Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The business class seats really miss the mark. There’s virtually no personal storage or a place to set anything, getting the tray out of its holder (and then back in) required guidance and strong arms, and the lay down beds were tight. Also, the controls adjusted when a single wet nap envelope was laid on top of it. Disappointing experience for $10k
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Seats extremely uncomfortable, broken and would not recline, very hard cushions, food was unpalatable and masks were not optional. Flight from Munich was delayed, updates were not too good. Overall very poor performance of this airline
The seat selection before check in seemed to be complicated rest all is good
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
Plussat: "Great, patient crew!"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Plussat: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"
Plussat: "Itinerary - hours of flight"
Miinukset: "Dinner could have been earlier"
Plussat: "Got to ride on a Boeing 747 Intercontinental!"
Miinukset: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Plussat: "The airplane crew were very reassuring"
Miinukset: "Gate was changed 3 times and flight was delayed 2 times too!"
Plussat: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Miinukset: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Miinukset: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."
Plussat: "The crew was the best! Excellent service... kind and caring as well as professional."
Miinukset: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Plussat: "Yes, everything was great"
Miinukset: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom."
Plussat: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Plussat: "The crew was very good and we were right on time."
Plussat: "Food, movies"
Miinukset: "Long flight"
Plussat: "Nice aircraft, great entertainment, good crew"
Miinukset: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Plussat: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Miinukset: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"
Plussat: "family line at check in made boarding a breeze."
Plussat: "Comfortable seat. Food better than average"
Miinukset: "Crew seemed a bit rude"
Plussat: "Entertainment options were good"
Miinukset: "Being in last row they ran out of food options for us and attendants were not very polite. Seat was less comfortable due to the tight spacing of the last row and having passengers "hangout" directly behind you throughout the flight."
Plussat: "The crew was very friendly and went above and beyond."
Miinukset: "The boarding process is unorganized as passengers do not board by aisles...just pushing and shoving"
Plussat: "Clean and efficient. Great service."
Miinukset: "Crowded seating. Need better headphones."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Miinukset: "I was asked to give up my seat to make space for people to sit together. Being a single traveler I had selected a seat in the 2 seats side. But my new seat was surrounded by all kids. Couldn't relax a bit."
Plussat: "Movies were good"
Miinukset: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Plussat: "Nothing in particular"
Miinukset: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Miinukset: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Plussat: "Everything on time"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "test this test this test this test this test this test this test this test this test this"
Miinukset: "test this test this test this test this test this test this test this"
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
The service, food, and extra details were amazing, thank you!
Very smooth flight. Not enough meal choices.
The connecting flight was cancelled and there was not a way to get to the SAS flight. SAS has NO customer service available on the weekends. Very disappointed. Now trying to get a refund.
The original flight was cancelled and were unable to connect to the SAS flight. There is NO SAS customer service on the weekends. Unbelievable. Now we are getting the run around on receiving a refund.
Loved it! Even better I had the whole row to myself!
Plussat: "The Crew was great. Friendly and attentive."
Miinukset: "Very small seat. Had a big person next to me and was quite uncomfortable"
Miinukset: "Meal choices - only serving beef in economy was not great."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Plussat: "Safe polite crew"
Miinukset: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Miinukset: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Plussat: "No problems. I was satisfied"
Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plussat: "Food good. Crew very nice."
Miinukset: "Seats very uncomfortable."
Miinukset: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Plussat: "Flight attendants"
Miinukset: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Miinukset: "No food or even water"
Miinukset: "I would like more checked baggage allowance."
Plussat: "Efficient processing of passengers onto aircraft."
Miinukset: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Plussat: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Miinukset: "I didn't like that they tried to sell stuff on the plane."
Plussat: "Safe departure, flight and landing."
Miinukset: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Plussat: "On time...and the staff was great"
Miinukset: "Seat cushions"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "This flight never happened"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "This flight was also one of the best I have taken. I enjoyed it very much."
