We didn’t buy anything to eat and there was no entertainment on a short flight. We planned for this and brought a book. Everything was fine. As expected.
Plussat: "Rate. Didn’t like the charge of 55 pounds when I couldn’t check in on my phone. But the person at the desk was pleasant."
Plussat: "The crew was kind."
Miinukset: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Miinukset: "30 mintues late"
Plussat: "It was ahead of schedule"
Miinukset: "Every thing was perfect . Thanks"
Plussat: "Staff was very friendly both ground and cabin. Flight left a little late but all in all it was a good service. I certainly wouldn't complain."
Miinukset: "I didn't particularly like the constant upsale(online)but then it is a budget airline, so this is to be expected these days"
Plussat: "Comfortable seats and attentive staff."
Plussat: "Pilot gave us a nice smooth flight even though there was a storm, brilliant take off and landing!"
Miinukset: "It was terrible that hand luggage had to be paid for"
Miinukset: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Plussat: "That I made it home..and that the pilot was honest about running late and tried to make up the time. The guy checking us in at Fuerteventura was very pleasant."
Miinukset: "That the so called budget airline charges for everything..now on board bags. What next..a tariff for the toilet or to exit the plane..nothing would surprise me! 20kg isnt enough for a holiday...but just another excuse to charge more money. The on board staff never offered to help anyone struggling to find their seat or with their hand luggage. In fact the 2 girls at the back end of the plane were too busy bickering to notice anything. The space you get to sit in is ridiculous you can't even bend down in it. And the plane was delayed."
Plussat: "Getting off"
Miinukset: "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"
Miinukset: "2 hours delayed. No information."
Miinukset: "Getting charged 220EUR to check in at the airport."
Plussat: "Literally nothing. Awful experience and to make matters worse we weren't even served peanuts."
Miinukset: "Didn't like how they charged me a fee that was more than the price of my ticket because I didn't check in before arriving at the airport. At no point was I warned about this penalty. They told me they sent my phone a text message but I never received anything. I use kayak to book all of my flights and it sucks that you guys work with a company who basically tricks people who book with them by providing cheap tickets and then charging bogus fees. I'm disappointed."
Plussat: "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."
Miinukset: "Having to pay to use the toilet on board"
Plussat: "Boarding was by bus but worked out ok."
Miinukset: "Chaos over seating families together, one family of two adults and two infants got moved twice, another family was moved once due to allocated seating not putting families together. We eventually offered our seats to try and help out which eventually the reluctant crew accepted. Emergency exits row passenger was allowed to keep their handbag and another had a plastic bag under their seat. (Regulations state no bags at emergency exits). One passenger was chatting using his mobile phone during taxi out. Captain having exited the flight deck for a break then opened the cockpit door and whilst remained open then proceeded to have a nice chat with the cabin crew. Crew were having a bad day. Food was over cooked and nasty. Seat comfort apauling no elbow room and no legroom, still as Ryanair say you only get what you pay for whereas I’d rather have value for money rather than just a cheap and nasty experience."
Miinukset: "Excessive time to pass security, opening every bags, we were 30 passengers not able to board because Ryan Air agent didn’t wait and closed the door right in front of us when we arrived at the gate."
Miinukset: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Plussat: "Customer service was horrifying"
Miinukset: "Seats don’t recline"
Plussat: "Nothing was good about this flight"
Miinukset: "Flight was delayed by 4 hours, Ryanair lied to us the entire time"
Miinukset: "No food no watet"
Plussat: "On time."
Miinukset: "Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together."
Plussat: "Flight was good."
Miinukset: "Boarding area was completely full with no where to sit because there wasn't enough seats for the amount of people."
Plussat: "Crew were excellent"
Miinukset: "The flight was late and we were kept on plane in London while stairs/doors were provided. Detracted from good experience"
Miinukset: "There a bunch of cunts can't even seat you with the person you book the same flight with bs!"
Miinukset: "Having to pay extra on top of fare to sit beside my own wife!!"
