Plussat: "Amazing crew. Seats comfortable"
Miinukset: "For economy, maybe more variety on meals ?"
Plussat: "Crew & food was amazing"
Plussat: "Crew was great! For economy class, seat was comfortable."
Miinukset: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Miinukset: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Miinukset: "During checkin process they weighed my laptop bag along with my hand baggage a small suitcase. Laptop is considered as personal item. The combined weight exceeded 7 kg and hence I had pay for excess baggage even though my checked in Baggage were close correct 23 kg limit. This was an issue with most"
Plussat: "Crew was very nice"
Miinukset: "Seat was very uncomfortable (in comparison to the other emirates flights I’ve taken), and the bathroom was very dirty (trash was full and towels were piled up on the sink)."
Plussat: "Everything was great"
Miinukset: "Nothing bad"
Plussat: "The flight was very comfortable"
Miinukset: "Operating remote control wasn’t working well ! It was frustrating !!"
Plussat: "Great service"
Miinukset: "The price was too high. I usually pay $450 USD less."
Plussat: "The seats with enough legs room"
Miinukset: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Plussat: "Great flight"
Miinukset: "No internet"
Miinukset: "The flight got cancelled, and it was impossible to reach your customer service. It was the first time to use and last time."
Plussat: "Nothing special in this trip."
Miinukset: "Flight delayed so much, food was okay, fork"
Miinukset: "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."
Plussat: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Miinukset: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Plussat: "The aircraft and flight crew was good. Entertainment selection is awesome."
Miinukset: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Miinukset: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Plussat: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Miinukset: "The 16 hour flight"
Plussat: "Safety video was cool. Even in Arabic! The amenities were lovely — headphones, entertainment choices, bag with toothbrush, slippersox, etc. They elevated economy well above (the usual) steerage."
Miinukset: "Not having options beyond the menu; it wasn't clear where to ask for a vegetarian meal. The battle of carry-on v. coat storage is unseemly."
Plussat: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Miinukset: "Since the air craft was new WIFI was not yet available."
Miinukset: "There was no option during check in to request meal options- ex vegetarian request."
Miinukset: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Plussat: "Nice ontime flight."
Miinukset: "No food for vegetarian"
Plussat: "There was good service in the flight"
Plussat: "i like the cabin crew"
Plussat: "I travel with a lot of airlines but this time Traveling with Emirates airline is completely different such as accommodation transportation everything awesome."
Miinukset: "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
Plussat: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Miinukset: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Miinukset: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Miinukset: "The seats are cramped and the food is tasteless"
Plussat: "Food, comfort, service all excellent! Hands down best 8+ hour flight experience vis-a-vis other airlines."
Miinukset: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Plussat: "The food this time was amazing...The time of boarding was good. No delays"
Miinukset: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Plussat: "Staff was great, plane was comfortable."
Miinukset: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Plussat: "Very courteous flight attendants. I liked the fact that they came from several countries and looked like a strong, united team. I also enjoyed the great selection of movies, music, news, and TV shows. The space between the chairs is more generous than other airlines I used in the past."
Miinukset: "There was a long line for boarding in Entebbe and very few staff attending the process. I did not have access to online checking, although I received the message that I can do it online. Horrible scramble eggs. I could not eat it."
Plussat: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Miinukset: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Plussat: "Overall the flight was good and had no issues. The staff was professional and friendly."
Miinukset: "The food could be better."
Plussat: "Good entertainment"
Miinukset: "Seat was broken, the crew was unresponsive to calls, food was expired/bad. Seating was terribly uncomfortable because it was broken. I couldn't recline and the crew didn't really help. I love Emirates and I always fly Emirates. So this was an exception and very disappointing."
Plussat: "Pleased with everything."
Miinukset: "I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that."
Miinukset: "Crews were rude"
Plussat: "i like the food."
Plussat: "Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability."
Miinukset: "Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control."
Plussat: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Miinukset: "Boarding was a bit late and could have been organised better."
Plussat: "A380 is great, roomy even for coach. Food is great as always."
Miinukset: "While most flight attendants are decent, a few are just not that great...making loud noises at the attendants compartments and chatting around while flyers are all sleeping, kick around garbages which makes loud noises too. Also the TV screen is a little hard to pull up at the front role."
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Way too small plane to handle hand luggage from full flight.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Miinukset: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"
Plussat: "All good. Very hospitable cabin crew, great service."
Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."
Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Miinukset: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."
Plussat: "Good flight, on time, nice crew"
Plussat: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Miinukset: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."
Plussat: "Decent flight from SFO to HEL, friendly staff ..."
