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Miinukset: Being on time

Miinukset: flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again

Miinukset: Announcement At the airport and the plane needs speak English more clearly. Thanks!

Plussat: Small compliment from Air France was lovely and unexpected

Plussat: Easy trip to Helsinki.

Miinukset: Food & drink sales by M&S was unusual. Even water at a price

Plussat: Crew was very nice and no surprises while boarding at the gate

Miinukset: You had to pay for snacks or water

Miinukset: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Miinukset: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Plussat: In cabin crew was good. Good service

Miinukset: Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it.

Miinukset: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.

Plussat: The movies in the flight

Miinukset: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Plussat: The blueberry juice was good!!

Miinukset: Sitting by the bathrooms. There weren’t even pretzels.

Plussat: Flight departed on time. Crew were friendly and efficient

Miinukset: Boarding seem to be chaotic, no boarding by group or seat number.

Plussat: the crew was good , seat was not so comfortable

Miinukset: seat need to be more soft for a trip during 8h //

Miinukset: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Plussat: The crew was fun, informed, and very helpful.

Miinukset: The seat, the entertainment, the headphone jack, the food.

Plussat: We knew that the gate would close 15-30min early since we traveled to Europe before. We also knew that checkin differs from American standards-you get a few minutes notice to board or get left behind.

Miinukset: Warn travelers of exorbitant check bag fees. It's ok to pay 120 euro if you know you brought a lot of clothes for comfort, but if it's a surprise expense, not so fun.

Plussat: The check in was very good and there were people about to ask if you needed help

Plussat: From the moment we checked in at Barcelona airport the airport staff were brilliant, my partner and his daughter are on the autism spectrum and struggle with crowds and social behaviour, but the gentleman that escorted us and helped us board could not have been nicer thank you

Miinukset: The staff were great but there was a rather large rid group that could have triggered an episode, but after a quiet word with the crew we were again supported a quick exit

Plussat: Very predictable! All as expected.

Miinukset: Free refreshments! Really 2$ water bottle?

Plussat: Attendant's were nice

Plussat: Clean plane. Comfortable seat. Attentive crew.

Miinukset: Three customer service issues with Norwegian - double charge, 5 hours late missed connection, and lost bag —- and still waiting for their replies more than two weeks later.

Plussat: Flight crew was friendly and personable. Liked them very much!

Miinukset: Norwegian ground and boarding crews are terrible. No announcements and help queuing up the boarding crowd. It's in need of training and improvement.

Plussat: Very efficient

Plussat: Boarding

Miinukset: The crew very impressed and not give a good safety at the plane

Plussat: Simple Flight.

Miinukset: Small plane

Plussat: Company website is well constructed, easy to navigate Cheap

Miinukset: Flight London to Madrid over 2 hours late !!!! Could not print boarding pass at home Had to queue for an excessively long time at boarding Boarding by bus (???!!!) Was refused a glass of water 40 minutes before landing under the pretext that landing is "imminent"

Plussat: Flight home had an open middle seat

Miinukset: Flight over was too crowded

Plussat: Flight and the crew!

Miinukset: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Plussat: Great airline

Plussat: The crew was pleasant

Miinukset: Baggage checkin & flight boarding was slow & disorganized.

Miinukset: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Plussat: Loved the food in the business class and the crew was awesome.

Miinukset: Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial

Plussat: Nothing I want my money back they didn’t let us Board our Kiev flight and we are stuck in Kiev and had to purchase an entirely new flight.

Miinukset: They airline could let us board our flight.

Plussat: Crew very good

Miinukset: Sits

Miinukset: Two flights on Ukraine Airlines and two late arrivals - both over 30-40 minutes late.

Plussat: The whole crew is so kind

Miinukset: Delta made my whole first flying experience the best.

Miinukset: This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving.

Plussat: The Delta flight service was much better than the Air France flight I took on the previous leg.

Plussat: Crew was attentive. Timings were spot on.

Miinukset: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Plussat: Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight.

Miinukset: No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included.

Miinukset: would not check my bag to final destination

Plussat: Food offered on flight even though short trip

Miinukset: Was delayed so being on time

Plussat: Instructions for connected flights at airpotr were clear

Miinukset: Connection time 10 minutes instead of planned 30

Plussat: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Miinukset: I expected more from airlines lake Austrian.

Plussat: Service was very good

Plussat: Nothing

Miinukset: Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits

Plussat: Crew

Miinukset: Huge delay... :(

Plussat: Left and arrived on time. Crew very efficient. Smooth flight.

Miinukset: Everything was great!

Plussat: Made it

Miinukset: Nothing in particular

Plussat: On time. Arrive early. Smooth flight and landing.

Miinukset: More meal options. Only chicken for dinner. I’m vegetarian.

Plussat: My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible.

Miinukset: SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me.

Plussat: Crew good, plane clean.

Miinukset: Seats very cramped.

Plussat: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Miinukset: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Plussat: The service, was excellent

Miinukset: Other passengers not respecting the crews instructions.....

Miinukset: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Plussat: My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.

Plussat: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Miinukset: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Plussat: Tallin airport is beautiful

Miinukset: Lost luggage and indifferent assistance.

Miinukset: The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia.

Plussat: Great service and yummy food.

Miinukset: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!

Plussat: The movies in the flight

Miinukset: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Miinukset: Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same.

Plussat: Clean plane, nice crew. I'm a very happy and relaxed traveler

Plussat: Every thing.

Plussat: Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled

Miinukset: The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels

Miinukset: They change the fly departing time with 12 hours before I was flying

Miinukset: I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.

Plussat: Staff was great. Good experience for our first overseas flight

Plussat: The service, was excellent

Miinukset: Other passengers not respecting the crews instructions.....

Miinukset: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Plussat: Smooth boarding/ de-planing ; everything was on time

Miinukset: Small aircraft

Plussat: All fine

Miinukset: Flight delayed 2 hours

Plussat: The airplane was brand new. The crew was very friendly

Miinukset: Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems

Plussat: Very nice plane and we left on time and the flight was very smooth.

Plussat: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Miinukset: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Plussat: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Miinukset: Food a bit bland and uninspired

Plussat: nothing

Miinukset: the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight

Plussat: The crew was really good