Etsi halvat lennot reitille Helsingistä $[13998-Melbourneen

Plussat: "All great experience!!!"

Plussat: "Absolutely professional!"
Miinukset: "Nothing all perfect"

Plussat: "Nothing to like on that flight."
Miinukset: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Plussat: "The food and entertainment"

Plussat: "Easy and efficient boarding process, great Tv episodes selection"
Miinukset: "Staff was slow to remove plates after eating"

Plussat: "Crew was superbly amazing which made flight enjoyable."
Miinukset: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"

Plussat: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"

Plussat: "The airplane trip was ok"
Miinukset: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."

Plussat: "The crew was amazing and welcoming and warm."
Miinukset: "The toilets was not clean and the boarding delayed without any explanation"

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."

Plussat: "I got a very good seat."
Miinukset: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Plussat: "Nothing"
Miinukset: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"

Plussat: "Awesome leg room in economy. Helpful staff."
Miinukset: "Main courses weren’t all the great."

Plussat: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Miinukset: "There was nothing I didn't like about this flight"

Plussat: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Miinukset: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."

Plussat: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Miinukset: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."

Plussat: "Great"

Miinukset: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."

Miinukset: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."

Plussat: "Food was excellent. Service was excellent."
Miinukset: "Entertainment was limited."

Plussat: "Had always liked the airline and on board crew members"
Miinukset: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."

Miinukset: "Too many security screenings including the airline’s itself.!!!"

Plussat: "The service on board is excellent"
Miinukset: "Nothing"

Plussat: "Hospitality and food."
Miinukset: "Seats are not comfortable."

Plussat: "Crew was courteous, plane was clean."
Miinukset: "Food quality was mediocre. Very limited legroom."

Miinukset: "Food was awful and two out of four family members have been sick. One on each flight"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Miinukset: "Delayed for 4.5 hours. Extremely bad customer service"

Plussat: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."

Miinukset: "Not one of their newest planes."

Plussat: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Miinukset: "No leg room, can't stretch your legs properly so my bad knee was in pain"

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "Boarding and ticket counter crew were good."
Miinukset: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."

Plussat: "Nice crews"
Miinukset: "No headsets to hear movies"

Plussat: "-Cleanliness -on time arrival"
Miinukset: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Plussat: "The stewards were very attractive, the entertainment was plenty of movie choices."
Miinukset: "The food was terrible, the seats were extremely uncomfortiable."

Plussat: "The crew were all lovely + meals were excellent."

Plussat: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."

Miinukset: "Food"

Plussat: "Crew had amazing customer service with a badly serviced plane"
Miinukset: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."

Miinukset: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"

Miinukset: "The food could be better."

Plussat: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Miinukset: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"

Plussat: "Newer aircraft, good crew"
Miinukset: "Food was average. Poor movie selection"

Plussat: "F"
Miinukset: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"

Miinukset: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."

Plussat: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Miinukset: "I like every things"

Plussat: "crews were nice"
Miinukset: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"

Miinukset: "Less fog in SFO"

Plussat: "Comfortable seats in Premium Economy."
Miinukset: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."

Plussat: "Crew was really good and the seating was quite okay"
Miinukset: "Seating distance"

Plussat: "Very disappointed in the service provided"
Miinukset: "Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk."

Plussat: "Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good."
Miinukset: "Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be."

Plussat: "The seats are fairly comfortable, and the service was great."
Miinukset: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."

Plussat: "Crew were friendly and premium economy seats were spacious and comfortable"
Miinukset: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."

Plussat: "Good meal and serve more food"
Miinukset: "Line up to the plane shouldbe in short time"

Plussat: "the flight was on time"
Miinukset: "the sound system on my seat was broken so I couldn't watch movies except"

Miinukset: "It was a 14 hour flight and my head phone jack didn't work"

Plussat: "Exellent"
Miinukset: "Nothing"

Plussat: "Loved the crew, very helpful and attentive."
Miinukset: "Food could be better. No goodies like toothbrush or paste or sleep mask, but this is minor. Website is really bad and hard to check-in online. They could really simplify the website and allow folks to add their favorite miles in there. just so complicated to do anything on the website."

Plussat: "Very delayed flight that resulted to missed my flight going to davao"

Plussat: "Flight was great."
Miinukset: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."

Plussat: "Cleanliness and no disruptions"
Miinukset: "The crew were slow to clear the food trays"

Miinukset: "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."

Miinukset: "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"

Miinukset: "Indian vegetarian meal was not great"

Plussat: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Miinukset: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."

