Sofia hotellit lähellä National Palace of Culture

Miinukset: The TV is rubbish I’ve stopped in lots of hotels in Sofia and all over Bulgaria so the lack of TV is astounding even the cheapest hotels have over 100 channels but here has only 25 and just 1 English at that is news

Plussat: Very nice hotel, perfect location, lots of clubs at open area nearby. Walking distance to everything. Staffs are nice and provide good service. We like the style of the rooms too.

Miinukset: The bed was too hard

Plussat: I loved my stay at the Grand Hotel in Sofia! The staff was exceptional (especially concierge Yordan), the transfers were east, the bar and cafe were convenient, the location was incredible, and the room was clean, comfy and quiet.

Miinukset: The decor in the room was a little dated and he bar was a little pricey

Plussat: Five star hotel, and the quality is for five star. Nothing to say, rooms are very very big, clean, and the position of the hotel is in teh center.

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: This is a truly 5 stars hotel, very well located in the heart of Sofia. Everything is is the immediate proximity. The staff is very polite, friendly and helpful. You are welcomed like a VIP guest and helped in everything. The room is huge, with a great bed and has all the facilities that you could need. I got an excellent deal on booking and I also received a kind of upgrade at the hotel. There is a free parking at the hotel (guarded).

Miinukset: Everything was perfect.

Plussat: Staff was kind and took good care of us.

Plussat: Staff, breakfast

Miinukset: That my window can not open

Plussat: The cleaness of the room , toilet. Location is very good and near the most attractions. The room is so big ..

Miinukset: The bed mattress is a bit harder than usual.

Plussat: Nice room, all clean, the hotel has 5 star, and the service is 5 star. Also the restaurant is very good and the position is in the center of the capital, sadly I had no time to try the spa services.

Miinukset: All good

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Very nice modern hotel

Plussat: The location is not too far from the city center and nicely situated at a park.

Miinukset: The service level and attitude of the bar personnel was lacking. I have a peanut allergy and when peanuts were nicely put on the table with our drinks I asked the lady if she could please remove the peanuts due to my allergy. She then simply removed them with no apologies or offer of pretzels. Not even en excuse if the pretzels were not available. We had a bad experience concerning the executive lounge. Service was supposed to be available till 23:00. When we arrived at 22:45 the person responsible had already turned off the coffee / tea machine and had cleaned it. He was aiming to leave at 23:00. When we asked to get tea he simply said the lounge was closed. We had to remind him it was 22:45 and there was still 15 minutes of service to go. He then agreed but didn't offer to turn on the machine for tea and no excuses at all. He made us feel like it was our fault. I'd expect a different attitude and service from a Hilton hotel, especially in an executive lounge. I travel the world and stay in many different hotels, also different Hilton hotels. If this would have been my first stay at a Hilton I would never book a Hilton again.

Plussat: Location

Miinukset: Poor relaxation areas

Plussat: Restaurant stuff is very helpful, knowledgeable! Food was delicious . I would give an extra point to restaurant manager for so nice & adequate stuff!!! You have excellent team!!!

Miinukset: Swimming pool is very small, wouldn't call it swimming pool :(

Plussat: All!

Miinukset: Nothing!

Plussat: Location and value for money

Miinukset: Breakfast is expensive

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: Everything is just amazing

Plussat: great room with view.comfy mattress,really good breakfast,helpful and polite staff.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: We have stayed here before so we knew what to expect which is why we chose to stay here again. We prefer the cosmopolitan atmosphere. The staff are all very friendly and helpful.

Miinukset: We have always had a light breakfast in the Artists Bar. There is no way we could justifying paying £19 each for a breakfast in the restaurant which I suspect is aimed at those on expense accounts. This time there was a very limited choice in the bar so we had just croissants and coffee which for us was enough. However I read that the manager had changed the options available obviously aimed at encouraging people to have the extortionately priced breakfast in the restaurant. I feel this is not good customer service as many people these days would prefer the healthier option of a continental breakfast. The only other comment is that there was an unpleasant smell of drainage each time we entered the room and as the windows do not open there was no way of clearing it.

Plussat: As independent travelers we needed somewhere that was accessible by public transport. The hotel is only about 5 minutes walk from the nearest Metro. Staff extremely pleasant and happy to help even when we floundered with the language. Excellent buffet breakfast in a very airy dining area.

Miinukset: Very little. If I was being picky then would have liked BBC News and a kettle in the room but that’s me just being overly English. Will definitely consider it when next looking at hotel accommodation in Sofia.

Plussat: very good breakfast,good location,very good staff,clean and large room

Miinukset: All is good

Plussat: Very clean. Staff extremely friendly and helpful. We checked out at 4 AM Saturday night, wife wanted to use the sauna before we left, they opened it for her around midnight. We asked for coffee while waiting for the cab, they opened the breakfast room and made two coffees (it's a single cup machine) to go. Also arranged us excellent trip to the Rila Lakes on Friday.

Miinukset: Room was a bit small, no coffee maker or electric kettle in the room.

Plussat: Good location, nice staff, I recommend private parking (20L per day - 10€). Very nice view from the top floor, breakfast OK. Free Sofia Tour was perfect, guide Kris very funny, do not miss when in Bulgarian capital.

Plussat: The staff was very friendlyand they was help us

Miinukset: I WILL prefer near the vidosha street

Plussat: It was clean! The location is great. Small gym.

Miinukset: Bed wasn’t that comfy. Not so many options for breakfast. Don’t expect SPA that’s just simple sauna.

Plussat: Cosy room, close to center.

Plussat: It was clean, comfortable and handily close to the main rail and bus stations in an up and coming area on the northern edge of the city centre. Breakfast was good and the staff were always friendly and cheerful.

