentials it really needs to up its game - do what they do better or do less but perfectly. Also music videos and football from 07.00 to 23.00 is not everyone's cup of tea!

Plussat: Beautifully presented rooms in a fantastic location. The staff were extremely friendly and helpful. The breakfast was delicious. Loved everything about this hotel and would highly recommend it to other guests.

Miinukset: Nothing

Plussat: Breakfast offered a reasonable choice for a small hotel. The location is very good, as the hotel looks on to the main pedestrianized shopping street. Rooms are decorated in a quirky and original manner.

Miinukset: Weirdly, no fruit juice offered at breakfast. In-room TV a bit limited.

Plussat: Wide choice for breakfast, good quality in the restaurant. Central location is ideal.

Plussat: Best location!! Very friendly receptionist. The breakfast was very good and tasty. Over all excellent place! The luxury room was very spacious and comfortable.

Plussat: A well presented hotel in a fantastic location. Extremely friendly staff.

Plussat: Modern hotel with central location. The room was clean, the breakfast had everything you need, the staff was friendly and helpful.

Miinukset: The thing that we didn't like was the presence of Russian flag at the reception. For us it means support for the aggression and terrorist actions of Russia on the territory of Ukraine. If this is not the case, then the hotel should remove this flag and not to hurt feelings of Ukrainians. We hope that the owner of the hotel and management understand such things.

Plussat: Excellent location and the most cordial staff.

Miinukset: Please increase the cleanness level.

Plussat: Clean, new, comfortable, friendly staff, amazing free breakfast, variety of tv channels.

Miinukset: No fitness center, no in-room phone for outgoing calls (the one available is just to contact reception), ironing board and iron only available per request from reception.

Plussat: Close to public transportation, shops and all historical sites. Nice breakfast, wide selection. Clean rooms.

Plussat: Nada

Miinukset: To stay in the booked hotel and not in another one

Plussat: The staff where pleasant. Nothing was to much bother. The breakfast was lovely. The restaurant perfect.

Miinukset: Absolutely nothing. It was perfect.

Plussat: Good food mostly pleasant staff reasonably close to central Sofia

Miinukset: Weird disappearance of my iPad that mysteriously reappeared in our room after we had left for the airport. Some staff were very helpful but one insisted it was in the room after multiple searches had proved the contrary. No idea what really happened

Plussat: We loved the reception staff, the service, the cleanliness, the central location, the breakfast the SPA and the overall attitude of the entire hotel staff

Miinukset: Can't think of anything

Plussat: Breakfast was ok

Miinukset: Room not as described in booking. Smaller and with less facilities Telephone lines out of service

Plussat: Breakfast is nice and hotel location is near to downtown.

Plussat: They did not give me a room even though I had prepaid for it.

Miinukset: Central Hotel appears to be running a "bait and switch" where they lure you in with a great low rate (in my case £45 for a deluxe room) and then when you show up they tell you they're full and they transfer you to a different hotel farther away (in my case the Ramada which is not a Hotel I ever would have chosen although the receptionists were nice and helpful). The lady at the Central Hotel check-in said "this has never happened before" but a receptionist at the Ramada (rolling their eyes) said it happens 2-3 times a month. Kayak.co.uk should be aware of this scam as it is damaging to it's reputation as a reliable booking service. This was my first visit to Sofia and only had one day so the whole experience wasted my time and left me feeling frustrated and taken advantage of.

Plussat: Comfortable beds

Miinukset: Furnishings and carpet a bit dowdy.

Plussat: The hotel is only a 10 minute walk away from the pedestrian street with lots of restaurants. Serdica station is also about 10 minute walk away. There's several tram lines running nearby so the connections are good.

Plussat: The front desk staff were as good as it gets. We experienced problems booking buses & taxis which were all sorted with the best of attitudes.

Miinukset: Breakfast short staffed on our 2nd day. However those who were there did an incredible job.

Plussat: Very good location

Miinukset: No hot water, sewage smell in room , no heating We where completely ignored by the staff. DO NOT USE THIS HOTEL

Miinukset: The room was next to the kitchen. Apparently we were upgraded....The bathroom door was not able to close as the company who did the renovations didn't place the door properly. Also the shower door was opening towards inside so was difficult to get in the shower. So sad that money have been spent and such a poor renovations.

Plussat: Great very central Location. Small yet comfortable beds. Nice interiors with beautiful patina of an era gone by. Cheap. Perfect airport pickup and transfer.

