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Miinukset: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."

Plussat: "Crew cordiality"
Miinukset: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."

Plussat: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Miinukset: "Communication was lacking..."

Miinukset: "More diverse snacks/drinks."

Miinukset: "The landing was a bit rough!!"

Miinukset: "Full hour to drop our bags at ticketing. Otherwise great."

Plussat: "Nothing"
Miinukset: "Be on time and if not, communicate and offer remedies. There was NONE."

Miinukset: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."

Plussat: "The leg place and reclining chair"

Plussat: "Crew was amazing"
Miinukset: "Food please"

Plussat: "On time."
Miinukset: "Domestic flight had no transfer to onward domestic on same airline. Had to go though arrival then check back in."

Plussat: "The crew was awful, they did not let me board my flight despite me getting there at a reasonable time."
Miinukset: "They could have let me board my flight. I missed my international flight because of this and had to pay a heavy fee."

Miinukset: "The temperature should be a bit warmer"

Plussat: "Window seat & no one sat next to me"
Miinukset: "Customer service at baggage check in desk. Very very poor and slow"

Plussat: "Everything was great except for the flight was delayed by over 3 hours"
Miinukset: "No delay would have been better"

Plussat: "On-time departure & arrival. Good landing."
Miinukset: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."

Plussat: "Boarding was easy."
Miinukset: "Nothing"

Plussat: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Miinukset: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"

Plussat: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Miinukset: "The uncomfortable seat. It doesn't recline much, very small space between them."

Miinukset: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."

Plussat: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Miinukset: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."

Miinukset: "The airport @ Madrid Barajas"

Plussat: "Friendly service"
Miinukset: "Only give you water for free"

Plussat: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Miinukset: "nothing the trip was great."

Plussat: "It was very fast to board, and the landing was great"
Miinukset: "No entertainment, no free snacks"

Plussat: "Smooth boarding. On time. Good crew."
Miinukset: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."

Miinukset: "Latam screwed my son in law, pregnant daughter, and 2 year old grandson. Due to a delayed Latam flight, they missed all international connections. They were stuck in Santiago for 4 days with no help from Latam. Their bags were lost by the airline. NOBODY behind the counters took responsibility to help get them home!! Their passports, credit cards and money were all stolen during this 4 day period."

Plussat: "Everything was good. Cabin crew were very kind in serving."
Miinukset: "There was nothing that I did not like"

Plussat: "The seat"
Miinukset: "The food. Awful. Awful. Beyond awful."

Plussat: "The plane 787- 8 is new and realy comfortable"
Miinukset: "Too much bread at dinner The flight was delayed more than 15 minutes"

Plussat: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."

Miinukset: "No Movie Screen"

Plussat: "I liked the kidness of the crew, I liked the food"

Miinukset: "Foods service was very very slow. Foods were not good at all"

Miinukset: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."

Plussat: "LA TRIPULACION"
Miinukset: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"

Plussat: "very professional and helpful staff."

Miinukset: "The return flight was cancelled, and I missed my return flight back from Lima to Atlanta."

Plussat: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Miinukset: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."

Plussat: "Courteous flight attendants"
Miinukset: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."

Plussat: "Everything!"
Miinukset: "Wish I used y'all for my other flights"

Plussat: "I was able to move my seat to a middle seat and got to watch."

Plussat: "Smooth flight"
Miinukset: "Worst customer service I have ever experienced!"

Miinukset: "worst service ever"

Plussat: "the take off and landing were good"
Miinukset: "Because we didn't know Spanish, we were confused as to which line we should board for the flight. After waiting for 15 minutes in the line, we were told we should have been on another line. there were alot of english-speaking persons on the plane and it would have been good to make announcements in english also."

Miinukset: "American Airline did not announce the change of gate in proper time. LATAM on the other hand was very good and smooth"

Miinukset: "Latin service can come across as abrupt"

Plussat: "Atencion del equipo"
Miinukset: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"

Plussat: "New Airplane and a lot leg room"
Miinukset: "N/a"

Plussat: "The crew was very friendly as well as the pilot after we had landed. Also was nice they gave us each a little water in a plastic bag as well as a snack"
Miinukset: "Not much anything can be done to make a flight better with Covid. Masks have to be on, no drink options available anymore."

Miinukset: "Maybe some water"

Miinukset: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."

