it would have been better avoiding long delays and to have accommodation for delayed flights
Cancelled flight at the last minute, tried to sell the same ticket for triple the price.. very poor service
Movie choices were very limited and old
Please refer to comments on previous flight.
Comfortable aircraft and excellent service.
Everything was good but they need to improve on time
Plussat: "Very comfortable and enjoyable flight"
Plussat: "Amazing staff, clean plane, good food, comfortable seats in business"
Miinukset: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Miinukset: "Best flight ever and I recommend to have it again in the future"
Plussat: "Seat more comfortable ."
Miinukset: "there is need to improve food & entertainment section."
Plussat: "Everything was great, as the flight wasn't full, so we could relax"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Liked the smoothness on boarding and the organization. Keep it up!"
Miinukset: "Attitude of some of the flight attendants and more entertainment."
Plussat: "Short flight. Attentive crew"
Plussat: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Miinukset: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Plussat: "all are nice"
Miinukset: "nothing but avoid bread"
Plussat: "great service from flight attendnants."
Miinukset: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Plussat: "The food was great!"
Miinukset: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."
Plussat: "service, food and cleanness"
Miinukset: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Plussat: "Short flight, seat pitch OK and food adequate. Good crew."
Miinukset: "Bus boarding always chaotic"
Plussat: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Plussat: "Gate crew was great"
Miinukset: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Confi and relaxed atmosphere"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Miinukset: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Plussat: "Crew are great and entertainment options are good."
Miinukset: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Miinukset: "We could not watch anything as my wife and my screen did not work."
Miinukset: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Plussat: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Miinukset: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Miinukset: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."
Plussat: "Departed n arrived on time"
Miinukset: "Small old plane crow were tired I think"
Miinukset: "No lie flat seats."
Miinukset: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Plussat: "Good spacing. comfy seats."
Miinukset: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Plussat: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Miinukset: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Plussat: "Price & accuracy"
Miinukset: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"
Plussat: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Miinukset: "The entertainment system is poor. Hardly any movies/shows worth watching."
Miinukset: "Chairs very stiff, tight smpace"
Plussat: "All Excellent. Will fly again."
Plussat: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Miinukset: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Seats are too close to each other and for some reason, the main cabin was so hot compared to the business class :(
Great service on flight. Seats were close together and hard to get comfortable. Flight was two hours delayed.
On board WiFi did not get connected.
Plussat: "I only like the hand sanitizer and a mask that gave us"
Miinukset: "The food they service was bad"
Miinukset: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Plussat: "Comfortable seat."
Miinukset: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Plussat: "All what you served !"
Miinukset: "Everything is okey !"
Plussat: "Fligh on time."
Miinukset: "The food on board."
Plussat: "The food was amazing and the crew was great from Chicago to Instanbul."
Miinukset: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."
Plussat: "Good attention to detail."
Miinukset: "Seat controls panels need updating. Are also dirty."
Plussat: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Miinukset: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Plussat: "Entertainment and food was decent."
Miinukset: "Delayed and baggage claim took over 45mins."
Miinukset: "The air conditioner on the plane was not working making the flight uncomfortably hot the entire flight."
Plussat: "almost nothing"
Miinukset: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Plussat: "Like flying first class"
Plussat: "Attendants were very nice."
Miinukset: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
Miinukset: "Options for vegetarians were not really good."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Overall it was good."
Miinukset: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Plussat: "Generally better than other European airlines particularly BA and better priced"
Miinukset: "Work to do on consistency with crew"
Miinukset: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Plussat: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Plussat: "The for was good. The crew was attentive and professional."
Miinukset: "The leg room in the Washington-Istanbul leg was very small for a long haul international flight."
Plussat: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Plussat: "Ground & air crew was very nice on all steps."
Miinukset: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Plussat: "Entertainment was excellent- choice of movies, music and ground cameras,"
Miinukset: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Plussat: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
Plussat: "The ticket was a good price with good service"
Plussat: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Miinukset: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Miinukset: "poor to non existence service in economy class. all crew up front with zero crew In back."
Plussat: "The food was great!"
Miinukset: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Plussat: "In time"
Miinukset: "They did not give me window seat"
Plussat: "Every thing was great needed ice water was all thanks"
Miinukset: "Great thanks"
Plussat: "Just entertainment system and crew makes your life easier on aircraft."
Miinukset: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Plussat: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Plussat: "Stuffs are really friendly and helpfully Good service and very good food"
Plussat: "Honestly, not very much. The Entertainment system kind of worked, although the touch screen barely worked, and the movie selection was mediocre."
Miinukset: "Very old plane, with barely any leg room, poorly functioning seats that didn't recline--and when others recline, I couldn't even open my tray table. The crew was incredibly rude and generally unhappy to help--a consistent show of attitude, as if WE were a pain to service, when just asking for water/tea because they kept skipping us! The food also was really bad, nothing like it used to be. By far the worst Turkish Airlines experience I've had, and I may reconsider booking in the future."
Plussat: "The flight on time"
Miinukset: "Nothing. A short flight, not much expectation besides on time departure and arrival"
Plussat: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
Miinukset: "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
Plussat: "The service staff provided a very Low standard service to all the customers need help in the Turkish Airlines service counter in Istanbul airport. The staff dun even look at the customer when they comunicate,please show some respect to ur valuable customers. This is the last time we take Turkish airline!!!!!!We won't recommend to our friends or relatives to take as well."
Plussat: "I liked everything"
Plussat: "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
Miinukset: "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."
Plussat: "Friendly people , correct timing , good prices"
Miinukset: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
Plussat: "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
Miinukset: "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."
Plussat: "The service, food, and in flight entertainment were great. The leg room in coach was on par with other major carriers that I have flown transatlantic. The layover in Istanbul was pleasant (go to Staarbucks for free wifi). And I saved $500 over the price of other flights. I'd definitely take Turkish Airlines again, and maybe even arrange for a longer layover to be able to see Istanbul."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The vegetarian curry was very good. Would be better to have a smoother way to get boarding passes.
Two hours late so hit traffic getting home. Small selection of movies on board.
Was my first time fighting with Lufthansa, but first of many. I'm very happy with my choice!!
Im not going to nj my new route for tomorrow is chikagow
Connection with next flight
Didn’t like anything and everything could have been better
The seat selection before check in seemed to be complicated rest all is good
Delays Needed to board a buss to get to our airplane.
Everything was fine. This time, even though I didn't need it, my seat back reclined.
So now even with a 200€ flight you get only water and a piece of chocolate, no more food. Aircraft was 30 minutes late and no information on connection flights.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
The flight was delayed by 4 hours, we lost all our connection flights and what started as a 17 hour trip turned into 28 hour trip
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Crew was very warm and friendly"
Miinukset: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."
Plussat: "The crew was awesome, super funny, excited, and helpful."
Miinukset: "The seat was incredibly uncomfortable."
Miinukset: "I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it."
Plussat: "Everything is fine."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The airline staff was great. Everyone really helpful."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Plussat: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Plussat: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Miinukset: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
Plussat: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Plussat: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Miinukset: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Plussat: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Miinukset: "Service! Comfort!!"
Miinukset: "Had to take a United flight to a different destination. No compensation for something I had no control over. When I am at an airport and have the opportunity to catch an earlier flight you have room on, you charge me. When this kind of thing happens - I pay with my time. Sucks"
Plussat: "Everything went well."
Plussat: "I was upgraded to a better seat and the flight was comfortable"
Plussat: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."
Plussat: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Flight attendant was very helpful. She went out of her way to bring me a special tea. Large selection of entertainment."
Miinukset: "Food could've had more healthier choices. Also, kid-friendly food would've been a plus. Not enough leg room. Headphones were only working for one ear which is really bad for the ears. Air conditioning was really turned on really high and gave me a headache and the sniffles. I started throwing up during landing time. Horrible."
Miinukset: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Plussat: "Loved the little sandwiches!"
Miinukset: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Miinukset: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Plussat: "Very smooth ride. I liked that they left water/ juice/ snacks downstairs in between meal service. The crew was super friendly, the entertainment selection was awesome too."
Miinukset: "My chair wouldn't stay reclined :/"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Families with children were given proirty for boarding and staff was very helpful.
Very expensive flight,not foods,not WiFi,nothing at all,very rude staff
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!
Plussat: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Miinukset: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Miinukset: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Plussat: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Miinukset: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Plussat: "Was the Crew very rude"
Plussat: "Not so comfortable and no any food or drink beverage for free of charge"
Miinukset: "They should at clean and provide food and drink for free of charges"
Miinukset: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Miinukset: "If it was on time. Over an hour late."
Plussat: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Miinukset: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Miinukset: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Miinukset: "The company could have alerted of the 25€ you have to pay for stepping out of the airport."
Plussat: "Flight timing was good"
Miinukset: "Boarding was a bit complicated"
Miinukset: "Landing was very rocky"
Plussat: "Please return my money."
Miinukset: "Please return my money."
Plussat: "Not much"
Miinukset: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Plussat: "Getting off the plane"
Miinukset: "Not enough leg room for the over 6 footers"
Plussat: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Miinukset: "The boarding process was unorganized and a bit frustrating."
Plussat: "Cheap Air ticket"
Miinukset: "Seats are not comfortable."
Miinukset: "Flight got delayed Grumpy crow Seats not comfortable"
Plussat: "The aircraft chair are comfortable"
Miinukset: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Miinukset: "the flight was delayed without telling us why we were late from our next flight"
Plussat: "Desk personnel who checked us in spoke Not One Single Word to us in any language. We were kept standing in line to board even though the plane was late."
Miinukset: "The plane wasn't cleaned and empty bottle, used tissues and remainders of the meal served on previous flight were on our seats. People were not helped to stow carry ons and many should have been requested to check large carryon bags. They were out of beer even though beverages had just been loaded. Attendants could not clearly communicate the price of a beverage."
Plussat: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Miinukset: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Plussat: "clean aircraft"
Miinukset: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Plussat: "Reasonable for the price paid"
Miinukset: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Miinukset: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Miinukset: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Plussat: "Comfortable seats and very clean."
Plussat: "It is fine. It gets you from point A to point B."
Miinukset: "It's almost outrageous that they don't give you water."
Miinukset: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Plussat: "Great team and great pilot everybody to the baggage people were excellent!"
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Plussat: "Plane is ok, clean, good condition"
Miinukset: "Almost no service. Cheak in took 2 hours!"
Miinukset: "There was no entertainment and no food"
Miinukset: "We wait 1.5 hour....no good air conditional....no water and no juice"
Plussat: "The crew from the Paris to Istanbul flight rushed us to the Beirut flight so that we made it on time."
Miinukset: "All food is for purchase. No in-flight entertainment."
Plussat: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Miinukset: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Miinukset: "I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???"
Miinukset: "I booked my flight throw kayak.com. After that I got scam emails with my information, book number, direction, and my name asking for more money! Witch mean that our information is not secure ."
Miinukset: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"
Miinukset: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"