Sofia hotellit lähellä Statue of Sveta Sofia

Miinukset: The TV is rubbish I’ve stopped in lots of hotels in Sofia and all over Bulgaria so the lack of TV is astounding even the cheapest hotels have over 100 channels but here has only 25 and just 1 English at that is news

Plussat: Very nice hotel, perfect location, lots of clubs at open area nearby. Walking distance to everything. Staffs are nice and provide good service. We like the style of the rooms too.

Miinukset: The bed was too hard

Plussat: I loved my stay at the Grand Hotel in Sofia! The staff was exceptional (especially concierge Yordan), the transfers were east, the bar and cafe were convenient, the location was incredible, and the room was clean, comfy and quiet.

Miinukset: The decor in the room was a little dated and he bar was a little pricey

Plussat: Five star hotel, and the quality is for five star. Nothing to say, rooms are very very big, clean, and the position of the hotel is in teh center.

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: This is a truly 5 stars hotel, very well located in the heart of Sofia. Everything is is the immediate proximity. The staff is very polite, friendly and helpful. You are welcomed like a VIP guest and helped in everything. The room is huge, with a great bed and has all the facilities that you could need. I got an excellent deal on booking and I also received a kind of upgrade at the hotel. There is a free parking at the hotel (guarded).

Miinukset: Everything was perfect.

Plussat: Staff was kind and took good care of us.

Plussat: Staff, breakfast

Miinukset: That my window can not open

Plussat: The cleaness of the room , toilet. Location is very good and near the most attractions. The room is so big ..

Miinukset: The bed mattress is a bit harder than usual.

Plussat: Nice room, all clean, the hotel has 5 star, and the service is 5 star. Also the restaurant is very good and the position is in the center of the capital, sadly I had no time to try the spa services.

Miinukset: All good

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Very nice modern hotel

Plussat: The location is not too far from the city center and nicely situated at a park.

Miinukset: The service level and attitude of the bar personnel was lacking. I have a peanut allergy and when peanuts were nicely put on the table with our drinks I asked the lady if she could please remove the peanuts due to my allergy. She then simply removed them with no apologies or offer of pretzels. Not even en excuse if the pretzels were not available. We had a bad experience concerning the executive lounge. Service was supposed to be available till 23:00. When we arrived at 22:45 the person responsible had already turned off the coffee / tea machine and had cleaned it. He was aiming to leave at 23:00. When we asked to get tea he simply said the lounge was closed. We had to remind him it was 22:45 and there was still 15 minutes of service to go. He then agreed but didn't offer to turn on the machine for tea and no excuses at all. He made us feel like it was our fault. I'd expect a different attitude and service from a Hilton hotel, especially in an executive lounge. I travel the world and stay in many different hotels, also different Hilton hotels. If this would have been my first stay at a Hilton I would never book a Hilton again.

Plussat: Location

Miinukset: Poor relaxation areas

Plussat: Restaurant stuff is very helpful, knowledgeable! Food was delicious . I would give an extra point to restaurant manager for so nice & adequate stuff!!! You have excellent team!!!

Miinukset: Swimming pool is very small, wouldn't call it swimming pool :(

Plussat: All!

Miinukset: Nothing!

Plussat: Location and value for money

Miinukset: Breakfast is expensive

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: Everything is just amazing

Plussat: great room with view.comfy mattress,really good breakfast,helpful and polite staff.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: We have stayed here before so we knew what to expect which is why we chose to stay here again. We prefer the cosmopolitan atmosphere. The staff are all very friendly and helpful.

Miinukset: We have always had a light breakfast in the Artists Bar. There is no way we could justifying paying £19 each for a breakfast in the restaurant which I suspect is aimed at those on expense accounts. This time there was a very limited choice in the bar so we had just croissants and coffee which for us was enough. However I read that the manager had changed the options available obviously aimed at encouraging people to have the extortionately priced breakfast in the restaurant. I feel this is not good customer service as many people these days would prefer the healthier option of a continental breakfast. The only other comment is that there was an unpleasant smell of drainage each time we entered the room and as the windows do not open there was no way of clearing it.

Plussat: With my husband we stayed for second time there and it is good value for money. The breakfast is very rich and delicious, the location is very convenient for walking to the city center or taking public transportation. The staff is extremely helpful and the necessary attention was paid to our requests. The hotel is doing good efforts to become greener with no soaps, showers, etc. individually packed.

Miinukset: Everything was absolutely fine with just few small comments: - the switcher for the water from the bath tupe to the shower was not working, we reported it on the next morning and in the afternoon when we were back it was fixed; - despite the few types of pillows, all of them are quite high but these are luxurious problems :))) - we asked for a quiet room and it was... However just outside were located the air conditioning generators or engines (don't know how to call them) which were a little bit noisy but for that ear plugs were created, so all good (:

Plussat: good breakfast, fantastic place in the city centre, walking distance everywhere

Miinukset: leaking shower + bathroom below **

Miinukset: The hotel room, service, and staff of the BW Premier collection City hotel absolutely perfect

Plussat: The location of the hotel was convenient, close to Alexander's Nievsky church. The room was spacious enough. The breakfast was typical, nothing special.

