It was a wonderful experience, I really appreciate the services and team work, thank you 🤗
It was a great flight and great crew.
Don't choose KAYAK. They put you into a difficult position which is next to impossible to solve.
Plussat: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Miinukset: "It was just a relatively quick, unremarkable flight."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Good service from flight deck and cabin crew. Clean and comfortable"
Miinukset: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Miinukset: "Difficult to find check in at Copenhagen airport"
Miinukset: "Last plan of the day waits for all transit passengers! Never take the last plan out of SAS hubs anywhere if you want to avoid delays..."
Plussat: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Aisle seat"
Miinukset: "Nothing was complimentary"
Plussat: "Seats were comfortable. Nice crew very friendly and attentive"
Miinukset: "No in flight entertainment, but nice overall flight. Would do it again"
Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Miinukset: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."
Plussat: "Crew were pleasant."
Miinukset: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"
Miinukset: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"
Plussat: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Miinukset: "No free booze!"
Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Plussat: "SAS plane, customer service and meals."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Flights on time"
Miinukset: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Miinukset: "Flight late, plane not very clean food..."
Plussat: "I had a window seat with a view of New York City as we flew North."
Miinukset: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Plussat: "service was good"
Miinukset: "The plane was full. Sets in economy were very small."
Plussat: "Nothing to be honest"
Miinukset: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Plussat: "The crew"
Miinukset: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Miinukset: "Mostly junk food"
Miinukset: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Plussat: "Friendly crew"
Miinukset: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"
Plussat: "crew was really nice and efficient"
Miinukset: "no complimentary beverages"
Plussat: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Miinukset: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Plussat: "The leg room. The great service and attitude."
Miinukset: "The food... needs to be improved, even if it means charging a fee."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "The flight attendants were good at checking on the needs of the passengers"
Plussat: "Short flight, friendly crew."
Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"
Miinukset: "sas online seat selection and checkin, computer crashed"
Miinukset: "instead of cophenhagen to boston, i was re-routed copenhagen to gothenburg to munich to frankfurt to boston.... the cancelled flight was on july 6 2016; i arrived home more than 24 hours behind plan i spent at least 5-6 hours in lines, went thru security 4 times....."
Plussat: "Flight timeliness and crew."
Miinukset: "I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in."
Plussat: "The food is great, the flight attendants are great, and the flight is comfortable."
Miinukset: "There is little legroom unless you are in first class."
Miinukset: "I arrived in Copenhagen with no ticket. I was unable to print my connecting ticket in Gdansk and the woman at the SAS counter in Gdasnk could not help me either. When I landed in Copenhagen, I had several hours before the next flight. I went through immigration and went to the SAS counter where my gate was. Woman told me I could not print the ticket there until an hour before the flight, but if I wanted to go back through immigration, I could get it printed there. I opted to just wait. One hour before the flight there was a huge line of people like me who had not tickets. I stood for about 30 minutes until I finally got it. Then flight was delayed an hour... Everyone was really nice and the flight was enjoyable, I just don't get what the heck is up with their ticketing system. Why can't I print a ticket at any SAS counter with printing capabilities? Why doesn't the phone app work? Why can I print connecting flights at kiosk?"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Miinukset: "Didn't like the economy class seats paying for business.A real rip off."