Miinukset: "At the Istanbul airport an item was taken from me for no reason. No regulation was shown for that item to be taken. I wasn’t comfortable with the way I was treated at the airport. The flight was very good"
Miinukset: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Plussat: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Plussat: "The Food was good."
Miinukset: "We had a very uncomfortable flight. A passenger right behind us was screaming all through the flight. We need to be refunded part of the ticket cos it was horrible."
Miinukset: "Vegetarian meals can be better"
Plussat: "Great crew, confortable seats, free complimentary internet service"
Miinukset: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"
Plussat: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Miinukset: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."
Miinukset: "A little late"
Plussat: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Miinukset: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Plussat: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Miinukset: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Comfortable but narrow seats."
Miinukset: "Entertainment system could do with more selection."
Miinukset: "seats were definitely narrow"
Miinukset: "Many liked the food. It just wasn't to my taste!"
Miinukset: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
Plussat: "Great crew and food"
Miinukset: "Seat comfort/space"
Miinukset: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Plussat: "almost nothing"
Plussat: "Good service and perfect entertainment"
Miinukset: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
Plussat: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Miinukset: "Nothing everything was great"
Plussat: "Price, Price, Price"
Miinukset: "Keep going KAyak"
Plussat: "thr aircraft is very good"
Miinukset: "the food !!"
Miinukset: "It wasn't communicated beforehand to check in our baggage to electronics."
Plussat: "kosher meal was good, entertainment was varied , included beer wine attentive staff"
Miinukset: "no leg room in seat, it took a long time to board waiting in line"
Plussat: "Boarding was on time, the crew was helpful."
Miinukset: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
Plussat: "I like the flight and the crew on board . The airplane was comfortable and the entertainment on the plane was great."
Miinukset: "I didn't like all the miscommunication at the airport due to cancelled flights. I spent two days in atlanta as well as three days in the istanbul airport. Out of two weeks of vacation I ended up spender at least six of them b in the airport. Istanbul was total chaos. I understand that the weather was a major factor but the Turkish employees should be better trained in how to handle such crisis and be able to better direct people were to go. Having to pay out of pocket m ok Neyland for food at the airport was ridiculous."
Miinukset: "Service is very bad"
Plussat: "Crew was helpful"
Miinukset: "Not having extra legroom is one thing but not having enough space to fit ones leg reminded me of the slave ships where slaves were placed so tight that they did not have any moving space. I am not even a tall guy - just 5'10". It was bad especially when one travels internationally for 14 hours non-stop. There should be some federal regulation regarding this."
Miinukset: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Plussat: "Great customer service, nice plane. Very happy overall"
Plussat: "Good food, on time, comfterbal"
Miinukset: "Takes rime till theyl take your food plat"
Plussat: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
Miinukset: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
Plussat: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Miinukset: "Chaotic boarding procedures in Istanbul airport."
Miinukset: "All was generally ok ..."
Plussat: "Staff were very friendly"
Miinukset: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Plussat: "I liked the crew"
Miinukset: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
Miinukset: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Plussat: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
Miinukset: "Nothing really."
Miinukset: "Aggressive staff, terrible food"
Plussat: "the food . the warm facecloth, and the attendants were very helpful the slippers and mask were a nice touch similar to japan air"
Miinukset: "the video on both 9 hour flights had problems. on the way to turkey it didn't work at all on the way back one of the movies took over the screen it thought it was displaying the whole movie but other than the progress meter there was nothing on the screen and you couldn t turn it off , hence no video for 2 1/2 hours not so good"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Movies and meals"
Miinukset: "I felt like there was no room at all. Everyone was crammed in and there was no space to move."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Plussat: "The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Miinukset: "My connecting flight was cancelled twice then delayed. I ended up missing my connection in Istanbul and having to overnight there. Turkish Airlines did provide hotel accommodation to passengers in similar situation, however only after wondering around the airport for over an hour to find the TK hotel desk and waiting for an additional hour to be assigned a hotel room and be transferred there, only to learn that I had to check out within two and a half hours after checking in to be at the airport 4 hours before the flight departs. When I finally arrived at the airport, I had to go through a security screening (because I was not suspicious for having entered the country and exiting only 5 hours later). When all of that was done, I approach the check in desk and asked if my seat can be changed, as I had spent the previous 2 days trying to get on my connecting flight, spending over 8 continuous hours at an airport and having had a nightmare night. I asked for an exit row seat or anything in the front of the plane. I was literal told that if I did not like the seat given I did not have to fly. I took the seat originally assigned and spent 11 and a half hours sitting next to a toilette on the airplane with a crying baby next to me and in front of me. To top it all, it took 2 hours to get my luggage once arrived at JFK. I usually love traveling on Turkish airlines and I understand not all of the above is directly depending on them, but considering how awful the entire experience was and how little I asked to be happy, I found them to be extremely unaccommodating on this occasion."
Plussat: "Excellent service at the food"