Miinukset: "Got a good ticket price (about $50 for two people) but then was socked with about $350 as a luggage fee."
Plussat: "Counter agent was excellent, friendly and professional, she even helped us get our carry-on properly assigned to go on the plane when the Nazi-like fellow, Ali, at the terminal insisted that unless it fit in that grossly undersized test frame the airlines like to use, we would have to pay an additional 35€, to get it checked. Our lovely counter agent came to our aid and spoke sense to Ali with a verbal slap about the head-free entertainment-, helping to put some semblance of joy into the experience that is flying Ryanair. If I have a choice, Ryanair would never be it. Crew was lovely allowing my wife and I to sit together after not being able to do so online without more stupid fees."
Miinukset: "See diatribe above. If you can discern what to do better from above, excellent, if not, it matters not as I will make it my personal mission to inform all and sundry about the horrors of Ryanair travel. Your airline makes Sleazy Jet seem like top shelf."
Plussat: "The air crew were excellent"
Miinukset: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Plussat: "The crew was cordial."
Miinukset: "Takeoff was delayed by 1 hour due to what seemed like a totally preventable clerical error (in pairing a piece of checked luggage and a passenger). This delay reduced our transit options on arrival and also inconvenienced our host. The flight was overheated and uncomfortable. At the freight-level prices, I wasn't expecting food or entertainment, and I was aware the flight would be full, but I was expecting at the least a functional temperature control or effort to use it. Especially during the hour we idled on the tarmac prior to takeoff."
Plussat: "I didn't really have anything positive to say about Ryanair"
Miinukset: "The fact that a carry on on any other airline would be free except with Ryanair! Be prepared to pay extra for your carry on!"
Plussat: "Flight was smooth, plane was comfortable, staff very nice"
Miinukset: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Plussat: "Excellent crew, much better than what I have seen in n other carriers, very competent and friendly. Otherwise, Ryanair locations, terminals, check-in, boarding are just a big chaotic pain"
Miinukset: "We had to walk down sa flight of stairs, across the tarmac and up a flight of stairs to get on the plane. Unacceptable!!!!"
Miinukset: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Miinukset: "Both flights were late. Once I got on the plane there was nothing but announcements for two hours, all of which were them selling things. Flight attendant was rude when I asked to buy a Coca Cola and proceeded to give me a Pepsi and rolled her eyes and looked at me and said that both are the same."
Miinukset: "It was way to small, no room. Rough take off and landing"
Plussat: "smooth check in, comfortable seats and leg room"
Miinukset: "forced to hand in cabin bag just before allowed on aircraft. i was travelling with children and this had our food, activities etc. this would not have been so bad had i been given a carrier bag to pur some item in....i was not, andhad to stuff my valuables and a limited amount of food and activties into a torn, dirty carrier bag i found. complaints to ryanair online led to a standard reply that only the first 90 cabin bags go on board. i was not aware of this before i traveeled and would have come more prepared had i known....which i did do on my return trip. this time i was allowed to check in 3 out of my 6 hand luggage but not the other three (we were 6 people travelling) even though i was all prepared to check them in and had not checked that i did not have sharp items and liquid in them. therefore, becasue i was not allowed to chekc them in, i had these items confiscated when i went through security, losing a valuable pair of hairdressing scissors. i wish Ryanair would be more consistent with their polices (i was only allowed to check in three bags becasue i had only paid for 3 suitcases)....but then was forced to chekc the other three in right before entering the aircraft!!! cheap does not need to be unfair!"
Plussat: "Cabin crew"
Miinukset: "Landing was rough and no entertainment. Poor selection of snacks for vegetarians."
Plussat: "Cheap flight Was on time and got us to our destination on time"
Miinukset: "Had to pre-print our own boarding pass before getting to the airport or you pay 45 euros more if you don't. Lost my friend's luggage The price of bringing a bag is kind of ridiculous."
Miinukset: "The cabin was a little dirty."
Miinukset: "My partner being charged 42 euros for 4 extra kilos for only one suitcase, Website very confusing, too much additional information and too much advertising"