Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
We missed our connecting flight because the plane was delayed twice. The connecting flight could not wait 30 minutes for us. Had to wait 15 hours in airport for another flight. Not happy..
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Miinukset: "Don’t sell an unrealistic connection time"
Plussat: "Everything but not the food"
Miinukset: "Food was horrible"
Plussat: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Miinukset: "nothing"
Plussat: "Nothing"
Miinukset: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Plussat: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Miinukset: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Plussat: "Entertainmet"
Miinukset: "Food and rounds for drinks"
Plussat: "Fairly comfortable, good cabin crew"
Miinukset: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Plussat: "Lufthansa should keep up the standard."
Miinukset: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Plussat: "It was all really good, as always when flying with Lufthansa"
Miinukset: "Can always do without delays"
Plussat: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Miinukset: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Plussat: "Seat was comfortable and cool."
Miinukset: "Everything else"
Miinukset: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Plussat: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Miinukset: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Plussat: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "coffee"
Miinukset: "boarding was chaotic"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Miinukset: "Nothing"
Miinukset: "Flight delays"
Plussat: "On time, Staff were excellent"
Miinukset: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Miinukset: "Was delayed which caused us to miss our connecting flight"
Plussat: "Crew was personable and friendly"
Plussat: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Plussat: "Ease of boardibg and getting through security"
Miinukset: "Nothing"
Plussat: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Miinukset: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Plussat: "Spare seat next to me"
Miinukset: "Could have done with pre dinner drinks a bit quicker"
Plussat: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Miinukset: "They don't have entertainment"
Plussat: "Quick flight and very comfortable."
Plussat: "Overall it was good trip!"
Miinukset: "No issues at all"
Miinukset: "Having to pay to sit together."
Plussat: "Lufthansa over Thomas Cook any day"
Miinukset: "Nothing"
Miinukset: "Flight canceled"
Plussat: "Good space in cabin compared to other airlines and excellent service by crew"
Miinukset: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."
Plussat: "Standard Lufthansa short haul, Crew attentive"
Miinukset: "arrived off stand"
Plussat: "Great service !!!!"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The plane condition."
Miinukset: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Flight got cancelled"
Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Miinukset: "They left my bag off the plane. Ridiculous."
Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Miinukset: "Larger meals."
Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"
Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "Restrooms clean, decent food and drink, nice cabin crew."
Miinukset: "No complaints"
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Miinukset: "Flight departed 35 minutes late"
Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "In flight food was enjoyable"
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "Nothing!"
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Passport control at Kastrup was unacceptable. The booths were not staffed for 45 minutes creating quite a backlog. Not an SAS issue, I know but it colored my overall experience
Only negative was the SAS Airport Lounge -- would have had to go back through passport control to access. The flight attendants were fantastic. Came through the cabin just enough to check in -- very visible, polite, seemed to always be smiling. Had a great experience on SAS.
Try to offer varieties to you customers
Worst airline ever. Pilot strike and bankruptcy was the best part of the experience. The website didn’t work to purchase specified seats, no one answered the phone, and I couldn’t even enter any birthdate on their website for anyone born on the first of a month without getting an invalid date error. If any airline ever deserved what to go bankrupt it’s this one. And after booking 9 people to take a once in a lifetime trip for my 90 year old father to travel back to his homeland we will likely never see the $12,000 we spent on tickets. Then because of the late cancellation we had to pay $16,000 for less convenient flights with another airline.
Was a problem check in with the internet .had to wait to get to Cophenhagen to check it to my flight to Chicago
The trip was smooth and the service was excellent.
Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "crew was pleasant"
Miinukset: "boarding was chaotic"
Miinukset: "The food especially the second meal or snack."
Plussat: "On time. Arrive early. Smooth flight and landing."
Miinukset: "More meal options. Only chicken for dinner. I’m vegetarian."
Plussat: "Fast and efficient!"
Plussat: "In time! And with a very nice person Crüe."
Miinukset: "The food can always be better!"
Plussat: "Cool crew"
Miinukset: "More leg space on economy section"
Miinukset: "The flight was cancelled without explanation"
Plussat: "Great crew"
Miinukset: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Plussat: "No problems. I was satisfied"
Plussat: "Flight was on time with friendly crew"
Miinukset: "Backup plane from the 90s had broken entertainment system"
Miinukset: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"
Plussat: "That we had a bottle water"
Miinukset: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."
Plussat: "Flight attendants"
Miinukset: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Miinukset: "No food or even water"
Plussat: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Miinukset: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Miinukset: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Plussat: "Seats were comfortable. Nice crew very friendly and attentive"
Miinukset: "No in flight entertainment, but nice overall flight. Would do it again"
Plussat: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Miinukset: "Nothing"
Plussat: "premium economy"
Miinukset: "nothing, it was great!"
Plussat: "easy board, timely departure & nice tea :)"
Miinukset: "seats were small and a bit dirty"
Miinukset: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."
Plussat: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Plussat: "Good leg room. Tasty meals. A good variety of entertainment options."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "I was unable to check in over the mobile app nor online. Had to do everything at the ticket desk in both the US and overseas. Made me feel as though I didn't have a reservation in the system."
Miinukset: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Miinukset: "Seats with too little space."
