Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
We liked the extra room in premium economy . They should have emphasized that the ear plugs can be recycled upon leaving the plane. We appreciated two meals on the long flight. Flight attendants were friendly and professional.
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
It was late for no apparent reason causing me to miss my connection and a day of work.
We didn’t get our luggage!
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
The food was good No choices at all The seat, the table and surrrounding were not clean Very disappointing for Lufthansa airlines!!
I flew in Tourist priority, it was great.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Crew was nice"
Miinukset: "The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you"
Miinukset: "The video screen freaked up a lot and I was unable to watch movies listen to music for the better part of the 11 hour flight. I noticed other passengers had the same problem."
Miinukset: "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."
Plussat: "Crew was wonderful. Food and drinks was good."
Miinukset: "More movies in Russian language, or with English subtitles"
Plussat: "The crew and comfort."
Miinukset: "The food does not taste good at all."
Miinukset: "Flights with long enough connections that you can actually get on them"
Plussat: "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
Miinukset: "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."
Plussat: "delay of 2hours caused by disturbed person poor crew reaction no info to other passengers"
Miinukset: "Frankfurt Lufthansa ground staff gave us bad advise and sent us on a 2 mile walk for nothing."
Plussat: "It was long flight but everything was just right. Will use this company again."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Great staff and food"
Miinukset: "Comfort was not great and no entertainment options whatsoever"
Miinukset: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Crew was not very friendly, the lack of customer service is evident."
Plussat: "Smooth boarding."
Miinukset: "The cramped seats, not a lot legroom and people complained once you reclined."
Plussat: "1st time on a transcontinental flight and 1st time using Lufthansa. Very enjoyable."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why"
Plussat: "That we made it alive."
Miinukset: "The 1 hr flight that turned into an 8 hour fiasco."
Plussat: "Not much good to say about these connections when the Rome flight runs late."
Miinukset: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."
Miinukset: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Miinukset: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Plussat: "It got me to my destination safely."
Miinukset: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Plussat: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Miinukset: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."
Miinukset: "Having to pay to sit together."
Plussat: "Updates form Kayak were much better than any info from Lufthansa"
Miinukset: "Overbooked. Offering € 250 to stay. Serious delay"
Plussat: "as usual flight itself was okay"
Miinukset: "no major complaints"
Plussat: "On time. Not too crowded."
Plussat: "Flight was good overall."
Miinukset: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."
Miinukset: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "It was unclear how to do the boarding after priority boarding. People seems to board whenever they wanted; so was a bit confusing."
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Almost the only airline that offers free coffee and bread even in short 1 hour flights
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Yes, Very good"
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Miinukset: "It's KLM. What else do you need to know."
Miinukset: "When its rain we shouldn’t walk to the air plain"
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Miinukset: "KLM crew exceed our expectations"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "The seat was a little uncomfortable but the crew were amazing."
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Plussat: "The crew"
Miinukset: "Seat comfort"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."
Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."
Plussat: "Very friendly and helpful crew."
Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plussat: "Nice flight, nice crew, and a nice experience."
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plussat: "Fabulous trip with friendly, helpful staff"
Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Plussat: "Pleasant flight"
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "Good efficient flight crew friendly and helpful"
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plussat: "Short-hop flight, fit for purpose."
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
The plane was filthy again
I liked the seat I paid for but the plane arrived late to Glasgow which caused a late departure which caused me to arrive late to Dublin and miss my connection to Liverpool. I was sold a ticket without sufficient stopover time in Dublin to account for such delays and the huge distances required to walk-in Dublin to exit the plane, go through passport control and exit the to the departures hall to then go through security and get to your gate again I had to buy a new ticket from Dublin to Liverpool for 100 euros because of this. Then kayak sent me an email suggesting my departure had been delayed giving false hope. I ran all the way to the gate anyway since the monitor said gate closed. I missed my flight with high levels of aggravation at all this.
Fast, good loads in and out, totally worth of price.
Miinukset: "Not to fly with Ryan air which I won’t be!"
Plussat: "Nothing, DO NOT flybw this airline"
Miinukset: "They charged me 220 pounds at the counter for boarding passes"
Plussat: "The cost was the big plus on this flight."
