Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Boarding was fast and practical"
Miinukset: "Food and beverage"
Plussat: "Quick, comfortable and easy"
Miinukset: "Boarding was a bit clunky"
Plussat: "Plane was super nice and new and crew was great!"
Plussat: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Plussat: "Crew was courteous and professional. Food was okay."
Miinukset: "Seats a little wider and little more leg room."
Plussat: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Plussat: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Miinukset: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Miinukset: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Everything was on time and efficient."
Plussat: "Excelent service"
Miinukset: "I liked all"
Plussat: "Staff were kind and courteous."
Miinukset: "Late departure and uncomfortable seats."
Plussat: "Not much compared to Lufthansa from AID to Munich."
Miinukset: "Old plane, old movies, service was mediocre"
Plussat: "Incredible service and comfort"
Plussat: "The food out of everything"
Miinukset: "Customer service , the air craft , the blankets"
Plussat: "The crew's efficiency and friendliness"
Miinukset: "Having to fly to Germany to come to San Diego"
Miinukset: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Miinukset: "Because the one came in from London Got Delay And I miss my flight"
Plussat: "The entertainment, food, and crew were great."
Miinukset: "I had no problems with this leg of the flight."
Plussat: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Miinukset: "Flight was delayed but that had nothing to with the crew and the service."
Plussat: "Comfortable seats, good legroom."
Miinukset: "Slight delay."
Plussat: "Food was okay."
Miinukset: "No entertaintment system. Some crew members did not speak English."
Plussat: "The short wait for departure."
Miinukset: "The long complicated walk to the gate...."
Miinukset: "They cancelled my flight"
Miinukset: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Plussat: "The counter staff in Heathrow was great"
Plussat: "Everything was perfect ... pilots are so good and professional..!!)"
Plussat: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Plussat: "Overall good service, only complain is the business class seats."
Miinukset: "business class seat would have been better"
Miinukset: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Plussat: "I upgraded to the premium food package for a small price. It was delicious and filling."
Miinukset: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Plussat: "Food is worse"
Miinukset: "Too crowded"
Plussat: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Plussat: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Miinukset: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."
Miinukset: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."
Plussat: "The flight itself was fine."
Miinukset: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."
Plussat: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Plussat: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."
Plussat: "The crew and in flight experience were excellent."
Miinukset: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Miinukset: "Lufthansa airline has no intention to help their passengers and happily see their passengers suffer from the airline's mistakes"
Plussat: "Priority boarding with small kids"
Miinukset: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Plussat: "The price for a direct flight was reasonable"
Miinukset: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Plussat: "Friendly staff"
Miinukset: "In seat entertainment, better food."
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
They canceled our flights but they flew anyway.
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Miinukset: "Flight got cancelled"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Miinukset: "Don’t be late"
Miinukset: "Too hot inside the aircraft"
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plussat: "Crew was good"
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Good flight, very attentive crew."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "In flight food was enjoyable"
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Our original flight was canceled. No effort was made to notify us. If I had not checked to confirm my flight we would have shown up to a canceled flight. We asked to be at the airport 3 hours before our flight, but the SAS check-in staff didn’t arrive un two hours before our 06:45 flight. So it was totally unorganized.
Efficient boarding, good communication, reasonable coffee. Would have liked to know ahead of time about customizing dining options.
The aircraft type CRJ-900 just isn't very comfortable, no space for luggage, no leg space etc.
The food was terrible and the crew didn’t speak any Scandinavian language and were very loud like on their own trip
Plussat: "I liked the service and the food"
Miinukset: "The lack of movie choices"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Miinukset: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Miinukset: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Plussat: "Crew pleasant, operations efficient."
Miinukset: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."
Plussat: "On time"
Miinukset: "Charges for everything"
Miinukset: "Landing was hard but that is always the case."
Miinukset: "Everything was excellent"
Plussat: "Good service from flight deck and cabin crew. Clean and comfortable"
Miinukset: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Plussat: "Flight was on time. Bathrooms were clean."
Miinukset: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plussat: "Food was okay. Very smooth landing"
Miinukset: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Plussat: "Most everything"
Miinukset: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Miinukset: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Plussat: "Fairly new plane."
Miinukset: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Miinukset: "Nothing to hate"
Miinukset: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Miinukset: "Internet page for buying excess baggage was difficult to understand."
Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"
Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Plussat: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Miinukset: "There was no snack served."
Plussat: "easy board, timely departure & nice tea :)"
Miinukset: "seats were small and a bit dirty"
Plussat: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Miinukset: "No major complaints on this flight."
Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."
Miinukset: "On time, efficient, friendly staff"
Plussat: "Upgraded to business class"
Miinukset: "Flight delayed an hour & half"
Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."
Plussat: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Miinukset: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"
Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Plussat: "Quick friendly service."
Miinukset: "Ran 15 minutes late"
Plussat: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Miinukset: "The flight was 1 hour late."
