My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
I never been on this flight they change the date and I request refund and I never got my refund back very Disappointed
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Initially I had a short layover—booked through Lufthansa I was worried about. Then My first flight got delayed, and continued getting delayed, and I was sure I was going to miss the next flight. That got delayed too though, so while I still ended up with a short layover it was enough for me to make it before boarding began. Then my second flight also kept getting delayed while my third one did not. The transition between my second and third flight was supposed to be my longest and a breeze, but when it was all said and done I had right about an hour to make it. It was a bit more stressful than I would have liked.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all."
Miinukset: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Plussat: "The food was better than most other airlines"
Miinukset: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Plussat: "Everything, I love Lufthansa"
Miinukset: "Seats are super tight and very uncomfortable for tall people."
Plussat: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Miinukset: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Crew was good"
Miinukset: "No entertainment at all, food was bad"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Plussat: "Food was good but not enough."
Miinukset: "Entertainment system was not working."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Plussat: "Airy plane. on time. Good service. Flight wasn't full"
Plussat: "Great aircraft"
Miinukset: "Waiting for arrival gate"
Plussat: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Miinukset: "Just typically being on a plane not much can do about the space in economy"
Plussat: "Food and boarding"
Miinukset: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Plussat: "They’re very polite persons"
Miinukset: "The way they treat people"
Plussat: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Miinukset: "There was nothing I didn't like."
Plussat: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Plussat: "Good plane and service"
Miinukset: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Plussat: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Plussat: "hot food and some complimentary alcoholic beverages"
Plussat: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Miinukset: "Plane was delayed forcing me to run to my connecting flight"
Miinukset: "No entertainment"
Plussat: "Although the departure was a little bit bumpy, the snack was tasty!"
Plussat: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Miinukset: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Plussat: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Plussat: "Punctual, efficient, Lufthansa never fail to deliver."
Plussat: "Very organized"
Plussat: "Everything! The food was nice, I liked the entertainment too!"
Miinukset: "That my fellow passenger took some of my limited space due to being obese:("
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
Plussat: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Miinukset: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Plussat: "Extra luggage at not extra charge. Good food... Love the crew"
Miinukset: "Messy boarding"
Plussat: "Crew was friendly and attentive, food was delicious and served on time"
Plussat: "Fast the boarding process all in time good food"
Miinukset: "All was alright"
Miinukset: "Very long lines while checking in"
Plussat: "Please do it more easy for the costumers"
Miinukset: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Plussat: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Plussat: "Keep it up with great services. !! Thank you!"
Miinukset: "A better breakfast..."
Plussat: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Miinukset: "Food a bit bland and uninspired"
Miinukset: "Keep up the same spirit"
Plussat: "My bag was lost!"
Miinukset: "To have my bag delivered"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Yeah Everything well organized"
Miinukset: "I believe so"
Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Miinukset: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Plussat: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Plussat: "Crew was great. Seats were comfortable."
Miinukset: "The airline lost both of my luggage suitcases."
Plussat: "On time, no hassle."
Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."
Plussat: "The crew was friendly and always came around with water."
Miinukset: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Miinukset: "The fligh Washington delay more than a hour"
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Plussat: "Service and crew are great"
Plussat: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Miinukset: "Business class seating on the AirBus 318 is very cramped."
Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Miinukset: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Plussat: "La entrada"
Miinukset: "El resto de cosas"
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Todo muy bien Volvería a viajar con ellos."
Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Plussat: "Crew was nice and responsive"
Miinukset: "The overall experience is regular at best"
Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Miinukset: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "Good seat near the front."
Miinukset: "Delayed arrival by 30 minutes."
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"
Plussat: "Crew are efficient and friendly."
Miinukset: "Very small plane."
Plussat: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Miinukset: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Plussat: "The airplane was new, good food and service."
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
Plussat: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Plussat: "Helpful crew. Quick flight."