Miinukset: "Had to stand outside in rain & wind while waiting to board. Took a very long time to board. Very loud people. Excessively loud engine noise. Attendant made me open my window shade. Small seat did not recline. No seat pocket for magazine."
Miinukset: "Flight was delayed missed my last connecting train"
Plussat: "Quick easy and cheap"
Miinukset: "I had to pay for priority 2 bags only because I didn't want to check my small carry on - frustrating. I was told I needed a paper copy ticket, couldn't get one until exactly 2 hours before my flight according to the ticket agent. I waited patiently while many others checked in (later to see those same people on my flight who clearly checked in before the 2 hours), but then found out from a different ticket agent that I didn't need a paper copy ticket, so I waited there for no reason due to misinformation from your ticket agent. My flight was delayed twice, then they lined us up at the wrong gate. After scanning our tickets, the door wouldn't open to let us out to the airplane, then they lined us up outside the plane in freezing cold winds because they were still cleaning the plane-the guy was still taking the trash out. Where is the "priority" in that? I know I really only paid to not have to check my bag, but it's also called priority - not quite sure they understood that. Will probably never travel this airline again, too much hassle and frustration for such simple things."
Plussat: "Got there on time"
Miinukset: "It's Ryanair - a thoroughly unlikeable airline."
Plussat: "The trip was smooth once we got a plane. Everything else was as ecpected."
Miinukset: "Delayed multiple times and finally departed 2 hours late. Interrupted a full day’s worth of travel plans."
Plussat: "The flight arrived without crashing. 100% survival rate."
Miinukset: "Cattle call. Couldn’t check in early. No gate announcement until 15 minutes before boarding closed, so had to wait in central area then rush to gate. No policing of unruly gate area. Seated in middle seat that didn’t recline. Had to check in via app prearrival at airport to avoid £55 fee per person. Basically the UK version of Spirit Airlines, but worse."
Miinukset: "Having to pay fee for airport check in."
Plussat: "Cheap flight"
Miinukset: "Delayed Limited information/explanation provided Ground staff rude"
Miinukset: "Baggage policy"
Miinukset: "I purchased Priority in order to have a carry-on, and even though the carry-on was fine for my first flight, they forced me to check it and pay 40 pounds for my second flight. Then the flight was delayed, causing me to miss my connection and completely ruining my entire travel day. DON'T BE FOOLED BY THE LOW RATES. YOU WILL END UP LOSING MONEY."
Miinukset: "The cabin bag fiasco"
Plussat: "Speed of flight, getting off the plane"
Miinukset: "Stinking aeroplane, long delays, immigration and security queues"
Plussat: "I got to my destination."
Miinukset: "We were charged almost 200 euros extra because we did not check in online (which we could not do because we had been traveling for 30 hours and did not have Wi-Fi in the air) and when we went to check in the receptionist was rude about the fact that we had not checked in, so we had to go across to a different counter to pay our fee, go back to check in at the first counter, and then was told we could not be seated together, when it turned out the flight was half empty. Besides all of this, the planes are not nice, you are only allowed one carry on (no personal item) and the seats are not comfortable. I thought we would save money but check in fees and ridiculous baggage fees made this flight cost more than a nicer airline."
Miinukset: "From now on I will pay a little bit more money to have a more comfortable flight. The aircraft Ryanair is employing is easily a couple decades old, and is incredibly cramped. The whole aircraft felt rickety as it rocketed through the sky. Our flight boarded an hour late (not the fault of the airline) and when we got on the plane the crew members hardly smiled and were very grumpy. That's the last time I try to save a quick buck on a cheaper airline."
Miinukset: "Flight was delayed 3.5 hours"
Plussat: "Left late but arrived on time."
Miinukset: "Cost of seat and priority far too expensive, got caught out or wouldn’t have purchased. Flight really cold next to window. Boarding sign went up and our plane had not even arrived. Got everyone standing in lines far too early, my husband can’t stand for long periods, so back was sore before even on flight."
Plussat: "You can load and unload from the plane on both ends."
Miinukset: "They do not offer a complimentary drink and small snack for any flights, short or long. Anything other than a seat comes with a price tag."
