Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
I like everything in general. Except the business seat is too narrow.
Connecting flight 60 min late
Flight was cancelled by airlines. KAYAK wants 200 airline fee! WORST. SERVICE. EVER!!
It’s very good experience
Loved the crew, food, on board entertainment.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "easy boarding. crew was nice."
Miinukset: "terrible seats. no tv or chargers."
Miinukset: "Connection time unacceptable with delay in departure from London"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Great crew and all were pleasant and attentive. Best airline I have flown."
Miinukset: "It was one hour late leavinh"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Plussat: "Crew and food were nice."
Miinukset: "The flight was delayed for 60 minutes"
Miinukset: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Miinukset: "Lost my luggage . I am in Madrid with no luggage."
Miinukset: "There was not entertainment at all"
Plussat: "What is not to like? I was pleasantly surprised by the Munich airport ground crew and it didn’t stop there! We boarded promptly and efficiently. Once on the plane, service was excellent and the food and drink options were delicious! The entertainment selections were intriguing and engaging. At the end of the flight, we cleared the plane quickly and we’re given adequate directions to customs. It was a great experience."
Miinukset: "Nothing, the experience exceeded all expectations."
Miinukset: "boarding was late and chaotic and no apology from the airline"
Plussat: "Entertainment was very diverse ;great"
Miinukset: "Hamburg airport not prepared for winter weather. Delayed over 2 hours due to de-icing staff not ready. Airport did not see light snow on radar? Missed connecting flight. Lufthansa put us in hotel 45mins away from airport with no luggage. Switched us to a united flight and not together."
Miinukset: "Too close for getting on as 3 passport checks seems redundant. Munich has very little signage to direct anyone. We do not live there so do not know the language."
Plussat: "Wonderful crew and amazing soft landing, like cream."
Plussat: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Plussat: "We left on time"
Miinukset: "Tight legs space"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Flight went well."
Miinukset: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Ample leg room and comfortable seats."
Miinukset: "No complaints"
Miinukset: "That I can't fly them all the time."
Miinukset: "Ridiing buses on tarmac to get to the plane."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Plussat: "Service,entertainment, and food. Easy check in"
Miinukset: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Among the most comfortable economy I've ever been on"
Miinukset: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Plussat: "Easy flight nice bottle of reisling"
Miinukset: "No on flight entertainment"
Plussat: "The attendant showed concern and promised to report, great attitude"
Miinukset: "I was surprised that my meal request was not passed to the airlines"
Better food more confortable seats.
Overbooked flight of airBaltic, tow hours of delay
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
same as from LUX … professional, nice.
Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Miinukset: "Flight got delayed 30 minutes"
Plussat: "Very friendly crew and on time with no problems."
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Miinukset: "Staff rude and short"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Nothing special"
Plussat: "Crew was awesome"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Everything excellent. Comfortable seats in business."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Plussat: "Very friendly and helpful personnel."
Plussat: "Everything. A truly faultless experience!"
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Plussat: "Getting from a to b to c"
Miinukset: "Everything from service, food, comfort and punctuality......."
Miinukset: "This was my first trip to Europe and I was a bit nervous about the experience, I've been on plenty of planes, however, about nothing like this. Norwegian Airlines is the worst experience I have ever had on a plane or any mode of transportation. We were running to the terminal because they only announced that they had last call,and we were eating. When we got there, they pulled my fiancee aside to weigh her bags (mind you this is about 5 mins before the plane is about the leave). I'm waiting inside of the airway for her and they spot me and pull me back out to weigh my bag. The guy was shady, he pulled on my bag as it was on the hand scale and said it was 3 kg overweight. I told him it's not, I weighed it myself, so he weighs it again and say "sorry, I meant it is 4kg overweight" he said that it is 15 dollars per kg, unless I want to leave stuff here. I looked at him and he just stared at me until I gave him my credit card. $60!! That's ridiculous, especially considering I bought a hand weight just for this occasion. My fiancee had to pay $90!! And just to top it off, they wouldn't give her passport, she had to ask for it back. Also, if you dont purchase a food plan before hand you have to buy it on the plan. They dont even offer peanuts. This airline will nickel and dime you for everything. Better off with another airline if you are traveling abroad. You'll end up paying the same, but will have better service. Never again will I fly Norwegian"
Plussat: "Waited forty mins at a check in line, and this was for premium. Staff unconcerned, working slowly. Only two checkin agents for premium. No lounge access. another long line to board. Uncomfortable seat that barely reclines. Mediocre food. And all this at a high price for a round trip NYC-MAD-NYC. Avoid this airline."