Miinukset: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Plussat: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Miinukset: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Miinukset: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Miinukset: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Miinukset: "I missed the flight and was not allowed to board even though there was time"
Plussat: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Miinukset: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Plussat: "Vueling is a horrendous company, delayed flights - very bad organisation"
Plussat: "All was ok"
Miinukset: "Flight delayed and slow boarding"
Plussat: "the plane was not bad, the personal monitor was very advanced."
Miinukset: "offer at least one meal, offer at least something to drink, a blanket ... in 8 hours of flight ... after hundreds and hundreds of dollars for a ticket. shame."
Miinukset: "Did not make my flight as the first flight was delayed over five hours. After calling the 3rd party (kiwi) that kayak sold the ticket through, they were extremely unhelpful and could not accommodate me at all to try to get me on a flight to make my work obligation. Needless to say I missed the meeti"
Plussat: "The crew was welcoming and helpful."
Miinukset: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Plussat: "Friendly check in agent"
Miinukset: "For the check in agent to advise passengers that E gates are extremely far for a regional flight & to make our way directly there. I was traveling with my mother, we arrived 2 and half hours before our flight and plus did online check in but the walk to the gate took us about 40 mins that we missed"
Plussat: "The crew is great"
Miinukset: "The seats doesn’t move forward nor backwards"
Miinukset: "Entertainment options."
Plussat: "Seat comfortable, crew do their best"
Miinukset: "be on time!!"
Plussat: "Assigned exit seats to us"
Miinukset: "Rude staff, grabbed my shoulder to ask a question instead of just asking verbally, not allowing us to bring carry on bag, etc."
Plussat: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Plussat: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Miinukset: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
Miinukset: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Miinukset: "Vueling agents gave 6 different conflicting times for the delay"
Miinukset: "The flight that was suppose to leave at 3 pm only took off past 11:00 pm"
Plussat: "Crew was nice and provided water while flight was delayed"
Miinukset: "Flight delay without reason clearly stated."
Plussat: "The flight space"
Miinukset: "No entertainment which make the trip so boring"
Miinukset: "It got deleyed i missed a bus because of that. It goy delayed because of a error with some luggage from other flight thatbwas sent to that flight."
Plussat: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Miinukset: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Miinukset: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Miinukset: "Uncomfortable seats. Extremely crowded"
Plussat: "Some of her crew members were nice"
Miinukset: "Some other crew member were not nice. Also not allowing online check in when travelling with babies makes life difficult as we have to queue in a long queue with a bored baby"
Miinukset: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."
Plussat: "Price Allocated more leg room On time departure"
Miinukset: "Didn’t get there yet"
Plussat: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."
Miinukset: "Left late (and therefore arrived late) due to starting the boarding process late and slow boarding. I wouldn't go so far as to say the attendants were rude, but they were not friendly, either. Could not check in online ahead of time due to flying with a US passport (which was not a problem with, for example, British Airways, flying from London to Rome)."
Miinukset: "overbooking, rude staff"
Plussat: "The music in the background was a nice touch to the flight."
Miinukset: "My recline button on the seat was broken and I was sat on the back seat so wouldn’t disturb anybody behind me, the person in front reclined and rightly so for comfort leaving me very little room. Felt a little closed in."
Plussat: "Nice short flight! Nice crew!"
Plussat: "Not one thing"
Miinukset: "The airline staff from check-in to dismissal were a big mess. No info, no help upon cancellation....Nothing."
Miinukset: "two adults one infant 3 piece of luggage is $140 euro. So infant bag is $70 euro where as adult is $35. We deserve $35 euro refund."
Plussat: "Professional, clean aircraft. Overall very good."
Plussat: "Crew was greatly helpful"
Miinukset: "Flight was delayed"
Miinukset: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Plussat: "The crew was was and efficient"
Miinukset: "They didn't assign my husband and I seats together. There was a delay of over 30 minutes."
Miinukset: "Delayed for almost 5 hours - no explanation, no early notice, no makeup like food vouchers or anything. Luggage took quite awhile to arrive. Awful"
Plussat: "Boarding was very quick and efficient and staff was friendly."
Miinukset: "It was a short flight so I understand why there was no beverage service, but would have been great to have waters passed out."
Plussat: "It was not clear on Website that we would be charged extra for luggage."
