Etsi halvat lennot reitille Etelä-Amerikasta $[7232-Helsinkiin

"Good"

Miinukset: "They were making luggage issues with all passengers"

Plussat: "NOTHING"
Miinukset: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."

Plussat: "The food was amazing and the crew was great from Chicago to Instanbul."
Miinukset: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."

Plussat: "Cabin cree was helpful"
Miinukset: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."

Plussat: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Miinukset: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"

Plussat: "Tea"
Miinukset: "Food and service"

Plussat: "Timing. Food and service"
Miinukset: "Unanounced delay of about one hour due to long unexplained route"

Miinukset: "My bag didn’t arrive"

Plussat: "Entertainment was good. Flight was comfortable"
Miinukset: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."

Miinukset: "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"

Plussat: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"

Plussat: "Delayed for 4 hours"

Plussat: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Miinukset: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Plussat: "In flight service and food was excellent."
Miinukset: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."

Miinukset: "Customer service"

Miinukset: "small plane, noisy! did not like business class. BUt overall ok"

Miinukset: "small plane, noisy! did not like business class. BUt overall ok"

Plussat: "good food, enough leg room"

Miinukset: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"

Miinukset: "Too dirty and service is very slow!"

Plussat: "Much nicer crew and attendants. Generous service and alcohol... Helped with the sleep"
Miinukset: "Food wasn't as good"

Plussat: "Very uncomfortable seat. Very narrow walk way to lavatory."

Plussat: "The staff!"
Miinukset: "The turbulence lol"

Plussat: "Same as above"

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Turkish Airlines generally has great personal entertainment systems for their passengers."

Plussat: "All good"

Plussat: "My wife says when liked Turkish airlines staff more than her travel on other airlines. She is very happy with her flight."

Miinukset: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Miinukset: "It wasn't communicated beforehand to check in our baggage to electronics."

Miinukset: "I wa in the restroom and the attendant opened the door on my while I"

Plussat: "Free wifi for business class HD movies + good quality DENON headseat"
Miinukset: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"

Plussat: "The service and food"
Miinukset: "Seats are to cramped."

Plussat: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Miinukset: "See literally everything above"

Plussat: "It was s safe flight."
Miinukset: "We were forced to go through numerous security checks. The last check was at the gate and our carry-ons were searched yet again and our laptops, cameras and iPads were taken. Apparently we cannot bring these items on the plane and no one told us, the customers who paid to board this flight. Plus the wifi was not free. And when we tried to use the wifi code we were given from the crew as a "perk" from our camera Ana iPads being taken, that still did not work. So that was a 13 hr flight with no wifi. Plus on my flight from Istanbul to Atlanta my Tv did not work and the crew didn't speak English and could not understand my complaint. Overall the worst flight ever, close to a Delta flight which everyone knows is the bottom of the barrel of airlines. When we finally arrived in Atlanta it took 3 HOURS to get our baggage. We landed at 7:45 PM and did not get our bags until 11 pm. We were not told what the delay was and to just be patient. I will a NEVER take this airline agin."

Plussat: "The flight and crew is always great"
Miinukset: "Food and not a great movie selection"

Miinukset: "the delay in the departure"

Plussat: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Plussat: "We got the two outside seats returning, and it made all the difference (we had the center row on our flight to Rome)."

Plussat: "Nothing"
Miinukset: "Everything from good to entertainment"

Miinukset: "Nop"

Miinukset: "Food choices should have been better..."

Plussat: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Miinukset: "no issues"

Plussat: "Service was prompt but short. Stewards seemed stressed out."
Miinukset: "Ran out of chicken option. Friend does not eat eggplant (option #2)"

Plussat: "Good price and great food"
Miinukset: "Best Price. Plus no-nonsense pricing from Kayak. Food is great."

Plussat: "Nothing except the fast commute"
Miinukset: "Food was horrible, the air port and plain service was horrible"

Miinukset: "Late baggage"

Plussat: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "A380 with extra legroom is great comfort"
Miinukset: "Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa"

Plussat: "The crew was friendly. The seating was ok but dirty floors"

Miinukset: "Flight from Toronto to Ottawa was delayed for more than two hours. We spent two hours sitting on the plane/tarmac. Air Canada sucks."