Plussat: "Crew was super helpful."
Miinukset: "Seats could use better cushion"

Miinukset: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."

Plussat: "Rude employees. Forced me to check my bag on both found, despite both flights having about overhead bin space ."
Miinukset: "Everything. Never flying American again"

Miinukset: "The constant updates on delays was pretty miserable."

Miinukset: "Mejorar el espacio"

Plussat: "Sears are still too narrow."
Miinukset: "I wish I could of finished my movie !!!"

Plussat: "Excellent beverage service and opportunity to purchase food"
Miinukset: "How to connect to AA in flight entertainment. Always takes forever to connect"

Miinukset: "The crew was not friendly. Rude tone."

Plussat: "Great crew - good attitudes."
Miinukset: "Delayed for an hour due to a log book issue."

Plussat: "The crew was amazing on our American flight from DFW to PV"

Plussat: "Food"
Miinukset: "They didn’t turn on the AC. Terrible service"

Plussat: "Wonderful and on-time!"

Plussat: "Chicken wrap"
Miinukset: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."

Plussat: "The crew was top notch, very pleasant and went the extra mile."
Miinukset: "My husband and I were assigned seats in a different part of the plane from one another."

Plussat: "The crew and entertainment were good."
Miinukset: "The comfort was not the best, tiny middle seat. He worst part was the delayed. We ended up boarding 3hours late in Dallas for the Paris flight."

Miinukset: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."

Plussat: "Not using kayak."
Miinukset: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"

Miinukset: "Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan."

Plussat: "boarding was ok."
Miinukset: "It was freaking cold. the flight attendants spent most of their time chatting with each other. when I wanted to hand them my garbage I was told that wasn't that attendant's job. I seemed to be invisable to them."

Plussat: "Crew was nice and gave my son Captain Wings"
Miinukset: "Left 50 minutes late, only provided sugar cookies as food"

Plussat: "The customer service!"
Miinukset: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"

Miinukset: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"

Plussat: "We had two medical emergency on board so the flight attendant took care of them really well"
Miinukset: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"

Miinukset: "Tiny plane. No leg room. No TV’s. Staff took three full rows to themselves for sleeping."

Miinukset: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."

Miinukset: "American Airlines baggage check-in at Paris CDG was total chaos. It took 1 1/2 hours. They need a systems analyst to review their process; especially for customers using their ticket kiosks during check-in when the lines get long. There's never a problem when the lines are small (duh !!). The staff involved in baggage check did well considering the poor process flow they had to deal with. The entire flight crew was great. It is management that is falling down on the job."

Plussat: "The flight delayed 6 hours."

Plussat: "Nothing out of the ordinary"
Miinukset: "N/A"

Plussat: "Quick flight"
Miinukset: "seating too small."

Miinukset: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."

Plussat: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Miinukset: "See above"

Plussat: "That's it."

Miinukset: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."

Plussat: "The entertainment"
Miinukset: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"

Plussat: "On time smooth"

Plussat: "More options for entertainment on a long flight."

Plussat: "Flight was on time and service was good"

Plussat: "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
Miinukset: "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."

Miinukset: "Just a suggestion, if you get new planes it is very comfortable when the seats have a bending headrest. It really helps to hold the head, especially nice for red eye flights."

Plussat: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Miinukset: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"

Plussat: "Nothing at all"
Miinukset: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"

Plussat: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Miinukset: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."

Miinukset: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."

Plussat: "Very good , fare price and nice flight"

Plussat: "The only thing I liked was how polite and helpful the staff was at the airport."
Miinukset: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."

Plussat: "Good service, good snacks/lunch"
Miinukset: "Really old plane,9 hour flight should be something newer and nicer"

Plussat: "The blanket and pillow, good selection of movies."
Miinukset: "Maybe the food quality could have been better"

Miinukset: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Plussat: "The seats are comfortable.nice leg room."
Miinukset: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."

Plussat: "Boarded fast"
Miinukset: "Hours of flight"

Plussat: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Miinukset: "Cannot really think of anything that needed attention on these flights."

Miinukset: "Late as always"

Plussat: ":("
Miinukset: ":("

Miinukset: "More organized boarding process"

Miinukset: "Grab business class upgrade offer - worth every penny."

