We liked the extra room in premium economy . They should have emphasized that the ear plugs can be recycled upon leaving the plane. We appreciated two meals on the long flight. Flight attendants were friendly and professional.
The business class seats really miss the mark. There’s virtually no personal storage or a place to set anything, getting the tray out of its holder (and then back in) required guidance and strong arms, and the lay down beds were tight. Also, the controls adjusted when a single wet nap envelope was laid on top of it. Disappointing experience for $10k
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Seats extremely uncomfortable, broken and would not recline, very hard cushions, food was unpalatable and masks were not optional. Flight from Munich was delayed, updates were not too good. Overall very poor performance of this airline
The seat selection before check in seemed to be complicated rest all is good
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
Plussat: "Great, patient crew!"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Plussat: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"
Plussat: "Itinerary - hours of flight"
Miinukset: "Dinner could have been earlier"
Plussat: "Got to ride on a Boeing 747 Intercontinental!"
Miinukset: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Plussat: "The airplane crew were very reassuring"
Miinukset: "Gate was changed 3 times and flight was delayed 2 times too!"
Plussat: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Miinukset: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Miinukset: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."
Plussat: "The crew was the best! Excellent service... kind and caring as well as professional."
Miinukset: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Plussat: "Yes, everything was great"
Miinukset: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom."
Plussat: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Plussat: "The crew was very good and we were right on time."
Plussat: "Food, movies"
Miinukset: "Long flight"
Plussat: "Nice aircraft, great entertainment, good crew"
Miinukset: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Plussat: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Miinukset: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"
Plussat: "family line at check in made boarding a breeze."
Plussat: "Comfortable seat. Food better than average"
Miinukset: "Crew seemed a bit rude"
Plussat: "The crew was very friendly and went above and beyond."
Miinukset: "The boarding process is unorganized as passengers do not board by aisles...just pushing and shoving"
Plussat: "Clean and efficient. Great service."
Miinukset: "Crowded seating. Need better headphones."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Miinukset: "I was asked to give up my seat to make space for people to sit together. Being a single traveler I had selected a seat in the 2 seats side. But my new seat was surrounded by all kids. Couldn't relax a bit."
Plussat: "Movies were good"
Miinukset: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Plussat: "Nothing in particular"
Miinukset: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Miinukset: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Plussat: "Everything on time"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "test this test this test this test this test this test this test this test this test this"
Miinukset: "test this test this test this test this test this test this test this"
Plussat: "The crew were very friendly. The plane was very clean. The service was excellent, and my husband and I were impressed by the food quality. They even hand out wet wipes for you before serving food, so you can feel clean! I felt like the seats were pretty normal in terms of size and space in economy class, but obviously, it would have been nice to have a tiny bit more space. Good entertainment options."
Miinukset: "nothing :)"
Very poor snack and drink option
The boarding crew was rude, everything was disorganized with lack of information.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "Impressive service... amazing crew, very friendly and professional"
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Very friendly crew and on time with no problems."
Plussat: "Very professional"
Miinukset: "Lost luggage"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "The friendliness of the crew"
Miinukset: "Late departure. Rush to connect."
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."
Plussat: "Lovely crew, very helpful"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Miinukset: "Not happy to pay extra money for my case"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "Boarding was confusing and disorganized"
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "Everything. A truly faultless experience!"
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."
Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Miinukset: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
The boarding process was a bit wonky. Had extra passport checks. Made what I assumed was an automated announcement that the gates were closing when they barely started boarding. The crew and cabin were great. Friendly and helpful. Cabin was clean. The food was excellent I thought. Plenty of bathrooms.
Everything was great except for the awful selection of movies and TV and a seat back screen that barely works.
Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.
On time Crew facilitatîg swift boarding
Plussat: "It was wonderful"
Miinukset: "Best booking app ever"
Plussat: "Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep"
Miinukset: "The choices of movies"
Plussat: "The crew was nice. The seats were ok."
Miinukset: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."
Miinukset: "Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr"
Plussat: "The flight attendants were wonderful and the movies and space for the kids was great!"
Plussat: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Miinukset: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Plussat: "More space that on competitors."
Miinukset: "The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it."
Plussat: "The captain was able to make up much of the lost time spent boarding."
Miinukset: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."
Plussat: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Miinukset: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Plussat: "It was Air Canada to Geneva and Swiss to Lisbon!"
Miinukset: "Leave on time Air Canada!!"
Miinukset: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Plussat: "The chairs were comfortable the staff was very attentive and nice"
Miinukset: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Miinukset: "extra taxi in DC"
Miinukset: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Plussat: "La atención, a diferencia de otras aerolíneas europeas se nota la sonrisa y gran atención."
