The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew was great with kids. Very friendly and helpful."
Plussat: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Miinukset: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "What more do you need?"
Plussat: "Great service and timeliness."
Miinukset: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Miinukset: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Plussat: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Miinukset: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Miinukset: "Luggage lost"
Plussat: "All is was okey"
Plussat: "The staff was courteous,friendly and helpful. The Plane was on time. There was no short supply of liquids. The Crew made every effort to make our flight pleasant as possible. The in seat computer system worked very well, easy to use with good choices for entertainment. The staff apologized for the hot conditions during boarding."
Miinukset: "The PA system at the gate was not clear. The plane was almost unbearably hot during boarding. Our first snack on an 11 hour flight was stale pretzels and lukewarm orange juice, but this may have been from my choice of products. The food did get better as my expectations were not that high after the first round. The headphones were mono not stereo."
Miinukset: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."
Plussat: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Miinukset: "Nothing to not like. Wish all flights would be like that."
Plussat: "Best international flight I have been on. Staff was very accommodating."
Miinukset: "The wifi was not working, but we still had in flight entertainment."
Plussat: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Miinukset: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Plussat: "Very professional and nice crew. Clean and new planes."
Miinukset: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Plussat: "Staff were amazingly helpful n friendly. Food was yummy."
Plussat: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Miinukset: "Crying babies-but that's not the airlines fault at all"
Plussat: "New plane, nice seats. Typical Lufthansa."
Miinukset: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Plussat: "Reasonably good entertainment and ability to charge electronics with USB"
Miinukset: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Plussat: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Miinukset: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"
Plussat: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Miinukset: "Wish economy seats had power outlets to charge phones and tablets."
Plussat: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Miinukset: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Plussat: "Liked all about the flight except the delay, but got good treatment from airline during extended trip"
Miinukset: "Plane was late to depart, missed connection in Frankfurt"
Plussat: "my favorite airline"
Plussat: "Only complaint is that those video monitors have a slow touchscreen response. Other a terrific flight."
Plussat: "service was great"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "Flight got canceled, everything was slow."
Plussat: "Excellent steward."
Plussat: "Short flight Ease of checking in Meal provided"
Miinukset: "Time of flight changed by two hours earlier w/o being notified No entertainment Flight delayed due to passenger"
Plussat: "Nothing, this flight never happened because of the strike."
Miinukset: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Plussat: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Miinukset: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."
Plussat: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Miinukset: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Plussat: "same as above"
Miinukset: "same as above And landing was extremely hard.!"
Plussat: "It was a very early flight and I feel asleep the majority of the trip."
Plussat: "The entertainment choices were excellent"
Plussat: "Great service, good leg room this plane versus last flight going the other way."
Miinukset: "Plane late, better communication and gate change notice would have helped"
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
There was no entertainment (the wifi was not working) and no food service - just cookies or pretzels. When we arrived in Boston the bridge to our plane was not working and it took some time to be able to deplane. When we got to Boston our bags were not there and the person who put in our claim for lost baggage said we would have our bags delivered in 24 hours and 72 hours later we still do not have them and no one from AA has contacted us with an update!
Miinukset: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Plussat: "crew was great"
Plussat: "The crew was great"
Miinukset: "All seats were booked, no covid-19 social distancing"
Miinukset: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Plussat: "We appreciated being upgraded to first class using my segments."
Miinukset: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Miinukset: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Plussat: "The AA staff was incredibly nice to us. The facilities our check in at DCA that got us on faster and the staff at CLT very nicely got us on to an earlier flight. They were awesome!"
Miinukset: "The entertainment options are great but the interface is annoying and difficult to use. -connecting to the WiFi was wonky -working between the apps and browser page was annoying -rewind/fast forward controls overly sensitive"
Miinukset: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Plussat: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Plussat: "Like clockwork. New plane."
Miinukset: "the fact that they rushed everyone only to have you wait in the ramp"
Miinukset: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Miinukset: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Miinukset: "Non-availability of wheelchair at London."
Plussat: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Miinukset: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Plussat: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Miinukset: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Plussat: "Ease of travel. Seamless boarding process."
