Etsi halvat lennot reitille Bergenistä $[81-Suomeen

Plussat: "I was not allowed to board the flight."
Miinukset: "Consistency of communication online and at the airline counter about who is able to fly right now."

Plussat: "Quick trip clean cabin"
Miinukset: "Sits"

Plussat: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Miinukset: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."

Plussat: "The crew was good."
Miinukset: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."

Plussat: "Actually a very roomy plane for these days. Highly recommend this flight and plane type."
Miinukset: "The food sucks - bring your own."

Plussat: "Upgraded to business class for a reasonable fee."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "The plane was uncomfortable and things were falling apart"

Miinukset: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Miinukset: "Economy seating was too tight. Not enough space or leg room."

Plussat: "Flight left on time. Comfortable 747-400 plane with huge overhead bins and plenty of leg room even in economy, Great cabin crew. Food was, well, airplane food. But at least there was a vegetarian choice, which I looked way better than the meat dish,"
Miinukset: "Service was a bit rushed at the end. In the last hour of a 10-hour flight they served another meal, which was similar to the first meal (even though it could have served as breakfast or lunch). Also had to fill out the customs declaration and prepare for landing,"

Plussat: "i didnt take the first leg of the flight as i was visiting relatives in munich the day before"
Miinukset: "nothing"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Crew and food were nice."
Miinukset: "The flight was delayed for 60 minutes"

Plussat: "Crews are very friendly & nice service. Good and comfortable seat."
Miinukset: "It was freezing cold inside all the way to Atlanta."

Plussat: "Space between the sits and movies"
Miinukset: "Food was not good and service even worse"

Plussat: "The crew was very welcoming"
Miinukset: "My overall experience was good"

Plussat: "Bag drop in Hamburg for flight to Frankfurt and then connecting to San Francisco was the quickest I have ever experienced. I think the check in app captures all the info needed so well that when you drop your bag, my passport was checked and that was it. Done in 3 minutes. Flight is only 80 minutes and drink and snack offered."
Miinukset: "No issues"

Miinukset: "food could have been better especially "breakfast"."

Miinukset: "Had to run thru airport to catch plane, thn long wait to board."

Plussat: "on time Family Check in that the flight was not booked out"

Miinukset: "Too few water servings. Made me sick."

Plussat: "Five stars good flhte !!!!!!!!"

Plussat: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."

Plussat: "I like crew members service"
Miinukset: "Didn’t like seat was not comfortable plus some time smells bad in flight"

Miinukset: "Unable to make the flight due to connecting flight being cancelled."

Plussat: "Crew was pleasant and helpful, even once we had a long delay"
Miinukset: "The cabin was very tight and the seats were very uncomfortable"

Plussat: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Miinukset: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."

Plussat: "Great crew service"

Plussat: "Attendants were impressive. kind and so willing to serve."
Miinukset: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."

Plussat: "The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people."
Miinukset: "One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight."

Plussat: "Good service,always smiling flight attendants,"
Miinukset: "Small tight chairs."

Miinukset: "Headsets and entertainment screen was old and the selections were poor"

Plussat: "Nothing in particular"
Miinukset: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."

Miinukset: "The business class seats is exactly like the economy seats"

Plussat: "Everything else"
Miinukset: "Boarding was even more chaotic. No clear signs for premium economy."

Plussat: "Staff was friendly and the flight was pleasant.The schedule was very convenient"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Ground Staff helpful. Cockpit pilots communicated effectively. Most of the cabin staff was courteous."
Miinukset: "The wait prior to takeoff was a concern. Flight departed one hour late. Scanner at Gate Z13 was malfunctioning. One steward from Frankfurt to Dallas was pre-judging my food choice based on how I look. Normally that would not bother me, but he kept asking if I had ordered a Vegetarian or Hindu meal several times even after I confirmed that I had requested the standard meals for all my journey. The same steward on the Dallas to Frankfurt demonstrated the same questionable behavior. Infants on the flight get very noisy and Lufthansa Staff can help by asking accompanying parents to be prepared prior to take off and landing with warm milk in the baby milk bottles which the children can ingest to equalize ear drum pressure. Unfortunately cabin crew is not using this simple technique and the children on board cry excessively with lot of pain making everyone around them very uncomfortable. This can be nerve wracking for all accompanying Lufthansa passengers near bulkhead rows. Frankfurt Main is too dependent on bus transportation causing passengers to get wet on days when rain occurs."

Plussat: "Good all around German quality"

Plussat: "Professional staff. Appreciated warm towels before meals. Appreciated few announcements during flight so we could sleep."
Miinukset: "Difficult to eat when seat backs were back in front of us. Fight attendants did not request seat backs to be raised during meals."

Miinukset: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."

