Miinukset: "Lead turblence"
Plussat: "flight late so crew dismissive wanting to get people on board, during flight was ok"
Miinukset: "smile it helps"
Plussat: "Ok time"
Miinukset: "The flight was okay but 40 minutes late due to issues at Hamburg Airport. I.e. the problem was not with the actual flight or with Ryanair."
Miinukset: "Check in process is stupid and staff was very unhelpful."
Miinukset: "Punctuality, honesty, customer service."
Plussat: "The crew was very hospitable."
Miinukset: "Having all of us line up for boarding on the second floor, only to have us stand in that room for another 15-20 minutes before beginning the boarding process didn't seem to make much sense."
Plussat: "I liked when w landed in my destination."
Miinukset: "The flight attendants were very short and not helpful. I pumped breast milk and asked for a bit of ice and they gave me four cubes. When I asked for a bit more after first service they again gave me four cubes. Not very kind and treated me like I was bothering them."
Plussat: "Crew was nice and professional."
Miinukset: "Boarding is always late and take long time. Maybe come with some better system to make it quicker. I'm not happy with prices for suitcases but that kinda doable."
Miinukset: "1. The flight was late, better time management 2. Seats are very flat and uncomfortable"
Plussat: "The aircraft seats were really comfortable."
Miinukset: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Miinukset: "a series of frustrating events, all of which i had to pay for, none of which were justified"
Plussat: "Timeliness. Small airport."
Miinukset: "Limited seating space."
Miinukset: "Checking bags was a disorganized nightmare."
Plussat: "Friendly staff on plane, helpful in preflight check in."
Miinukset: "25 minute wait in hot stairwell."
Plussat: "Flight was cheap and it got me home."
Miinukset: "At Budapest airport Ryanair’s gate B9 there was no communication or it seemed any system in place. Plus the gate itself was so small all passengers couldn’t fit."
Miinukset: "Delay 90minutes.. Miss the rent a car.. Lost a bunch of money. Never again Ryanair"
Plussat: "We arrived alive"
Miinukset: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Plussat: "Nice peeps"
Miinukset: "Obnoxious passenger on board"
Plussat: "Crew very polite and took excellent care of my 83 year old mother"
Miinukset: "Baggage policy, no room between sits, the fact that you have to pay for everything on board including water, flight attendants have been transformed into salespersons, delay of flight for 30 minutes due to technical last minute checking."
Plussat: "Accessibility guys in both Bergamo and Manchester were brilliant."
Miinukset: "Delayed for 2 hours the first hour was on the departure boards - fair enough but almost all of the second hour was on the plane with hardly any information at all."
Miinukset: "The smell on the toilet was horrendous"
Plussat: "Flight from Edinburgh to Baden Baden was delayed like every single other flight on this trip but at least checked in to hotel and got 3.5 hours sleep instead of the intended 5 hrs sleep."
Miinukset: "Got to the airport at 5.15 am, got through security and only then was notified that flight was delayed from 6.45 till 8 am. No breakfast! As this flight was to Israel we were separated from passengers at the other gates and were not allowed to wonder round the duty free area to find coffee or anything to eat. Those without hand luggage were allowed but re checked and frisked at the extra security check. Even babies had shoes removed and feet scanned, so clueless. Then we never made it to Ovda but were diverted to Tel Aviv. Landed an hour late there and waited till they sent a bus to take us 4 hr journey to Ovda. Arrived in Ovda 7 hrs late, no food, no drinks tired and very hungry."
Miinukset: "ridiculous 50 check in fee"
Plussat: "If you like be herded around like cattle, and having no apology even when your flight is late, then you've come to the right place."
Miinukset: "Late flight. Family scattered around cabin in different seats. Completely unnecessary."
Miinukset: "there is no line up or organization to people getting on and off, everyone rushes to be first."
Plussat: "It was very punctual and the flight were very smooth."
Miinukset: "The seats don't recline and you have to pay for everything (even printing of boarding passes)."