Plussat: "The food served was really good (bacalhau), and the crew very friendly."
Miinukset: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"

Plussat: "New plane, clean, entertainment system was state of the art."
Miinukset: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."

Plussat: "The crew was really good and attentive"
Miinukset: "The boarding was a little chaotic"

Plussat: "Crew were amazing. Timely departure. Inflight meal was good."
Miinukset: "Not much."

Miinukset: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."

Miinukset: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."

Plussat: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"

Miinukset: "Everything was good"

Plussat: "The web page said that I did not have to pay for my baggage, but I had to pay an expensive price."
Miinukset: "You have to add the price that we really going to pay, not a price to make the people think that it is a cheap price."

Plussat: "Crew was nice and the plane was comfortable"
Miinukset: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"

Miinukset: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."

Plussat: "The fact that it was a direct flight."
Miinukset: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."

Miinukset: "75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag."

Plussat: "Friendliness of ground and cabin crew"
Miinukset: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Miinukset: "Delay one hour"

Plussat: "Seats were nice in the front half of the plane."
Miinukset: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."

Miinukset: "TAP charge us for baggage extra $189 they said was not include in price.a lot of people was upset include us .we never will fly this line again.I will report for local News in Miami that airline is scam."

Plussat: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Miinukset: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."

Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Plussat: "Crew and captain we're very kind and friendly"

Plussat: "75 Euro per bag!!!"

Plussat: "Absolutely nothing!!!"
Miinukset: "Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!"

Plussat: "On time, clean airplane, polite air crew and a sandwich and soft drink."
Miinukset: "NA"

Plussat: "New plane. Seats ok"
Miinukset: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"

Plussat: "They were in such a bad mood!"
Miinukset: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"

Plussat: "The food was good and there was a decent variety of things to watch."
Miinukset: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."

Plussat: "The crew"
Miinukset: "Seats and food"

Plussat: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Miinukset: "The chairs were small and we didn't have very much legroom"

Miinukset: "2 hour delay for a 30 minute flight. Really?"

Plussat: "It is comparatively inexpensive for business class."
Miinukset: "You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff."

Plussat: "The punctuality"
Miinukset: "The airplane was small for a 8-9 hours trip, the seat were super small, I'm not a big person and I was very uncomfortable in them, the crew wasn't very nice, the food was a mess the girl next to me was a vegan and they give her a cheese sandwich, entertainment didn't work well there were only 4 channels, comparing to AirEuropa very mediocre and awfull airplane, really I'm from Venezuela and even there the airplanes are better, not worthy the 600$ one way ticket I got."

Plussat: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."

Plussat: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"

Plussat: "Nothing"
Miinukset: "Flight was overbooked by over 20 people and even though we got the airport 2 hrs early to check in we were bumped from the flight. Next flight available was not for over 8 hrs later that day. Rude and not helpful employees. No gate announcement when flight was then delayed. Most American size carry one do not fit in overbooked head and was forced to gate check."

Plussat: "Excellent service and comfort."

Miinukset: "attendant kept waking me up to put my seat belt on while i was sleeping"

Plussat: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Miinukset: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."

Miinukset: "They keep us inside the bus trapped for more than 20 min, before boarding, very bad experience."

Plussat: "My check in was by far the easiest it has ever been on any of the international flights I've taken over the years. This was my first flight with TAP Portugal and I will certainly by happy to fly with them again. The next time, I'm going to take advantage of their offer to stop over in Lisboa."

Plussat: "Primera vez que viajo con ellos, mi hice y la verdad que quedamos gratamente impacta dos! La atención excelente, inclusive nos habían dado en Zurich los puestos separados ( viajábamos mi esposo y yo) y sin decir nada, nos llamaron y nos cambiaron de puesto , para estar juntos, la comida excelente y la atención del personal impecable!!el"
Miinukset: "El vuelo Lisboa a Milán y el de Zurich a Lisboa, no tuvieron la misma calidad, ni de avión ni de atención...pero a Miami excelente!!"

Miinukset: "I did not like that I was racially profiled by the Polish person witless I was boarding the flight. The hostess in the flight did not pay attention to my needs. The flight entertainment system did not work. Eventually in rheaume middle of the flight they decided to change my seat."

Plussat: "Food, Service, Entertainment console, TAP red blankets (and pillows)"
Miinukset: "Leg room"