Sofia hotellit lähellä Statue of Sveta Sofia

Plussat: Great service, huge rooms, good value for money

Miinukset: Beds made of cast concrete

Plussat: Huge room!!! Great bathroom, robes

Miinukset: But previous guests had smoked in the bathroom, but staff sorted this quickly!!! Marks on the top cover ! English tv one channel! The news!

Miinukset: Food isn't great

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Fantastic hotel. The ambience speaks of richness and forgotten era. The morning breakfast is glorious, so is the restaurant. Food is delicious, perfection. All in all, quality and super value for your money.

Miinukset: N/A

Plussat: Fantastic hotel, stayed at the Grand second time. Friendly staff ,great service.All top class, definitely will come back.Recommended.

Plussat: Nice localisation in the center. Friendly staff

Miinukset: It should be more clean in the room - carpet had stains, walls was dirty, some stuff in room was broken.

Plussat: The room was nice and very clean. Nice view over the square. The restaurant food is good but breakfast prices I expected to be lower. Reception people very good and kind.

Miinukset: The pool in the SPA was a bit cold. Was even difficult for us to stay in the water, we not even tried with the baby.

Plussat: Location

Plussat: location is ok, breakfast too

Miinukset: hotel in need of renovation, nasty smell in the rooms, pool not bigger than a cup of coffee, overall dated

Plussat: Only location and staff.

Miinukset: Rooms are very small, old, cold and uncomfortable. Quality Amenities are poor.

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: Clean, new, comfortable, friendly staff, amazing free breakfast, variety of tv channels.

Miinukset: No fitness center, no in-room phone for outgoing calls (the one available is just to contact reception), ironing board and iron only available per request from reception.

Plussat: The room was spotless and the shower excellent. To have a heated towel rail within the shower cubicle was novel.The TV was large and of good quality

Miinukset: The reception staff were very friendly which cannot be said of the breakfast staff save for one female member on one day. The male staff were unfriendly and no nothing of client care and need training

Plussat: The rooms were spacious, comfortable and clean and included all the amenities required for a pleasant stay. Hotel is walking distance from the main strip and a 24 hour off licence located round the corner. Staff were pleasant.

Miinukset: Unfortunately we stayed in the middle of a Covid 19 emergency so could not appreciate the spa facilities however this was obviously outside of the hotels control.

Plussat: Rooms are OK. Clean and have basic stuff. Bathrooms are fine. Breakfast can definitely improve. The choices served were limited and tea/coffee served were not at a quality of 4 star hotel

Plussat: I shared an apartment with 3 other colleagues and the whole set up was really welcoming and making us feel like at home. Pleasantly surprised to find condoms and lubricant in one of the cabinets! Maybe tampons too, soon? ;)

Miinukset: I gave a poor mark for the location because of the unbelievable noise of trams on the street in front of the hotel. At 5AM every morning it was like an army of 50 year old trams was released on the street. I would recommend additional investments in soundproofing

Plussat: Staff is friendly and helpful Rooms are cozy and spacious Beds are confy Hotel is located in a very quiet area just 5 minutes walking to vitosha street and main places

Miinukset: Amid this crisis everything was OK

Plussat: Spa/wellness area, variety at breakfast, central location, professional staff, complimentary room upgrade.

Miinukset: Smelly bathroom, flashing light throughout the night, porn channels on tv without parental block, no milk alternatives at breakfast for a 4 star hotel in a capital city.

Plussat: Location is good, very close to Vitosha boulevard, breakfast is very good. We were in to 2 connected rooms with 2 separate bathrooms which is very good when you travel with kids. We will come back,

Miinukset: Working ours in spa area is problematic, ( only in the afternoon ) and the view from the room is not impressive.

Plussat: They did not give me a room even though I had prepaid for it.

Miinukset: Central Hotel appears to be running a "bait and switch" where they lure you in with a great low rate (in my case £45 for a deluxe room) and then when you show up they tell you they're full and they transfer you to a different hotel farther away (in my case the Ramada which is not a Hotel I ever would have chosen although the receptionists were nice and helpful). The lady at the Central Hotel check-in said "this has never happened before" but a receptionist at the Ramada (rolling their eyes) said it happens 2-3 times a month. Kayak.co.uk should be aware of this scam as it is damaging to it's reputation as a reliable booking service. This was my first visit to Sofia and only had one day so the whole experience wasted my time and left me feeling frustrated and taken advantage of.