Miinukset: "the fact my flight time was changed and no-ne told me!"
Plussat: "Customer service was horrifying"
Miinukset: "Everything wasnt fully compensated and when zi asked for help refused to speak to me"
Plussat: "Nothing was good about this flight"
Miinukset: "Flight was delayed by 4 hours, Ryanair lied to us the entire time"
Plussat: "inexpensive and quick flight so did not mind the tighter space"
Miinukset: "after all the fuss I heard about the airline, they never checked bag sizes or weights for anyone! the gate agent could not figure out how to login to start the boarding process, prolonging the on-boarding process"
Plussat: "Our experience with Ryan Air was a nightmare! We liked nothing about the experience!!"
Miinukset: "We were charged for them to print our boarding passes. We were charged 50 pounds per person because we hadn't checked in online, despite our having done so. We had a change in plans so had to change our flight time after we had booked back in February. . Ryan Air charges more to rebook a flight than the initial cost of the booking, so we just bought another ticket. I will never book on this airline again."
Miinukset: "Flights ended up being close to or more expensive because of baggage charges. Also, the length of the terminal to board downstairs off the tarmac is ridiculous for an older couple such as we are. The only good thing was (a) a polite airport employee who got us a wheelchair; (b) a second boarding door for rear section seats."
Miinukset: "Went to checkin desk and told to straight to security. Walked to the other end of the airport only to discover our preprinted boarding passes would read at security. Had to lug all our bags back to the Ryan desk, wait in a long line, and get new boarding passes. Then lug our bags back across the airport to security and FINALLY the gate. Don't assume your print at home boarding passes will work."
Miinukset: "We were stuck on the ground for an hour. Not impressed."
Plussat: "everything on this flight went like clockwork the flight left on time and the crew onboard were really helpful and pleasant"
Plussat: "Besides bad weather conditions we landed perfectly"
Plussat: "no redeeming quality"
Miinukset: "the accommodations, seats, personnel, ticketing, take off, landing, lack of courtesy, lack of amenity, lack of charm, lack of class, lack of professionalism"
Plussat: "Plane was fine, crew was pleasant, flight was on time."
Miinukset: "We checked a golf bag. It was disaster trying to retrieve it at Stanstead. It took one solid hour, three people, and my husband finally having to get it out or the security area himself."
Plussat: "The fact that it got me to Dublin."
Miinukset: "After having all my liquids taken at security from my carry-on (which had been just fine on all other legs of my trip over) Ryanair decides that they are too full for me to take my bag on board, so they made me check it. When I requested that I get the bag back at the gate, they said no. It had to be checked through to baggage claim. This meant that in Dublin I had to go back to get my bag downstairs and go through security twice more. Exactly what I wanted to avoid. I had a very tight connection to the US. It was horrible! I purposely packed light for a 16 day trip!! It would've been helpful if they had let me gate check it. I won't fly them again."
Plussat: "Cheap and cheerful great service very efficient"
Miinukset: "Very bumpy landing at Glasgow"
Plussat: "Quick flight."
Miinukset: "Would like people boarded according to their seats. Putting the carry on baggage away is disruptive to steady flow of taking seats. So if front and back doors board call in middle 10 rows first."
Plussat: "Easy boarding (by boarding both ends of the plane at the same time it speeds things up). Cheap!"
Miinukset: "The process of checking in online was very misleading. While checking in online, their website continuously glitched. It would jump back a page, add products that I did not want (such as early boarding) without me selecting those products, etc. Finally after quite some time, I was able to check out only with the products I actually wanted (luggage fees). I received a confirmation email, and therefore I assumed we were good to go. We arrived at the airport to find out according to the staff we had only partially checked in. They could see that we started the process but since we apparently did not fully check in, we were charged £90 (45 per person) to check in at the airport. When I emailed Ryanair customer service and explained the entire situation, they absolutely could not have cared less. As a seasoned traveler, this one really takes the cake for poor customer service. Absolutely the worst experience that I've had with an airline. I will never fly with them again."
Miinukset: "Buyer beware: you need to check-in online 2 hours before your flight otherwise (if you try to check-in at the airport, that way all other airlines work) you get slapped with a 45€ fee."