Miinukset: "A la hora del despegue molestan mucho con las cosas."
Plussat: "Excellent service. Friendly staff."
Miinukset: "Service was bad"
Plussat: "Seats were comfortable, food was good, efficient and friendly service!"
Plussat: "Worst business class seats. Regular seats with no one in the middle seat."
Miinukset: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Miinukset: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Plussat: "Crew was polite, but..."
Miinukset: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Plussat: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Miinukset: "No complaints."
Miinukset: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Plussat: "It actually tasted great!"
Miinukset: "Movie selection was weak."
Plussat: "Love that there's space for the economy and the seats are comfortable"
Miinukset: "There was nothing to do and would be nice if it had wifi"
Plussat: "Safe flight"
Miinukset: "They dropped our connection. Took 3 hours to straighten it out"
Plussat: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Miinukset: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Miinukset: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Miinukset: "Gate was only announced 25 min before boarding"
Plussat: "Staff was ok."
Miinukset: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Miinukset: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Plussat: "Forgot they were on 24 hour time. Maybe send an alert about that."
Plussat: "On time boarding and the flight was in less time than expected."
Miinukset: "No leg room, my tray table was broken"
Miinukset: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Plussat: "The fare, that's it."
Plussat: "Always great to fly on a 5 across Avro."
Miinukset: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Plussat: "flight staff were very professional."
Plussat: "Tons of food"
Miinukset: "Terrible in flight entertainment selection"
Miinukset: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Plussat: "Flight was on-time"
Miinukset: "Cabin's temperature was too warm. Breakfast was just a cheap muffin and orange juice..."
Plussat: "In-flight staff are professional and try to get on with things even in tricky situations."
Miinukset: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Miinukset: "Brussels air used united Airlines for this leg of the trip. They canceled all the flights to my destination due to weather. However other airlines did make it there just fine. I think that they canceled the flight just because it was not full. I had to spend the night in the airport. The flight in the morning was overbooked. No one should fly UA if they can avoid them."
Plussat: "Puntualidad y amabilidad en la recepción de equipaje"
Miinukset: "Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística"
Plussat: "Wifi and the nice crew"
Miinukset: "The food option"
Miinukset: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Plussat: "Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!"
Miinukset: "The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1"
Plussat: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Miinukset: "Canceled at one day before flight incurring much cost due to non refundable reservations."
Plussat: "The flight was very comfortable. Better than my expectations. Good entertainment. Food and drink on demand."
Miinukset: "Luggage allowance is pretty strict. You have to pay extra for everything more than a seat on the plane."
Plussat: "The crew was amazing. They went above and beyond. I love traveling with Norwegian Airlines"
Miinukset: "Everything was perfect."
Miinukset: "Being on a flight for 11 hours and they don’t provide a meal, and have to pay for a check in. That’s absurd."
Plussat: "I like the tv screen in each seats."
Miinukset: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"
Miinukset: "Iin at newark was terrible. They apparently have no assigned checkin area for the airline. A line with hundreds of people played follow the leader through Newark Airport. On way back in Barcelona not nearly enough seats in the . waiting area or nearby. There was huge line because of this."
Plussat: "We were delayed for over 8 hours in Oslo. There was NO ONE from Norwegian at the desk EVER. We NEVER received any information."
Miinukset: "Someone at the desk to tell us what was going on. Communication."
Plussat: "Good selection of latest movies available for free."
Miinukset: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Plussat: "The boarding process was smooth and started early enough to allow everyone time to get settled."
Miinukset: "20 hours of flying and there was no food or even a cup of water included. It was not clear when I booked my flight that I would need to book meals in advance, or purchase at inflated prices on the plane."
Miinukset: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Plussat: "The aircraft was great but the service is horrible. Unless you buy a bottle of water or walk to the back of the plane for a small cup of it, you don’t get any. Order in flight food and bottle of water thatctook over and hour to get to me. Taxied at airport for 45 minutes."
Miinukset: "Delayed 4 hrs Inflight entertainment down for 9hr flight Have to buy water!"
Miinukset: "2 hour delay before boarding and now adding more because in LA our gate isn’t ready. they sell everything, you only get a 1 glass of soft drink free. in an almost 13 hour flight this is insane, complimemtary water has to be a must. after purchasing watee bottle an cocke, 30 minutes went by and nobody came to give them, said snacks and drinks were just closed but the purchase did go through 30 minutes ago. gave 1 half full pkastic glass flass woth water wand warm falf full pepsi to make it up. no wifi no meal options to buy, just ‘snacks’ horrible ordeal to be in a plane for 13 hours"
Plussat: "Really nice service reps! Liked them a lot, the guys were very friendly and pleasant."