Miinukset: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Plussat: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Plussat: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"
Miinukset: "I could not be given the boarding pass fir the last leg of my trip"
Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
very bad experience they closed the flight 10 minutes before the flight girls very bad attention
Plussat: "The crew was amiable. The plane was crowded but clean."
Miinukset: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Plussat: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Miinukset: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Plussat: "Getting from one location to the next. Making sure everyone was okay with the turbulence."
Miinukset: "There was no Dr.Pepper, took forever for the WiFi to kick in. Only had the biscotti cookies for the snack."
Miinukset: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Miinukset: "3 hr delay and had to change gates"
Plussat: "Everything was normal, except ...."
Miinukset: "Takeoff was delayed twice for a total of 40 minutes late."
Plussat: "Crew was amable and entertainment is good with lots of choicest."
Miinukset: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."
Plussat: "Fast boarding"
Miinukset: "More snack choices"
Miinukset: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Miinukset: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Plussat: "The crew was awesome"
Miinukset: "It was way too hot in the aircraft"
Plussat: "Easy, no hassle travel."
Miinukset: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Miinukset: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Plussat: "That we didn’t crash"
Miinukset: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Plussat: "On time and what more can you ask for?"
Miinukset: "No entertainment options"
Miinukset: "Limited legroom is a problem. Otherwise, the flight was fine."
Miinukset: "The legroom on AA's new planes is atrocious."
Plussat: "Ease of check in"
Miinukset: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Plussat: "Getting home EVENTUALLY"
Miinukset: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Plussat: "Short flight"
Miinukset: "They lost our bags in Dallas. The customer service rep was useless"
Miinukset: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Miinukset: "Wanted more food. Haha!!"
Plussat: "My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!"
Plussat: "Flight was on time. Attendants were nice."
Miinukset: "For the 100th time, you seats are too dang small."
Plussat: "easy on and easy off. ontime."
Miinukset: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Plussat: "Good price, effective transportation, nothing special"
Miinukset: "Very full, not super comfortable"
Plussat: "Good entertainment options in newer flights."
Miinukset: "Food options for first class could be better."
Plussat: "It's just like very other airlines."
Plussat: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Plussat: "I like the movie selection"
Miinukset: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Plussat: "Quick connection"
Miinukset: "Tiny overhead bins - even in first class"
Miinukset: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Plussat: "The stewardess/flight crew were awesome."
Miinukset: "Airport staff, tight seats and boarding process."
Plussat: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Plussat: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Miinukset: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Plussat: "wifi was great"
Miinukset: "Staff behaviour"
Miinukset: "There was no food offered. The stewardess was not happy to be at work."
Plussat: "Staff was wonderful."
Plussat: "Arrived. Crew was nice."
Miinukset: "Seat too small, cramped leg room. Was told there was no space for my carry-on and to check it, but there was plenty of space when I got on plane."
Plussat: "fly was on time"
Plussat: "Boarding was fast."
Miinukset: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Plussat: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Miinukset: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Plussat: "Crew is ok."
Miinukset: "Be on time"
Plussat: "Meal/drink service excellent, friendly crew."
Miinukset: "Boarding process confusing as groups 3-6 all lined up together. No air at seats."
Miinukset: "Seat cushions"
Plussat: "It was basically a United flight instead of Air Canada. Had usuall good quality United service"
Miinukset: "No problems"
Plussat: "Smooth from beginning to end, from checking bags, boarding and exiting. The crew was very pleasant and professional and I liked the option to watch movies on the trip"
Miinukset: "I paid for wifi and it didn't really work"
Miinukset: "so late. no explanation... something about the weather bad in Boston? but that wouldn't explain every flight being late. And as usual Kayak did a better job of giving delay info than Air Canada!"
Plussat: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Miinukset: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Plussat: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Plussat: "The movies on board"
Miinukset: "The fact the plane was late"
Plussat: "customer service"
Miinukset: "Food was served and drinks only arrived after you finished your meal. This happened for all meals."
Plussat: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Miinukset: "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
Plussat: "The service the upgrade.the fight excellent"
Miinukset: "Hard to say"
Miinukset: "Paid full fare ticket and boarding as a Zone 5."
Miinukset: "Limited luggage space"
Plussat: "The crew were friendly and efficient."
Miinukset: "Being delayed for mechanical issues seems to happen more often now, which gives pause. Obviously we want a safe aircraft and I'm glad they deal with the issues, but why are these issues popping up more frequently now? Also, the seats are very uncomfortable for a tall person - no lumbar support"
Plussat: "The food quality improved on the return flight from Seoul to Vancouver. We sat net to an exit door on the reurn flight which provided extra leg room"
Miinukset: "My wife and I flew 7 legs on Air Canada. Six out of the 7 were delayed 40 minutes or more. The food on the trip from Vancouver to Seoul wasn't very good either."
Plussat: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Miinukset: "There was some confusion during boarding."
Plussat: "Great food, comfortable seats."
Miinukset: "Long delay on departure, the ground crew decided to leave without clearing us for the flight. Probably helped cause the luggage catastrophe that followed on the next flight."
Plussat: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Miinukset: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Plussat: "Flight went fine - we got where we needed to get"
Miinukset: "Very cramped and fairly uncomfortable. Boarding was a free-for-all."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do."
Plussat: "Patient staff while I made my decision whether to board Flight or skip it"
Miinukset: "Flight delayed and re routed to a different airport"
Plussat: "Easy to book and departure through LaGuardia is super easy - much better than JFK"
Miinukset: "Would rather pay more for flight and have more inclusions - e.g. Luggage and food as part of ticket. Also the check in was slow even through self service; with a group of five and an international flight to Canada, the passport scanning didn't work so well and required lots of manual entry"
Plussat: "I arrived where I needed to be, safely."
Miinukset: "It might be possible to get good reviews for a flight that takes off two and a half hours late so that everybody misses dinner and gets to bed late (and forty-five minutes to get my bag didn't help matters). But you're not going to get them if you won't even tell your customers why the flight was delayed."
Miinukset: "- hour delays on both flights at the gate once we boarded -first plane leaving late made it hard to get to my connection on time, almost missed my flight. no actions were taken by staff to make the transition easier although the plane leaving late was Air Canadas issue -window seat was extremely uncomfortable. felt like i was packed like a sardine. the window seat on my second flight had more room and was more comfortable."
Plussat: "The entertainment options were free"
Miinukset: "The flight was delayed, boarding was a mess. We waited around and took a bus to a small area. Upon boarding the flight attendant slammed a overhead container door on my head, the flight landed late and the bags took an hour to come out. Overall a negative experience for us. We expected this out of westjet."
Plussat: "The Air Canada staff in Austin was wonderful. The flights from Ottawa to Toronto and back were fine."
Miinukset: "Problems that were, to be sure, not entirely the airline's fault. The trip from Toronto to Austin was delayed because someone had taken the flight attendant's bag from the overhead. We had to wait until either the bag was recovered or a new flight attendant was brought in. On the return flight, the first officer had ruptured her eardrum, and the plane could not leave Austin until a new pilot was flown in from Toronto. It took hours for the airline to arrange for hotel rooms. The airline then offered vouchers when we arrived in Toronto, but their representative brought enough for only about 2/3 of the passengers."
Miinukset: "Flight was delayed 4 hours"
Plussat: "On board entertainment available and more room. Not a full plane"
Miinukset: "Food from McDonalds would have been 10 times better than food they served. I ate only 2 bites and it smelled bad and made me feel nautilus."
Plussat: "Shirt fight, friendly attendants, provided entertainment."
Miinukset: "Nothing in particular. Everything was adequate, though the carry on space was limited."
Plussat: "Crew and newness of plain"
Miinukset: "Food options and quality"
Plussat: "Crew was super nice. Free entertainment even though the flight was only three hours."
Miinukset: "Small, cramped plane with no free snacks."
Plussat: "Eventually they got us there."
Miinukset: "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
Plussat: "Everything went smoothly and was quite organized."
Plussat: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Miinukset: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Plussat: "Wonderful crew, enjoyable flight!"
Miinukset: "Neighbor on flight was clueless to the rest of the world & left light on, video on, and used me as a pillow"
Miinukset: "My bags were lost and no one would give me contact information for how to track them down. The only number I was give has not had anyone answer after I have called many times over the last several hours"
Miinukset: "I miss individual entertainment screens for such a long flight."
Plussat: "People at check-in were lovely. Crew was overall great. One crew member was snippy about the window shade being open. same one was sarcastic about delivering wine to us."
Miinukset: "Waiting area at Rome were mediocre and boarding via a bus cumbersome."
Miinukset: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Plussat: "Generally OK Food quite good, relatively"
Miinukset: "30 mins delay Cramped even for Economy"
Plussat: "Everything about the flight was wonderful. Great plane, food, staff, entertainment."
Miinukset: "The layover at Toronto. There were several areas of the airport that we had to go through like customs, immigration for the US and to then find the plane to the US. I had two children with me too. I had staff in the airport either not be willing to point directions for me; rather chat with their fellow employees; or give me wrong directions, then change their mind. It made it more stressful and uncomfortable."