Plussat: "Nothing exceptional"
Plussat: "Crew . Seats were missing 1 passenger next to me."
Miinukset: "Tight seating"
Plussat: "Left and arrived more or less on time. No major issues."
Miinukset: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Plussat: "Roomy seats"
Miinukset: "Long wait for clearance"
Plussat: "Flight was fast and comfortable."
Plussat: "Clean and on time flight!"
Miinukset: "The Food"
Plussat: "everything fine"
Miinukset: "having to gate-check our hand luggage"
Plussat: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Plussat: "But the crew was great!"
Plussat: "Customer service in general"
Miinukset: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Plussat: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Miinukset: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Miinukset: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Plussat: "Comfortable seats, good price"
Miinukset: "No own TV, plane visibly old"
Miinukset: "Prefer ANA to JetStar!"
Miinukset: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"
Plussat: "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
Miinukset: "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"
Plussat: "The flight crew was exceptionally kind"
Miinukset: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Miinukset: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
Plussat: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Plussat: "3 hrs delay Small plaine No entertainment"
Plussat: "Tvs on last flight"
Miinukset: "Overnight delay in Dallas."
Plussat: "Plane was clean; staff professional; no issues."
Miinukset: "Internet is kinda hard to get connected to sometimes."
Plussat: "Flights were on time and smooth. Some of the planes were fairly new."
Miinukset: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Plussat: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Plussat: "I received help from the staff at the airport when I wasn't sure what to do."
Miinukset: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Miinukset: "Flight delayed. Seats are not very comfortable."
Plussat: "We have no other complaints. It was all good."
Miinukset: "There was no air conditioner on the airplane . made it very uncomfortable ."
Plussat: "Fast boardin times"
Plussat: "Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC"
Plussat: "The crew that greeted us (and sorted out seats) was excellent."
Miinukset: "We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport."
Plussat: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Miinukset: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Miinukset: "Food could be improved by improving preperation"
Plussat: "Seats too small. Lousey food was lae"
Miinukset: "improve the accompaniment of the drink"
Plussat: "Comfort seating. Not a crammed flight."
Miinukset: "Specialist assistance was not offered to me when arriving. Had to walk to baggage claim on my own. My boarding pass requests assistance be offered."
Plussat: "Not much except the smooth flight."
Miinukset: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."
Plussat: "Took off early; landed early. Helpful crew and a good amount of food and beverages were served."
Miinukset: "My flight was at 6 am and I fell ill with strep throat the morning of. I had not gotten flight cancellation insurance so I had no choice but to board the flight while feeling sick. The illness got rapidly worse and before I knew it I had a fever and was nauseous and dizzy and was overall feeling terrible. For the first half of the flight I tried to sit through it, but it became too much as I was squished into a middle seat and was overheating extremely due to the fever and started to get overwhelmed and felt claustrophobic. At this point I decided that I could not wait out the rest of the flight in this middle seat so I went to talk to the flight attendants to ask to be moved to a seat with more space. Now, I had not slept at all the night before (because I had to take the bus to the airport at 2 am) and felt very overwhelmed with being so sick and so when I went to talk to the flight attendant I started to cry and told them I was feeling claustrophobic and wished to be moved to a seat with more space because I was very ill. I emphasized that I was sick and had to repeat this many times, but the flight attendants seemed to think I was having an anxiety episode even though I repeated many times that I was very sick. It took them HALF AN HOUR to find me a new seat. I spent this time standing while I felt extremely dizzy like I was going to pass out. I feel the situation was handled very poorly. Two of your flight attendants started trying to counsel me on anxiety and seemed to completely disregard the fact that I was extremely ill and that was causing me to feel claustrophobic (to put things in perspective, I spent the next 3 days unable to move from my dads couch, unable to eat anything, and had to be taken to the hospital because I could not even drink water). The illness started right before I was getting on the plane and at the time of boarding I had no idea how quickly it would get so bad. As an example of how poorly this was handled, one of the flight attendants handed me a pen and told me to "name my anxiety, and why I was feeling anxious and to write reasons that this may make me feel anxious" it was ridiculous. Here I was, about to pass out I was so dizzy and it took them half an hour to find me a new seat (I understand that the flight was very full but there were empty seats available). I kept repeating, I feel dizzy, I feel nauseous, I'm very sick, I need to sit down, please find me a seat and they spent half an hour trying to give me a therapy session on anxiety. I am extremely unhappy with this experience and feel like it was dealt with terribly by the staff on board. When a customer says I'm very ill with a fever and it's causing them to feel claustrophobic and they need to be moved to a seat with more room, the staff should not spend half an hour trying to counsel them on anxiety while the customer is standing there about to pass out. This experience made me feel like I wish to avoid traveling with Air Canada in the future."