Fast, good loads in and out, totally worth of price.
Miinukset: "Customer service on boarding, which is now necesary related to rates"
Plussat: "The crew was very good."
Miinukset: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Miinukset: "Better seats too tight"
Plussat: "On time"
Plussat: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Miinukset: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Miinukset: "Staff were quite rude and didn't spend time explaining the delay we were having in English"
Miinukset: "I had to book my own flight"
Plussat: "Bad and expensive"
Miinukset: "Bad expensive and delayed"
Miinukset: "Having chosen a seat in the emergency exit row, was told that I couldn't use my jacket to cover myself while I slept; I either had to wear it or store it in the overhead locker. I understand that this row needs to be kept clear in case of emergency (as the name indeed suggests), but I don't see much difference between wearing the coat and using it to cover myself. Worse than that though was the way the stewardess communicated this to me with a cold stare. I'm waiting for the day I can write a positive review of a Ryanair flight."
Plussat: "What did I like: Price, punctuality"
Miinukset: "What didn't I like: Comfort (3h1/2 on these seats is inacceptable), embarcation through "bridge" in Madrid, outside stairway in the rain!"
Miinukset: "-On 20/12/2017 the flight was expect at 09:50 it was delayed until midday. -On 05/01/2018 I had received a message(on my mobile phone) to confirm my return and I try many times to do it without success. so i did my best to trying to call the number 080000834000 and the person who attended my call ask me to repeat several times which it make me disappoint. So i have to paid 50. 00 euros for it and plus I had to pay 40.00 euros for each suitcase (total 2 suitcases = 80.00 euros) Which i suppossed i had been paid when i booked my holidays, and no much information has been given in it. in the end too expensive. I will look at other low cost airlines in the future."
Miinukset: "The gate for the flight was changed at the last minute and the flight departed 30 in late."
Plussat: "Most parts were as to be expected"
Miinukset: "Unavoidable Weather caused diversion to Manchester. Like all airlines, Ryanair are unable to perform to expectations, and promises made (Low priority to get off plane into terminal comp to planes that arrived after us.No busses to Birmingham had been arranged for onward travel of passengers.) Etc."
Plussat: "The usual Ryanair ‘quality’: you get what you pay for."
Miinukset: "Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!"
Miinukset: "Flight was delayed took forever to get us on the plane"
Plussat: "It was nearly on time. Only ten minutes late."
Miinukset: "Pilot wasn't keen on communicating with us poor passengers. Where were we flying? What speed? What were we passing over? Perhaps that information would cost extra."
Plussat: "Easy boarding, cheap, quick and comfortable"
Miinukset: "paying extra for 20 kg luggage"
Miinukset: "Nos hicieron esperar dos horas para luego decirnos que iban a cambiar de Gate"
Miinukset: "It was a 6am flight on Monday morning and the crew did not stop using the speaker for stupid and things. Trying to sell all type of good and perfumes. Please a bit of respect for passengers, Its very intrusive."
Plussat: "Flight was comfortable, from a flying point of view."
Miinukset: "The "preboarding method". Waiting standing up for an hour. Comfort on board is quite "Spartan", meaning not enough room for anything, no amenities for free, etc, etc..."
Plussat: "Good space and good price"
Miinukset: "No entertainment"
Plussat: "Typical Ryanair flight. You know what you are getting"
Miinukset: "Delayed. Chaotic boarding"
Plussat: "Crew was patient and upbeat."
Miinukset: "Boarding time kept changing. I stood in line from 2:47 until I finally took my seat on the plane at 4:03!! If you are not checking luggage and the plane is full as was the case, you are made to stand in line because only the first 90 carry ons are guaranteed. The heat in the boarding area was unbearable. Then we proceeded to the boarding tunnel where we were made to wait AGAIN in the heat. I felt like a hostage packed into a tin can! Never in 50 years of air travel around the world have I experienced such an inefficient process. I will never fly Ryan Air again."