Miinukset: Nothing

Plussat: Everything in general was great, specially reception personal who was really helpful to give advices about the city and just make the stay even more comfortable. Service was fast and professional. Placement was incredible , view was really beautiful and there was a nice balcony It's a hotel that's has this old charm of a real 5 stars hotel. Really enjoyed it! Would 100% recommend it!

Miinukset: Bathroom cleanliness was more or less, that's the only negative thing I observed and was not well vacuumed after my second stay.

Plussat: location is great nice lobby rooms are spacious

Miinukset: - precharge of more than the amount from booking.com on arrival/check-in (basically you have to be ready to pay an arbitrary sum when you check-in instead at check-out) - Coffee caps weren't refilled - One duvet cover for 2 people (very frustrating 1st night, reception was able to help on the next day) - In general - rooms need renovation, hotel is/was very nice but in dire need of renovation - Breakfast/Food at hotel is laughably expensive so it's always empty and hotel bar lacks atmosphere

Plussat: Very good breakfast , plenty of choices

Miinukset: There is no spa ( besides Finnish sauna which was closed during my stay )

Miinukset: It was sooooo dirty!!!! I have very red hair ALL OVER MY BODY. So I know which hairs are mine and which are not. My room was fine. Then housekeeping came in and I come back to black pubes EVERYWHERE! The sink, the pillow, the bedsheets! Then I would clean it and the next day there are more black pubes! I think the same rag is being used to clean everything without it being cleaned or changed in the middle! Disgusting!!

Plussat: The breakfast was excellent. Also the staff was friendly.

Miinukset: Almost perfect, only if there's a wedding party in the hotel, you'll suffer all night... (we were at 4F)

Plussat: Pistämätön sijainti aivan keskellä, roomalaisaikaisten kaivausten ja bysantin kirkkojen vieressä.

Miinukset: Huoneessa yöpöydän valaisimessa ei ollut katkaisijaa, piti käyttää töpselillä.

Plussat: Very friendly staff. Fairly clean rooms and excellent location, right in the city centre nearby a lot of touristic attractions and restaurants.

Plussat: Location and staff

Miinukset: Physical M&E needs a total evaluation. I suspect the chillers are way past minimal efficiency standards. Air conditioning does not work well at all. Very uncomfortable when temps reached 33C.

Plussat: Location

Miinukset: Room was not well lit

Plussat: Large rooms, grand hotel

Miinukset: Excessively expensive minibar....daylight robbery..stock up beforehand!

Plussat: Good location, good breakfast and was able to leave our luggage

Miinukset: When we checked in our personal details were written on piece of paper. Don’t believe this is gdpr compliant. Previous guest have certainly smoked in this room. We opened the window and that cleared the air to certain extent

Plussat: Central location 10 minute walk to centre of Sofia Metro outside of hotel Rooms have been refurbished and hotel exterior upgraded

Miinukset: N/A

Plussat: It has a good breakfast but it’s not a buffet. The bed is very comfortable.

Miinukset: Mainly, the employees are not nice or helpful. Not everyone, though. It is hard to take the luggage through the stairs in the entrance and no one even offered to help

Plussat: Huoneet olivat siistejä ja mukavia. Wi-Fi toimi hyvin. Aamupala oli take away -tyylinen ravintolan remontista johtuen.

Plussat: Aamiainen oli remontin vuoksi korvattu osittain pilaantuneilla hedelmillä ja valmiilla sämpylöillä. Remontista ei ollut tietoa etukäteen. Istumapaikkoja olisi voinut olla aulassa enemmän tai ulkona.

Miinukset: Aamiainen oli pettymys. Huoneet olivat siistit, mutta vanha kokolattiamatto oli likainen. Parvekkeen näköala oli rumaan betoniseinään.

Plussat: Sijainti, kulkuyhteydet hyvät.

Miinukset: Ilmastointilaite toimi oudosti, säädöt hankalia. Aamupalalla piti olla nopea, jotta sai, mitä lautaselle halusi.

Plussat: Ridiculously large room and good location. Very good breakfast.

Miinukset: Shower curtain would have been nice.

Plussat: Hyvä sijainti, pääsee helposti joka paikkaan. Kohtelias henkilökunta.

Miinukset: Remontti haittasi joitain palveluja, mutta joustavuudella kaikesta selvittiin. Asiakkaille jaettiin eväspussit, koska hotellin ravintola oli remontissa.

Plussat: Good locations, walkable distance to all destinations.

Miinukset: Our 1 day stay was ok. Room was really clean, however it is quite noisy. Dietary restrictions/special request has been ignored and incured additional spent on paid breafast and receptionist was not that helpful...