Miinukset: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Plussat: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Miinukset: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Miinukset: "I'm kind of tall so leg room always seems scarce."
Plussat: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Miinukset: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
Miinukset: "Delayed for almost 2hrs"
Plussat: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Miinukset: "No complaints."
Miinukset: "More a problem with Toronto Airport then Air Canada. However, the planes do not have enough room for comfort."
Plussat: "I was very pleased with how courteous and accommodating the staff was."
Plussat: "terrific video entertainment, excellent and affordable food choices"
Plussat: "Les sièges étaient spacieux."
Miinukset: "2 vols chez Air Canada, 2 vols annulés !! Plus de 4 h d'attente à l'aéroport !! 1 vol en raison de la météo (no comment) et l'autre en raison d'un nettoyage à faire de la réserve de carburant... Dédommagement minime de 10$ pour s'acheter qch en attendant !! J'espère avoir plus en contactant le service client..."
Plussat: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Plussat: "friendly flight attendants good entertainment options"
Miinukset: "it was fine. I was pleasantly surprised after the first leg of my trip from Seattle to Toronto, where the staff were much less professional."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Quick boarding, flight on time, nice crew."
Miinukset: "The only thing they serve is water. Still or sparkling. And chocolate bar. Anything else is paid. It's not low fare airline and this should not be happening."
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Miinukset: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Plussat: "Decent movie selection on one of my flights"
Miinukset: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Plussat: "A reasonable amount of leg room (I'm 6'1" and didn't have my knees pressed against the seat ahead), decent selection of films, and regular food--airplane food, but decent for that."
Plussat: "Where rude also unable to hear safety announcemts"
Plussat: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Miinukset: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Plussat: "The airport had no lines, security was fast and easy."
Miinukset: "Air Canada employees are rude and inconsiderate. Terrible experience. When I asked for help I was handed a card to call customer support. I was hung up on and missed my flight. Had to pay for a rental car and hotel and missed a day of work. I'm still stuck in the Fort Lauderdale airport 15 hours my flight departed. Never flying Air Canada again."
Plussat: "It's on time"
Plussat: "I had leg room where I was seated. Short flight."
Miinukset: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Plussat: "The staff were friendly even though the flight was completely full"
Miinukset: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Miinukset: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Plussat: "The crew was always very attentive and with a smile. Food was hot and the drinks kept coming."
Plussat: "Your service was good."
Miinukset: "The outcome was not. They would not allow me to board the plane b/c I didn't have a valid passport. I grew up in Canada & over the years have crossed the border in both directions & never needed a passport. Could you be more diligent in letting people know this."
Plussat: "Good selection of TV and film's"
Plussat: "the crew was super nice. very friendly and caring. the entertainment was perfect. boarding was easy and timely."
Miinukset: "the seats offer little to no lumbar support. this was midigated a little with the pillow and blanket, it didnt really do much. for someone who has lower back issues, this was a big problem, a reason i am dreading my flight home. on top of that, it was my first time flying internationally, so i had no clue i had to hunt down my flight via flight time board."
Plussat: "Flight was good.dela"
Miinukset: "Delay for both ways"
Miinukset: "it was delayed for 1 hour"
Plussat: "Everything was fantastic. Great flight crew. Great stuff."
Miinukset: "The food was not fantastic."
Miinukset: "Crazy boarding process. Had flight attendants jacket left hanging on my seat that they didn't come get until we began to taxi. No entertainment systems for a 7 hour transatlantic flight."
Plussat: "I arrived early and was able to change my flight to an earlier one."
Miinukset: "The air hostess/stewardess was surly...and looked like she hadn't slept.."