Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Professionally from a to b.
Miinukset: "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
Miinukset: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."
Plussat: "Food is really decent in economy. Good portions and variety."
Miinukset: "Leg room seems tight compared to other airlines."
Plussat: "The flight attendants"
Plussat: "The food, the amenities, the entertainment."
Miinukset: "Boarding took too long, a little disorganized I’d say."
Plussat: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Miinukset: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Plussat: "I am very happy - always good service, timely and pleasant staff."
Miinukset: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Plussat: "Excellent Staff very courteous and professional 5 star +"
Miinukset: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Extra extra and private security passing from Istanbul airport"
Plussat: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Plussat: "The flight went well with no complaints."
Miinukset: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Plussat: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Miinukset: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Miinukset: "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
Plussat: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Plussat: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Miinukset: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Plussat: "Food was ok, the crew also was good."
Miinukset: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."
Miinukset: "Headphones did not work for first half of flight. flight attendant was unconcerned. Very little legroom"
Plussat: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Plussat: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Miinukset: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Plussat: "It was a full plain but overall ok I will take this flight again"
Plussat: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Miinukset: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!"
Plussat: "Comfortable seats, roomy, good customer services on the plane"
Miinukset: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Plussat: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Plussat: "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."
Miinukset: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
Miinukset: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Plussat: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Plussat: "Good overall service"
Miinukset: "The staff could've been more patient"
Plussat: "Everything. The crew was very accommodating as well as helpful."
Plussat: "Good, entairtenment, service"
Miinukset: "These was a delay on my first flight, and i almost lost my connecting flight. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. This is the second time i had the same issue with turkish. The seats were very narrow and it was impossible to fit on there. Very uncomfortable"
Plussat: "Choice of in-flight entertainment was excellent."
Miinukset: "Boarding process in BKK was haphazard due to non-calling to board by Group number."
Plussat: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Plussat: "Leg room and TV selection was excellent"
Plussat: "Great crew. Very organized. In flight entertainment system was top notch. Food was great. Was very impressed with everything."
Miinukset: "Needed about an extra inch of leg room. My husband and I are talk, so it was a hair too close."
Plussat: "Many entertainment choices."
Miinukset: "We were supposed to have 2 aisle seats but that did not happen. Neither of our seats would recline."
Plussat: "There was a full meal served. Free blockbuster movie."
Plussat: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Miinukset: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
Plussat: "The entertainment and food was excellent!"
Miinukset: "Waiting on the Tarmac for 1+hrs"
Plussat: "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from onboarding to collecting luggage."
Plussat: "Continued the great service"
Miinukset: "I would like a little more leg room"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "overall the flight was good. but it is unbelievable that someone else sat on my seat and the crew could not sort it out."
Miinukset: "the ground handling was not good."
Plussat: "It was crowded as hell. Nothing good about it to tell you. I didn't get any navigation information since the plane ✈ took off till landing. People were noisy all the time ."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Everything was seamless getting through the airports. One of my flights was delayed and they reassured us our connecting flights would wait and they did! Service and food were excellent. The only thing lacking was movie choices, fewer good options than other airlines.
LOST ALL OUR 4 SUIT CASES!
Packed, cheap, no free water, only coffee.
This was the best flight I have ever been on. It was such a pleasant surprise that every passenger got a blanket, a pillow, and two whole meals! There was a camera option for the seat back screen where one could see forwards and downwards without a window seat. But the best part was the crew, both on and off the flight; they were so incredibly helpful that I can't say enough good things. Thank you, SAS!
The legroom on this flight in coach was incredible. Service was outstanding. Everything was on time. SAS was a great experience.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Miinukset: "Noise in aircraft. Transit time between flights was too short."
Plussat: "Smooth take off and landing"
Miinukset: "Free food for everyone since it was delayed"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."
Miinukset: "Small seats. food was horrible."
Miinukset: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Miinukset: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Miinukset: "Mid day flight , no food or snack , how cheep will the airlines go?"
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Plussat: "Alot of room for legs, good hp service"
Miinukset: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Plussat: "We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well."
Miinukset: "Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Scandinavian hospitality showed through all the way. Kind, sharp, attractive staff, prompt service."
Miinukset: "Space is always going to be something I don't like. Meanwhile most of the plane in 1st class sits wide open. Expand business class."
Plussat: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Miinukset: "The seat next to me was open and they moved someone over next to me."
Plussat: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Plussat: "Delicious food"
Miinukset: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Plussat: "Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great."
Miinukset: "Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine."
Plussat: "plenty of space (very few passengers)"
Miinukset: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Plussat: "The leg room. The great service and attitude."
Miinukset: "The food... needs to be improved, even if it means charging a fee."
Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"
Plussat: "Was able to selct my seat"
Miinukset: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Plussat: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Miinukset: "The slight delay due to something not being able to lock."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Miinukset: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Plussat: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."
Plussat: "Short flight, friendly crew."
Miinukset: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."
Plussat: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Plussat: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Miinukset: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."
Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"
Plussat: "There was sufficient entertainment and food"
Miinukset: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Plussat: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
Plussat: "Seats were comfortable, crew courteous"
Miinukset: "Good value for money"
Miinukset: "Because of health reasons, we wanted to cancel the flight but there was no such option. firstname.lastname@example.org"
Plussat: "Nothing really"
Miinukset: "The airline should at least provide a snack. It's 4 hrs of travel."
Miinukset: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Plussat: "Took off on time"
Plussat: "Really easy experience - friendly, organized, on time and a great price!"
Miinukset: "Comfort and food"
Plussat: "Always on time"
Miinukset: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Plussat: "The flight was on time and pilots provided on time updates."
Miinukset: "Check-in took 45 minutes. Some passengers cut into the front of the line and airline employees did not do anything about it."
Plussat: "I arrived alive!"
Miinukset: "Service was poor, plane was hot, not my best flight experience by far"
Plussat: "timing of arrival"
Miinukset: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Plussat: "The first leg of my trip was good."
Miinukset: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."
Plussat: "Everything was smooth from boarding to landing."
Miinukset: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Plussat: "Ontime departure and arrival. Friendly crew. Comfortable."
Miinukset: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Miinukset: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Miinukset: "Poor airline"
Miinukset: "Late Irritably staff No food"
Plussat: "On schedule"
Miinukset: "No drinks offered"
Plussat: "good crew."
Miinukset: "very not comfortable chairs"
Plussat: "like mentioned above"
Miinukset: "nothing really"
Plussat: "As noted above"
Miinukset: "Nothing really"
Miinukset: "Everything is charge money"
Miinukset: "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Plussat: "Did not like anything about it,"
Miinukset: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Plussat: "The aircraft chair are comfortable"
Miinukset: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Plussat: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Plussat: "Arrived 30 mins earlier"
Miinukset: "Nothing to dislike"
Miinukset: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Plussat: "On time"
Miinukset: "Public address system loudspeaker on plane was quite loud"
Miinukset: "At check in staff did not know that I had 20 kg baggage allowance"
Plussat: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Plussat: "The seats are not narrow."
Miinukset: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Miinukset: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Plussat: "Flight crew"
Miinukset: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Miinukset: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Plussat: "It didn't crash."
Miinukset: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Miinukset: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Miinukset: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"