Plussat: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Miinukset: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Plussat: "The crew were very friendly"
Miinukset: "The plane was was much too hot. It did not reach a comfortable temperature for my wife, who runs cold, for at least 4 hours."

Miinukset: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Plussat: "Smooth flight."
Miinukset: "More leg room."

Miinukset: "Lufthansa lost my luggage. Still waiting in my hotel."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "More movie choices and more music choices"

Plussat: "Staff was very responsive and quick to disperse food and beverages."
Miinukset: "I didn't care for the breakfast. The eggs tasted like the chicken and rice from the meal for dinner."

Plussat: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Miinukset: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."

Plussat: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Miinukset: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"

Plussat: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Miinukset: "Too warm"

Miinukset: "Got to pick a seat when signing in"

Plussat: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."

Plussat: "They’re very polite persons"
Miinukset: "The way they treat people"

Plussat: "Food, service"
Miinukset: "Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20"

Miinukset: "Had difficulty walking up and down stairs to plane."

Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."

Plussat: "Great service across the board! Wonderful, experienced staff!"
Miinukset: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."

Miinukset: "Didn't happen yet."

Plussat: "Comfortable"
Miinukset: "Food"

Miinukset: "Boarding was a mess and food was not up to the mark"

Plussat: "Had no problems. Was a comfortable flight."

Plussat: "Great flight!"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Very comfortable sleep Crew attentive"
Miinukset: "Food not worth the first class ticket"

Plussat: "excellent service"
Miinukset: "very long wait for baggage"

Plussat: "My parents had a wonderful experience. Very professional and courteous!"

Plussat: "Handy baggage check-in at Airport's Railroad Station. Decent meal, drink selection, and even warm towelettes in Economy."

Plussat: "Main issue was the food was not as expected, it was a problem with kids food. Entertainment was also with No update movies, more of them classic or old."

Plussat: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Miinukset: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."

Plussat: "Everything was great. Thank you"

Plussat: "Crew was professional as always"
Miinukset: "Nothing to report"

Plussat: "going home"
Miinukset: "support call line entertainment food connection time all sub standard in economy plus... will not use again."

Miinukset: "nothing"

Miinukset: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"

Plussat: "Excellent service from a very friendly staff. Wonderful entertainment options to pass the time on a lengthy flight. Couldn't have been a smoother experience."
Miinukset: "Nothing at all!"

Miinukset: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."

Plussat: "Very good service and on time."
Miinukset: "nothing"

Plussat: "Overall okay. Glad to have made it on time."
Miinukset: "I was standing at the gate to enter the security check in forever."

Plussat: "The service was excellent! ALL staff, great! Food, very good. Only complaint is too many people, 1 smaller planes would have been better."

Plussat: "Nice food"

Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."

Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Plussat: "Comfort"
Miinukset: "Wifi on klm"

Plussat: "The crew was very kind"

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."

Miinukset: "Fix the damn KIOSKS at Vienna!"

Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"

Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"

Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plussat: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Miinukset: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Plussat: "Consistently high standards"
Miinukset: "Nothing"

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Plussat: "The flight was great."

Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plussat: "Short-hop flight, fit for purpose."

Plussat: "was very quick"

Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Nothing"

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Plussat: "Easy airport business"

Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "The crew was great"
Miinukset: "They should be on time but we left 30 minutes later."

Miinukset: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."

Plussat: "Free flight change."
Miinukset: "Meal selection was average."

Miinukset: "The flight was delayed 7 hours"

Miinukset: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."

Miinukset: "They had no sandwiches for sale! No entertainment"

Plussat: "Crew speaking french"
Miinukset: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Plussat: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Miinukset: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Miinukset: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."

Plussat: "Good seat. Nice aircraft Helpful check in."

Plussat: "The plane has a huge leg room space, the chairs are very comfy."
Miinukset: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."

Plussat: "Puntual"

Miinukset: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"

Miinukset: "Fo"

Miinukset: "Flying on schedule"

Plussat: "Friendly and efficient crew. On time."
Miinukset: "Boarding and in-flight food."

