Etsi halvat lennot välille Düsseldorf - Helsinki

Plussat: The crew were nice and hospitable. The seats were fine.

Miinukset: They mysteriously charged me for my baggage.

Plussat: Loved the food in the business class and the crew was awesome.

Miinukset: Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial

Plussat: Not much to like. Two days before my flight I went on UIA website to choose my seat. There were many seats to choose from, ranging in price from $10 up to $50. I choose seat 26B, a $50 seat, it was near an emergency exit and has plenty of leg room. I get to JFK and received my boarding pass and didn’t notice the seat was 31A. I board the plane, and see someone is in my seat, look at my ticket and see the seat number isn’t as I requested and paid for. So I take my seat in 31A and wait patiently for the stewardess.

Miinukset: I didn’t like how the situation was handled. I had paid for seat 26B, and someone else was in my seat. The stewardess says there’s nothing she can do, the flight is full. I told her that I was fine sitting where I was, but I would like to be refunded for the seat that I reserved. Unfortunately for both of us, there was little that either of us could do to rectify the situation. I would have been satisfied with an explanation of whom I need to contact to ask for my refund, or have the situation brought to a managers attention that could help me. Overall it was poor customer service.

Plussat: Crew was very friendly and attentive.

Plussat: Absolutely NOTHING

Miinukset: Late to depart on an 1:15 minute flight for over an hour while telling the passengers nothing

Plussat: I asked for preferred seating up front to disembark the plane because the flight was late and I could’ve missed my connecting flight. The manager was more than happy to assist me

Plussat: Quick boarding, nice crew.

Miinukset: No fun for kids. It could be better.

Plussat: The airline was fine, excellent crew and plane. The Bucharest airport was OK. It was quite warm, not great AC and limited seating. Different system for check in as you had a time window in which to do it so if your ride brought you early then you had to wait to check in. Prague was problem free.

Plussat: All fine

Miinukset: Flight delayed 2 hours

Miinukset: There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass

Miinukset: At least a complimentary glass of water or juice in Economy.

Plussat: Crews on Air France are outstanding!

Miinukset: Baggage was lost and was delivered 2 days later.

Plussat: Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City.

Miinukset: If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser

Miinukset: It was late

Plussat: Flight as such was good and smooth

Miinukset: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Plussat: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.

Miinukset: Service, staff and food.

Miinukset: The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia.

Plussat: New planes

Miinukset: I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed.

Plussat: My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.

Plussat: Modern airplane

Miinukset: Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous

Plussat: Boarding was fast.

Miinukset: Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane.

Miinukset: More communication from ground crew when boarding the bus to the tarmac.

Miinukset: Informing why flight was delayed. Reclining seats Water service

Plussat: clean, efficient

Miinukset: Not being 1 hour late

Plussat: Comfortable seat, great crew.

Miinukset: Flight delayed, no USB port and no entertainment

Plussat: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Miinukset: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Plussat: Great crew, comfortable seating with enough leg room.

Miinukset: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Plussat: Yea

Miinukset: Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks

Plussat: Good airline

Plussat: Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus.

Miinukset: Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost.

Miinukset: The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia.

Plussat: staff were polite, helpful, and efficient

Miinukset: super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance

Plussat: Food offered on flight even though short trip

Miinukset: Was delayed so being on time

Plussat: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Miinukset: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Plussat: Boarding was quick and flight was calm

Miinukset: The coffe and breakfast.

Miinukset: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Plussat: Reclinable seats.

Miinukset: The food!! The lights could be dimmed as it was a night flight.

Plussat: Just as I expected. And I made my last connection easily.

Miinukset: More communication from ground crew when boarding the bus to the tarmac.

Miinukset: The seat was broken, it did not recline so it was super uncomfortable. The crew was not very friendly, the boarding was late

Miinukset: Flight was 2 hours late

Miinukset: 5 hour of delay!!!! For the second time in the same flight

Plussat: Absolutely amazing service

Miinukset: No any healthy snacks like nuts or just dried veggies or biscuits with less sugar.

Plussat: The crew was good and the food from Frankfurt to Abuja was good

Miinukset: The layover time was extremely too long and would even be longer during my return

Miinukset: There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better

Miinukset: Boarding

Plussat: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Miinukset: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Plussat: New planes

Miinukset: I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed.

Miinukset: Announcement At the airport and the plane needs speak English more clearly. Thanks!

Miinukset: When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time.

Plussat: Great airline

Miinukset: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Miinukset: Not being 1 hour late

Plussat: The crew were excellent and seats were comfy.

Miinukset: Headphones for the entertainment centre.could have been better. Sound quality not great.

Miinukset: It’s was late both out and return

Plussat: clean, efficient

Plussat: The crew were very friendly and helpful.

Miinukset: Flight was three hours late to depart with very little communication made to passengers.

Plussat: Boarding was fast.

Miinukset: Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane.