No individual entertainment screens on this flight. Would have been nice to know beforehand.
Plussat: "The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits."
Miinukset: "Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given."
Plussat: "CREW WAS HELPFUL AND OBLIGING."
Miinukset: "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."
Miinukset: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Plussat: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Miinukset: "Better power options (universal plugs/power)"
Plussat: "A basic US domestic flight"
Miinukset: "Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas"
Miinukset: "They didn’t leave my food. They took it away."
Miinukset: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Miinukset: "I booked emrits but i was boaded on quants"
Plussat: "Flight crew was excellent."
Miinukset: "Boarding was unorganized and confusing."
Plussat: "Quality of interior"
Plussat: "Arrived alive."
Miinukset: "Sketchy plane. Too many speed changes. Left late."
Plussat: "Food was good. Crew was very accommodating."
Miinukset: "Very cramped seating. Trouble with iPad service."
Miinukset: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Plussat: "For a coach flight it was pretty standard. I did feel the penne pasta that I had for dinner was a little lacking. Breakfast was good."
Miinukset: "Legroom seems to be getting less and less."
Plussat: "Overall experience was decent. Food, boarding and entertainment was top notch"
Miinukset: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("
Plussat: "Handling our expenses during the delay"
Miinukset: "Changed our seats. We were not put next to each other. Reservations did a horrible job, could not get any information from them on my booking. The rebooking procedures were handled poorly. People with connections should have been handled separately and in a different way. Some people got rescheduled on earlier flights than we were told but did not know about it so many missed their rescheduled flights."
Miinukset: "An hour late"
Plussat: "Staff this direction was friendly and helpful."
Miinukset: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Miinukset: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."
Plussat: "The crew we're wonderful and very attentive."
Miinukset: "For being one of the longest flights in the world, there is little in the way if accommodations to make it any easier. The food was less than desirable and the seats not nearly as comfortable as they should be."
Miinukset: "Regarding Qantas flight 568 on March 11, 2018, from Perth to Sydney: the plane was old, extremely filthy, and falling apart."
Plussat: "Dreamliner plane"
Plussat: "I'm not sure the reason I wasn't able to change my food selection on QANTAS, but the site never allowed me. I bought the flight thru Justfly.com"
Miinukset: "i missed mt plane because i i forgot my passport!!!"
Plussat: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Miinukset: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
Plussat: "Friendly customer service crew, nice amenities kit, and quick boarding."
Plussat: "Great crew, meals were good."
Miinukset: "Flight delayed three hours."
Plussat: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Miinukset: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Plussat: "Excellent staff service"
Plussat: "Overall experience was good.Food quality and snack was good."
Miinukset: "Would like to have more choice in Bollywood movies., and food."
Miinukset: "when my bag got lost"
Plussat: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."
Miinukset: "The delay was just disappointing"
Plussat: "Absolute top shelf service from checkin to de-planing."
Plussat: "On time"
Miinukset: "Get sick of explosives checks!"
Miinukset: "Toll staff during boarding rude"
Plussat: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Miinukset: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"
Plussat: "The crew was helpful. Food was good. Really like the individual entertainment screens!"
Miinukset: "Sad because it was more crowded and we couldn't get by a window. On top of that, the sky cam must have been broken so we couldn't even watch from our screens. I won't travel on a Friday again. Would be nice to have a bit more leg room!"
Plussat: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Miinukset: "ok flight"
Plussat: "Very friendly crew, and just felt very welcomed from the moment I stepped in. Overall super super awesome"
Plussat: "The service on flight was excellent. Attendants were very helpful and professional. I was pleasantly surprised with the food, especially for an international flight. They were also very helpful with seating when it came to putting me and my partner next to each other and in seats with extra legroom (we did pay for it so I guess it was expected)"
Miinukset: "Customer service over the phone was HORRIBLE! I waited almost 2 hours on the phone and got NOTHING accomplished! Purchased my seats online, then got a notification saying it didn't go through. Called to fix the issue, but the man on the phone put me on hold for almost an hour! Only to accidentally put my partner and I in different rows. When I complained at the lack of professionalism from him over the phone, he offered some sort of compensation. When I agreed, he transferred me to his supervisor who said they do not compensate in any form! So why offer it then?! I then called the reservation department like I was told to, and they said they would look into the issue and call me back. This was about a month or two before my flight, and even though it's been a week after my flight, I have yet to get that call I was promised (nor the compensation). WORST PHONE CUSTOMER SERVICE I HAVE EVER RECEIVED! As for the flight, my only complaints are the messy boarding process and the uncomfortable seats in economy. Although you can't really expect more from old planes such as these."
Plussat: "Crew was excellent! Food: tasty,noise: minimal"
Miinukset: "Space: legroom minimal, seats: not comfy"
Plussat: "Excellent service"
Miinukset: "Food was more wordt than in the past"
Miinukset: "Nothing. Probably the best airline flown"
Plussat: "It seemed that being in seat 33, the crew kept forgetting to come back and get our rubbish. It seemed when they collected the rubbish, they were full at seat 32 row, come back and start at seat 34"
Plussat: "Service was too notch. Despite software issues and timtams out of stock, crew were lighthearted and joked around with passengers. V refreshing."
Miinukset: "Comfort still has room to improve, a foot rest would be a step in the right direction. Particularly for us shorter types or those who like to curl up and sleep. Also random upgrades (eg. Exit rows) is always appreciated. Online dinner special was excellent. Breakfast was terrible, maybe because it was the last meal so not as fresh?"