Plussat: "there was ice cream for dessert at night"
Miinukset: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."

Plussat: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."

Plussat: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Miinukset: "12 hour long flight from Frankfurt to LA was exhausting."

Plussat: "I had a very short (perfect timing) stopover on my way to Bucharest."
Miinukset: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."

Plussat: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Miinukset: "Very small plane. No USB."

Plussat: "The crew was very attentive."
Miinukset: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "Yes"

Plussat: "comfortable plane"
Miinukset: "small pastry with coffee"

Plussat: "Friendly crew. Good food. Uneventful flight."
Miinukset: "Flight was slightly delayed in departure."

Miinukset: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."

Miinukset: "Seats weren't that comfortable."

Plussat: "Safe polite crew"
Miinukset: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."

Plussat: "Very professional crew"
Miinukset: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."

Plussat: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Miinukset: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"

Plussat: "No problems. I was satisfied"

Plussat: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Miinukset: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."

Plussat: "Great flight = short so food was not expected"
Miinukset: "all goood"

Miinukset: "I had a middle seat."

Miinukset: "No food or even water"

Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."

Miinukset: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."

Plussat: "The comfort and technology on the aircraft."
Miinukset: "NA"

Plussat: "Excellent staff!"
Miinukset: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"

Plussat: "All went well !! On time friendly staff ."

Miinukset: "Wound up having to pay 150$ for checking 2 bags. Almost more than the tickets. Feel ripped off. Don't remember the web getting a chance when i ordered the tickets to purchase at a lower rate. SAS said, since i bought the tickets through a travel agent, there was nothing they could do. Next time I'll buy tickets directly from SAS."

Plussat: "Nice planes with all the basics you need"
Miinukset: "Terrible food"

Plussat: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Miinukset: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."

Plussat: "Flight crew was curtious"
Miinukset: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."

Plussat: "Good flight."
Miinukset: "Nothing."

Plussat: "Will choose SAS again."
Miinukset: "WiFi didn't work and movie selection could be a bit better. That's all."

Plussat: "Plane was clean, flight staff was friendly."
Miinukset: "No problems!"

Miinukset: "Cattle call boarding in a culture where standing in que is unheard of."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "Missed connection was re-routed by United directly to FRA"

Plussat: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Plussat: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Miinukset: "The flight was 1 hour late."

Plussat: "One included checked bag"
Miinukset: "We were being charged for bottled water and soda"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"

Plussat: "Entertainment variety"
Miinukset: "You had to pay for drinks"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "nothing exceptional but the attendant did give us some water for free."
Miinukset: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."

Miinukset: "Unfortunately we had to postpone our trip due to a family crisis. I called in an attempt to receive a voucher or some credit. I was advised that a change was possible, but that with penalties and taxes, it would amount to MORE than the price of the ticket. Hell of a way to run a railroad!....speaking of railroads, that gives me an idea for when we reschedule!!"

Plussat: "I would have like to have more options and live news an sporting activities on the flight."

Plussat: "Introduce meals even to economy class"

Plussat: "Reasonable price"
Miinukset: "Very hot, small seats"

Plussat: "It flew"
Miinukset: "The effort put in to work with change of plans"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Miinukset: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."

Plussat: "Good, comfortable plane and friendly crew."
Miinukset: "The food was mediocre."

Plussat: "Bergen to Stockholm was an easy flight. No problems..all on time"

Plussat: "Not much to say here. It was a short flight, and it went smoothly."
Miinukset: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."

Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"

Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"

Plussat: "Clean airplane nice pretty stewardess in short dress."
Miinukset: "Probably private jet whit hot tub."

Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."

Plussat: "The crew, plane and procedure was all great."
Miinukset: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."

Miinukset: "Sēdvieta neērta un nepiemērota gulēšanai."

Miinukset: "At least a complimentary glass of water or juice in Economy."

Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"

Miinukset: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"

Miinukset: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"

Miinukset: "no food or water in economy - for a 5 hour flight."

Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"

Miinukset: "Horrible customer support"

Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"

Plussat: "Yes"
Miinukset: "Trips"

Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."

Miinukset: "Short flight and unmemorable (that's a good thing)"

Plussat: "Tallin airport is beautiful"
Miinukset: "Lost luggage and indifferent assistance."

Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"

Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."

Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"

Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."

Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"

Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."

Plussat: "Nothing."
Miinukset: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."

Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."

Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."

Plussat: "Flight was short and sweet, no problems to report."

Miinukset: "I needed to cancel the flight a month before, and I got no refund"

Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"

Plussat: "Nothing"
Miinukset: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."

Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."

Miinukset: "No food or entertainment."

Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."

Plussat: "Enough said"

Plussat: "good"
Miinukset: "good"

Plussat: "good"
Miinukset: "good"

Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."

Miinukset: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."