Miinukset: "It was a little upsetting to see and hear one of the crew members be a little nasty with my sister when he asked her about the meal. She misunderstood and asked for chicken andvhe was quite nasty when he corrected her and gave her the two options."
Plussat: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Miinukset: "The flight was 1 hour late."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Overall excellent"
Plussat: "Best food on an airplane I have ever had. Great service from the cabin crew."
Miinukset: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Miinukset: "In toilets there was no paper"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick flight easy on and off."
Plussat: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Space between rows of seats was excellent"
Miinukset: "No options in menu. No free wine, beer and other spirits."
Plussat: "Introduce meals even to economy class"
Plussat: "great plane and food and crew"
Miinukset: "cant pre book luggage way too expensive for bags"
Miinukset: "Not much talk from captain about local weather and time."
Miinukset: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"
Plussat: "There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight"
Miinukset: "The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best."
Plussat: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Miinukset: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."
Plussat: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Plussat: "I tried to check in a 30 lbs suitcase. There was no gate and they asked me to carry the check in plus my carry on down the steps to the airplane on the field. I had to refuse and then one of them carried the checkin down the steps."
Miinukset: "Not much. Bumpy flight. Lousy coffee."
Miinukset: "Gate attendant in Stockholm was not pleasant to my travelling partner, when she was concerned about me being able to get on the flight in the rush from leaving the very delayed flight from Reykjavik. she was not empathetic; was unhelpfully directive, impatient."
Plussat: "On time bags made connection"
Plussat: "Free upgrade to SAS Plus, what's not to like!"
3.5 hour delay with little to no communication. Absolute shitshow
Fast, good loads in and out, totally worth of price.
Miinukset: "Hold checkin counter open to advertised time"
Plussat: "I wasn't allowed to fly as the Scottish government said non essential travel wasn't allowed and I wasn't allowed the opportunity to get a voucher for my flight"
Miinukset: "Seeing as I wasn't allowed to fly l could have been offered a voucher or someone at Ryanair help could have answered my question about my flight"
Plussat: "The crew was kind."
Miinukset: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Plussat: "I was in Emergency row by myself!"
Miinukset: "I felt like I was always being sold something throughout the Ryanair experience. It’s too much."
Plussat: "It was an ok flight, although late in boarding pilot made up time. Good landing."
Miinukset: "Flight delayed as usual"
Miinukset: "the heat in the cabin was unbearable"
Plussat: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Plussat: "Cheap price"
Miinukset: "Late boarding and twenty minutes late taking off then no staff to meet the plane when it landed in Stansted for 40 minutes so I missed the train I was booked on which cost me more than the return flight to renew my train ticket"
Miinukset: "Having to now pay and queue for cabin baggage is treating customers like dirt. Flight was one hour late to Dublin so missed my connection. Best not flying with this crowd in future."
Plussat: "The flight was fine, we arrived safely."
Miinukset: "All the “sales pitches.” Hard landing."
Miinukset: "They don’t accept credit cards from USA."
Miinukset: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
Plussat: "On time"
Miinukset: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Plussat: "Inconvenient all, no aplogise of delayed Flight as like the turtle!"
Miinukset: "To prepare on time!! Plz Eeven though I’ve booked more planty of time for next plan, it was late because of too much delayed"
Miinukset: "RYanair always delayed (1h30 delay inbound, 2h delay outbound), that company is a disgrace"
Plussat: "We got there."
Miinukset: "Service was not great. The baggage allowance was lower than other airlines, forcing us to repack before we checked our bags. Checking in online was mandatory-something that wasn’t very noticeable in the email when we had a million other trip details to attend to so we didn’t and ended up having to pay a fee to check in. Ridiculous. My wife and I were not seated together even though I booked both tickets together. The inexpensive upfront price of the flight is not worth it since they will trick you into paying in other ways."
Miinukset: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Plussat: "Crew members were welcoming, friendly and efficient."
