Q Suites much better than standard business class.
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Cabin crew were great. Not impressed with the food.
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "The crew was super nice"
Miinukset: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Miinukset: "Lots of noisy babies / young children"
Plussat: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Plussat: "Food selection. However, the snacks need to be readily available on long flights."
Miinukset: "Entertainment is lacking behind other international carriers"
Plussat: "The comfort of the plane"
Miinukset: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great staff, great comfort. Great airline!"
Miinukset: "The boarding system is somewhat confusing with 5 different zonings."
Miinukset: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Plussat: "All the crews are awesome and very helpful, especially to the parents with young kid."
Miinukset: "More variety and quality of food"
Plussat: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Miinukset: "Great selection of movies and the food was really good as well."
Plussat: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Miinukset: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Plussat: "seat was great"
Miinukset: "flight attendant should be nicer"
Plussat: "Qatar is impressive. The airbus was incredible."
Miinukset: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Plussat: "Good service and a modern airplane"
Miinukset: "The check in at JFK, too chaotic"
Plussat: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Plussat: "The service was excellent & food satisfying."
Miinukset: "The liquor variety could be better."
Plussat: "exellent in everything"
Plussat: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Miinukset: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Plussat: "Boarding was great as well as comfort and crew. the flight was ok"
Miinukset: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Plussat: "Last row seats are never optimal but tha flight attendants were above par!!!"
Miinukset: "Wonderful people! Cannot day enough about the difference that makes."
Plussat: "The hospitality of this airliners is unprecedented"
Miinukset: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Plussat: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Miinukset: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Plussat: "Overall services"
Miinukset: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Plussat: "Films Service"
Miinukset: "Not enough films"
Plussat: "Excellent friendly service"
Plussat: "All of it was great!"
Plussat: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Food, seat, overall comfort and timeliness."
Miinukset: "The entertainment system was not working - on a 12+ hour flight..."
Plussat: "Flight was very comfortable and a pleasant ride"
Miinukset: "food service could be a bit more prompt"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Miinukset: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Plussat: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Plussat: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Miinukset: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Miinukset: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Plussat: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Plussat: "Leg room in economy"
Miinukset: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Plussat: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Plussat: "Except turbulences everything was ok and nice .."
There was no food, just water. Old plane
American airlines food was really terrible.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
The remote on the entertainment system was defective and the seat mechanism was also not working properly, and this in business class….! Unacceptable!
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Miinukset: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Plussat: "On time, efficient."
Miinukset: "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."
Miinukset: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Plussat: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Miinukset: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Plussat: "The new Airbus was a very cool aircraft."
Miinukset: "Boarding process is really disorganized."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Miinukset: "Turbines did not start up initially. 1h delay."
Miinukset: "Good food, on time and semi comfortable seats"
Plussat: "Lufthansa take great care of their passengers, always"
Miinukset: "Poor gliding in and rough landing"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was excellent and accomodating from check in to debording."
Miinukset: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."
Miinukset: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Plussat: "Comfortable seat. Great service. Outstanding nothing"
Plussat: "Everything was well organized and smooth"
Plussat: "Very comfortable, amazing crew and service. Entertainment was very good with lots of options."
Miinukset: "Very crowded."
Plussat: "The service was fast. The employees were kind."
Plussat: "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
Miinukset: "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."
Miinukset: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Plussat: "Entertainment was very diverse ;great"
Miinukset: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Miinukset: "No difference between Business class and main cabin."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I enjoyed my flight. Flight crew was amazing. Comfortable seats and lighting for an overnight flight. Food was good and stuffing."
Miinukset: "Headsets were collected half hour before landing (minor issue). Except for the recommendations for this flight, movie highlights were well hidden in the entertainment system."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."
Plussat: "The crew was really nice and helpful"
Miinukset: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."
Miinukset: "Ridiing buses on tarmac to get to the plane."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Plussat: "Great airplane seats in Prem. Economy."