Miinukset: "They don’t offer enough food on a long flight"

Plussat: "Adequate leg room, which is very important in a long haul flight. Punctual."
Miinukset: "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."

Plussat: "Fantastic flight"
Miinukset: "All good"

Plussat: "The airplane was nice and clean"
Miinukset: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."

Plussat: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
Miinukset: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."

Plussat: "Friendly crew and pilot. Smooth take off and landing."

Plussat: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Miinukset: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"

Plussat: "booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you"
Miinukset: "none"

Plussat: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Miinukset: "It was pretty good for the price"

Plussat: "Entertainment system worked fine."
Miinukset: "Economy class cabin is chaotic. Food is mediocre."

Plussat: "Able to sleep. Arrived safely."
Miinukset: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."

Miinukset: "Hated all the checks at the airport - felt like a criminal. Crew didn't seem very happy to be there."

Plussat: "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
Miinukset: "None"

Plussat: "Comfortable seats, clean toilets, great service"
Miinukset: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."

Plussat: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"

Plussat: "Cathay Pacific provided excellent service."

Miinukset: "The flight was delayed by almost 4 hours from Hong Kong. There are elaborate security check at the last minute. Not even sure if it was just to kill the time. Because the departure time kept moving to later and later time."

Plussat: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"

Plussat: "A350 is great."
Miinukset: "Service was not that great for business class a"

Plussat: "Food was nice"
Miinukset: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."

Miinukset: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."

Plussat: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Miinukset: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents."

Plussat: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
Miinukset: "NOTHINNG"

Plussat: "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
Miinukset: "The food was ok for airplane, but really expected a little better."

Plussat: "Airport cleanliness and free WiFi"
Miinukset: "Excellent cabine service"

Miinukset: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."

Plussat: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"

Plussat: "American pilots"

Plussat: "Good food and comfortable seats . Checked in carry on for free- plus for me and my family !"

Plussat: "good service and good food all total was very good"
Miinukset: "Next time i will travel with your flight"

Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."

Miinukset: "Free wifi"

Miinukset: "Very nice crew and great food"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Delay due to strike"

Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."

Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Miinukset: "Crew members in Amsterdam were very rude and disrespectful"

Miinukset: "The plane is so old..,"

Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plussat: "Newer plane, crew was amazing, seats were adjustable"

Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Miinukset: "Not being 1 hour late"

Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"

Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "I love the food"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Nothing"

Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Miinukset: "Flight departed 35 minutes late"

Plussat: "Everything excellent. Comfortable seats in business."

Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."

Plussat: "Wifi on Board"
Miinukset: "Nothing"

Plussat: "Entertainment"
Miinukset: "Food and one bathroom out of service makes an awful flight"

Miinukset: "The streaming service didn’t work"

Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."

Plussat: "Decent seat size. Sorta slept the whole flight."

Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Plussat: "The crew were pleasant"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Plussat: "."

Plussat: "Same as above"

Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Plussat: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Miinukset: "N/A"

Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."

Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "meal"

Miinukset: "It was late"

Plussat: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Miinukset: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"

Plussat: "At least the crew was friendly"
Miinukset: "The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Plussat: "Everything"
Miinukset: "None"

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "The hot Asian stewardess was really nice."
Miinukset: "The turbulence."

Plussat: "Time schedual"
Miinukset: "Over duty for extra weight"

Miinukset: "video was broken"

Plussat: "On time"
Miinukset: "All was well. Long bus ride to the planr"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Loved it"

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "Yes"

Miinukset: "You could have not cancelled my flight after rebooking a connection"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Miinukset: "Connector was late so I’m stuck in London til tomorrow"

Miinukset: "Unnecessary delay"

Miinukset: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"

Plussat: "Good flight, no complaints"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Miinukset: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."

Plussat: "BA overall service was good."
Miinukset: "Boarding at venice was a disaster. they changed gate without annoncing it in english. I am sure they did it in Italian but not every travel speaks italian. getting on bus to airplane was not organized at all. staff let people ahead of me taking their carry on bags larger than my normal size bag but asked me to check in mine. i thought perhaps i am amoung the last and there is no room left. how ever while i was waiting they let many others take their carry on with them. i explained them that i have expensive Murrano glass in my carry on and prefer not to check in or at least provide a tag to mark it fragile. response was that we are out of tag! and i have no choioce. i was very upset theway they trreated me and told them i will file a complain and took their picture. almost by the time i was getting on bus one of crew approached me with at Fragile tag to add to my bag. after all when i received my carry on bag in LAX many of my gifts were smashed and broken."

Plussat: "The crew was phenomenal overall service good no complaints in that regard"
Miinukset: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"

Plussat: "Good service"

Miinukset: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"

Plussat: "I chose British airway relying on safety record depite being comparatively expensive."
Miinukset: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."