Miinukset: "Who charges for coffee, jeez"

Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."

Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."

Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."

Plussat: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Miinukset: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."

Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."

Plussat: "Very efficient, quick"

Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Plussat: "Smooth flight"

Plussat: "Crew was good, Seating needs to be updated"
Miinukset: "seats could recline better and padding could be better."

Miinukset: "Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again."

Plussat: "Very clean. Crew was friendly. Punctual. Efficient."
Miinukset: "Entertainment selection could be better."

Plussat: "Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!"
Miinukset: "The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1"

Plussat: "Very efficient"

Miinukset: "The scam website Justfly who is present on your site and BOOK THROUGH MOMONDO, cancelled our flight with Norwegian. Not the airline, justfly cancelled it. I think it’s a HUGE shame that Momondo keeps having their prices and connections on your site since the web is overflowing with negative reviews inn justfly. Stop feeding people to their shady business."

Miinukset: "Bad! I will defiantly fight for a refund !!!"

Miinukset: "They didn’t let anyone check in online. So there was a huge line of people all trying to check in at one time and caused a problem for other ticket desks in the area. If they just let you check in online like every other airline it would have been more seamless and saved everyone a lot of time."

Miinukset: "No entertainment"

Plussat: "The best part was learning that we'll never fly with them again."
Miinukset: "The flight attendants were dismissive. The food service was only offered half way into the flight for extra (not mentioned food wasn't included). They even charged for basics like water. There was no entertainment even though the tickets were supposed to include it...but at least they weren't 2 hours late on the way home causing us to miss the next flight."

Plussat: "The options for beverages/food and entertainment"

Plussat: "The screen to watch movies and TV on every seat is the best"
Miinukset: "I can’t think of anything that disappointed me"

Plussat: "The attendandats in premium cabin were great"
Miinukset: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."

Plussat: "The middle seat was empty- much more comfortable flight!!!"
Miinukset: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."

Miinukset: "I paid for a premium seat and once I boarded the flight the attendant told me my seat was broken and couldn't recline! On an eight hour flight, I had to sit upright in a seat I paid extra to recline!"

Plussat: "Friendly crew Comfortable clean planes"
Miinukset: "Departure delay JfK Luggage at Amsterdam took way too long"

Plussat: "Nothing"
Miinukset: "I missed the flight, because all flights from Denver to JFK were 6 hours delayed. I was not put on another flight, not reimbursed at all, not even treated considerately. WORST treatment EVER, in 40 years of world travel. TERRIBLE. I am so sad to see how air travel has degenerated. Very very sad."

Plussat: "Mid-air"
Miinukset: "We were late boarding and took off late, now we have landed an hour ago and still sit on the tarmac. This is ridiculous. Screens in seats do not work. Terrible and I would avoid."

Plussat: "Paid for a Premium seat in row #1 that was broken and would not recline. Multiple seats in the Premium section would either not recline or would only recline. Crew was stressed and impersonal. Will never fly Norwegian Air again. Ever."

Plussat: "On time"

Plussat: "I never leave bad reviews, but the service was not great."
Miinukset: "It was a 9 and a half hour international flight and my tv did not work. There were no complimentary meals. We also got stuck on the runway when we landed for an hour. So we were on that plane for almost 12 hours"

Plussat: "Easy check in, friendly staff"
Miinukset: "Terrible music before take off and after landing"

Plussat: "The staff was friendly, and the entertainment was great."
Miinukset: "I was forced to sit separate from my partner, who I was traveling with."

Plussat: "The plane seemed really nice (Dreamliner). Despite being tall, it seemed like I had a bit more leg room than in other economy class seats."
Miinukset: "I was in one of the boarding groups that got to enter the plane last. While I don't mind that, since the last group since in front of the plane, people who sit in the back sometimes put their carry on luggage close to the front of the plane so that they can get it on the walk back down the aisle rather than fussing with it when everyone is standing up. I wish there was more emphasis on making people put their carry ons above their own seats."

Plussat: "Tasty meals. Excellent flight crew."
Miinukset: "Late to board with very little updates as we waited. Crammed into a tight gate with poor system to line people up to board. An obtrusive secondary screening in which no seating was provided as they request you remove shoes."

Plussat: "Flight was 1 1/2 hours late leaving London. Crew was ok."

Miinukset: "There is no organization when boarding due mainly to the staff's poor training/handling of groups. I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours."

Plussat: "The flight was smooth and faster"
Miinukset: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."

