Confort is incredibly bad and crew is unfriendly and unresponsive Food is terrible
Food and confort is worse than ever
Better food, more often drinks, also didn’t receive luggage with me. Kept them behind
Horrible seats. Boarding with a bus? We didn’t pay for low cost.
Miinukset: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Plussat: "Friendly crew"
Miinukset: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Miinukset: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Miinukset: "Food should be much better than this. Otherwise everything is ok."
Miinukset: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"
Plussat: "Nice flight attendants,"
Miinukset: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Plussat: "The crew was friendly and particularly one of the girls was always giving her best"
Miinukset: "Small space in middle seat"
Plussat: "Staff and the service"
Miinukset: "Dinner was so bad"
Plussat: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plussat: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Plussat: "Fligth attemdance atention"
Miinukset: "Delay in the departure (40 min)"
Plussat: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Miinukset: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Miinukset: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Plussat: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Miinukset: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Plussat: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Miinukset: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Plussat: "I liked that the plane eventually came..."
Miinukset: "That the plane was an hour late..."
Plussat: "Flight schedule, boarding management"
Miinukset: "No WI-FI service during my return flight, limited options for tv news programs."
Plussat: "Very friendly staff"
Miinukset: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Plussat: "I watched three good movies during the flight to London. I enjoyed them."
Miinukset: "Nothing particular."
Plussat: "The flight was comfortable and very timely."
Miinukset: "Very little leg room."
Plussat: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Very organized airline. Friendly staff."
Miinukset: "The flight was delayed but due to efforts of the pilot we were on time!"
Plussat: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Plussat: "proff handeling of sick person !Othervise quiet and nise trawel!"
Plussat: "they asked me if I wanted an upgrade to business class - nice"
Miinukset: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Plussat: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Plussat: "Everything was excellent!"
Plussat: "Plenty of food and drinks, pleasant crew"
Plussat: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Miinukset: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Miinukset: "Flight was delayed"
Plussat: "Crew anf foid - great!"
Miinukset: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Plussat: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Miinukset: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Miinukset: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Miinukset: "Not enough snacks and no entertainment. Only an hour flight..."
Miinukset: "Flight was delayed 2 hours after boarding"
Miinukset: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Plussat: "Best take off, Best Fight, Perfect Landing...!!!"
Miinukset: "Diner was tasty...but, no breakfast... would have been great..!!!"
Plussat: "The crew were friendly and fine. No problem with boarding etc"
Miinukset: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Miinukset: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
My baggage was lost for several days
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
On time. Comfortable seats Smooth flight.
It never happens. I did not receive the travel info and was forced to buy another much more expensive ticket.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Food can be better!the connection flight time was horrible, we had 1 hour to catch the next flight and the gates are so far from each other. We probably tour the whole Frankfurt airport! Thanks
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all."
Plussat: "Nothing. The flight was delayed and I missed my connection"
Miinukset: "My flight leaving on time"
Plussat: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Miinukset: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Plussat: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Miinukset: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Miinukset: "Better eat before you board. The food from Denver to Munich was truly uneatable. I am serious and I am not a picky eater."
Plussat: "Great amount of legroom, snack given even though < 1hr flight"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "40 minute delay in departure due to late arrival of incoming aircraft."
Plussat: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Plussat: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Miinukset: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Plussat: "Large entertainment variety"
Miinukset: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Lot of space in E-xit-row 18, even for a big man like me"
Plussat: "Fast check in and politeness"
Miinukset: "Not comfortable seats"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Plussat: "The crew was polite and professional."
Miinukset: "The cabin was uncomfortably warm. Also the seats in the economy class are too crowded."
Miinukset: "Missed so there was none Spent night in Minic"
Plussat: "Everything was good! I didn’t have any problems with that flight!!!"
Plussat: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Miinukset: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."
Plussat: "Every thing except food. Could be better"
Miinukset: "Delay for one hour"
Plussat: "friendliness, food, great flight and landing, clean bathrooms. And a big kudos for allowing again 2 suitcases free of charge"
Miinukset: "It was a good flight, nothing I didn't like"
Plussat: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Plussat: "Great food! Attentive staff, comfy seats."
Miinukset: "Lost my luggage ., not happy"
Plussat: "Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!"
Plussat: "Ouldn't have been better Good choice of movies Food was fine"
Plussat: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Miinukset: "Snack could be better."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Miinukset: "Kosher snacks were missing.."
Plussat: "They have some films with subtitles- perfect for Deaf people."
Miinukset: "Wish all films have subtitles- there are millions of deaf people in the world, you know?"
Plussat: "Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded."
Miinukset: "I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming."
Plussat: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Plussat: "Prompt; efficient."
Miinukset: "No issues."
Plussat: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Miinukset: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Miinukset: "Staff rude and short"
Plussat: "The friendliness of the crew"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Plussat: "Nice attention and good food. Plane and seats are confortable"
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Miinukset: "Flight cancelled"
Plussat: "Lovely crew, very helpful"
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Miinukset: "No reading light in my seat..."
Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Miinukset: "Didn’t happen."
Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."
Miinukset: "The movie selection did not seem extremely varied."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Miinukset: "Only one queue for boarding. Flight late on arrival."
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plussat: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Miinukset: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Plussat: "Spacious cabins, friendly service"
Miinukset: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Miinukset: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Better seats could make the journey comfortable. Service by staff was above average.
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
This was a one hour trip before our main flight to LA so we didn’t expect much.
The staff between IAD and Copenhagen was not friendly
The trip was smooth and the service was excellent.
Coming through chicago is a nightmare. Customs are rude, everyone shouting, disorganized lines and horrible signage. Ticketing was horrible, rude agents, rude TSA, etc, etc.
Did not like anything about the flight Did not get economy plus that I paid for
Plussat: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Miinukset: "It was just a relatively quick, unremarkable flight."
Plussat: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "A lot of seating space. very comfortable."
Miinukset: "You have to pay for wifi."
Plussat: "Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!"
Plussat: "For a middle seat, it wasn’t bad"
Miinukset: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Plussat: "No problems. I was satisfied"
Plussat: "Guess what, we took off and arrived on time!"
Miinukset: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Plussat: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Miinukset: "Limited selection of food, snacks, and drinks Limited selection of movies"
Plussat: "The only thing that saved the flight was a good crew and decent food."
Miinukset: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Plussat: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Miinukset: "Nothing--it was a good flight - on-time and with little turbulence."
Plussat: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Plussat: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."
Miinukset: "No food or even water"
Plussat: "Movie selection, warm buns,"
Miinukset: "no thing to report"
Plussat: "Efficient processing of passengers onto aircraft."
Plussat: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Miinukset: "No problems at all... a wonderful trip"
Plussat: "Waited for us when flight showed up late"
Miinukset: "Cramped cabin"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "Awesome seat with great leg room for a tall person. The whole flight went quickly and enjoyed the crew and flight"
Plussat: "Boarding should be done like this on all airlines"
Plussat: "The movie selection"
Miinukset: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Plussat: "Landing was very smooth"
Miinukset: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Plussat: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Plussat: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Miinukset: "Can't think of a single thing."
Plussat: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Miinukset: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."
Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Plussat: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Miinukset: "I wish the landscape cameras worked the entire time!"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Flight was on time, boarding was efficient."
Miinukset: "No free snack? Come on. What is this, wizzair?"
Plussat: "Introduce meals even to economy class"
Plussat: "Flight itself was OK"
Miinukset: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "Direct flight"
Miinukset: "Small seats"
Plussat: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Miinukset: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."
Plussat: "Boarding was pretty much a free for all"