Miinukset: "Stood st the gate 30 minutes and then they changed the gate. Went to the new gate, stood in line again and they changed the gate AGAIN. Walked to the new gate and stood in line about another 30 minutes then once checked in and walked down the jetway, we were stopped again and had to wait!! Then we were delayed on the jetway waiting to load bags and once we started going, there were several planes ahead of us so we sat on the tarmac and waited some more. Flight arrived in Dublin more than 2 hours late!"
Miinukset: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"
Miinukset: "No customer service, hidden fees, rude staff, small plane"
Plussat: "Not much"
Miinukset: "Two hours delayed"
Miinukset: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Miinukset: "Having to pay to use the toilet on board"
Miinukset: "That they over charge over €50 for not checking online. And not being warned about it on the reservation. Cramped seats, it was giving sounds all the flight."
Miinukset: "Tiny seats, baggage policy is garbage"
Miinukset: "Delay was make rest of trip worse cos my other communication away without me. And I have to find alternative way"
Plussat: "She was the most miserable and unfriendly person I have ever met! Why has she chosen a customer facing role?????"
Miinukset: "Air stewards, all very chatty amongst themselves but no time for their customers!!"
Plussat: "Getting off the plane at the other end, eventually."
Miinukset: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."
Plussat: "Crew jokes eased the tension after the flight was delayed"
Miinukset: "Flight delayes"
Plussat: "If you pay for priority boarding you do expect to get first on the airplane But you go with everyone on the bus and since you got first you are among the last to board ...what the point to pay than?"
Plussat: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
Miinukset: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
Plussat: "I arrived safely without a scratch. The entire crew were very nice. Things were clean. There were no screens for the addicted. I got some sleep before the announcements and sales kicked in on the short flight."
Miinukset: "Gate was changed after initial assignment. I wouldn't have known if I hadn't sat almost in front of the counter and overheard a customer there saying my flight. I asked someone even closer to the counter if that's the gate, and was told no. There aren't even display boards at the counter so you really have to check. The right gate ended up on the opposite end of the airport, so I wasted a trip and a half, in a way. The previous flight was late, so we boarded half an hour late. We were warned to wait another half an hour on the tarmac but luckily got out in less than half that time. There was no liquid soap in the toilet. I unscrewed the bottle (they really save money and the environment there), put in hot water, and was able to get the soap I needed."
Miinukset: "Lots of lines for a long time. No explanation about the delay until we were on the plane. Also lots of added costs after the initial low fare."
Plussat: "The crew were friendly, plane was clean"
Miinukset: "The flight was delayed as the flight before hadn't landed, which happens. But when we arrived at Stanstead we waited a long time to get off of the plane, and the bags from the hold were not released for another hour and a half after landing, with no recogition of this or apology for the wait."
Miinukset: "Late no communication stuck in a queue at airport and no one said a word for over an hour! Will never use again"
Miinukset: "Rude representatives and terrible organization."
Plussat: "Arrived on time after leaving late"
Miinukset: "I was too tall to be sitting beside two very big people"
Plussat: "Short flight"
Miinukset: "Did not receive an email from Ryan air. Arrived at Edinburgh airport and was told that since I did not check in and it was within 2 hours of the flight, I would have to pay 50 Euro per passenger to check in. There were 3 of us. I had previously paid for checked bags and to reserve seats. Sneaky way for an airline to sucker people out of money. Have flown Ryan air before. Will never again. Unfortunate. Staff was welcoming and flight was comfortable. Not a reflection of employees. 100% reflection of upper management."
Miinukset: "Printing my boarding pass at home to make sure I didn't have to pay a 50 euro fee. It's hard enough to do it right before you leave, but we couldn't print anything for the flight back to Brussels."
Miinukset: "7 hour delay"
Miinukset: "Ryan air is the worst airline I have ever encounter. PLEASE STAY AWAY FROM THEM."
Miinukset: "four hour delay--missed my appointment"
Miinukset: "For the price was fair"