Plussat: "Crew was very nice and helpful, even for such a short flight"

Plussat: "Food good! Crew friendly"
Miinukset: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."

Miinukset: "No WIFI"

Plussat: "Great service as always"

Plussat: "Great crew, good food, quiet flight, comfortable aircraft"

Plussat: "They may not always tell you everything, but they seem to think of their passengers first. I was worried about getting my bag out of the overhead bins which ended up three rows ahead of me. I thought I was going to have to exit the plane from the rear since that was how I entered and wondered how I would get my bag. Turns out this was not the case as everyone would exit from the front."
Miinukset: "Being seated at the rear of the plane. This was not the flight seat I chose and paid for at booking originally. Do not know what happened with that. I needed to make an international connection within an hour and half for boarding and was nearly the last off the plane. Made it just fine, but felt lucky airport seemed not so busy. I am not sure about pre-booking seats being worth it as my way home I did not seem to get any of them."

Plussat: "Service an excellence"

Plussat: "The flight staffs were awesome"
Miinukset: "No USB port on the plane"

Miinukset: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."

Miinukset: "terribly small seats!!! I had a gout attack after this flight. horrible!"

Miinukset: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."

Plussat: "Good experience."
Miinukset: "Nothing."

Plussat: "The flight safety video and the crew were very helpful."
Miinukset: "No in flight entertainment"

Plussat: "Great service, and very smooth flight"
Miinukset: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Miinukset: "The passengers on the plane were rude. No consideration for others when departing the plane."

Plussat: "great team. good snacks. great room."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Miinukset: "very little food! chairs r too tight and tv screens r rediculously small... no usb adaptors to charge ur phone, no toilette seat covers!"

Plussat: "Heathrow is huge and our gate changed during the last hour with out announcement until 35 minutes before the flight. There was a 2nd flight flying at the same time from a different gate with the same flight # with simply an A added which was very confusing."
Miinukset: "Absolutely no food and we were charged for a soda... seriously? It took the WIFI 5 minutes to process the 1.75 sale. Are you kidding BA? Flight attend were indifferent to passengers and actually held their chlorine with the foolish shopping cart when we tried to make it to the rest room. Unpleasant at best. Oh, and there was no entertainment at all on the 767 we had unless you count the magazine. Sorry BA, you have some work to do."

Plussat: "Nothing"
Miinukset: "Customer service"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "The information about the plane delay was not clear at all. All passengers were confused asking each other what was happening."
Miinukset: "I like everything except for the boarding"

Plussat: "Service was excellent!"
Miinukset: "On time, courtesy courtesy was second to none!!"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "flight was relatively empty, and did not delay too much."
Miinukset: "No entertainment whatsoever. Meal is only a muffin or a cake of some sort. Waited way too long to disembark the plane."

Plussat: "787 is new. boarding was mostly efficient, although i was prevented from boarding even though there was nobody in queue due to some rules. food was good. entertainment was pretty complete. crew did well, but their command of english was not as good as one might expect."
Miinukset: "787 had issues with the window tinting. although it was a day flight, it felt like a night flight, with the expected effects on jet lag and fatigue. also, in premium economy, my seat was in the very last row, next to the toilet with no window, even though it is a window seat. to call a seat the 'window' seat, and then have no window is deceptive."

Plussat: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Miinukset: "Everything"

Plussat: "The crew above all were cordial, warm and approachable. Not only to the passengers, but to one another. They all seemed to get along really well with one another and that set the tone for a long but comfortable flight. It's probably one of the most memorable of all my flights b/c the experiences."
Miinukset: "Better in flight food choices. Maybe I should've purchased a meal. Will definitely order a meal the next time I fly on BA. And maybe a different seat type so that it's more comfortable."

Miinukset: "Plane was late boarding, updates were not prompt."

Plussat: "The service was excellent. Really liked the economy plus section and the little perks made a big difference."
Miinukset: "The steak was overcooked. The baggage return added an hour to my trip home (I know this is likely a JFK problem) They are still handing out landing cards and asking you to fill them out at JFK for US passports--stop!"

Plussat: "On time, friendly crew and decent food. Price also good"
Miinukset: "20 year old plane with tiny entertainment screens. Old and uncomfortable seats, especially for a long flight. Can't believe we were at a remote parking position inbound and outbound at LHR..."

Plussat: "Free wine"
Miinukset: "Too cramped"

Plussat: "Everything was great during the flight."
Miinukset: "Immigration in Boston took 1+ hour standing in line and get through."