Plussat: "What didn't I like? The crew was so friendly and helpful. The food was the best airplane food that I have ever eaten (the broccoli still had a crunch!). The seats were very comfortable and I loved the modern look of the plane!"
Miinukset: "Nothing"
Miinukset: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."
Plussat: "The food was good and the dtaff was attentive. Except for Norway. My friend and I were the only colored people on that flight and we were ignored by the older lady multiple times."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Miinukset: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Plussat: "Good entertainment, well organized, reasonably comfortable seats"
Miinukset: "Food wasn't very good, especially the snack"
Miinukset: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Plussat: "Space between rows of seats was excellent"
Miinukset: "No options in menu. No free wine, beer and other spirits."
Plussat: "Introduce meals even to economy class"
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
No suggestions....British Airways was the flight operator - I only purchased the ticket through Finnair. The price was good and everything about British Airways was excellent.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Everything about the flight was pleasant - crew to taxing and landing.
I could not check in online and I need it to take a bag to check in . I was unaware if I could do it at airport. I couldn't bring enough personal belonging. I was not happy about this . It restricted me to buy thing in NY as I am not sure if I can take them back. I am not happy with the whole experience. I don't think I would choose this airlines nore the service provider next time unless I get compensated
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
I liked that my flight was on time both ways. I really liked the food going over to Heathrow on British Air. We were given two choices - liked that there was a simple chicken dish option. I didn't like the food going back on American - we were only given the one option of a curry dish and I don't like curry.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
On time, crew great, could not get boarding passes online was not able to access
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
The service was great and the whole process was smooth. My personal tv was not working so was bummed not to have the built in entertainment.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
There is nothing to like about Finnair. Zero service, a mediocre aircraft even though it's an Airbus A350-900 it does not have individual fresh air vents which obviously must be a Finnair option when ordering as Qatar Airways A350-900s do indeed have ................ but they ARE a 5* airline and Finnair is very much NOT. Full flight, no A/C running and as I said no fresh air vents, so it was very stuffy and uncomfortable. I had chosen my seat, as I am a fellow One World member (Qatar Airways Gold member), and isolated myself. When I made check in I looked again and repositioned myself, because obviously Finnair doesn't value my OW tier, and yet when I reported to the desk they had re-assigned yet me another seat sat next to a 'mini-whale' - so poor passenger seating allocation. To give a comparison - flew on a very full A380 QR003 DOH-LHR just 3 days earlier and I was informed by cabin crew that there only about 4 empty seats on that flight and yet 'one of those' was next to me !!! That is how you treat a Gold Member .... but not Finnair.
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Travel was good, except for having to wear the stupid masks.
Kaikki sujuu ja on ystävällistä Kiitos🌹
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Nice amount of leg room compared to others .
Kaikki meni tälä kertaa niin hyvin, ettei nyt pysty mitään paranettavaa keksimään. Hieno uusi lentokenttä Hkin pässä jossa hyvät ja selkeät opasteet. Kaikki Roin kenntällä sujui jouhevasti, vaikka lento vähän myöhässä olikin ja mukavat matkustamohenkilökunta :)
Friendly and professional crew
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Miinukset: "Short and sweet"
Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"
Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Plussat: "Everything! The service was exceptional!"
Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."
Plussat: "The crew was wonderful. We were in business class which was modest but comfortable."
Miinukset: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Miinukset: "Lost my luggage."
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Miinukset: "boarding wasn't good."
Miinukset: "Not to be late ,and not to loose my luggege"
Plussat: "Fantastic Crew!"
Miinukset: "Seats are comfortable but tight."
Plussat: "Crew was very nice and the food was excellent"
Plussat: "Crew was very nice and the food was excellent."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "Nothing"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Miinukset: "I don’t know why they keep making boarding with stairs and bus."
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Airplane staff were good"
Plussat: "Crew was great"
Miinukset: "Not enough food"
Plussat: "Nice Flight Attendants Good Food"
Miinukset: "Flight was delayed by 1.5 hours"
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Plussat: "Free drinks and snack!"
Miinukset: "Nothing"
Plussat: "I like the service of AF"
Plussat: "Panamá airport is a disaster, unorganized and dirty"
Miinukset: "Panamá airport"
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."
Plussat: "Croissants instead of pretzels was a nice change of snack"
Miinukset: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Plussat: "The plane is roomy and bright"
Miinukset: "N/A"
Plussat: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Miinukset: "Nothing"
Plussat: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Miinukset: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Plussat: "Crew seemed attentive to needs,"
Miinukset: "Not being able to select seats prior to check in."
Plussat: "That the flight wasn't affected due to the air crew strike."
Miinukset: "Food was cold and inedible for a vegetarian. My special request for vegetarian food was not met. We were not alerted on this or else we would have brought food on board. The time taken to clear custom was too long, we didn't have enough time to claim VAT and had to rush to board the plane despite being at the airport 3 hours before flight."
Miinukset: "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."
Miinukset: "Broken old school entertainment system Cold mediocre food Crew di not come through with drinks or water between food serving"
Miinukset: "Please be more clear about the carry-on luggage policy. I was able to take everything with me on my way to Prague, but the attendant forced me to check a bag at the gate. The requirements were very vague and I don't understand how you could bring something on the first flight perfectly fine, and then get stopped on the return flight."