Plussat: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Miinukset: "It's a short flight, only water offered on board."

Plussat: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Miinukset: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"

Plussat: "The food and in-fight entertainment"
Miinukset: "Comfortable seats"

Plussat: "They're very professional I would recommend to everyone"
Miinukset: "Free soft drinks it was $10 brasilian money"

Plussat: "I liked the person I was sitting next to"
Miinukset: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Plussat: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."

Plussat: "Service is better . Has improve a lot"

Miinukset: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."

Plussat: "You made it possible to change my flight to one earlier"
Miinukset: "The food"

Plussat: "Flight"
Miinukset: "U have to pay for everythings"

Plussat: "Crew on board were nice"
Miinukset: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"

Plussat: "We made the flight in great time after our connecting flight was delayed."
Miinukset: "Our bags didn’t make our flight. We are very disappointed."

Plussat: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Miinukset: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Plussat: "Smooth flight good staff"
Miinukset: "Very cramped seating"

Plussat: "Muy amable la tripuñacion"
Miinukset: "El abordaje fue algo lento y desordenado."

Plussat: "the flight was quiet"
Miinukset: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"

Miinukset: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"

Plussat: "Great service from start to finish"

Plussat: "Nice flight, nice plane. Food needs improvement"
Miinukset: "Ridiculous long time standing for boarding. This needs to be improved."

Plussat: "I would fly Latam again, good service and I saved a lot of money"
Miinukset: "Would like a lil bit more legroom"

Plussat: "We arrived safely, there was no major problems and the crew was great."
Miinukset: "They changed my flight without previous notice to an earlier one, it was for around 20 min earlier but still they should send you a notice. Now they charge you for everything you eat, before they gave you a little snack. Also, there's traffic on both airports so that's something unpleasant too."

Plussat: "Not much since not only were we screened by the airport authorities but also by Latam. I purchased some water after security but had to leave it since they would not allow it on the plane. Had they let us know about this sooner I could have saved money."
Miinukset: "The Latam personnel who searched our bags prior to boarding put on gloves which I though was very good. The bad part was that I saw 2 members of the search party sneeze into the gloves and touch their noses without changing gloves. How disgusting!!! Never Latam again! I would rather pay a few dollars more and not put up with this health violation."

Plussat: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"

Plussat: "Everything"

Plussat: "Good service"
Miinukset: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."

Plussat: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Miinukset: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"

Miinukset: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."

Plussat: "Everyone was very friendly and the fight was comfortable."
Miinukset: "No complaints."

Plussat: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"

Miinukset: "no breakfast"

Plussat: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Miinukset: "It was all very good on the flight TO Lima. No problems."

Plussat: "Crew Was nice"
Miinukset: "Not in time. No entertainment on flight"

Miinukset: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."

Plussat: "Boarding was handled very efficiently"
Miinukset: "The plane looked very dated. But otherwise it was a pleasant experience"

Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"

Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"

Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"

Plussat: "The crew was terrific."

Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"

Miinukset: "There was no entertainment available."

Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."

Miinukset: "Too much time spent at boarding. On luggage missing."

Miinukset: "Baggage check in was stressful"

Plussat: "Flight was in time"

Plussat: "great food, entertainment and seat comfort"
Miinukset: "nothing"

Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."

Plussat: "Good food and service"

Miinukset: "Food"

Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Plussat: "Good selection of movies"

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."

Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"

Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Plussat: "Nothing"
Miinukset: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Plussat: "It was a wonderful flight and service . Hospitality and welcoming."
Miinukset: "Nothing everything was amazing ."

Plussat: "Faster"
Miinukset: "Waited a while before take off."

Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."

Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"

Plussat: "Nothing particular"
Miinukset: "Nothing particular"

Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"

Plussat: "Friendly people on board"
Miinukset: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

Plussat: "Getting there on time despite delay"
Miinukset: "entertainment had very old media and no recent additions. Crew was not very organized"

Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Plussat: "Late"
Miinukset: "Late"

Miinukset: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Miinukset: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Plussat: "The airplane was new, good food and service."

Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."