Miinukset: "Pick most anything. The price. The checkin, counter agents, boarding, my seat. Overpriced “budget” airline."
Plussat: "Not much."
Miinukset: "Everything. Ridiculously low baggage limit, so they can slam you with extra charges. Then they charge you for food and drink, even in premium economy. Most employees we encountered were unhelpful and indifferent if not outright rude."
Plussat: "Crew was great but the seats have almost no cushion!"
Miinukset: "More cushion on the seats"
Miinukset: "Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again."
Miinukset: "On a 7 hour flight especially an all night flight passengers should certainly be given bottled water and if nothing else cookies for what they paid."
Miinukset: "Horrible flight experience all around. The airplane departure was delayed due to technical issues so we sat on the plane for an hr with no ac. There was no beverage service on flight. Had to switch airlines at my layover in Madrid so they had me pick up my checked bag at baggage claim. They lost it"
Plussat: "The entertainment selection was small but good options."
Miinukset: "The Check-In area and Boarding was very chaotic and all passengers were confused. They weigh your personal bag with Carry-On which is insane. I was charged $100 for my small duffle bag because with my personal Backpack it was over the weight limit by 3 pounds. They are the EU version of Spirit."
Plussat: "Comfort and wired. Ports for my 110 volt plug and USB at every seat...excellent. BUT..."
Miinukset: "I am disabled, in wheelchair & in pain. The crew in JFK in NYC carried my bag into the plane and put it in overhead bin w/out my involvement in placement. Upon departure no one helped me get overhead bag and it was left behind. I'm at a terrible loss without it. Its Large black backpack"
Plussat: "Crew was super attentive and pleasant"
Miinukset: "No changes needed."
Plussat: "The crew is great, gave me a bandaid was smiles and kind."
Miinukset: "The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!"
Miinukset: "Boarding was a bit chaotic as the finger got packed"
Miinukset: "$100 for 1st bag? Outrageous."
Miinukset: "Norwegian needs to be more clear about what is concluded and what costs extra and how much."
Plussat: "The premium seating and premium meal"
Miinukset: "I missed my connecting flight because there was 2 hour delay and then first class got to get off first. Horrible"
Plussat: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Plussat: "Crew was lovely"
Miinukset: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."
Plussat: "Ease of Stuart airport. Security and boarding was very easy."
Miinukset: "Small plane with limited amenities, but that was expected."
Plussat: "The crew the attention while on my flight.. overall I can’t wait to fly with Norwegian airlines again"
Miinukset: "Keep up with the great work"
Plussat: "My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way"
Miinukset: "Any other airline from Maine!"
Plussat: "Great staff, food and boarding. Your employees were very kind and helpful."
Miinukset: "The seats a VERY small."
Plussat: "What I liked was the cleaness of the premium cabin on the Dreamliner was a plus. Seat 5A was roomy enough for a 5'4" female. The food that was included with my fare was good but I felt like a giant because the portions were packaged in these tiny little boxes and the plastic utensils where so small that it was hard to wrap your fingers around them to eat your food. The crew was attentive and the pilot spoke clearly when giving announcements which was a plus for me because I don't hear very well inside an airplane."