Plussat: "Safe, clean"
Miinukset: "To difficult to get boarding passes on line . Site has a problem changes info. Had to cancel two flights because they were not helpful.your person who took our nfromation on line gave us confirmation then at airport would not let us board even though the info was on her screen at airport. There fore we had to cancel another flight through you , cancel car rentals etc,hotel, no I was not pleased with service. We missed gong to Lourdes, had to book another flight to Madrid spent entire day at airport trying to go some where as you had no other flights which was costly, many expenses we had no counted on and your girl was rude and left the counter went on here break leaving us standing there with 2 young kids and myself k 83 years old.so we could continue our trip very disappointed"
Plussat: "Got me to Rome."
Miinukset: "Flight was delayed. Had us standing in line for an extra 45 minutes. In adequate seating in the airport. The seats on the plane are extremely uncomfortable."
Miinukset: "I thought the price from Madrid to Rome was really good. Just didnt realize you end up paying more than a regular flight price with all the luggage fees"
Plussat: "It seems if you don't pay for the seat attribution, the system splits automatically group/couple even if with infant! My husband and I have been separated by more than 30 rows but we had 2 aisle seats! Hopefully a kind person has accepted to exchange his middle seat with my husband seat. In addition, there was no priority to boarding with infant if. You don't pay the priority boarding (although we have to carry the baby in our arm). We have to ask several times to have the specific belt for infant, hopefully it was not our first flight and we knew it was mandatory! We have as well asked for a life jacket for our 4 months baby and they informed us infant and adult life jacket are in the same place above the seat..."
Miinukset: "Lack of safety rules for infant (to request seat belt, no infant life jacket) Priority of buying options rather to help when traveling with infant (automatic separation on seat distribution, no boarding priority)"
Miinukset: "its the first time and no more the worst airlane"
Plussat: "Very friendly and bearing in mind the bad weather conditions in stansted the pilot made the flight very smooth"
Miinukset: "Flight delayed again in a weeks time"
Plussat: "The flight was early into the destination."
Miinukset: "The same bags we used to get there from Dublin were no longer 'acceptable' on this flight. We did not buy a single thing to put in our bags in Madrid and yet my luggage was 2 kg over and we had to pay an additional 20 euros and they said my husbands was too large to carry on - though we did prove to them if fit and they eventually let us but it was an ordeal (they didn't even bother two people in front of us with the exact same luggage). The Madrid Ryanair employees could learn a couple things in hospitality from the Dublin ones."
Miinukset: "We pay 135 euros por Boarding Passed and a piece of luggage very small. What an INSULTED!!!!. We felled abused and assaulted. NEVER more... What a mistake. We are Frecuently Travel around the world and we telled that to aour friends. Again????...No Thanks!!!"
Plussat: "Staff were friendly"
Miinukset: "Huge delay of 9.5 hrs No indication of issues Bought a priority boarding ticket but no queue for it Seats as uncomfortable as always"
Miinukset: "Checked bag charge was ridiculous."
Miinukset: "We had trouble checking in beforehand we got there 2 hrs early and were still charged extra $100 dollars to print our boarding pass. THIS IS unacceptable"
Plussat: "Getting home"
Miinukset: "The delay no information why Struggling to find room for your bags when you have paid for luggage Staff where rude when you asked questions why we are late why no room for bags"
Miinukset: "We departed an hour late. The crew was very unprofessional. The landing wasn't good. Kept the light on."
Plussat: "The efficiency of the crew"
Miinukset: "The flight was almost an hour late"
Plussat: "We got comfortable seats. The crew was lovely Overall it's nice."
Miinukset: "All the handling with the luggage was complicated"
Miinukset: "I booked flight by mistake. Tried to cancel within minutes and could not reach anyone so I sent email immediately for refund and no proper response."
Miinukset: "had to pay E.45 extra at the counter because "didn't pre-check online", which feels like there is no point in even trying to use cheap tickets if they charge you for extra things without a warning"
Miinukset: "always delay"
Plussat: "The aiircraft crew."
Plussat: "The staff was rude ash unprofessional . Never again"
Miinukset: "I had to pay 50 Euros for Not checking in before 2 hours . Plus a fee for each bag ."