Miinukset: "Barely any covid measures. Brussels airlines uses staggered disembarking. Row per row. Ryanair still does the usual “every man for himself”."
Plussat: "The crew was kind."
Miinukset: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Plussat: "Boarding was efficient as was disembarking, crew were good"
Plussat: "Crew were good. Boarding seemed to be good. When we eventually got going the flight was good and very quick (35mins)"
Miinukset: "We sat on the plane for 1 hour without moving anywhere as there was a discrepancy with the numbers they thought they had and the list (or something). When we were cleared for take off we then had to get in a massive queue before we could leave."
Miinukset: "Entertainment online at least by the app"
Miinukset: "More comfortable seats. Easier transfer from BVA to CDG"
Plussat: "Pilot gave us a nice smooth flight even though there was a storm, brilliant take off and landing!"
Miinukset: "It was terrible that hand luggage had to be paid for"
Miinukset: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Plussat: "Flight on time"
Miinukset: "My small backpack was taken in as checked luggage although it would fit under the seat. Plus, lots of customers (50%) booked priority boarding just to have a luggage piece onboard. The crew overdid it and there was plenty of space left for cabin luggage on board."
Plussat: "For the price, you just can't beat Ryanair. The only thing that spoilt the flight were 3 drunk passengers opposite and behind who were noisy and kept annoying other passengers, however the cabin crew handled the problem very well."
Miinukset: "Confusion about checking bags - extra cost for the return journey of the two big bags we’d paid for! Extra cost for our party not to be scattered about the plane (we were) altogether annoying and miserable experience. Will try to avoid Ryanair in future"
Miinukset: "Everyone stood up the entire flight and being split up from family."
Plussat: "The price is generally good"
Miinukset: "Ryanair broke my bag and damaged my other bag"
Miinukset: "Received emails about baggage, the policy stated that any cabin baggage beyond 1 would be checked for FREE in the hold. My wife and I both arrived with a small carry-on bag and a backpack. Upon arrival to Lisbon the attendant told us we needed to pay40euro each for the extra bag because it was slightly bigger than the bag “tester” box. (It fit sideways but not long ways). We showed the email about the free checked bag and she said because it was too big we had to pay 40 euro each. After a while we agreed. She then told us just to go to the gate, it would be ok. At the gate we had the same conversation with a different attendendent, this time it was 50 euro a piece! She said there was nothing she could do and just like that we are out 100 Euro. Do not fly with these Crooks!"
Plussat: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Miinukset: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Miinukset: "We had more than 2 hours delay and although the company knew that that would be the case, they didn't let us know beforehand. We only found out when we arrived at the airport. Apparently the delay was because the aircraft had come with more than 2 hours delay from London so the company was fully aware our flight would also be delayed."
Plussat: "Good price"
Miinukset: "They delayed us during the boarding"
Plussat: "does not respond to normal standards - to little space seats can not move to the back"
Miinukset: "I got charged 69 euros for not checking in online!!!!! More than the ticket price!!!!!!! This is robbery! Worse airlines ever, thieves! Do not ever travel with this company"
Plussat: "Cabin bag size restriction is just under US standard. Cost us almost double the flight cost to check them at the gate. Won’t ever use them again. Don’t be sucked in by their low fares, they’ll get it back and more."
Miinukset: "Horrible and intentionally deceptivebaggage policy"
Plussat: "Cheap prices"
Miinukset: "Both our flights to and from Malta were delayed by 3 hours"
Miinukset: "My flight was missed from Stanstead to Dublin and RyanAir employees did not help me, they only wanted to sell me another expensive ticket."
Miinukset: "The gate for the flight was changed at the last minute and the flight departed 30 in late."
Plussat: "Everything was great good staff with an exception. Quick and easy boarding"
Miinukset: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Plussat: "I like a quick and efficient boarding process."
Miinukset: "I don't like to sell foods in the airplanes."
Plussat: "Captain made a safe soft landing, very timely"
Miinukset: "Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned"
Plussat: "La atención durante el vuelo que duró 30 minutos"
Miinukset: "El trato del personal durante el abordaje . PÉSIMO !!!"
Plussat: "worst flight i've ever been on. how do you just cancel a flight"
Plussat: "departure time"
Miinukset: "no water to drink"
Plussat: "Got extra legroom sitting in the Emergency Exit"
Miinukset: "Pretty much everything."
Miinukset: "I really didn't appreciate the long lines to get our visas checked, the disorganised boarding, our flight being 30 minutes late, and getting nickel-and-dimed to death with every little thing. I had to print my boarding pass or face a 50€/£ fee, but I couldn't print one for my return flight because it was more than 48 hrs prior unless I reserved seats so I paid money to avoid paying a made up fee. The money you think you save on Ryanair isn't worth the hassel. Never again."
Miinukset: "At check in there was little information posted. The check in folks made my in-laws check two bags that, while technically a bit larger than the frame, were clearly small enough for the overhead-- many other passengers cleared check in with bags of equal or greater size."
Plussat: "Ryanair compares well with a lot more expensive airlines. It's not perfect by any means but it offers excellent value for money."