Plussat: "On time and courtesy"
Miinukset: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"
Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Plussat: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Miinukset: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Plussat: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Plussat: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Miinukset: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"
Miinukset: "Crew service is very poor"
Miinukset: "My luggage was lost"
Plussat: "Food good, free drinks. Great entertainment system. Crew nice."
Miinukset: "Full flight."
Plussat: "On time. Efficient boarding."
Miinukset: "Not even water or coffee was free. Charge for everything."
Plussat: "Easy in and out. Crew was friendly and hilarious (told jokes, etc)"
Miinukset: "Seats were uncomfortable"
Good flight but luggage cost was too high.
The flight was delayed more than 1 hour. The question regarding should not exist in a 35 min flight, it simply can't exist !
Plussat: "that I succeeded to get home"
Miinukset: "air conditioning in the plane"
Plussat: "Crew was amazing and helpful."
Plussat: "Good short flight."
Miinukset: "Open both for passengers to enter terminal on arrival in Bucharest."
Miinukset: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Plussat: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Miinukset: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Plussat: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Plussat: "Even if it’s August, there was no delay."
Miinukset: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Plussat: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Miinukset: "Check in process both online and at the airport. The seats on the aircraft."
Miinukset: "The departure could have been on time"
Miinukset: "Boarding via bus."
Plussat: "Nice crew , nice meal"
Miinukset: "comfort of seat , boarding time"
Plussat: "entertainment was good"
Plussat: "Free WIFI, entertainment is good"
Plussat: "The whole process was very enjoyable in the flight was really nice I loved it"
Miinukset: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Plussat: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Miinukset: "It was ok for me but someone in a wheelchair might have a tough time"
Plussat: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Miinukset: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Plussat: "That I didn't get poisoned."
Miinukset: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Plussat: "Boarding too early and then sitting on the plane."
Plussat: "the plane landed on time"
Miinukset: "luggage came late"
Plussat: "Great crew."
Miinukset: "The flight was delayed and I almost missed my connecting flight."
Miinukset: "Not enougth time after checkin"
Plussat: "short time flight"
Miinukset: "no entertainment/poor food"
Miinukset: "1h and 30 minutes late"
Plussat: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Miinukset: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Plussat: "Received a banana with my meal"
Miinukset: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Plussat: "Smooth flight, the staff was friendly."
Miinukset: "10 minutes delay at departure."
Plussat: "Short and sweet... friendly staff"
Plussat: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Plussat: "Everything was excellent"
Miinukset: "The stuff was outstanding"
Plussat: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Plussat: "Easy, for what it was."
Miinukset: "Plane interior was in poor shape"
Plussat: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
Miinukset: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
Plussat: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Miinukset: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Plussat: "Punctuality, politeness, cleanness"
Miinukset: "Food, but not so important for me ."
Plussat: "On time, direct flight, friendly crew"
Plussat: "It was good"
Miinukset: "The babuins that got drunk and made o lot of noise"
Plussat: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Plussat: "Nice crew, roomy seats"
Miinukset: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Plussat: "The flight was on time and got us where we needed to go."
Miinukset: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Miinukset: "Arrived 15min late and I had a tight connection."
Miinukset: "Food will be good in future stuff i want them to be smile more confortable flght"
Plussat: "Friendly crew"
Miinukset: "Long wait on the bus out to board the plane"
Miinukset: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Plussat: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Miinukset: "No problems."
Miinukset: "There was no entertainment, but that was O.K."
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Plussat: "Crew are the best!"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Miinukset: "Short and sweet"
Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"
Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Miinukset: "tout est à revoir !"
Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Miinukset: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Miinukset: "Not to be late ,and not to loose my luggege"
Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Plussat: "Fantastic Crew!"
Miinukset: "Seats are comfortable but tight."
Plussat: "Everything! It was a wonderful experience."
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Plussat: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Miinukset: "Slight issue with headphone connection, was not the only passenger."
Plussat: ". Budget airline with no legroom or extras"
Miinukset: "See above. Nothing specific to like."
Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plussat: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Miinukset: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Plussat: "It was Amazing staff helpfull and fresh.. love it"
Miinukset: "Flight of almost 3 hours was not entreteiment at all just magazines."
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Miinukset: "Some toilet facilities out of order and some slow service"
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Miinukset: "The crew was not very polite."
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Plussat: "Free drinks and snack!"
Plussat: "Crew are efficient and friendly."
Miinukset: "Very small plane."
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."
Plussat: "Croissants instead of pretzels was a nice change of snack"
Miinukset: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Plussat: "The plane is roomy and bright"
Plussat: "Smiling, quick, courteous"
Miinukset: "Had to pee right after turbulence no time for bathroom"
Plussat: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Miinukset: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Plussat: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
Plussat: "Nothing whatsoever"
Miinukset: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."