Etsi halvat lennot reitille Düsseldorfista $[7232-Helsinkiin

Miinukset: "Food, entertainment program, pillows and blankets would have been nice,"

Plussat: "Amazing crew and service! They are the best!!"
Miinukset: "Amazing crew and service! They are the best!!"

Plussat: "Flight was canceled. No crew... Alternative: Eurowings via Newark. And then United to Detroit. A totally wasted day..."

Plussat: "Yes super crew and super seat. ( next to empty seat) Nice new plane"
Miinukset: "This one couldn’t have been better. Plenty of food snacks and drinks"

Plussat: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Miinukset: "the seat did not recline. the touch screen for movies and albums was not working reliably."

Miinukset: "Crew was young and did a good job but I got the feeling they were working their way to their own vacation at the destination."

Plussat: "All great except my seat."
Miinukset: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to Lufthansa"
Miinukset: "I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to Lufthansa"

Miinukset: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "The crew was great. A woman in front of us had a seizure mid-flight and the crew handled it professionally with great care. They were very friendly and helpful"
Miinukset: "The lines when we arrived at the airport were very long. Had to wait over an hour to check in. Seemed like more people should have been working the counter. I missed my connection on the flight over to Europe."

Plussat: "Clean, modern plane"
Miinukset: "Flight was 40min late, which can happen. Caused me to miss my connecting flight and all three employees from Lufthansa I dealt with had a total ‘I really don’t care attitude ‘"

Plussat: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Miinukset: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."

Miinukset: "The flight did not take off from Dusseldorf until AFTER we were scheduled to arrive in Frankfurt. There were no updates from the flight crew on the delay or on our connecting flight."

Plussat: "Excellent service and friendly staff!"
Miinukset: "It was very cold"

Plussat: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"

Plussat: "on time Family Check in"

Miinukset: "Too few water servings. Made me sick."

Plussat: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Miinukset: "Actually, nothing!"

Plussat: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Miinukset: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."

Plussat: "The crew was very friendly an apologetic for the delay. We had more space on the 1h inner-German connection flight than on our 7h international overnight flight with Lufthansa."
Miinukset: "Flight departed Duesseldorf an hour late and waited ont he ground in Munich for another 10 minutes before the gateway was connected. Not a problem for us since we were at our final destination but clearly a frustration for many of our fellow passengers. The cereal bar was a nutritional disaster and the the artifical fruit taste was simply awful. Tastes as if LH gets paid for distributing it."

Miinukset: "Bus shuttle to plane"

Plussat: "Flight attendants are great"
Miinukset: "I don't like the Star Alliance. Due to where I live and where I go, I have to use the United/Lufthansa combination. If I book with United, I can't select my Lufthansa seats until 24 hours before my flight. That means I end up in the back of the plane in the least desirable seats. If I book with Lufthansa, then I can't book my United seats. I have booked with United and paid for economy plus, then find as I board, the Lufthansa flight doesn't have economy plus."

Plussat: "I Luz Myriam will give to Lufthansa 10 qualification!!! in Overall, Boarding, Crew, Food , Entertainment, but 8 about Confort"
Miinukset: "Just the air conditions was too cold I asked the attendant if can warm my place a little, but she told me the other passenger are warm, she doesn't take care about me, NOT COOL!!"

Plussat: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Miinukset: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."

Plussat: "They were waiting for us even we were running late from connecting flight, everybody was super nice"

Plussat: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"

Miinukset: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."

Plussat: "Flight crew went above and beyond, great in-flight meals and entertainment. Overall smooth flight."
Miinukset: "Headrest too high for my short self!"

Plussat: "the seats are comfortable, food is good and service is better than most"
Miinukset: "That it took a while to get on plane because of security but thats how it goes"

Plussat: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Miinukset: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."

Plussat: "Nicest crew ever"
Miinukset: "Boarding ground crew was a bit arrogant"

Plussat: "Once on board the flight was smooth and the crew were very professional."
Miinukset: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."

Plussat: "Smooth flight. Competent crew. Excellent service."

Plussat: "There was very little if anything positive"
Miinukset: "Delays led to missing connecting flight. Delays could've been avoided. Staff were unhelpful, noncommunicative and poorly informed."

Plussat: "non stop to Frankfurt very timely scheduleing was able to find reasonably priced flight to meet my travel needs."
Miinukset: "I felt the food was worse not good or tasteless. choices were as bad as previous flight in the fall. I have to bring snacks to make it bearable."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."

Miinukset: "flight cancellation was communicated late, with no specific plan how to get to the LAX flight. (The flight was also cancelled the next day; my wife was on that flight; I don't believe it was a technical reasons because of this) Resolving the issue wasn't smooth and needed my involvement to propose a working connection. I am Star Alliance gold member (through United) and this did finally give me a connection."

Plussat: "nothing"
Miinukset: "its was very very bad bad bad bad its a shame for them very not good bed bed"

Plussat: "Nice staff"

Miinukset: "Direct flight, 10 days ago. Still missing a suitcase."

Miinukset: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."

Plussat: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Miinukset: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."

Plussat: "Crew was friendly and the seats were comfortable."

Plussat: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Miinukset: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Plussat: "Stewards dis perfect job"

Plussat: "."
Miinukset: "."

Plussat: "Crew"
Miinukset: "Huge delay... :("

Plussat: "Nothing. I will never put her tickets from From here again."

Miinukset: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."

Plussat: "Staff and the service"
Miinukset: "Dinner was so bad"

Miinukset: "Food"

Plussat: "Amazing"
Miinukset: "Nothing"

Plussat: "We could walk around as needed. No restrictions. Free wine with meals!"
Miinukset: "Staff not friendly or offering of assistance."

Plussat: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Miinukset: "Nothing!"