Miinukset: "Information access to cancelled flights was horrible. Impossible to get assistance."
Plussat: "Very friendly crew! Very comfortable seats. Bailey's offered free! I had never been on an Airbus 340 before--stairs down to the bathroom was interesting."
Miinukset: "Food--but probably no worse than other airlines."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Miinukset: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."
Plussat: "Great service and comfortable bed for sleeping in business class"
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Crew inside the plane was lovely."
Miinukset: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."
Thank you very much kayak
Used old flight. Seats not comfortable. Entertainment systems not working.
Reliable partner. I am sure I will get to my destination in time. Best airline - spacious leg room, good entertainment are used between Addis and shorter distances. Worst airline carriages - shorter leg rooms, torn seats, entertainment systems not working are placed between Addis and Dulles (very long routes).
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
The flight was comfortable and service was great. The wait on the Lome layover was longer than the airline promised but the crew landed us at Newark on schedule.
Miinukset: "The travel was very good"
Plussat: "The crew was nice. Service was excellent."
Miinukset: "The upholstery can be improved."
Miinukset: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Miinukset: "The chicken was undercooked."
Plussat: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Plussat: "Punctuality in Punctuality"
Miinukset: "Everything's is ok"
Miinukset: "Not having to wait 3 days for my luggage"
Plussat: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Miinukset: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."
Plussat: "Crew is friendly."
Miinukset: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Miinukset: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Plussat: "The staff"
Miinukset: "We were delayed for extremely long"
Miinukset: "Nothing. Very smooth"
Plussat: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."
Plussat: "The staff was very kind."
Miinukset: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Plussat: "The customer service from crew members"
Miinukset: "The snacks"
Plussat: "Landing on time"
Miinukset: "Limited choice of food- no vegetarian options, only meat."
Miinukset: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Plussat: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Miinukset: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Plussat: "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Miinukset: "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Plussat: "Direct flight for a good price and great service"
Plussat: "Comfortable, excellent service"
Miinukset: "Nothing - everything was fine."
Plussat: "Like the online check in and quick bag drop at the aiport"
Miinukset: "Food could have been much better with less processed foods"
Plussat: "Also great experience"
Plussat: "Crew members were friendly, movie selection was good, food was nice as well"
Miinukset: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Plussat: "Extra comfort and quiet in business class worth cost"
Miinukset: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Plussat: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Miinukset: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Miinukset: "Aircraft change led to massive confusion. No priority boarding for business class. Inept and care-least service from the head cabin attendant in business class. Zilch entertainment. Inedible dinner"
Miinukset: "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"
Plussat: "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"
Plussat: "New aircraft 777 from Boeing"
Miinukset: "Food was so poor. Only option was chiken"
Plussat: "Impressive crew attendants and courteous ."
Miinukset: "Maybe landing was not too smooth"
Plussat: "Not much. Will not fly them again."
Miinukset: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
Plussat: "Boarding was quick, airport staff doing a great job, cabin crew friendly, entertainment just okay."
Miinukset: "Poor variety of food, it's either take it or leave it! Make sure to order your food while booking or get ready to suffer!"
Miinukset: "security boarding in adis abeba"
Miinukset: "food, service"
Plussat: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Miinukset: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Miinukset: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Miinukset: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Plussat: "During my trip, I enjoy the entertainment. In addition the boarding was excellent."
Miinukset: "I did not really enjoyed the food. I would not say it was not good but it was not my type. Well I guess this not my type of eating. In another word, I'm not use to the craft of the food."
Miinukset: "Food and entertainment is very poor."
Plussat: "The movie and music collection was good."
Miinukset: "The awaiting time to get the boarding pass to long."
Plussat: "The flight crew and services"
Miinukset: "some air hostesses were mean and unpresent when needed"
Plussat: "In coach, tge seats were very comfortable.The 787was quieter andsmoother formy 9.5 hour flight. The staffwas excellent."
Miinukset: "it was great."