Miinukset: "What I didn't like was that when you requested Business Class when booking your flight and you had the option to choose Business Class and your boarding pass and receipt states, "Business Class" on it, you think you are GETTING Business Class. However, that wasn't the case. The seats in the Premium Cabin are NOT Business Class. The seats do not lay completely flat. They only reclined back to to about half way and when the passenger in front of you have their seat reclined back, you have to pull on their head rest in order to get out of your seat. But the seats did have a foot rest which reclined with your seat. So, it could have been worse. In my defense, I did not know that this airline markets itself as a premium low fare airline. Had I known, I either would have not booked the ticket and went to BA or would have less expectations."
Plussat: "Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most."
Miinukset: "The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!"
Plussat: "The stewards were very nice!"
Miinukset: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Plussat: "The attendandats in premium cabin were great"
Miinukset: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Miinukset: "I was bumped off my assigned seat"
Plussat: "They’re very mediocre selection of movies were free"
Miinukset: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Miinukset: "Never made the flight. It was delayed 6 hours causing me to miss my connection in Madrid. Norwegian Air was good enough to reroute me to Malaga (final destination) through Oslo. Ended up landing at one in the morning Friday instead of 9pm thursday. For an 86 year old woman, this was very tiring."
Miinukset: "The crew arrived late and technical errors made us delay 2.5 hours. Missed my connection and had to book a $270 extra flight."
Plussat: "Priority service"
Miinukset: "Being charge for everything"
Plussat: "Crew and plane, timeliness"
Miinukset: "No business class amenities like earplugs, eye cover, pillow, no WiFi"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Better food + Netflix + Free WiFi"
Plussat: "Great value. Premium seats great legroom."
Miinukset: "Movie selection poor. Food so so."
Plussat: "I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service."
Miinukset: "We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey. We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly."
Plussat: "I liked the movie selection, that the seats reclined and the staff and food."
Miinukset: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Plussat: "Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight Can’t comment on food as did not have any."
Miinukset: "The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart. Poor selection of movies. Mainly older movies. While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous."
Plussat: "Very comfortable for a long 11 hour flight. The crew are always very responsive yet looking for the slightest infraction to correct you for."
Miinukset: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Plussat: "Crew were attentive."
Miinukset: "Front row passengers were loud and inconsiderate the whole way across. Couldn't sleep. Perhaps an announcement to inform passengers to please keep conversation to an appropriate level for most want to sleep would be nice."
Plussat: "Norwegian is an awesome airline."
Plussat: "The entertainment was good and the staff was friendly. The captain was communicative and gave us frequent updates on why it took so long to take off/leave the gate. I'd fly Norwegian again."
Miinukset: "We were on the airplane at the gate for well over an hour waiting for "mandatory screenings" of passengers to take place. It was long and uncomfortable. While this was not the airline's fault, it would have been nice to have had the in-flight entertainment activated or beverages offered while we waited."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Clean, nice food, great crew in Premium."
Miinukset: "New movies were woefully lacking"
Plussat: "Dreamliner was new, clean and very comfortable, plenty of leg room. The meal was excellent including choice of wine. Would definitely fly with Norwegian again."
Miinukset: "The process was not clear as to whether or not we had preordered dinner. Worst part of the trip was waiting for our luggage at Orlando, it took 90 minutes before our luggage appeared. Do not know where the problem originated."
Miinukset: "NO WI-FI"
Fast, good loads in and out, totally worth of price.
One of our carry-on bags was too big, so they charged us 60 euros to check it. Second Carry-on bag fit in the specified box at check-in, so we were let go through security with it. Then at the gate we were asked again and it was deemed NOT to fit. So I had to pay 70 (!) euros on top of the 20 euros for ‘priority boarding’, which included said carry-on bag. It would have easily fit in the overhead compartment. Just not right and way more expensive than other airlines. Paid more for luggage than the actual ticket. To top it off, they do not accommodate passengers to get seats together (which in time of covid should be encouraged) without a surcharge. But when we got to our seats, they did not hesitate to ask us to accommodate other people that wanted to sit together. We refused. Unacceptable. Never will we travel on Ryan air again.