Miinukset: The pillars were a bit uncomfortable. We had to park our car in the hotel's parking (10euros/day) because outside the hotel the parking was not free.

Plussat: A very nice hotel, clean, modernly decorated, polite employees ready to help. I recommend it.

Plussat: perfect for a short stay, good breakfast, nice stuff, super clean

Plussat: Comfortable and clean rooms. Excellent breakfast and very friendly and helpful staff

Miinukset: Nothing

Plussat: Clean, comfortable and helpful staff.

Miinukset: Sometimes WiFi connection is really slow.

Plussat: Awsome location, good to make a foot trip to Sofia Center.

Plussat: Great location to the city centre

Plussat: The service by front desk

Miinukset: To pay for parking

Plussat: Good friendly service, good location and great value for money. Great Bulgarian restaurant nearby which was recommended by hotel.

Miinukset: Bathroom was wet after shower and became a little dangerous.

Plussat: We didn't have meals in the hotel, so can't comment on that. The location is excellent with a 2-3 minute walk to the Central Bus Station and Railway Station and several Metro stations all around. The staff are always very friendly and helpful.

Plussat: Very clean hotel, new hotel, good location, very good service and treatment .

Miinukset: Small rooms for 2 persons

Plussat: Breakfast not included Location perfect for access to train and bus station

Miinukset: Furniture and decor are looking a little tired

Plussat: Very friendly and efficient reception staff. Hotel is small and rooms well equipped, large enough for short stay. Position excellent - close to lion bridge with metro and only about 15 minutes walk from centre. Five minutes walk to central bus and train station.

Miinukset: Slight road noise but not too bad.

Plussat: Comfortable double bed - clean room - well sound proofed so sleep not disturbed.

Miinukset: Nothing

Plussat: The hotel was in a good neighbourhood near the bus and train terminals but a bit of a walk away from the main tourist attractions. Otherwise it was a good hotel, nothing to complain about.

Miinukset: The distance from the city center was a bit longer than expected and more difficult to reach than I originally anticipated but otherwise nothing wrong with the place.

Plussat: Easy walking distance to bus/train/metro and shopping areas. Extremely helpful and polite staff. We have booked this hotel again.

Miinukset: There are 2 roads with the same name - it should say near lions bridge and give directions.

Plussat: The beds are super comfy and the staff were all extremely friendly and helpful. Will definitely stay here again when back in Sofia.

Plussat: Everything

Miinukset: Nothing to complain

Plussat: Clean, friendly and excellent location for Bus/Train stations and metro

Miinukset: Could do with a larger selection at breakfast

Plussat: Location Value for money. Easy parking

Miinukset: Shower door missing. No plug available for the bath. Room not used often and smell stuffy

Plussat: The bedrooms were more comfortable than we had expected and much cleaner. The staff were really friendly and helpful. Breakfast was quite decent. The location was fine; about a 15-minute walk from the main pedestrian area of the city center. And after a really long day it was great to go back to the hotel some time after midnight and be able to enjoy a Kamenitsa beer at the cozy lounge area.

Plussat: Every thing *****

Plussat: Great location near the bus and train station. Room was immaculate and well furnished. Staff are very helpful. I am a smoker so the fact each room has a balcony was a plus. Bed really comfortable.

Miinukset: Not a great problem but the restaurant wasn't open because I went in low season and had to cross the road to their sister hotel and use their restaurant. Staff there very pleasant. Have stayed at this hotel before in high season and enjoyed a meal on their patio restaurant. Although there is mini bar there are no coffee making facilities but you can get coffee to take out from sister restaurant.

Plussat: The rooms were clean and the bed very comfy.

Plussat: We were upgraded to a bigger room on our 2and visit which was lovely

Miinukset: Breakfast orange could be better with more fruit content

Plussat: breakfast was ok but would be better with real fruit juice and Bulgarian pots of honey and jam

Miinukset: orange juice at breakfast

Plussat: Room size, location, clean rooms. Daily room service.

Miinukset: Breakfast is not really something to look forward too. No normal coffee (only Nescafe and Turkish coffee). No fresh milk. Service could be friendlier. No smile, no "good morning".... This could really be improved. Parking cost additional money .. didn't recall reading this when booking..

Miinukset: Having never had a good breakfast in Bulgaria I was surprised to find that it could be a lot worse!

Miinukset: We were given a room that smelt of stale smoke. It was a very basic room. Breakfast was dreadful. It was very bland and there was not a lot to choose from.