Miinukset: "Loved the idea that I could select a hot snack. The photo showed a delicious looking piece of pizza and when I asked to confirm whether it was indeed pizza, I was told yes. Instead I got a large hot pocket with questionable cheese. It was pretty unappetizing seeing that it was heated in a plastic wrap. I really did not want to eat it but was famished. I did not get what was sold to me."
Plussat: "Good price"
Miinukset: "Boarding was chaotic, crew was indifferent, seats were packed together, food (bought with ticket) was dry rubbery chicken, plain rice, and 4 slices of zucchini. This was on a 777 operated by another airline from Paris Orly to Newark. On the way in, we were on a Norwegian 787 from JFK to Charles de Gaulle and the flight was much better, but took forever to get off the plane and into Paris."
Miinukset: "Crew member was over an hour late and held up the plane. No WiFi on the flight."
Plussat: "Entertainment was great, as was having a usb port to charge devices."
Miinukset: "Didn't like that i had to pay for a blanket on an international flight."
Plussat: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
Miinukset: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
Plussat: "Novarel hotel is excellent! Would stay at any of there properties!"
Miinukset: "3 hour delayed flight. Food was medicorceNo"
Plussat: "The flight was on time"
Plussat: "The crew was very nice. And the flight was good."
Miinukset: "Our flight was delayed by six hours. We did not leave until 5 AM from new work. It would’ve been nice if they had given us water, crackers or something in that time since all the shops were closed"
Plussat: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Miinukset: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Plussat: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
Miinukset: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."
Plussat: "$ 500 for a premium class seat from Stockholm to LA? Can't even get close to that kind of price on any other airline! I flew to Stockholm just for this flight home, Norwegian never disappoints ! Great crew."
Miinukset: "No downsides in my opinion, even had a departure time (2PM) that allowed for a relaxed checkout from my hotel."
Plussat: "Crew is really cheesy and too basic and non stop acting like doing me a big favor! No one is answering the phone for days to reschedule cancelled flight which is a theft and a crime and I had to buy a new ticket on another airline."
Plussat: "If anything, the leg from Oslo to JFK was worse than Bangkok to Oslo! Hard to believe, but true."
Miinukset: "Gate waiting area was cleared - no idea why. As a wheelchair passenger, I was simply stuck for over an hour with no clue what was going on, no way to get to restroom or anything else. Flight delayed over 2 hours & worried about my connection at JFK. GROSS INCOMPETENCE. GROSSLY UNCOMOPETITIVE ON PRICE OR SERVICE OR AMENITIES WITH OTHER AIRLINES. I'm beyond disgusted with these clowns."
Plussat: "Comfort, screen with movies free"
Miinukset: "Meals are not free"
Miinukset: "Delayed flight, no where to sit, crowded and unorganized. No communication, terrrribleeeeee"
Plussat: "Broken toilets so delayed 4 hours. I’m entitled to about 400 euros according to some law."
Miinukset: "4 hour delay due to broken toilets on Norwegian plane. How do I claim compensation? Phone number please"
Plussat: "TVs for each person, good reclining seats, comfortable, nice crew"
Miinukset: "Ran out of some food options"
Plussat: "reasonable upgrade to business class"
Plussat: "Clean planes, free wifi,"
Miinukset: "Departure delayed nearly an hour, for a flight that is only one hour long. No compensation for delay (such as a free snack). Disorganized boarding - might be better to organize by seat-row numbers"
Miinukset: "Not even tea or coffee was included"
Plussat: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Miinukset: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Food, service, movies"
Miinukset: "Being over an hour late. Not enough leg room in economy."
Plussat: "The airplane was clean and the flight crew was friendly. There was a decent amount of space in the seats and there was enough overhead space for carry-ons."
Miinukset: "There was no complimentary snacks but that is typical these days, I suppose."
Miinukset: "- The unexplained delay - The waiting on tarmac"
Miinukset: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "The entertainment is pretty good, but doesn't make up for everything else."
Miinukset: "The staff was creepy and abusive. I had an aisle seat and was being bumped into for the entire flight. I was trying to sleep, so this was a huge issue. One of the times I was bumped pretty hard, I looked up and this stone face stewardess with glass eyes was staring angrily back, begging me to say something. Later in the flight, a girl a few rows ahead of my was asleep on the armrest. Glass eyes didn't even attempt to walk around her, but slammed her hip right into the woman's head instead. She didn't even slow down. It was the weirdest, most abusive behavior I've ever seen on an airplane."
Plussat: "Customs line was 2.5 hours, but they are nice."
Miinukset: "If you don't pick a meal prior to the flight you don't get food."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"