Miinukset: "The difficulty getting my boarding confirmed. It worked in the end but it took a long time and it was frustrating."
Miinukset: "My bag is a standard bag that fits on every 737-800 and they made me check it to collect the extra charge. Very shady."
Miinukset: "Trate de cambiar mi viaje para otra fecha y me cobraban muy caro encima de lo que habia pagado, trate de hablar con servicio al cliente para hacer el cambio y no podia solo me haciar ir a su website."
Miinukset: "No food to choose from and very expensive"
Plussat: "Not many things, I have got to the destination in one piece"
Miinukset: "Almost everything releated to the flight from point A to point B was horrible. This was the first and last time I have ever flight with ryanair. People need to know how poor the airline is, and the airline needs yo improve in almost every aspect related"
Plussat: "Very good price for flight. Dont need to pay foe seats if you dont want to and can avoid baggage fees with carryon. Staff very friendly. Short and sweet flight."
Miinukset: "Asked for boarding pass again at plane door after we had gone through the gate check. Unnecessary step that slowed the boarding process at the plane staircase."
Plussat: "I like how short the flight is"
Miinukset: "the boarding process seemed frazzled and not organized. The staff were not friendly or helpful. I am hesitant to fly with you again. I also paid more in baggage costs than my actual fare."
Miinukset: "A lot of turbulence and late boarding."
Miinukset: "If you're going to be low cost, at least be efficient. RyanAir was messy and bureaucratic. I had to run between multiple lines to get the forms I needed to fly. I knew I'd be losing money on charges, that was the deal. But I did not realize they would be so Kafkaesque in the process of collecting those charges. Is it really so hard to swipe a credit card?"
Plussat: "I liked that my priority seat meant early and quick boarding. The crew was friendly and competent. The plane was clean. I had no checked luggage so traveling was not stressful. Overhead bins seemed roomy enough."
Miinukset: "Nothing is free - not even a coffee on the early morning flight. Might be that I've been spoiled with American airlines. Not crazy about having to check in and purchase seat online. It seems the seat selection - from basic economy - should be included in the ticket price. Again, maybe spoiled by American airline companies."
Miinukset: "The priority boarding line needs to be separated from the regular boarding. There is a rush toward the gate when it ipens"
Plussat: "The crew on the actual flight was nice. Also, a kind and patient Ryanair employee helped us with check-in after our awful experience with their customer service desk."
Miinukset: "The customer service representative at the Dublin airport for Ryanair was extremely rude and was annoyed from the moment we stepped up to the desk. Yes, Ryanair is a budget airline but it costs $0 to be nice and helpful especially if you are working in customer service."
Plussat: "It was smooth, operated well and on time!"
Miinukset: "Extremely expensive to check your bags. If you prepay and the weight is over, you have to pay an additional 10 Euro for each kilogram over."
Plussat: "Great experience overall! Softest take off and landing Ever!"
Miinukset: "You have to check in way ahead of time, I actually even followed the emailed prompts to check in and add baggage but when I went to the airport they had no recollection and refused to print my boarding passes despite my 200+$ receipt for already checking in and adding baggage. I then had to pay 50$ per person for them to print boarding passes after playing tag with the attending staff. Absolutely worst airline. I could have flown first class in a premier airline for the cost."
Plussat: "Crew was great."
Miinukset: "We had trouble signing in. When we showed up with no boarding tickets, we had to repurchase the tickets all over again to board. Ah, yes. That's how they make their $. There aren't seat pockets, magazines, etc. Seats are cramped."
Miinukset: "People are rude. They are hypocrites. (they charged me for carry on because it was 'too big', however, most of the other passengers got away with not paying.) They required me to print my tickets even though I had a download of tickets on my phone. Flight attendants were not pleasant as if they didn't like their job."
Plussat: "The crew was very good."
Miinukset: "No entrainment at all very boring."
Miinukset: "They force you to check in online and the page fails or only gives you the option to Check in with seat selection you must pay then you have to pay 56 euros at the airport But you manage to do so online. It is a hoax"