Plussat: "The actual flight is thirty minutes and low cost"
Miinukset: "No information poor communication. Boarding delayed for no reason and then we were unable to take off for almost two hours because supposedly air controllers' restriction on starting their engines? It almost seemed as if it was an opportunity to sell food and drinks onboard"
Plussat: "Cheap Ticket (up front)"
Miinukset: "--Online check-in system is strange and puts the onus on passengers to do the work w/in a bizzare window of time. If you remember to do it too much ahead of time, then you get charged a fee. If you remember to do it too late, then you get charged a fee. --The fee for missing the check-in online window is exorbitant (50 euros per person) and seems to be a punishment more than anything else, since I don't see how buying and installing a kiosk for customers to check-in at the airport would be less cost effective for the company. Particularly when you consider the cost of the employee's salary whose sole job it is to sit and process the "late check-in" paperwork at a different window. --The luggage fee is among the highest I've ever encountered and also has to be "processed" at a different window with a Ryanair employee who literally fills carbon copies of paperwork in for every single person in line. (There must be a more modern option for their infrastructure than this.) My husband and I had to go back and forth to this other window since the people at the check-in window didn't bother to tell us that we'd have to process the luggage fee + the check-in fee at the separate window. --Finally, the boarding process was chaotic, crowded, and late. And I was kept awake the entire flight by flight attendants making several announcements about Ryanair promotions, including employees pushing actual carts full of non-food items (like cologne) up and down the aisle to sell as if the airways were a flea market. Overall I would have saved time, money, and huge headaches if I had booked a pricier flight up front. At least those companies have some integrity."
Miinukset: "Check in process at airport was sheer chaos. Only one check-in agent, with several standing around doing nothing."
Miinukset: "It was not clearly stated anywhere that a boarding pass must be printed beforehand, as most companies allow use of mobile passes or downloading of the boarding pass onto the phone. Their website did not allow downloading of the boarding pass on the phone and I was charged a 15 Euro fee for "checking in" at the airport when I had already checked in online. I will not be flying with this airline again, the other airlines are cheaper when considering all the ridiculous fees and poor customer service."
Plussat: "Nothing! Crew was decent, but not great."
Miinukset: "Basically everything. Long wait in unannounced. unstructured line (s). Miserable seat."
Miinukset: "Flight delayed by 7 hours"
Miinukset: "We had a delayed of more than 6 hours, and they didnt give us in the airport any cupon or something to get some food!!!! More over, they had not report us the reason of the delayed till we were on the plane."
Plussat: "I liked that the plane was boarded from the front and the back. I liked that you could check in weeks in advance. I had no issues pre-paying for luggage - just had to figure out what I was taking."
Plussat: "smooth check in, comfortable seats and leg room"
Miinukset: "forced to hand in cabin bag just before allowed on aircraft. i was travelling with children and this had our food, activities etc. this would not have been so bad had i been given a carrier bag to pur some item in....i was not, andhad to stuff my valuables and a limited amount of food and activties into a torn, dirty carrier bag i found. complaints to ryanair online led to a standard reply that only the first 90 cabin bags go on board. i was not aware of this before i traveeled and would have come more prepared had i known....which i did do on my return trip. this time i was allowed to check in 3 out of my 6 hand luggage but not the other three (we were 6 people travelling) even though i was all prepared to check them in and had not checked that i did not have sharp items and liquid in them. therefore, becasue i was not allowed to chekc them in, i had these items confiscated when i went through security, losing a valuable pair of hairdressing scissors. i wish Ryanair would be more consistent with their polices (i was only allowed to check in three bags becasue i had only paid for 3 suitcases)....but then was forced to chekc the other three in right before entering the aircraft!!! cheap does not need to be unfair!"
Plussat: "I liked the fact that my initial ticket was a good value. I liked arriving safely and on time. A Ryanair attendant took me under her wing and made sure I made my flight, without her, I would not have made it. I am thankful for her."
Miinukset: "Ryanair is not for the uninitiated. Nor for those who don't read the fine print. My baggage fees were not included, nor were the extra heavy baggage fees. My flight change fees were also as much money as my initial ticket. I almost missed my flight because of the extra time required to add in and pay for all of these fees. All told, at the end of the experience, I ended up spending 400% of the cost of my initial ticket. Be wary, be informed, read the fine print, and then be prepared for shamelessly overt marketing, uncaring bored male flight attendants, and a shabby dirty plane covered in cheap vinyl and bill boards. Next time I will pay any price to avoid this experience."
Miinukset: "they charge you 46 British Pounds if you do not check in yourself up to 2 hrs before the flight...it says in their written notes that you may have fees if you do not check in yourself....though I think they should write "if you do not check in yourself 2 hrs before the flight 46 Br Pounds fees occur!" None of their self check in terminals at Stansted did not work, their signs where to check in is totally confusing...and their staff is not very friendly...."
Plussat: "On time"
Miinukset: "Poor food selection for 3 HOUR flight"
Miinukset: "Heading London from Ciampino aireport in Rome, i had to pay a fee of 50 euros as my bag seemed to be "too tall" my bag fitted perfectly in the Ryanair bag sample that all airpots have. This memeber of the staff (a man in the late 20s) said that although i brought my bag from London without a problem, in Rome he rules and if i do not pay the 50 euros i will not board the plane, his attitude was prepotent and unprofesional."
Miinukset: "No extra time allowed to help a handicapped passenger. landing both ways very rough. Won't fly with them again even if I need to pay more!"
Miinukset: "Baggage delayed 45 minutes"