Miinukset: No room service. We've stayed for 3 days. Extremely loud music in the night club next door. Impossible to rest. Broken TV. Badly leaking shower overflowing the bathroom. Bathroom door could not be closed and locked. Grumpy stuff not very happy to do their work.

Plussat: The location is good if you like nightlife and noise

Miinukset: Not a luxury hotel. Very dated, poor service. Did not get the room we booked so had to make do with smaller room. Also had to get them clean the room, we had no mattress cover and dirty pillows.

Plussat: The Hotel's position in Central Sofia is wonderful. We enjoyed an excellent evening meal with good wine in the restaurant. The staff were very friendly, attentive and helpful. We ordered breakfast to our room. Both breakfasts (an American and a Continental) were splendid; could not fault them. The very best of fresh orange juice, good coffee and croissants. Thank you

Miinukset: Nothing to report.

Plussat: We liked the location of the hotel.....right next to pedestrian area with many restaurants and shops. Souvenir market a short walk away. Ruins and digs close by and very interesting. The food was excellent at the restaurant and the breakfast buffet. Nice well appointed room and we were lucky enough to get an upgrade overlooking the dig with ruins. Most important sites in the old town are within walking distance.

Miinukset: THE SAFE THE SAFE THE SAFE. Our safe was in a dark closet with no light and on the floor of the closet. You had to lay down on the floor and try to see the numbers. We goofed it up twice and found out many of the staff don't speak English. Finally ended up carrying passport and money on tours which was very uncomfortable. Other than the safe we loved the hotal. Mushroom risotto was incredibly good.

Miinukset: Did not get twin beds as requested and subsequently confirmed prior to stay in person. Room smelled like cigarette smoke.

Plussat: Beds were very comfortable. Location is central

Miinukset: The rooms were in the process of renovation. The floors were dirty. The breakfast was too expensive. The hotel is overpriced

Plussat: Pistämätön sijainti aivan keskellä, roomalaisaikaisten kaivausten ja bysantin kirkkojen vieressä.

Miinukset: Huoneessa yöpöydän valaisimessa ei ollut katkaisijaa, piti käyttää töpselillä.

Miinukset: Ei yhtä mitään oikeasti

Plussat: Great location very central next door there St George’s iconic cathedral. Staff were fantastic- nothing too much trouble, warm, courteous, prompt and efficient.

Miinukset: Slightly tired decor wise as is do often the case with the” Grand old Dame” hotels

Plussat: It was a few steps away from Lavov Most Metro stop Metro stop.The restaurant attached to the hotel had a great selection of Bulgarian and International dishes.The room was a good size and a good size bathroom.Overall great value for money

Miinukset: There was no tea or coffee in the room

Plussat: Hotel very clean. Beds very comfortable

Miinukset: More choices for breakfast ... especially options without cheese

Plussat: Good location between the train station and central town. Cafe adjoining (and serves the breakfast) door has excellent food.

Miinukset: Nothing

Plussat: Perfection is location. Breakfeast is wonderfull and hotel is very clean. Every detail in the room was thought out. The minibar was full and gorgeous. Balcony view was very good. Thank you for everything.

Plussat: Good breakfast

Plussat: Huoneet olivat siistejä ja mukavia. Wi-Fi toimi hyvin. Aamupala oli take away -tyylinen ravintolan remontista johtuen.

Plussat: Aamiainen oli remontin vuoksi korvattu osittain pilaantuneilla hedelmillä ja valmiilla sämpylöillä. Remontista ei ollut tietoa etukäteen. Istumapaikkoja olisi voinut olla aulassa enemmän tai ulkona.

Miinukset: Aamiainen oli pettymys. Huoneet olivat siistit, mutta vanha kokolattiamatto oli likainen. Parvekkeen näköala oli rumaan betoniseinään.

Plussat: good location

Miinukset: the old woman on the recaption try to cheet us twice: first time with the change when we pay and secound time that she said we took snack from the minibar while we don't took anything.

Plussat: I like the breakfast at cafe 1920.

Plussat: Breakfast

Miinukset: Old hotel. Not very clean

Plussat: Room was modern,clean & comfortable.

Miinukset: All aspects of the hotel were satisfactory.

Plussat: The room was nice and clean.

Miinukset: The receptionist was rather curt and scathing but the night one was fine. It was a bit of a walk to find a good restaurant. Parking also was not very close to the hotel.