Plussat: "That it was on time"
Miinukset: "On board entertainment"
Plussat: "Seat uncomfortable... have to pay everything including water."
Miinukset: "Everything good"
Plussat: "Superfast checkin, easy boarding process although it seemed a bit chaotic."
Miinukset: "The crew really didn't follow protocols and manage the guests. The family next to me all had large duffle bags in their laps which should have been stowed. There was a large group of teenage girls on board constantly roaming around and congregating in the aisles. Just a number of little things that added up to make a quick 2 hour trip seem longer."
Plussat: "British Airlines is a great airline company"
Miinukset: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."
Miinukset: "The landing was very rough. My mom and I felt sick."
Plussat: "Crew/ fast flight"
Miinukset: "the fare and baggage rule become complicated."
Miinukset: "Everything. AND missed flight to Athens!!"
Miinukset: "Mucho desorden, poco puntuales"
Miinukset: "The airline app did not enable us to download our boarding passes as non-EU citizens and the check-in desk refused to issue paper boarding passes. We had to wait to the last minute at the gate for the agent to write up a boarding pass by hand. Ridiculous."
Miinukset: "ridiculous 50 check in fee"
Plussat: "The price was good."
Miinukset: "We were delayed almost 2 hours but received no notification of this until we were at the gate. Then we were allowed to scan boarding passes and moved outside to a queue in the cold and rain to wait another 30 minutes. Very poor service."
Miinukset: "This was my first time flying RyanAir, I will never again. I did have to pay the luggage fee, I don't understand why you have to lift your luggage through the size measuring device when clearly my luggage would have fit in the overhead compartments. Aside from that, I thought the lighting (yellow lighting!) and the advertisements all over the interior was tacky and distracting from having a calm, relaxing flight. I don't think the $$ saved is worth going through this again."
Plussat: "It arrived early."
Miinukset: "The checked baggage fee is way too expensive."
Miinukset: "Was put in standby and had tons of issues with security. Worst experience of my life. I am very upset"
Plussat: "I like nothing about this airline"
Miinukset: "Everything. No one should be surprised by this. I always get sucked in by the price and regret it latter."
Plussat: "Good experience"
Miinukset: "As we were not allowed to board flight from Milan to Lourdes as I stated previous we never boarded this flight and after spending day in Milan airport with no assistance had to go to an other airport to find passage. It cost us another fare for 10 persons and no Ryanaire were un helpful. Would not fly again with Ryanare and would certainly not recommend them. None of the phone no we were given worked."
Miinukset: "Worst experience. Multiple charges. Made it one of the most expensive trips. Terrible!"
Plussat: "It is just like riding the bus"
Miinukset: "They charge extra to seat passengers together. They wanted 30€ to print boarding passes when my phone was low power."
Plussat: "Will n"
Miinukset: "Will never fly with them again"
Miinukset: "What an extraordinarily cynical, greedy non-transparent brand RyanAir is. The whole model treats consumers like we are stupid. Charging for everything as you go, pretending it's less expensive. And worse, not informing you upfront. Congratulations Mr O'Leary for duping people to get rich. I'm now ashamed to share your surname. Signed, Richard O'Leary"
Miinukset: "Last time we flew Ryanair, we did not check-in ahead of time, so we had to pay 53 Euros at the airport. We learned our lesson, so for this flight we checked in ahead of time and had our boarding passes ready on our mobile devices. When we arrived at the airport, we were told we needed a printed ticked so they could stamp it that they had checked our passport. It would be 53 Euros for them to print the ticket. The lady at the ticket counter directed us to the business center to print, but the Ryanair website wasn't working. I eventually printed a poor quality screenshot and hoped for the best. The lady stamped when she checked my passport. Nobody ever checked the stamped ticket beyond that point. What a waste. Ryanair is cheap, of course I'll fly with them again the next time I'm in Europe. My advice to travelers is to do your research and know all the loop holes they use to make money off of you."