Plussat: "reasonable upgrade to business class"
Miinukset: "nothing"

Plussat: "Nothing"
Miinukset: "I arrived one hour before the scheduled departure with and the gate attendants had disappeared. Nobody could help, nobody could direct me where to go or who to call, the person on he phone when I called Norwegian was unhelpful and rude and informed me that nobody that worked for Norwegian or associated was at a the airport and that if I wanted to change my flight I would have to do so within the next 10 minutes (from that moment but that there were no flights available that would get me there on time more my engagement 36 hours later) this was one of the worst airline experiences (and indeed any consumer experience) I have ever endured. I am planning to launch a very aggressive and hopefully damaging social campaign against Norwegian, APS (the incompetents that apparently are the contractors for Norwegian at he airport), and potentially Kayak for the role each group has played in this charade."

Plussat: "Legroom plenty"
Miinukset: "30 mins late"

Plussat: "Fast flight. Easy boarding & transferring. On time."
Miinukset: "Small seats, no entertainment."

Plussat: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
Miinukset: "Boarding process in Bergen a bit disorganized"

Plussat: "We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent."

Plussat: "Free Wifi on a budget airline is great!"
Miinukset: "Flight was about 20-30 minutes late in departing and there were absolutely no announcements and no-one at the boarding counter to keep customers informed. People were left standing in a a crowded room which was too small for all the passengers while no announcement was made. Even when they finally boarded, there was no recognition of the flight being late and no apology. One we were on board, the cabin crew then made a rather abrupt and rude announcement telling the passengers to board quickly otherwise we would lose our slot time and be delayed by a further one hour. Fortunately that additional delay did not happen. However, I did not appreciate the passengers being berated for "slow" boarding when the flight was boarded 20-30 minutes late."

Miinukset: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."

Miinukset: "There wasn't a great deal of choice of food to buy on our flight because it was under 2 hours. also on our flight heading out of the UK i did find that the staff were paying more attention to the needs of the people sitting on the other side of the plane. I thought they were rather rude."

Plussat: "Smooth plane ride"
Miinukset: "lack of communication between customer service/gate workers and actual crew members.this resulted in not having bassinet for daughters in plane. -Can't fly together with multiples. Seats for parents flying with infants are window seats, which is an obstacle, especially when changing tables in bathrooms are only on the other side of the plane -food overpriced. Snacks on plane cheaper and better quality than meal provided"

Plussat: "Service unhappy to be there. Crazy delays."

Plussat: "Food and entertainment okay"
Miinukset: "All Norwegian Airlines staff I encountered were rude, surly, impatient, unhelpful. English language standard poor."

Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."

Plussat: "I loved it"

Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"

Plussat: "We brought our own reusable stainless steel water bottles and the flight attendants were happy to fill it up for us."
Miinukset: "We are doing our best to be plastic free. We brought our own stainless steel cups, which the fight attendance did not want to handle. I can understand the concern for cross-contamination, but the amount of single use plastic by the flight is phenomenal. Our snack lunch which required no utensils came with plastic utensils- Norwegian could save money if eliminated those packets."

Plussat: "New plane"
Miinukset: "Flight was an hour late"

Miinukset: "Norwegian Air cancelled our fight from Stockholm to Bergen......without notice.......were stuck because we had hotel reservations.....had to scramble to get a ticket on SAS at a last minute exorbitant price.......not a fun experience.......we are not happy about this........we did get our return trip from Bergen to Stockholm on Norwegian Air............Norwegian said we should ask to be reimbursed........just got back from our trip.......haven't had time to request the credit yet."

Plussat: "The flight crew was stellar: extremely helpful and they made the flight a treat. I couldn't have asked for a better flying experience."
Miinukset: "I think Oslo is unable to efficiently manage the volume of passengers it has to process. During our 5 hour layover, seating all around Terminal E was at a premium. Access to Terminal F thru the long Passport line was EXTREMELY slow. The gate was crowded and we had to sit on the floor with many others. Then, they cleared the whole area for a security scan and we all re-queued up again. Once boarding began it wasn't much better, with a long wait in the access tunnel. I liked Norwegian Air, but will try to avoid Oslo in the future."

Plussat: "New, modern plane and great value for a transatlantic flight. Good entertainment options and (for the best part) friendly staff, see below."
Miinukset: "There was a (bearded) supervisor / team leader who felt it necessary to berate on two separate occasions a female & male colleague for things they hadn't done / done properly - in full view of passengers and once whilst serving me coffee. Totally unnecessary & out of order and the reason why I didn't give the staff a 4/5 score! Food was average and boarding quite slow."

Plussat: "Good value, well organised budget flight"

Miinukset: "They gave looks to one another upon pre boarding and when I handed my passport to be checked and walked in inwas approached before walking on to forcefully check my small carryon luggage. All the others they took to check were substantially large in comparison to mine. I argued that fact and was forced to pay and check it. On the flight there were tons of empty overheads and large suitcases inside them which I took pictures of. I was not treated nicely when they lied to me telling me it was overweight and my pocketbook was too large."