There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
They canceled our flights but they flew anyway.
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Miinukset: "Information on arrival time was not correct"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plussat: "No delay and nice staff"
Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Miinukset: "Lost all our bags so couldn’t ski"
Plussat: "Lovely crew, very helpful"
Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "Good flight, very attentive crew."
Miinukset: "Didn’t happen."
Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Miinukset: "Bag was lost"
Plussat: "Very friendly staff"
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Miinukset: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Friendliest economy class service I've ever encountered."
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
The entertainment was nonexistent, no food, not very comfortable
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Plussat: "More leg room"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"
Plussat: "The crew was amazing and extremely helpful!"
Miinukset: "The food could have been better"
Miinukset: "Really hard to get boarding passes online"
Plussat: "Not being charged for my first bag of luggage"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "Crew was wonderful and welcoming!"
Miinukset: "boarding wasn't good."
Miinukset: "Not to be late ,and not to loose my luggege"
Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "The airplane"
Plussat: "Good selection of movies"
Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Miinukset: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "If the flight would have leave in time we would receive our luggage in time"
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Plussat: "Easy, fast, comfortable, no hassles"
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Miinukset: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Plussat: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"
Plussat: "It was a short flight."
Miinukset: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Plussat: "I like service of AF"
Miinukset: "Boarding more than 15 minutes late. Departure on time, though"
Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."
Plussat: "Crew were great"
Miinukset: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Plussat: "The crew was nice .."
Miinukset: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Plussat: "Crew seemed attentive to needs,"
Miinukset: "Not being able to select seats prior to check in."
Miinukset: "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."
I carried the carry on bag on other Ryan Air flights, but they didn't allow and akaed for extra charges, that was ridiculous as my two kids were traveling alone and didn't have credit card to pay and Ryan Air does not accept cash. Will never fly Ryan Air again. Not worth it.
Fast, good loads in and out, totally worth of price.
the worst experience in my life
Plussat: "Crew excellent, especially as they dealt with delay due to earlier medical event"
Miinukset: "Not really. Although pushback delayed, arrival was 10 minutes early"
Plussat: "Quick boarding."
Miinukset: "The seats are just not comfortable in the slightest. There is no room. No where to put your legs."
Plussat: "Crew good."
Miinukset: "It took a long time to board."
Plussat: "Getting here safe"
Miinukset: "Waiting to broad"
Miinukset: "40min delayed flight"
Plussat: "Quick quiet and professional"
Miinukset: "No point paying priority boarding.... people just swap seats if not allocated next to each other makes it all feel like a messy shambles.... once sat down flight was quick and pleasant.... never ate or drank anything on board as extortionate prices... so the money saved there went on tapas and wime"
Plussat: "Left on time got in early"
Miinukset: "Nothing for the price"
Plussat: "Quick and on time"
Miinukset: "Rubbish carry on policy and constant sales"
Miinukset: "Unfortunately, I had no other option than flying low-cost. Bought the most expensive ticket I could to be in first row and have enough overhead bin space, but that still did not help the situation of a very disorganized boarding, very uncouth flight attendants, uncomfortable seats, absolutely no free drinks (not even a bottle of water), constant selling of useless things, people using the toilet in the front, obnoxious travelers, and getting yelled at. Also, contrary to what was suggested on the Ryanair web site regarding fast check-in, priority boarding and access to lounges, none of those Flying 200+ legs per year on Star Alliance flights in business and up, I truly hope I never have to take such a horrendous flight again."
Miinukset: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Miinukset: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Plussat: "Staff were very friendly and very patient with difficult passengers!"
Miinukset: "Plane felt cramps, but it was a low price so to be expected."
Plussat: "Keeps to schedule. A high performing low cost airline."
Miinukset: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Plussat: "I got to my destination"
Miinukset: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Miinukset: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Plussat: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Miinukset: "As above"
Miinukset: "Flight was delayed"
Plussat: "Quick efficient flught"
Miinukset: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Miinukset: "Toilets needed a good clean, they also smelled stale"
Plussat: "Efficient, good value and on time"
Miinukset: "Non priority Queue and the fact that my bags were put in the hold."
Plussat: "Finding an affordable flight to allow the family to get away for a weeks holiday that would otherwise not be possible."
Miinukset: "Having the family sitting separately on the flight as we were not able to afford to pay additional money to per book seats. But it was only a 2 hour flight so we coped. Think it would be a good idea if the airline didn’t just assume that because a child is 11 years old they are able to sit away from their parents. My son has additional needs and so although his chronological age is 12 years his developmental age is only 7/8 years so being sat away from his parents was very stressful for him. Maybe asking during booking if any of the party hav s additioonal needs would be a good idea."
Plussat: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Miinukset: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Plussat: "Reasonable cabin bag allowance."
Miinukset: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Plussat: "Crew were nice"
Miinukset: "Seating was cramped"
Plussat: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Plussat: "Very quick flight"
Miinukset: "Slightly delayed"
Miinukset: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Plussat: "Flying was excellent"
Miinukset: "Delays on the ground with no indication of that on the message boards"
Plussat: "Not much."
Miinukset: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Miinukset: "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Plussat: "savannah and other staff member who catered for front of airline were just fanstatic.. down to earth really helpful and clearly experienced. really well done. please can they be passed some thanks from me. wayne trueman front row"
Plussat: "On time and friendly service"
Miinukset: "Hard landing was a bit worrisome"
Plussat: "If you like be herded around like cattle, and having no apology even when your flight is late, then you've come to the right place."
Miinukset: "Late flight. Family scattered around cabin in different seats. Completely unnecessary."
Plussat: "Left on time,arrived early."
Miinukset: "All the steps to board plane."
Plussat: "Simple budget flight. You get what you pay for."
Miinukset: "Unexpected manual checking of bag into hold. I hadn't packed with that in mind and was concerned about breakage and the fact that my bag had no lock. But the bag survived intact."
Miinukset: "I dont like that they offer reasonable fares but then everything costs extra money. Check in bag, any food or drink on the plane."
Plussat: "Informative polite pilot Most cabin crew were courteous, helpful and professional"
Miinukset: "Boarding was a bit of a free for all without being organised at Chania end One member of cabin crew was clearly having a bad day; rolled his eyes and sighed when I was attempting to be helpful in returning items."
Miinukset: "They left the luggage behind.... LoL"
Miinukset: "Poor customer service specially in Berlin"
Plussat: "We had to carry our bags up and down several flights of stairs. Not very friendly to disabled or elderly folks."
Miinukset: "My daughter had to pay $20 dollars to bring her boarding pass and then thy told her the card was declined. I called credit company at 1 am my time in Hong Kong and they said card was never submitted so could not have been declined. This caused us time, worry and money for long distance phone calls."
Miinukset: "Nickel and dime you in the worst way. If you don't print out you boarding passes (who does this anymore?!?) they charge you €15 each. They claim they need to "stamp" it for passport control which never happened. €50 each if you don't check in on line. Totally dumb. Make you jump through hoops to attempt to take as much money as possible. Avoid. Nothing redeeming about this airline. Seems cheap until you pay for every bag etc."
Plussat: "Just everything was so easy and straight forward. No issues and no hassles"