Plussat: "Low price, fly without delay, is ok"
Miinukset: "Everyone, EVERYTHING, horrible customer service!!!"
Plussat: "It was cheap, quick and easy"
Miinukset: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Miinukset: "*Extreme delay: - Our flight was supposed to take off at 5:35pm but was delayed to 12:10am due to technical issues. - There was a plane in RAK that could've have been used, but Ryan Air decided to use it for the flight to Paris instead despite the fact our flight was earlier. *Terrible customer service: - No one answered the phone, and we could only chat with them online. - We had a connecting flight out of MAD to JFK which we were nervous about missing, and was hoping customer service could help us with an alternative options to get to MAD. - Instead, the only answer they could give me was to take the RAK > MAD flight 2 days later and that was our only option. They did not seem to listen and understand our issue. *Poor and inconsistent communication: - RA sent out emails saying check-in would close 1 hour before our flight, but when we arrived at the airport, the screens displayed check-in to close 40min before scheduled departure. - After the delay, emails were sent to call customer service, but when you dialed the number they provided, you get a message saying their offices were closed."
Plussat: "The tickets are very cheap. That's the only good thing I can say about them. You have to check in online prior to boarding. While this may seem easy enough, their system is easily bogged down. Interesting that the portion of their system for purchasing baggage check in works like a charm. But over half an hour later the loading for the final boarding passes took forever and never finished. Shouldn't be a problem but this airline counts on it. After a long wait with a long line and 2 attendants we finally get to the front where the woman exhorts more money in a penalty from us than the entire round trip tickets cost. Additionally this means standing in another long line full of people also being extorted while we run the risk of missing our flight, though we arrived 3 hours before. Didn't have the heart to stand the line up arguing how it was wrong as that would definitely have made someone behind us miss their flight. They very nonchalantly inform you that if you don't pay you don't board though the problem is theirs."
Plussat: "Crew were friendly, did their jobs well."
Miinukset: "The phone app doesn't work. If you can't print out your boarding pass from the hotel then you need to pay 12 Euro to get it printed at the airport. They are constantly selling you stuff on the plane - food, perfume, lottery tickets. So annoying. The interior colors of the plane are obnoxious. Dark blue and bright yellow. It's really an affront to the senses."
Plussat: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Miinukset: "Awful Service"
Plussat: "The price is great, basically on time, good crew"
Miinukset: "Had us stand and wait over 45 minutes on jetway before boarding"
Plussat: "Nothing, however flight was on time"
Miinukset: "Bad seats that don't recline. Even less legroom than normal."
Plussat: "Crew was great, on time take off and early landing. Maybe you get what you pay for, but I didnt think the price was so low, particularly with the various checked bags and other fees"
Miinukset: "My seatmate couldnt eat her stale sandwich, they call them "fresh" but actually they're frozen and de-thawed. The color scheme made it feel like we were on some kind of amusement park ride."
Miinukset: "Low quality seats"
Miinukset: "Cramped seats and did not recline."
Plussat: "On time! That is the single most important factor for any flight! I am 2 m 3cm so I don´t expect comfort or entertainment. But I can still expect an on-time arrival!"
Miinukset: "The boarding is chaotic, probably because the passengers are disobedient and don´t listen to instructions. Taking away our small roll aways at the gate."
Miinukset: "never board on the time indicated on the ticket. boarding is chaotic; no groups, no organization! waited for the luggage for an hour."
Miinukset: "The fact that they charged me over €16 to print my boarding pass at the check in counter was absurd. Not only did I have to pay this ridiculous fee but I had to go to a separate counter to wait in another line to make the payment. While I understand fees for "additional" services, charging for a boarding pass is beyond preposterous."
Plussat: "Not a single thing!"
Miinukset: "Horrible customer service. Dirty environment"