Plussat: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Miinukset: "I wish there was an option of a sandwich vice sweet or pretzels."

Plussat: "Landing was a disaster"

Miinukset: "lost connection"

Plussat: "Everything was awesome best flight i had in my life."
Miinukset: "Nothing"

Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Plussat: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Miinukset: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."

Plussat: "Friendly flight attendants."
Miinukset: "Lost baggage is never good."

Plussat: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Miinukset: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Plussat: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"

Plussat: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."

Plussat: "Crew were amazing"
Miinukset: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Miinukset: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"

Plussat: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Miinukset: "Food was ok, not great."

Plussat: "A bit more leg and knee room."
Miinukset: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Plussat: "Life is beautiful"
Miinukset: "My fellow passenger fended off my sexual advances like a pro"

Plussat: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."

Plussat: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"

Miinukset: "Sweet or saulty 'Snack' is a joke"

Plussat: "Everything OK"
Miinukset: "Arrived 5’ later, lost train"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Miinukset: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."

Plussat: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."

Plussat: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."

Plussat: "Everything. Keep up the good work."

Plussat: "easy boarding"
Miinukset: "bad seating. you previously provided a comfort kit but discontinued it."

Plussat: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Plussat: "Smooth strait flight, friendly polite crew"

Plussat: "Spacious aircraft. Polite crew. Even good food. On time."

Plussat: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Miinukset: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Plussat: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Miinukset: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"

Plussat: "Great floght"

Plussat: "The actual flight was professionally well-handled"
Miinukset: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."

Plussat: "Everything's"

Plussat: "that everything was in order - alles in ordnung, without much fuss."
Miinukset: "the passenegers - too much farting"

Miinukset: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"

Miinukset: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"

Plussat: "The plane itself was ok, the food also was ok."
Miinukset: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."

Plussat: "The crew were friendly and fine. No problem with boarding etc"
Miinukset: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."

Plussat: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."

Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."

Plussat: "Nothing"
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Plussat: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Miinukset: "Not being to help on the ground in Copenhagen with delta issues"

Miinukset: "The plane is so old..,"

Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"

Plussat: "The seat was a little uncomfortable but the crew were amazing."

Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Miinukset: "Need more leg room!!! Larger meals needed."

Plussat: "The service"
Miinukset: "The food."

Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"

Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Plussat: "Good comfortable seat with extra leg room. Pleasant crew."

Miinukset: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "kLM staff was great."

Plussat: "I slept pretty much the whole time"

Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Plussat: "Short-hop flight, fit for purpose."

Plussat: "was very quick"

Plussat: "Good multi media access and content"

Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Nothing"

Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Miinukset: "suitcase didn't turn up, although connection was quite tight"

Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Plussat: "Easy airport business"

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"

Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "Except for my negative comment, a good flight."
Miinukset: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Plussat: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Plussat: "--"
Miinukset: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

Miinukset: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Plussat: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Crew was great"
Miinukset: "Boarding is a zoo. Boarding by row is faster."

Plussat: "Consistent SAS quality"
Miinukset: "Drinks expensive"

Miinukset: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"

Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."

Miinukset: "More free meal choices"

Plussat: "My flight has been cancelled"

Plussat: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Miinukset: "Have more books available for passengers who want to read."

Plussat: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Miinukset: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Plussat: "No problems. I was satisfied"

Plussat: "The fact that I was lucky and the plane was not full and got two seats to myself"
Miinukset: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"

Plussat: "Flight attendants"
Miinukset: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."

Plussat: "Great movies."
Miinukset: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."

Miinukset: "No food or even water"

Plussat: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Miinukset: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."

Plussat: "A lot of leg room"
Miinukset: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"

Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well."
Miinukset: "Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that."

Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."

Plussat: "The crew and aircraft were nice."
Miinukset: "Checking into the flight in Athens was a complete cluster. The cue line was rerouted multiple times for passengers checking into the flight. This caused confusion, delays and frustration. Initially, only one gate agent was checking in the flight. Unreal."

Plussat: "Great flight very happy"

Plussat: "Pleased with everything."

Miinukset: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Super Ontime"

Plussat: "The food"

Plussat: "Nothing to be honest"
Miinukset: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."

Plussat: "Great!"

Plussat: "Smooth flight, friendly crew, food was excellent."
Miinukset: "Seats very cramped"

Miinukset: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Miinukset: "Entertainment systems were not working for many of us."

Plussat: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."

Plussat: "The flight attendants were good at checking on the needs of the passengers"

Plussat: "SAS is the best airlines !!"

Plussat: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Miinukset: "The noise factor was very high."

Plussat: "Introduce meals even to economy class"

Plussat: "It flew"
Miinukset: "The effort put in to work with change of plans"

Plussat: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Miinukset: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."

Plussat: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Miinukset: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Miinukset: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."

Miinukset: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."

Plussat: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Miinukset: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."

Plussat: "Entertainment facilities was user friendly, but program too few."
Miinukset: "Bad management system, luggage even lost in transfer to Stockholm, also SAS but operated by Air China ( transferred in Beijing, from Taipei.)"

Plussat: "All is great."
Miinukset: "Nothing is not good."

Miinukset: "Not losing my luggage"

Miinukset: "A better breakfast..."

Plussat: "All"
Miinukset: "Keep up the same spirit"

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lovely crew, very good entertainment system."

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "I will recommend to my friends and families."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "Lots of movie choices."
Miinukset: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."

Miinukset: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"

Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Miinukset: "Nothing"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "The blueberry juice was good!!"
Miinukset: "Sitting by the bathrooms. There weren’t even pretzels."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Plussat: "If you picked the wrong line then check in took 40 minutes, arrive early!"

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "All is satisified."

Plussat: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Miinukset: "not enough foam in padding, cheap seat bottoms"

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."