Plussat: The location is not as good as advertised; although close to the centre, it’s equally close to some shabby neighbourhoods.

Miinukset: The staff are very helpful bit not all of them speak good English — minor detail.

Plussat: - location - view - service This is not 5 star - it is in reality comparable to 3-4 star hotel. But still probably one of the best options to stay in Sofia.

Miinukset: -mattresses are old and springy. We were exhausted and slept well though.

Plussat: Comfortable bed and lovely view

Miinukset: No consideration for the fact that we had this room for the night after getting married; our celebration was held at one of the hotel's restaurants

Plussat: The lobby is beautiful

Miinukset: Very bad matress the springs getting stuck in the back , Not as expected from 5 stars hotel

Plussat: Not much

Miinukset: Very Rude staff, magnetic card not working (not even after 3 visits to the reception, endes up with a metal key), paid public parking outside, seemed more like a hour rental hotel, 3 stars max.

Plussat: They really tried on decorations in the lobby, some of their rooms, the garden was gorgeous, and the restaurant in the hotel was handy. We gave housekeepers at night some tips, they brought waters and bed side mats everyday. The location was good, not so busy but close to subway, good little market etc. We appreciated that some stuffs were very friendly.

Miinukset: We were disappointed that there were no spa tab with the pool. The renovation construction was going on, the beautiful deco wasn't made well, the housekeeping doesn't vacuum and don't leave all towels and toiletries, one of the expensive restaurant doesn't have good food nor service, the elevators were breaking, someone got stuck..Just not professionally executed.

Plussat: I stay before they changes from kempenskay that time is good , now with very bad management

Plussat: Room was clean and the mattress was really comfy. Good quality toiletries.

Miinukset: The staff at the reception was almost rude, very unfriendly and not willing to help the customers. They definitely should be more friendly and to have a more customer oriented attitude.

Plussat: View from my room, 15th floor, it was great! Sushi restaurant, great menu, perfect cooked, on of the best in Europe I would suggest. Great fun at the club at night.

Plussat: Nice restaurant (Captain cook)

Miinukset: The noise until 1am (ongoing music from the bar / discotheque) which made it difficult to get asleep!

Miinukset: Staff reception

Plussat: Nice and accommodating staff.

Miinukset: Shower head broken and air conditioner barely functioning when I arrived. Staff fixed the shower but never bothered with the a/c. It was suggested I upgrade to a "premium " room for more money but I'm thinking even a standard room should have a/c. Also some thuggish looking weasels with mafia cars hanging around the tragically euro-disco bar. Very very 1980s.

Plussat: Good Breakfast, as we got a room upgrade it was a nice room, the standard booking.com rooms are not recommendable. Around are good restaurants and Bars

Miinukset: The pool is more like a swimming hall and not fits to the hotel

Plussat: Perfect situation, excellent signal and variety of TV channels. Confortable room. Prices estés very interesting.

Miinukset: I want to write this article in English, in order to be understood by hotel staff. This hotel could be a very very good reference in Sofia. Rooms are good, baths are nice, situation is superb... But there are some things unexpected in a high level hotel: breakfast is designed with a interesting idea, the dining room is new, but waitress (specially girls) have no empathy, even they are antiphatic. Smile is free and os good for health. If you order the same menu two days, the way if made It changes!!! Croissant with bacon, cheese and egg. First day, croissant grilled, bacon and cheese separatly. Second day, croissant cold, no cheeese??? The hotel needs inmediatly a professional staff manager.

Plussat: Big rooms and good breakfast

Miinukset: Staff treatment was awful. They seemed to hate their job.

Plussat: Gorgeous hotel. Clean and comfortable. Would stay again

Plussat: Huoneet olivat siistejä ja mukavia. Wi-Fi toimi hyvin. Aamupala oli take away -tyylinen ravintolan remontista johtuen.

Plussat: Very spacious, absolutely great value for the money

Miinukset: Breakfast is served in a menu format.

Plussat: Aamiainen oli remontin vuoksi korvattu osittain pilaantuneilla hedelmillä ja valmiilla sämpylöillä. Remontista ei ollut tietoa etukäteen. Istumapaikkoja olisi voinut olla aulassa enemmän tai ulkona.

Miinukset: Aamiainen oli pettymys. Huoneet olivat siistit, mutta vanha kokolattiamatto oli likainen. Parvekkeen näköala oli rumaan betoniseinään.

Plussat: We have stayed in Sofia hotel for 3 nights. The staff were polite and helpful. We booked the penthouse for family it was spacious and clean with air conditioning and nice view to Lion square. The hotel was only 10 min walk from the train station and the underground stop (Lavov most) is in front of the hotel. However all the attractions and Vitosha street is only a 10 min walk from the hotel. Breakfast wasn’t that good but you can find a very big supermarket opposite the hotel for good food as well.

Miinukset: The main door lock was broken. Little variety for the breakfast and no cornflakes and milk for kids.

Plussat: Excellent

Miinukset: Everything was more than great.

Plussat: Location

Miinukset: The interior is very outdated and not well maintained.

Plussat: Breakfast but it should be better if there were more (orange juce..) long coffe .but the plate served were good cooked

Miinukset: The price is not a good value comparing hotel in the other cities. Maybe because it is the capital..

Plussat: Good size room, view from balcony was very nice. Location close to Main Street and also the train station. Breakfast was good selection

Miinukset: Nothing really

Plussat: Hyvä sijainti, pääsee helposti joka paikkaan. Kohtelias henkilökunta.

Miinukset: Remontti haittasi joitain palveluja, mutta joustavuudella kaikesta selvittiin. Asiakkaille jaettiin eväspussit, koska hotellin ravintola oli remontissa.